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Cars · Market launch · GLC Coupé model series C253 • AKUBIS® direct special • Final test · Go Participant Document

T1480E As at 27.06.2016

This document is intended for training purposes only. The exercises performed in the course cannot simply be implemented in practice without regard to various considerations. Country-specific laws, regulations and specifications must always be observed.

The training documents are not subject to the ongoing update service. When working at the vehicle, always use the most up-to-date workshop aids (e.g. EPC net, WIS net, DAS, special tools) provided by the manufacturer for the vehicle in question.

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© 2016 Copyright Daimler AG

Publisher: Mercedes-Benz Global Training

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Note: The term “employee” always refers to both male and female employees.

1511 4738 - 1. Edition 27.06.2016 70

Table of contents

T1480E <> Participant Document I

Table of contents

1 Orientation ................................................................................................................. 1 1.1 Welcome ............................................................................................................................... 1

2 Market launch of the GLC Coupé (C253) ................................................................... 2

2.1 EVF top topics ...................................................................................................................... 2

2.2 Overview ............................................................................................................................... 3

2.3 The most important highlights of the GLC Coupé ................................................................. 4

2.4 Model history ........................................................................................................................ 5

2.5 Differentiating characteristics of the GLC Coupé in comparison to the GLC ........................ 6

2.6 Overview of models and major assemblies ........................................................................... 7

2.7 Exterior ................................................................................................................................. 8

2.8 Dimensions, weights and volumes ...................................................................................... 17

2.9 Lights .................................................................................................................................. 18

2.10 Interior ................................................................................................................................ 25

2.11 Customization ..................................................................................................................... 31

2.12 Engines ............................................................................................................................... 37

2.13 Suspension ......................................................................................................................... 41

2.14 NTG 5 telematics generation .............................................................................................. 49

2.15 Safety and assistance systems ........................................................................................... 53

2.16 Body ................................................................................................................................... 55

2.17 Supplemental restraint systems ......................................................................................... 58

2.18 Mercedes me and Mercedes me connect ........................................................................... 59

1 Orientation 1.1 Welcome

T1480E <> Participant Document 1

1 Orientation

1.1 Welcome

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We are happy that you have found the way to the AKUBIS® direct special broadcast T1480E on

the topic of the GLC Coupé (C253) market launch.

We have summarized the topics for you in an episode. This will provide you with an overview of

the highlights and innovations of the GLC Coupé. We will also show you the design and function

of the most important systems.

After you have seen the AKUBIS® direct special broadcast, you can check your learning suc-

cess with the final test. The accompanying training literature can be downloaded on the wel-

come page of the final test.

We wish you lots of fun during the program and a successful final test.

2 Market launch of the GLC Coupé (C253) 2.1 EVF top topics

2 T1480E <> Participant Document

2 Market launch of the GLC Coupé (C253)

2.1 EVF top topics

We use this symbol to refer you to specific system information that may be of assistance during

customer contact.

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The abbreviation “EVF” stands for Explanation of Vehicle Functions. This refers to operational

steps or vehicle functions that require some form of additional explanation.

2 Market launch of the GLC Coupé (C253) 2.2 Overview


2.2 Overview

In its element no matter what the terrain. The new GLC Coupé.

At its world premiere in 2015 in Shanghai, the dynamic-expressive design of the GLC Coupé

concept drew a lot of attention. Typical coupé styling elements link to the design language of

current SUV models.

Just one year later, this promise has become a reality: The new GLC Coupé carries over the de-

sign language of the show car with its stunning base structure and stretched greenhouse into

series production almost entirely unchanged.

Aesthetics and sportiness come together in a new constellation: The first midsize sport utility

coupé from Mercedes-Benz fascinates with its combination of SUV and coupé elements just as

it does with its very agile and sporty handling characteristics. It is the perfect match for per-

formance-oriented modern individualists with an expressive lifestyle.

2 Market launch of the GLC Coupé (C253) 2.3 The most important highlights of the GLC Coupé


2.3 The most important highlights of the GLC Coupé

Expressive coupé design

The combination of SUV-typical elements and the stretched coupé silhouette give rise to the

characteristic design of the GLC Coupé. The stretched roof line underscores the sporty-

dynamic on-road character and stands apart from the GLC. The front immediately distinguishes

the Coupé with its dominant diamond radiator grille with decorative slat. The sporty, wide rear

stance is peppered with horizontal contour lines. The narrow, split rear lamps and edged spoiler

lip give the vehicle its Coupé genetics. 45.7 cm (18") light alloy wheels and the exterior chrome

package with visible exhaust tips already come as standard. Customization options come in the

way of the AMG exterior line with mixed tires, the night package and an Edition 1, which will be

offered for a limited period from market launch.

Coupé-type interior

Included among the features of the interior are standard ARTICO man-made leather upholstery

and rear seats with individual seat character. The high-quality interior design conveys a sensu-

ous clarity that no competitor can offer in this form. Customization options are available with

the AMG interior line with sport seats – optionally available in two-tone cranberry red and black

– the EXCLUSIVE interior and two exquisite designo interiors.

Impressive dynamic response and agility

Dynamic driving pleasure is catered to by the standard sports suspension, direct-steer system

and 5 DYNAMIC SELECT transmission modes "Comfort", "ECO", "Individual", "Sport" and

"Sport+".

Two suspension systems with continuous adjustable damping are also available. The new DY-

NAMIC BODY CONTROL steel-based adjustable damping system and the familiar AIR BODY

CONTROL multi-chamber air suspension. Both systems further improve vehicle dynamics and

comfort.

A sports exhaust system can be optionally ordered to amplify the engine sound of all 4-cylinder

gasoline engines. The selection of engines available ─ which can be mated to a rear wheel

drive, all-wheel drive or PLUG-IN HYBRID system ─ leave nothing to be desired.

Comfort and functionality equally impress

The GLC Coupé combines an expressive sporty vehicle concept with high levels of comfort and

functionality. Just the way customers of our SUVs expect. A loading volume of just under 500 l

and folding rear seat backrests provide sufficient space to meet a wide variety of requirements.

The higher seat position and the 4-door coupé concept afford a very good overview and make it

easier to enter and exit the vehicle. The comfort-oriented equipment is also coupé-ish with a

reversing camera, EASY-PACK liftgate, KEYLESS-GO start function and Audio 20 CD system all

as standard. The GLC Coupé also borrows all safety and assistance systems from the GLC and

is therefore the benchmark in the segment.

2 Market launch of the GLC Coupé (C253) 2.4 Model history


2.4 Model history

The GLC Coupé is the second sport utility coupé from Mercedes-Benz following in the footsteps

of the GLE Coupé, which caters to the full-size segment (market launch in 07/2015). The

midsize sport utility coupé does not have any predecessor models.

2 Market launch of the GLC Coupé (C253) 2.5 Differentiating characteristics of the GLC Coupé in comparison to the GLC


2.5 Differentiating characteristics of the GLC Coupé in comparison to the GLC

Exterior

Diamond radiator grille with one slat standard

18" light alloy wheels standard

Optional 18" to 20" light alloy wheels in different designs

Optional 19" and 20" AMG light alloy wheels with mixed tires in combination with AMG ex-terior line

Chrome package standard

OFF-ROAD exterior not available

Roof railing not offered

Interior

Seats with exclusive seat graphics, horizontal stitching and upholstery made of ARTICO man-made leather already standard

Optional sport seats in combination with AMG interior line

Two-tone cranberry/black interior design in ARTICO man-made leather or in leather in combination with AMG interior line (option)

Technology

Sports suspension standard

Steering with sporty characteristics thanks to a more direct steering ratio as standard

DYNAMIC BODY CONTROL in 3 stages: "Comfort", "Sport" and "Sport+"

Sports exhaust system for gasoline engines (optional)

Off-road technology package not offered

AGILITY CONTROL suspension not offered

Equipment

KEYLESS-GO start function standard

Audio 20 CD standard

Reversing camera standard

EASY-PACK liftgate standard

Panoramic sliding sunroof not available; the sliding roof is offered as an option

2 Market launch of the GLC Coupé (C253) 2.6 Overview of models and major assemblies


2.6 Overview of models and major assemblies

Model Designation Model designa-tion

Engine Transmission market launch

GLC 220 d 4MATIC 253.305 OM651 9G-TRONIC ECE/RoW 12/2016

NAFTA 11/2016

China 12/2016

Japan/South Korea 02/2017

GLC 250 d 4MATIC 253.309

GLC 250 4MATIC 253.346 M274

GLC 350 e 4MATIC 253.354 M274 + electric motor

7G-TRONIC ECE 12/2016

2 Market launch of the GLC Coupé (C253) 2.7 Exterior


2.7 Exterior

Design concept

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The GLC Coupé combines the bold presence of an SUV with the dynamic lines of a coupé. The

result is a stylish exterior that exudes emotion and character and sets it considerably apart

from the GLC. This is also evident in the vehicle dimensions: The coupé is 76 mm longer and 38

mm lower than the GLC.

Standard exterior equipment

This standard equipment underscores the class of vehicle with exquisite details in chrome and

18" light alloy wheels in 10-spoke design. Visual highlights are set by the chrome inserts on the

radiator grille and the beltline as well as the exhaust tips made from stainless steel. The simu-

lated underguard protection at the front and rear in chrome stylishly round off the exterior.

Exterior chrome package (standard equipment)

The chrome package includes additional chrome trim pieces for the exterior as stylish design

elements.

Elements of the exterior chrome package:

Radiator grille with integrated Mercedes star and an iridium silver matt slat with chrome inserts

Simulated underbody protection at front and rear in chrome

Waistline trim strip in polished aluminum

Window frame in chrome

Handle in loading floor in chrome

Exhaust system with 2 visible, bumper-integrated exhaust tips in stainless steel (for gaso-line engine) or with 2 tailpipe trim pieces (for diesel engines)



2.7.1 Front design

The upright radiator grille with a decorative slat lends the GLC Coupé its SUV-typical expressive

styling and coupé-like sportiness.

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The essential features of the front design are:

The diamond radiator grille with centrally arranged Mercedes star and decorative slat high-lights the connection to Mercedes-Benz sports cars and instantly distinguishes the Coupé from the GLC with 2 slats

Halogen headlamps, integrated LED daytime running lamps at the bottom of the headlamp assembly

Bold headlamp design and LED daytime running lamps as brand-typical "eyebrow" in com-bination with LED high-performance headlamps and LED Intelligent Light System

Front bumper with large air inlets and simulated underbody protection in bucket tooth de-sign, in silver chrome or high-gloss black, depending on equipment

2.7.2 Side design

The bold and sporty side view is created by the stretched coupé silhouette with high beltline

and steeply raked greenhouse.

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The scopes of the side design:

18" light alloy wheels in 10-spoke design standard

Optional 19" and 20" AMG light alloy wheels with mixed tires

3 optionally exclusive wheel designs for the Coupé in sizes 18", 19" and 20"

Coupé-like silhouette thanks to the lower height (–38 mm compared to the GLC) and a longer rear overhang (+76 mm compared to the GLC)

Claddings on the wheel arches and side skirts protect fenders and doors from stone chip-ping and underscore the SUV look

A dropping line and considerably more pronounced wheel wells at the rear in combination with the AMG exterior line make the vehicle appear wider and sportier

Automatically dimming outside mirrors with integrated turn signal lamp

Optional running boards in aluminum look with rubber naps in SUV-typical look

Running boards in aluminum look with rubber naps

The running boards in aluminum look are a real eye-catcher. They make it easier to enter the

vehicle at the front and rear. Anti-slip rubber naps reduce the risk of slipping. In all variants, the

running boards are available as special equipment.

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2.7.3 Roof variants

Electric glass sliding roof with anti-pinch protection

In all variants of the GLC Coupé, the electric glass sliding roof is special equipment. A panoram-

ic sliding sunroof is not available.

The electric power sliding roof provides pleasant, draft-free air circulation in the interior. Be-

cause of the fact that it is made from glass, it creates brighter ambience at the same time. A

sliding roof element provides protection from the sun.



Electric glass sliding roof TT_00_00_046461_FA

Overview of the sliding roof:

Provides pleasant, draft-free air circulation in the interior

creates a brighter ambience because it is made from glass

roof element that can be slid from the inside provides protection from the sun

Rain closing: The sliding roof automatically moves into the tilt position when it starts rain-ing (only in combination with windshield wipers with rain sensor)

Comfort closing and summer opening: The sliding roof can be operated from the outside using the electronic ignition key (only in combination with the KEYLESS-GO comfort pack-age, KEYLESS-GO or KEYLESS-GO start function)

Anti-pinch protection: If the system detects that it is blocked, it cancels the closing pro-cess automatically and moves the roof back a little

PRE-SAFE® closing function: If the PRE-SAFE® system detects an imminent rollover, the open sliding roof closes (only in combination with the PRE-SAFE® system)

Theft protection: Automatic closing of the roof if it is left open when the vehicle is parked

Preinstallation for roof rack systems

A preinstallation for mounting roof rack systems is available as standard on all vehicle variants.



2.7.4 Rear design

The rear end looks very sporty and wide thanks to the low roof, fender flares (in combination

with the AMG exterior line) and wheels flush with the outer edge of the body as well as horizon-

tal contour lines.

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The major features of the rear-end design are:

Cutouts for the exhaust tips and visible exhaust tips in chrome look for gasoline engines as well as trim for diesel engines

Rear bumper with simulated underbody protection, depending on equipment installed in silver chrome or high-gloss black, license plate adapter integrated in the bumper as for the GLE Coupé

Liftgate with aerodynamically shaped spoiler lip and coupé-specific inclined rear window extending across the entire width, mechanical opening of the liftgate via the Mercedes star as for the GLE Coupé

Two-piece full-LED rear lamps with accentuated-width design in combination with LED In-telligent Light System for greater safety, lower energy consumption and long service life of light sources

Two reflectors in the rear bumper enhance visibility

The rear window does without a wiper as the air flow only breaks behind the spoiler lip such

that mud-laden water cannot spray onto the rear window.

EASY-PACK tailgate

The EASY-PACK liftgate can be opened and closed at the press of a button and thus makes it

possible to load and unload the load compartment. It is always part of the standard equipment

in the GLC Coupé.



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EASY-PACK liftgate – opening and closing at the touch of a button

The liftgate can be opened and closed either by using the operating switch in the driver door or

via the button on the ignition key (closing procedure only in combination with KEYLESS-GO and

KEYLESS-GO start function). It is also possible to close the liftgate by pressing the red button

on the inside. The liftgate can only be closed via the ignition key if the key is in the direct vicini-

ty of the vehicle.

To prevent any contact such as with the garage door, the liftgate can be stopped in any posi-

tion. A liftgate opening limiter can also be set via the multifunction menu in the instrument

cluster. For safety reasons, automatic closing is only possible by pressing and holding the

switch in the driver door or the ignition key (only in combination with KEYLESS-GO and KEY-

LESS-GO start function) and not by merely pressing it briefly. It can be manually opened using

the release handle on the liftgate.

The elements of the EASY-PACK liftgate

Operating switch in the driver door and button on the inside of the liftgate, opening proce-dure using the button on the ignition key

Closing procedure using the ignition key (only in combination with KEYLESS-GO and the KEYLESS-GO start function)

Gas-filled shock absorber

Electromechanics unit

Electronic control



KEYLESS-GO

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KEYLESS-GO start function including comfort opening and closing

The KEYLESS-GO start function including comfort opening and closing is part of the standard

equipment on all vehicle variants.

This system makes it possible to start the vehicle simply by having the electronic key with you,

which has the access and drive authorization functions saved to it. In the process, the driver

depresses the brake pedal and presses the start/stop button in the ignition lock.

KEYLESS-GO access and drive authorization system including KEYLESS-GO start func-tion, handle recess illumination and comfort opening and closing

This access and drive authorization system makes it possible to conveniently unlock, start and

lock the vehicle simply by having the electronic key with you. The KEYLESS-GO access and

drive authorization system is standard on vehicles with 7G-TRONIC PLUS or 9G-TRONIC.

An overview of KEYLESS-GO:

Comfortable access and drive authorization system

Enables convenient opening, starting, and locking of the vehicle simply by having the elec-tronic key on you

Automatic closing and opening of all power side window panes, sliding roofs and pop-out windows via infrared (comfort opening and closing)

Reduces the risk of being locked out

Quicker opening due to speeding up of the door opening operation

Same operation for opening/closing and comfort closing as with the familiar electronic vehicle key

Simple starting without the ignition key (KEYLESS-GO start function)



KEYLESS-GO comfort package including remote trunk closing, power closing for trunk lid, HANDS-FREE ACCESS, handle recess illumination and comfort opening and closing

The KEYLESS-GO comfort package is available as special equipment in combination with Active

Parking Assist with PARKTRONIC, 7G-TRONIC PLUS or 9G-TRONIC. This system makes it possi-

ble to conveniently unlock, start and lock the vehicle simply by having the electronic key with

you. The HANDS-FREE ACCESS function makes it possible to open and close the trunk fully

automatically without having to physically touch it.

Overview of the KEYLESS-GO comfort package:

Comfortable access and drive authorization system

•Enables convenient opening, starting, and locking of the vehicle simply by having the electronic key on you

Touch-free and fully automatic opening and closing of the trunk lid with the HANDS-FREE ACCESS function

Automatic opening and closing of all power side window panes, sliding roofs and pop-out windows via infrared (comfort opening and closing)

Reduces the risk of being locked out

Quicker opening due to speeding up of the door opening operation

Power closing of the trunk lid

Same operation for opening/closing and comfort closing as with the familiar electronic vehicle key

Convenient starting without the ignition key

HANDS-FREE ACCESS

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HANDS-FREE ACCESS is part of the standard equipment in combination with the KEYLESS-GO

comfort package.

This function allows the liftgate to be opened and closed fully automatically by swinging a foot

underneath the rear bumper. This is especially practical if you return from shopping with your

hands full and the key is in your pocket.



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Overview of HANDS-FREE ACCESS:

Hands-free, fully automatic opening and closing of the liftgate

Activation by swinging a foot underneath the rear bumper

Especially practical if you return from shopping with your hands full and the key is in your pocket

Trailer hitch with ESP® trailer stabilization and fully electrically operated ball head

The trailer hitch with ESP® trailer stabilization and fully electrically operated ball head is availa-

ble as special equipment for all vehicle variants of the GLC Coupé.

When the trailer hitch is not required, it can be electrically swiveled behind the rear bumper. To

couple a passenger car trailer or mount a bicycle carrier, the trailer hitch is simply swiveled out

again electrically and automatically engages in the operating position.

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Features of the trailer hitch with ESP® trailer stabilization:

Makes it possible to attach a car trailer or fit a bicycle carrier

Can be electrically swiveled into the rest position behind the rear bumper to save space

Automatically fixed in the operating position after being swiveled out electrically

Operation takes place using a switch in the liftgate or the driver door

2 Market launch of the GLC Coupé (C253) 2.8 Dimensions, weights and volumes


2.8 Dimensions, weights and volumes

Dimensions

The vehicle length of the GLC Coupé exceeds that of the GLC by 76 mm. All of these 76 mm

are used to increase the rear overhang. The coupé-like shape of the C253 is greatly accentuat-

ed by the dimensional concept involving a 38 mm lower vehicle height.

Exterior dimensions GLC GLC Coupé Difference

Length (mm) 4656 4732 +76

Width without outside mirror (mm) 1890 1890 0

Height (mm) 1644 1602 -42

Wheelbase (mm) 2873 2873 0

Turning circle (m) 11.8 11.8 0

Ground clearance with maximum load (mm) 123 145 +22

Max. front/rear approach angle (°Grad) 31.1 / 26.6 22.3 / 23.8 -8.8 / -2.8

Fording depth (mm) 300 300 0

Max. gradient (%) 70 70 0

Weights Weights GLC GLC Coupé Difference

Curb weight (kg) 1845 1845 0

Payload (kg) 655 675 +20

Permissible gross vehicle weight (kg) 2500 2520 +20

Permissible towing capacity unbraked/braked [at 12%] (kg)

750 / 2500 750 / 2200 0 / -300

Volume

The load space volume is influenced by the coupé-like shape of the C253.

Volume GLC GLC Coupé Difference

Open luggage compartment capacity behind rear seat (l)

550 500 -50

Open luggage compartment capacity behind driv-er seat (l)

1150 1023 -127

Maximum luggage compartment capacity behind driver seat (l)

1600 1400 -200

Tank capacity/of which reserve (l) 50* (66**) / 7

50* (66**) / 7

0

* Standard on vehicles with diesel engines

** Standard on vehicles with gasoline engines

2 Market launch of the GLC Coupé (C253) 2.9 Lights


2.9 Lights

2.9.1 Front illumination

Halogen headlamps with integrated LED daytime running lights

Halogen headlamps with integrated LED daytime running lights are standard on the GLC Coupé.

High light intensity and long service life are features of the halogen headlamps in reflection

technology. The daytime running lights in LED technology are integrated into the headlamp.

Halogen headlamps with LED daytime running lights TT_00_00_046436_FA

Components in the upper segment from the inside to the outside:

Low beams with H7 bulb

High beams with H7 bulb

Components in the lower segment from the inside to the outside:

Turn signal with bulb

LED daytime running light

LED high-performance headlamps with integrated daytime running lights and fog light function

LED high-performance headlamps with integrated daytime running lights and fog light function

are available as special equipment on all vehicle variants.

In addition to the striking look, the high performance LED headlamps provide added security at

night thanks to a wide light distribution, color temperature that resembles that of daylight and

low energy consumption. The LED technology rear lamps provide visual highlights while also

improving visibility.



LED high performance headlamp TT_00_00_046442_FA

The high-performance LED headlamps are closer to the daylight color spectrum than xenon

headlamps, for example. This is why they place less strain on the driver's eyes. LED technology

is characterized by its very low energy consumption. The low beams use LED projection tech-

nology and the high beams LED reflection technology.

The turn signal indicator integrates reflection technology with front optic. Daytime running

lights and position lights are realized as LED optical fibers. Bulb replacement is no longer nec-

essary over the entire service life of the vehicle thanks to the widespread use of LED technolo-

gy.

High-performance LED headlamp elements:

Integrated in the torch: Turn signal indicator

Position light as LED optical fiber below turn signal indicator

Daytime running light as LED optical fiber below turn signal indicator

Internal high beams in LED reflection technology

External low beams in projection technology

Rear lamps with reduced dazzling effect

The brake light illumination varies depending on the ambient brightness. For example, at night,

when stopped at a red light, the brightness of the brake lights is automatically reduced to en-

sure that the driver of the vehicle behind is not dazzled. To further reduce any dazzling effect,

the surrounding strip lighting is activated along with the brake lights.

Elements of LED technology rear lamps:

Brake light within the 2 overlaid torches

Taillight in LED fiber optics surrounds the upper torch

Parking light in LED fiber optics surrounds the lower torch

Reflector between the two torches

Turn signal indicator in lower white light strip

Backup light in lower white light strip

Rear fog light below white light strip



Third brake light in LED technology positioned in the bottom inside area of the rear-end window on the rear shelf

LED Intelligent Light System with variable light distribution, active curve illumination, country light, motorway light, cornering light, extended fog light function, dynamic headlamp range control and blue welcome light

The LED Intelligent Light System with variable light distribution, active curve illumination, coun-

try light, freeway light, cornering light, extended fog light function, dynamic headlamp range

control and blue welcome light is available as special equipment on all variants of the GLC

Coupé.

For the best possible visibility on country roads and freeways, when turning or cornering the

LED Intelligent Light System automatically adapts to light and driving conditions. In addition to

the striking look, the LED technology impresses with a stronger light intensity with reduced

glare.

LED Intelligent Light System TT_00_00_046443_FA

Overview of the LED Intelligent Light System:

All LED technology functions

Automatic adaptation of the headlamps to the weather, light and driving conditions for the best possible visibility in any situation

Variable low beams for country roads and freeways

Automatically activated cornering lights

Active curve lights for a considerably wider illumination of the curve

Extended fog light function for better orientation in poor visibility

When the vehicle is unlocked, welcoming light welcomes the driver by producing an ex-ceptional lighting scheme

Unmistakable look in daylight and at nighttime

Long service life thanks to LED technology - No bulb replacement

Color temperature that resembles that of daylight

Low energy consumption

Rear lamps in LED technology



The luminosity of the brake lights varies, depending on the ambient brightness, to mini-mize dazzling other road users

The functions of the LED Intelligent Light System:

The country light illuminates the vehicle-side edge of the road more brightly and extensive-ly than a normal low beam.

The motorway lights switch themselves on from a speed of 90 km/h. The intensity of the light is first increased, providing better illumination of the road and its edges. From 110 km/h, the range of the light is increased.

The cornering lights improve the illumination of the road by providing additional light at the cornering side.

With the active curve lights, the headlamps swivel in the direction of the corner – the driv-er can see much further.

With the extended fog light function, the outer half of the road is illuminated more brightly – and the driver is still less dazzled by the reflected light.

Welcome light: Blue LED locator lighting illuminates when locking and unlocking the vehi-cle with the transmitter key.

The elements of the LED Intelligent Light System headlamps:

Integrated in the torch: turn signal indicator

Position light as LED optical fiber below turn signal indicator

Daytime running light as LED optical fiber below turn signal indicator

Inner cornering light with adjacent low beam/high beam light (projection modules)

Low beams (projection modules)

High beams (projection modules)

The elements of the LED Intelligent Light System rear lamps:

Two overlaid torches in LED fiber optics make up the taillights

Brake light within each of the two torches

Reflector between the two torches

Lower torch also serves as a parking light

Turn signal indicator in lower white light strip

Backup light in lower white light strip

Rear fog light below white light strip

Third brake light in LED technology positioned in the bottom inside area of the rear win-dow on the rear shelf

Adaptive Highbeam Assist

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The Adaptive Highbeam Assist is available as special equipment for all variants of the GLC Cou-

pé. A prerequisite for this is the LED high-performance headlamps special equipment. When the

high beams are switched on, Adaptive Highbeam Assist ensures that the headlamp range is op-

timally set at all times to avoid dazzling oncoming traffic. The driver hardly needs to activate the

high beam switch and can focus more attention on driving.

Combined camera and headlamp system

The heart of the Adaptive Highbeam Assist is the front camera in the overhead control panel

that monitors activity in front of the car. Thanks to its intelligent image-processing algorithm, it

detects oncoming and leading illuminated vehicles and calculates their distance. The system is

extremely fast and sends current data every 40 milliseconds to the variably regulated Intelligent

Light System bi-xenon headlamps. Based on this information, the headlamps are dimmed and

the headlamp range of the low beams is set at up to 300 m and adjusted continuously to the

traffic situation. As soon as the driver drives faster than 55 km/h, the high beams are switched

on automatically if the road ahead is clear. When Adaptive Highbeam Assist is activated, the

system operates fully automatically. It is activated by pressing the operating lever on the steer-

ing wheel to the high beams position.

Bi-xenon headlamp elements:

Low beams (bi-xenon module)

High beams (bi-xenon module)

Optical fiber daytime running lights

Optical fiber standing light

Turn signal indicators in LED technology

Headlamp cleaning system

Rear lamp elements:

Rear fog light in LED technology

Brake lights in LED technology


Taillights in optical fiber

Backup lights as conventional bulbs

Adaptive Highbeam Assist Plus

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The Adaptive Highbeam Assist Plus is available as special equipment for all variants of the GLC

Coupé. A prerequisite for this is the LED Intelligent Light System special equipment.

This system allows the driver to drive with the high beams permanently on without dazzling

other road users. The driver can therefore always take advantage of the best possible headlamp

range. The function is activated at 30 km/h on roads without street lighting.



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Overview of the Adaptive Highbeam Assist Plus:

Automatic high beam control for a permanently wide illumination of the road

Selective covering of the light cone to prevent dazzling of preceding or oncoming vehicles

Active from a speed of 30 km/h on roads with street lighting

If the high beams are switched on, the best possible headlamp range is always available with

this system. The driver can then concentrate on the traffic and no longer needs to keep switch-

ing from high beams to low beams and vice versa.

The Adaptive Highbeam Assist Plus uses a stereo camera positioned behind the windshield to

detect other illuminated road users such as oncoming or preceding vehicles and automatically

adjusts the headlamps to the new traffic situation. A mechanism in the headlamp module co-

vers the area of the light cone in the LED headlamp in which other vehicles are located so that

the drivers of these vehicles are not dazzled.

This means the driver can leave the high beams switched on permanently and make use of their

range without bothering or endangering other road users. This function is active from a speed

of 30 km/h on roads without street lighting.

2.9.2 Rear lamps

Using LED fiber optics and LED technology for important lighting functions leads to a consider-

ably longer service life and lower power consumption in comparison to bulbs. The rear lamps

also set striking visual accents.

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Overview of rear lamps in LED technology:

Taillights and side marker lights in LED fiber optics


Rear fog light in LED technology

Brake lights as bulbs

Backup lights as bulbs

Auxiliary third brake light in LED technology

LED license plate illumination

2 Market launch of the GLC Coupé (C253) 2.10 Interior


2.10 Interior

Standard interior equipment

The high-quality interior includes, as standard, seats with exclusive seat graphics, horizontal

stitching and upholstery made of ARTICO man-made leather, a multifunction steering wheel in

leather, trim pieces in black piano lacquer and details in exquisite silver chrome.

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Breakdown of standard interior equipment:

Seats with exclusive seat graphics, horizontal stitching and upholstery made of ARTICO man-made leather

Multifunction steering wheel in black leather in 3-spoke design, with a deep recess in the middle grip area

Instrument panel in black with nozzle rings and adjusting knobs in black

Instrument cluster with 13.97 cm (5.5") multifunction display

Center console in black with trim pieces in black piano lacquer (H80)

Nozzle rings, adjusting knobs, switches and various perimeters in silver chrome or high-gloss black

Crystal gray fabric inner headliner

Bottle holder

Illuminated and lockable glove compartment

Side bag hooks in luggage compartment

Instrument cluster

Two differently designed instrument clusters are available.

Differentiating characteristics of the instrument clusters:

Standard equipment: Dial-type gauges fully flat-glazed, panel in black

EXCLUSIVE interior (P22) and AMG interior line (P29): Tubular dial-type gauges, individual-ly glazed, frame in silver chrome



Common features of the instrument clusters:

2 dial-type gauges to the left and right of the multifunction display with 14-centimeter screen size

Sporty designed dial face with electroplated inner phase rings and red indicators

Bar graphs with 12 LEDs each for fuel gauge at left and coolant temperature gauge at right in lower arc gauge of dial-type gauges

Multifunction steering wheel

Three steering wheel variants are available. All are designed as a 3-spoke multifunction steering

wheel in leather with seams in equipment color and 12 buttons. Differentiation is made in the

shape, color and trim used.

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The design of the steering wheels differentiates as follows:

Standard equipment: Multifunction steering wheel in black, single-piece trim in dull black soft-effect paintwork, buttons in black with perimeter in silver chrome, deep recess in middle grip area

EXCLUSIVE interior: Multifunction steering wheel in black or espresso brown, inner steering wheel bezel in silver chrome, buttons in equipment color with perimeter in silver chrome

AMG interior line: Multifunction sport steering wheel in black leather in 3-spoke design, with flat bottom, with a deep recess in the middle grip area, with steering wheel shift pad-dles (only in combination with automatic transmission) and steering wheel trim in silver chrome

Head-up display

The head-up display is available as special equipment in all vehicle variants of the GLC Coupé.

The most important driver information at a glance without having to take your eyes off the road

– this is made possible by the head-up display. It projects a virtual picture sized approx. 21 x

7 cm in the driver's field of view, which he/she perceives to be floating approximately 2 meters

in front of him/her above the engine hood.



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Head-up display – Important information and the road in view

The head-up display projects a virtual picture sized approx. 21 x 7 cm in the driver's field of

view, which he/she perceives to be floating approximately 2 meters in front of him/her above

the engine hood. The display has high resolution and is in color.

Depending on the equipment installed, navigation information, speed, speed limit or cruise con-

trol or DISTRONIC PLUS settings are displayed. A special light sensor adapts the brightness of

the display to the ambient light conditions. Good discernibility is therefore also ensured on

sunny days or in the night.

The projection height of the image can be varied so that it can be read by drivers of all heights.

The value for the height adjustment is saved together with the memory function for the seats.

The content displayed and the brightness can also be selected individually.

The elements of the head-up display:

Full-color display module, illuminated by high-power LEDs

Lens and mirror system

Special head-up windshield with wedge-shaped compound film

Light sensor in upper edge of roof area for adaptation of brightness

Settings in instrument cluster menu

Instrument panel

A large trim piece divides the instrument panel horizontally. The upper and lower parts can be

of different colors and materials to upgrade the interior.



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The most important features of the instrument panel:

Surfaces with a soft touch

Horizontal trim piece in the instrument panel in silver chrome in combination with stand-ard interior equipment and EXCLUSIVE interior or in aluminum with light-colored longitudi-nal section in combination with AMG interior line

Instrument panel upper part and door beltlines in ARTICO man-made leather in equipment color with stitching in combination with EXCLUSIVE interior or as special equipment

5 round air vents (3 middle, 2 outer), central adjusting knob for controlling the air volume and direction, nozzle rings and central adjusting knob in silver chrome

Center console

The center console is characterized by a large trim piece that extends from the 3 central air

vents on the instrument panel to the controller. The high-quality design conveys a simple, pu-

ristic modernity that no competitor can offer in this form.

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Front seats

The front seats are available in 3 variants, depending on equipment. What all of them have in

common is their seating comfort with good lateral support and stability that improves safety.

ARTICO black man-made leather, standard interior TT_00_00_046453_FA

The 3 seat variants:

Standard interior equipment: Seats with exclusive seat graphics, horizontal stitching and upholstery made of ARTICO man-made leather

EXCLUSIVE interior: Seats with exclusive seat graphics, horizontal stitching and uphol-stery made of ARTICO man-made leather, or without an additional fee, upholstery in ARTI-CO man-made leather/black Grenoble or black/espresso brown fabric

AMG interior line: Sport seats with horizontal stitching, upholstery made of ARTICO man-made leather/DINAMICA microfiber with contrasting topstitching in gray

Special equipment

The seating comfort package with enhanced adjustment options for greater seating com-fort also offers 4-way lumbar support with seat-mounted control, manual seat cushion length adjustment at the seat and power seat inclination adjustment

Seat climate control for the driver and front passenger, including seat heater and seat ven-tilation with reversible flow direction, only in combination with leather interior, not in com-bination with upholstery in cranberry red/black leather

Seat heater for driver and front passenger for the seat cushion and backrest with automat-ic downshift or shutoff, configurable via control in the door panel

Power driver seat with memory function and fully electric 12-way seat configuration, con-trols in the door panel

Rear seats

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The rear seats are designed as a rear bench seat with individual seat character (4 plus 1 seat)

in keeping with the coupé look. The rear bench seat can be split in a 40/20/40 ratio for great-

er rear variability and load compartment space.

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The following are available as special equipment among other things:

Electric release and automatic folding forward of the rear seat backrests in combination with the Stowage Space package

Seat heater in the rear for the outer rear seats

2 Market launch of the GLC Coupé (C253) 2.11 Customization


2.11 Customization

2.11.1 Exterior

A selection of special design and equipment packages coordinated for the model series is

available for the GLC Coupé. The scopes of the standard exterior equipment are already com-

parable with the EXCLUSIVE exterior of the GLC.

AMG exterior line (special equipment)

The AMG Line exterior provides additional sportiness, exclusivity and driving pleasure with per-

fect coordinated equipment.

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Elements of the AMG exterior line:

AMG styling consisting of AMG front and rear aprons

19" AMG light alloy wheels in 5-double spoke design, painted in high-sheen Himalaya gray

Chrome package

Night package (special equipment)

Striking design elements in black underscore the sporty-expressive character of the vehicle –

from the slat in the radiator grille, to the outside mirrors, through to the light alloy wheels. The

package builds on the standard exterior equipment and AMG exterior lines.



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Overview of the night package:

Radiator grille with integrated Mercedes star and a high-gloss black slat with chrome in-serts

19" light alloy wheels in 5-spoke design, painted black with high sheen (R39) in combina-tion with standard exterior

19" light alloy wheels in 5 double-spoke design, painted in high-gloss black with high-sheen finish (RTB) in combination with AMG exterior line

Underbody protection at front and rear painted in black

Waistline trim strip and window frame in high-gloss black

Outside mirror housing in high-gloss black

Heat-insulating tinted glass from the B-pillar on

Edition 1

At the time of the market launch of the new GLC Coupé, an Edition 1 will be offered in limited

numbers. It includes a number of perfectly coordinated equipment configurations for the exte-

rior and interior to further improve the sportiness, exclusivity and comfort of the vehicle.

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Edition 1 elements on the exterior:

AMG line exterior

Night package



20" AMG light alloy wheels in multi-spoke design, painted in glossy black with high-sheen finish, with mixed tires

LED high performance headlamp

"Edition 1" badge on fender at right and left

Heat and noise-insulating acoustic glass in the front doors

Edition 1 elements on the interior:

Variant with cranberry red/black leather upholstery

AMG line interior

Open-pore black ash trim pieces

Carbon/aluminum AMG trim pieces with light-colored longitudinal section (optional)

Variant with two-tone platinum white pearl/black designo interior

EXCLUSIVE interior

Seats in two-tone platinum white pearl/black designo nappa leather with criss-cross stitching

Open-pore black ash trim pieces in the center console and aluminum trim pieces with light-colored longitudinal section in the instrument panel and doors

Seating comfort package

Seat heater for driver and front passenger

Ambiance illumination

"Edition 1" badge on trim piece in the center console

2.11.2 Interior

AMG interior line (special equipment)

This line lends the interior more sporting exclusivity.

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Elements of the AMG interior line:

Sport seats with horizontal stitching in ARTICO man-made leather/DINAMICA microfiber and gray contrasting topstitching

Multifunction sport steering wheel in black leather in 3-spoke design, with flat bottom, with a deep recess in the middle grip area, with silver chrome steering wheel shift paddles and steering wheel trim

Nozzle rings and adjusting knobs in silver chrome

Instrument cluster with 2 tubular dial-type gauges and 5.5" multifunction display

Door center panels in ARTICO man-made leather with special AMG line contrasting top-stitching

Horizontal trim pieces in the instrument panel and in the doors in aluminum with light-colored longitudinal section and trim strip in silver chrome

Trim pieces in high-gloss black piano lacquer in the center console

Black fabric inner headliner

AMG Sport pedals in brushed stainless steel with black rubber naps

AMG floor mats in black with "AMG" lettering and border with gray edge stripping

Interior light package

EXCLUSIVE interior

The equipment configurations selected create a stylish interior that reinterprets the term luxu-

ry. This includes seats with exclusive seat graphics and with horizontal stitching in ARTICO

man-made leather as well as expansive trim pieces in wood.

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Elements of the EXCLUSIVE interior:

Seats with exclusive seat graphics and with horizontal stitching in ARTICO man-made leather, or without an additional fee, ARTICO man-made leather/Grenoble fabric

Multifunction steering wheel in black leather or espresso brown in 3-spoke design

Instrument panel upper part and beltlines in ARTICO man-made leather, in black or es-presso brown, with contrasting topstitching



Air vents: Outer adapter tubes in Nürburg silver, nozzle rings and adjusting knobs in silver chrome, front sides of slats chromed

Instrument cluster with 2 tubular dial-type gauges, 5.5" multifunction display and silver chrome frame

Armrest in black or silk beige

Horizontal trim piece in the instrument panel in silver chrome

High-gloss brown limewood trim pieces with line structure in the doors and in the center console

Inner headliner with fabric in crystal gray, black or porcelain


Carpet in black for black and saddle brown interior; in espresso brown for silk beige and espresso brown

designo interior

The designo equipment in platinum white pearl/black gives the interior an exquisite ambience.

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Elements of the designo interior in two-tone platinum white pearl/black:

Seats in designo nappa leather platinum white pearl/black, backrest and seat cushions in designo nappa leather platinum white pearl in diamond pattern design with coordinated perforation, seat side bolsters and head restraints in black nappa leather with white stitch-ing

designo badge in the backrests of the front and rear seats

Door center panels in diamond pattern design and door armrests in platinum white pearl with white stitching

Center armrest in black with white stitching

Instrument panel and door beltlines in black ARTICO man-made leather with crystal gray contrasting topstitching

Multifunction sport steering wheel in black leather in 3-spoke design, with flat bottom, with a deep recess in the middle grip area, with silver chrome steering wheel shift paddles and steering wheel trim



Open-pore black ash trim pieces in the center console and aluminum trim pieces with light-colored longitudinal section in the instrument panel and doors

designo velour black floor mats with surround in ARTICO man-made leather in white with designo badges in the front floor mats

Black fabric inner headliner


2 Market launch of the GLC Coupé (C253) 2.12 Engines


2.12 Engines

At the market launch of the GLC Coupé, a variant with the 4-cylinder M274 gasoline engine will

be available. Later on, an M276 variant will be offered as well as a PLUG-IN HYBRID version

with the M274.

Two other variants will feature the OM 651 4-cylinder diesel engine from market launch. A rear-

wheel-drive version with the OM 651 and an OM 642 variant will enhance the vehicle pallet with

diesel engines at a subsequent point.

All vehicle variants for Europe are equipped with the fuel-saving ECO start/stop function.

Gasoline engine M274

The M274 is a 4-cylinder gasoline engine with direct injection and turbocharging.

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Features of the engine:

Crankcase made from diecast aluminum

Cast cylinder head made from high-strength aluminum alloy

Hollow cast crankshaft for weight reduction

Direct injection with high-pressure rail and up to 200 bar of injection pressure

Single-pipe turbocharger capable of withstanding temperatures of up to 1,050 °C that is welded onto the exhaust manifold as a module on the exhaust side

Combination of direct injection with turbocharging

Thermal management via electronically controlled thermostat with map-controlled warm-up compensation to further reduce the warm-up phase

Diesel engine OM651

The OM 651 is an inline 4-cylinder diesel engine with common rail direct injection.



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Features of the engine:

Cylinder head made of high-strength aluminum

Oil pump regulated according to demands

Ceramic glow plugs with 1100 °C glow temperature

Pistons made of aluminum with piston crown cooling

Common rail direct injection with solenoid or piezo injectors, injection pressure up to 2,050 bar

Exhaust gas recirculation in the cylinders via high-performance heat exchanger (exhaust gas recirculation cooling)

Near-engine mounted oxidation catalytic converter and diesel particulate filter in one housing

Technical data of the GLC Coupé with gasoline engines GLC 250 4MATIC GLC 350 e 4MATIC

Total displacement (cm³) 1.991

Rated output (kW [hp] at rpm) 155 [211] / 5500 155 [211] / 5500 +85 [116] (electric motor)

Rated torque (Nm at rpm) 350 / 1200 - 4000 350/1200 - 4000 +340 (electric motor)

Acceleration 0 - 100 km/h (s) 7.3 5.9

Maximum speed (km/h) 222 235

Fuel Premium

Combined fuel consumption (l) 7.3 - 6.9 2.7 - 2.5

Combined CO2 emissions (g/km) 170 - 159 64 - 59

Emission class Euro 6



Technical data of the GLC Coupé with diesel engines GLC 220 d 4MATIC GLC 250 d 4MATIC

Total displacement (cm³) 2,143

Rated output (kW [hp] at rpm) 125 [170] / 3000 - 4200 150 [204] / 3800

Rated torque (Nm at rpm) 400 / 1400 - 2800 500 / 1600 - 1800

Acceleration 0 - 100 km/h (s) 8.3 7.6

Maximum speed (km/h) 210 222

Fuel Diesel

Combined fuel consumption (l) 5.4 - 5.0

Combined CO2 emissions (g/km) 143 - 131

Emission class Euro 6

Cooling system

M274 low-temperature circuit P_09_41_265376_FA

OM 651 low-temperature circuit P_09_41_265576_FA

A special tool is used for ventilation. An electric vacuum pump is also used.

P_20_00_209306_SW

Radiator shutters

A fan louver is used for the M274 and OM 651 engine variants. The fan louver is not fitted for

the equipment package with a trailer hitch.



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1 Adjustable slats

2 Electric actuator

2 Market launch of the GLC Coupé (C253) 2.13 Suspension


2.13 Suspension

Sports suspension

The standard sports suspension achieves a very high level of vehicle dynamics. The tauter de-

sign for the suspension and dampening enables a sportier driving style, with no great sacrifice

in comfort.

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The AIR BODY CONTROL and DYNAMIC BODY CONTROL air suspension provide damping con-

trol in 3 stages, depending on the driving experience desired.

The following suspensions are offered as special equipment:

DYNAMIC BODY CONTROL with lowered level by 15 mm and broad spread between com-fortable, sporty and very sporty characteristics in 3 stages: "Comfort", "Sport" and "Sport+"

AIR BODY CONTROL (489) with multi-chamber air suspension, continuous damping control and adjustable damping 3 stages: "Comfort", "Sport" and "Sport+"

DYNAMIC BODY CONTROL

Drivers can use the DYNAMIC SELECT switch to change the damping characteristics of the ve-

hicle. The configuration settings offer a broad spread between comfortable, sporty and very

sporty characteristics. The driver can choose between 3 stages: "Comfort", "Sport" and

"Sport+". The suspension is also lowered by 15 mm.



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The effect of the shock absorbers is intensified in the "Sport" and "Sport+" stages. The lowered

level and stiffer suspension setup facilitate a more dynamic driving style while ensuring good

ride comfort, including on long journeys. Since the damping system is continuously adjustable

and targets each wheel independently, driving safety and driving comfort improve as a result.

AIR BODY CONTROL

The AIR BODY CONTROL system is a combination of a multiple-chamber air suspension system

with continuous damper adjustment. The damping and suspension are adapted separately for

each wheel.

AIR BODY CONTROL comprises four air springs with three air chambers each, a valve unit, a

central reservoir and a compressor unit. Two control units are responsible for the control and

regulation.



TT_32_22_039541_SW

B Air chamber Y51/2y2 Left front air suspension valve 2

C Air chamber Y52 Right front axle damping valve unit

D Air chamber Y52y1 Right front solenoid valve 1

Y51 Left front axle damping valve unit Y52y2 Right front solenoid valve 2

Y51y Left front solenoid valve 1 Y52/2 Front axle air suspension valve unit

Y51y2 Left front solenoid valve 2 Y52/2y1 Right front air suspension valve 1

Y51/2 Left front axle air suspension valve unit Y52/2y2 Right front air suspension valve 2

Y51/2y1 Left front air suspension valve 1



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B Air chamber Y53/2y2 Left rear air suspension valve 2

C Air chamber Y54/2 Right rear axle air suspension valve unit

D Air chamber Y54/2y1 Right rear air suspension valve 1

Y53/2 Left rear axle air suspension valve unit Y54/2y2 Right rear air suspension valve 2

Y53/2y1 Left rear air suspension valve 1

Function

Under normal conditions, the air suspension operates with different pressures depending on

the load. The compressed air required is generated by the compressor unit and routed via the

valve unit to the respective air springs.

Control and signal processing take place in the AIRMATIC and AIRMATIC PLUS control units. In

addition to adjusting the damping forces, with AIR BODY CONTROL the compliance characteris-

tic can also be adjusted. The air springs have three air chambers and two valves.

DYNAMIC SELECT transmission modes

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The DYNAMIC SELECT switch allows the driver to select preconfigured and individually configu-

rable transmission modes.



P_54_25_028412_FA

N72/4s11 DYNAMIC SELECT switch

DYNAMIC SELECT can be used to set comfortable, sporty, particularly sporty, efficient or entire-

ly individual handling characteristics at the touch of a button. Depending on the transmission

mode selected, parameters such as the characteristics of the engine, transmission and steering

are adapted.

Depiction of Individual transmission mode TT_00_00_046427_FA

The most important features:

Selection of 5 different transmission modes – from comfortable, to sporty, particularly sporty, efficient or individual

Adaptation of parameters such as engine, transmission, suspension (in combination with AIR BODY CONTROL), steering, climate control or ECO start/stop function

“Comfort” default setting: Balanced and consumption optimized

“ECO” mode: For as low a fuel consumption as possible

Adaptations to accelerator pedal curve and shift points (for 9G-TRONIC PLUS)



Adaptation of output from equipment such as seat heaters and rear window heater as well as air conditioning

In combination with hybrid technology or special engine-transmission combinations, "sailing" and "sailing+" are supported

“Sport” mode: Greater agility and dynamic response with a more direct steering charac-teristic curve, sporty and taut suspension tuning (in combination with AIR BODY CON-TROL), direct throttle response and changed shift points (for 9G-TRONIC PLUS)

“Sport+” mode: Further accentuated sportiness; suspension (in combination with AIR BODY CONTROL) and drivetrain are tuned for even greater dynamic response

“Individual” mode: Variation of individual parameters as required by the driver via the switch and configuration menu in the multimedia system

Axles

Front axle

The GLC Coupé uses a four-link front axle with weight-optimized aluminum forged parts.

The most important features and elements of the four-link front axle:

Use of weight-optimized aluminum forged parts for the strut rod, spring control arm, wish-bone control arm and steering knuckle

Rigid, weight-optimized integral support for optimized integration of the front axle, engine, transmission and steering gear from a dynamic response perspective

Facilitates large track widths and tire dimensions for improved vehicle dynamics

The steering knuckle connects the upper and lower strut level and accommodates the wheel and brake system; very good camber rigidity and a high natural frequency give rise to good steering response times and exceptional noise comfort

Lower strut level with strut rod inclined to the front, transverse spring control arm and tie rod as part of the rack-and-pinion steering

Upper wishbone control arm takes over additional wheel control functions, e.g. during braking maneuvers

Stabilizer bar that acts on the steering knuckle

Rear axle

The independent multilink rear suspension with 5 struts impresses with unprecedented wheel

control qualities. All components were optimized with respect to function and weight to realize

a weight savings of 5 kg. The rear axle is therefore considerably lighter than that of the compet-

itors.

Increased track width and larger tire dimensions as well as optimized fine-tuning of the wheel-guide elastomer bearings improve vehicle dynamics

Enlarged front suspension subframe carrier for better comfort

Low unsprung masses due to consistent lightweight design – 3 of the 5 wheel-guiding struts are aluminum forged parts

Improved kinematics and elastokinematics with neutral to slight understeering self-steering behavior



Weight-optimized wheel carriers made from forged aluminum that are highly rigid and cor-rosion free

Two rear axle carrier variants: First load stage made from aluminum sheet paneling for smaller and lighter model designations; second load stage made from high-strength sheet steel for the more powerful and heavier model designations

Steering

The GLC Coupé features direct steering with an electromechanically assisted steering gear.

Even sportier and more agile handling characteristics are achieved with the steering ratio that

is more direct than that used in the GLC.

The main advantages of the steering:

More agile vehicle handling since the steering ratio already becomes noticeably more di-rect at small steering wheel angles

High steering comfort across the entire vehicle speed range

Significant fuel-saving potential as energy is only required for steering

Excellent steering response thanks to the rack-and-pinion steering being arranged in front of the wheel center

Facilitates driving assistance systems with active steering intervention such as DISTRONIC PLUS with Steer Assist (233)

Starting from the steering wheel's home position, the steering column can be adjusted by +/–

25 mm in height, 25 mm forwards and 35 mm rearwards.

Variable assistance in any driving situation

The direct steering with electromechanically assisted steering gear (EPS) consists of two com-

ponents: speed-sensitive power steering with speed-dependent servo assistance and a variable

gear ratio that is dependent on the steering wheel angle. This is achieved using a toothed rack

with teeth that are closer together in the center than in the outer area. The ratio of the steering

gear therefore changes depending on the steering angle. The indirect gear ratio in the central

area helps to achieve stable straight ahead running. Starting at a steering wheel angle of ap-

prox. 5° already, the gear ratio becomes noticeably more direct. The number of steering rota-

tions from end stop to end stop are therefore reduced by up to 25 %. For convenient parking

with low steering force, a high degree of power assistance is available. It is decreased with in-

creasing speed.

Low steering angle (up to 5°) for example on the freeway

At a low steering angle, the steering reacts indirectly. This increases the tracking stability and

safety when driving straight ahead. The reducing amount of servo assistance at faster speeds

gives the vehicle additional stabilization.

Medium steering angle (5° up to 100°) for example on winding country roads

At a medium steering angle, the steering ratio becomes more direct. This leads to more nimble

vehicle reactions for sportier and more dynamic cornering behavior.

High steering angle (as of 100°), for example when turning, parking or maneuvering



The direct reaction of the steering system increases comfort during turning, parking or maneu-

vering. The additional high degree of servo assistance makes steering extremely light and com-

fortable.

Low fuel consumption, more possibilities

The electromechanical steering gear of the direct-steer system offers the potential for substan-

tial fuel savings thanks to demand-based steering assist and facilitates the use of innovative

driving assistance systems.

Brakes

Highlights of the brake system include the standard internally ventilated compound brake disks

at the front and rear wheel brakes.

The most important features of the brake system:

Improved vehicle dynamics and greater ride comfort as the lighter compound brake disks reduce unsprung masses

Potential to reduce fuel consumption as the compound brake disks contribute to reduced vehicle weight

Typical Mercedes-Benz high quality with respect to braking distance, response time, stabil-ity, service life of the brake pads and directional stability

ADAPTIVE BRAKE vehicle dynamics control system with ABS anti-lock braking system, ASR acceleration skid control and GMR active yaw control

Electric parking brake with convenient operation via a button below the rotary light switch

The brake systems are designed as follows, depending on the engine:

Diesel and gasoline engines In combination with AMG ex-terior line

Front brake caliper 4-piston fixed brake caliper 4-piston fixed brake caliper with logo in aluminum

Front brake disk, diameter (mm)

342 Perforated, 360

Thickness of the front brake disk (mm)

32 36

Rear brake caliper 1-piston floating brake caliper in aluminum

1-piston floating brake caliper in aluminum

Rear brake disk, diameter (mm)

320 320

Thickness of the rear brake disk (mm)

24 24

2 Market launch of the GLC Coupé (C253) 2.14 NTG 5 telematics generation


2.14 NTG 5 telematics generation

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The multimedia systems that use the NTG 5 telematics generation combine entertainment, in-

formation and communication in a single unit. Different equipment variants are offered.

2.14.1 Standard equipment

Audio 20 CD

In all vehicle variants, the Audio 20 CD with Digital Owner's Manual including animations is

used as standard equipment. This multimedia system combines entertainment, information and

communication. The Audio 20 CD with Internet capability, radio, dual tuner and CD drive also

makes it possible to network mobile devices via Bluetooth®

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Overview of Audio 20 CD:

Multimedia system with radio, dual tuner, CD drive

High resolution and color media display with a screen size of 17.78 cm (7")

Internet capability with search engine for fast keyword searches (music, navigation and In-ternet)

USB connections in center console

1 SD card connection in the center console (in combination with Garmin® MAP PILOT or the preinstallation for Garmin® MAP PILOT)

Navigation capability for SD card-based navigation (in combination with Garmin® MAP PI-LOT)

Bluetooth® interface with hands-free function and audio streaming for playing music files

Address transfer from mobile phone to multimedia system

Cover Art: Shows album cover in the Audio menu

Integrated Media Interface connection for iPod® or iPhone®



2.14.2 Special equipment

Preinstallation for Garmin® MAP PILOT

The Audio 20 CD including preinstallation for Garmin® MAP PILOT with Digital Owner's Manual

including animations is available as special equipment for all vehicle variants.

Garmin® MAP PILOT

User-friendly navigation, accurate map data and excellent route guidance – the Garmin® MAP

PILOT transfers all of the advantages of a Garmin® navigation system to the Audio 20 CD with

touchpad. This is done quite easily by inserting an SD card with navigation software and map

data records. The controller or the touchpad are available for intuitive operation. The character

recognition function of the touchpad allows text to be entered. Furthermore, it is possible to

control the navigation system via voice control. Software and map updates can be carried out

over the Internet. The Garmin MAP PILOT can also be ordered from the Mercedes-Benz Acces-

sories program.

COMAND Online

COMAND Online is also available as special equipment for all vehicle variants. Navigation, tele-

phone, audio, video, Internet – with the COMAND Online operating and display system, the

driver has these and many other functions in view and under control. The functions are dis-

played in high resolution and in color on a 21.3 cm (8.4") media display. Operation via a touch-

pad is simple and intuitive.

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Overview of COMAND Online:

Operating and display system for navigation, phone, audio, video, Internet, and many other functions

High-resolution and color media display with 21.3 (8.4") screen size

Intuitive control via touchpad integrated into the central operating unit for multimedia sys-tem control and character entry

Quick, dynamic hard drive navigation with realistic topographical map display and 3 years' worth of free navigation updates

Web sites can be called up while the vehicle is stationary and the Mercedes-Benz Apps can also be freely used while the vehicle is in motion (in combination with a corresponding mobile phone)

WLAN hotspot functionality for integration of notebook or tablet, for example

DVD player and radio



Bluetooth® interface with hands-free function, SMS, e-mail write/read function and audio streaming for transferring music

LINGUATRONIC voice control system for audio, telephone, navigation and music search and for controlling the Mercedes-Benz Apps

2 USB connectors and 1 SD card connection in the center console

Integrated Media Interface connection for iPod® or iPhone®

Address transfer from mobile phone to multimedia system

Cover Art: Shows album cover in the Audio menu

Camera-based road sign assistant

Other special equipment

Digital radio (DAB) (in combination with COMAND Online, Audio 20 CD)

Auto telephony for optimal telephony and Internet connectivity, with SIM card reader and Bluetooth® protocol SAP (SIM Access Profile)

Universal telephony package in armrest with universal smartphone cradle, enhanced tele-phone function, charging function and LTE-compatible external antenna for optimal recep-tion

CD player (standard in combination with: Audio 20 CD)

DVD player (not in combination with DVD changer, standard in combination with COMAND Online)

6-disc DVD changer (only in combination with COMAND Online)

TV tuner (only in combination with COMAND Online)

Preinstallation for entertainment and comfort

Burmester® surround sound system with 13 speakers, one 9-channel DSP amplifier and a total system output of 590 W (only in combination with Audio 20 CD, COMAND Online)

Touchpad

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In combination with the Audio 20 CD system, the touchpad is available as special equipment.

The touchpad comes standard with COMAND Online. The touchpad can be used to intuitively

control the functions of the multimedia system by means of gestures involving one or two fin-

gers (multitouch). It supplements the voice-operated control system and controller as an addi-

tional way to enter information and is integrated in the controller hand rest.



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Three buttons placed behind the touchscreen that are also touch-sensitive make it possible to

directly operate important functions such as going back as well as jumping to the favorite menu

and the audio fast menu.

When the user touches the touchscreen or the buttons, he/she receives clear haptic feedback.

To provide for better orientation, the button icons are illuminated in the dark.

COMAND Online can be controlled using touchpad operating gestures. Single and multi-finger

gestures (Multitouch) and wipe gestures, zoom gestures (intuitive spreading and pulling togeth-

er of the fingers) and also the user's handwriting are recognized.

2 Market launch of the GLC Coupé (C253) 2.15 Safety and assistance systems


2.15 Safety and assistance systems

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The GLC Coupé borrows the safety and assistance systems from the C-Class and is therefore

the benchmark in the segment. Mercedes-Benz Intelligent Drive combines the inter-networked

systems that improve comfort levels and assist the driver in critical situations.

Mercedes-Benz therefore sets a milestone on the road toward autonomous driving. The integral

safety concept of Mercedes-Benz encompasses all elements pertaining to the safety of vehicle

occupants and other road users.

In all four phases of the integral safety concept from Mercedes-Benz, the GLC Coupé is already

very well equipped when it comes to standard equipment:

Safe driving: Recognize dangers, assist the driver and provide warning in good time, e.g. with ADAPTIVE BRAKE

In the event of danger: Activate warning and preventive safety precautions, e.g. with COLLISION PREVENTION ASSIST PLUS

In the event of an accident: Protect in accordance with requirements with numerous, optimally coordinated restraint systems and a stable body structure

After an accident: Minimize the consequences of an accident and make quick assistance possible, e.g. with the standard Mercedes-Benz emergency call system (350), the auto-down feature and unlocking of the doors

Standard equipment in the GLC Coupé:

ATTENTION ASSIST

ESP® with crosswind assist

ESP® Dynamic cornering assistance

ADAPTIVE BRAKE with HOLD function, Hill-Start Assist, priming and dry braking in wet weather

Adaptive Brake Lights

Reversing camera with dynamic guide lines in display and dirt deflection

Tire pressure monitor

COLLISION PREVENTION ASSIST PLUS

Pedestrian protection with active engine hood (Active Bonnet)

Kneebag for the driver

Windowbags

Special equipment in the GLC Coupé:

Driving Assistance Package Plus with

DISTRONIC PLUS with Steer Assist and Stop&Go Pilot

BAS PLUS with Cross-Traffic Assist

2 Market launch of the GLC Coupé (C253) 2.15 Safety and assistance systems


PRE-SAFE® brake with pedestrian detection

Active Lane Keeping Assist

Active Blind Spot Assist

PRE-SAFE® PLUS

Active Parking Assist with PARKTRONIC

Parking package, including Active Parking Assist with PARKTRONIC

Lane package including Lane Keeping Assist and Blind Spot Assist

Lane Keeping Assist (in combination with mirror package, standard in combination with lane package)

Blind Spot Assist (in combination with mirror package, standard in combination with lane package)

Traffic Sign Assist (in combination with COMAND Online)

Adaptive Highbeam Assist (in combination with LED high-performance headlamps)

Adaptive Highbeam Assist Plus (in combination with LED Intelligent Light System)

DISTRONIC PLUS adaptive cruise control including COLLISION PREVENTION ASSIST PLUS and Stop&Go Pilot

PRE-SAFE® system as preventive occupant protection

Sidebags at the rear

2 Market launch of the GLC Coupé (C253) 2.16 Body


2.16 Body Aluminum hybrid design

Adapted wheel wells to accommodate various wheel/tire combinations

Enlarged interior concept for rear passengers

Improved accessibility for rear passengers thanks to a longer door cutout

Less protruding side skirts, thereby making entry easier and cleaner

Increase in load compartment capacity

Vehicle shell of GLC Coupé TT_00_00_046449_FA

Body concept

The Mercedes Rear-Wheel-Drive Architecture (MRA) is a platform for standardizing the vehicle

shell, axles and powertrain. The body concept of the model series 253 is based on this modular

platform, which is also shared with the model series 205, the E-Class (model series 213) and its

derivative models. The front end structure is mainly integral with the model series 205/213;

the substructure with the model series 213. The rear floor is a unique element but is similar

from a structural design and material concept perspective. For weight reasons, a 50-liter fuel

tank is fitted as standard in combination with the 4-cylinder diesel engines. A 66-liter fuel tank

is available if longer ranges are required. The standard AdBlue® tank for diesel engines has a

fill volume that equates to approx. 20,000 km.

Material concept

A significant weight reduction has been achieved in model series 253 compared to the normal

manufacturing method using steel thanks to intelligent lightweight design. This weight saving



results from the innovative aluminum hybrid design of the body structure and the use of alumi-

num in the outer paneling sections. Areas of the front section and rear floor are mainly made of

diecast aluminum. Making the same components out of steel would have required several sepa-

rate parts of different thicknesses to be assembled. This affects the wheel well in the front sec-

tion. This is made from diecast aluminum. This made it possible to implement varying material

thicknesses within the component in accordance with the specifications. The result is improved

torsional stiffness, optimized rolling noise and reduced weight. At the rear floor, the longitudinal

members with shock-absorber strut mount and the crossmember over the rear axle.

The main floor of the passenger cell consists of a single sheet metal part. Three plates are

connected to each other here by laser welding before reshaping. The center plate with a greater

sheet thickness forms the tunnel as the backbone of the floor assembly. Additional solid tunnel

reinforcements have been attached. To improve the application of force into the floor structure,

the floor is equipped with full-length floor longitudinal members. The floor longitudinal member

is reinforced with two inner and one outer reinforcement section each on the inner shell of the

front longitudinal member and tunnel and the side longitudinal members. The reinforcements

running perpendicular to the vehicle are:

The seat cross members

The rear seat cross member with additional reinforcements

At the same time, the rear seat cross member is also responsible for the separation from the

rear-end floor.

The rear floor has an aluminum-steel hybrid design. Longitudinal member and cross member

components made of diecast aluminum as well as high-strength steels are used here. To

achieve a targeted deformation characteristic in the event of a rear-end collision, the rear floor

longitudinal members are designed with progressive sheet thicknesses. As with the front-end

structure, the rear floor suspension strut mounts are also made of diecast aluminum for weight

and functional reasons.

Repair concept

Based on the repair stage concept from the predecessor model series for aluminum and alumi-

num-hybrid bodies, model series 253 uses the following repair stages:

Stage I, replace bolted aluminum components and remove dents in them

Stage II, grinding, bonding, riveting of aluminum components

Aluminum workstation TT_60_00_008667_SH

Different packages for the aluminum workstation are required according to the activities to be

carried out.



Stage I operations require a minimum scope of aluminum tools.

For Stage II operations, aluminum tool equipment is required that also has to be spatially sepa-

rated form the workshop area. This can be realized, e.g. through curtains, mobile partitions or

permanently installed partition walls.

When working in the steel area on a hybrid body, the adjacent aluminum components must all

be covered up. This serves to protect the components against flying sparks caused by grinding

work and contact corrosion through steel dust.

Stage III, which involves welding aluminum components, is currently not used for model

series 253.

Workshop equipment and repair stages for aluminum machining (all relevant model series) Minimum scope of aluminum-

specific tools Aluminum workstation with spatial separation and tool scope in accordance with the activities involved

Activities Replacing and removing dents from bolted parts

Grinding, bonding, riveting Welding of structural parts

Stage Stage I Stage II Stage III

(Stage III requires a certificate of qualification in aluminum weld-ing)

The categorization into stages III and III+ that was made with the introduction of model series

197 no longer arises here. It is combined in this presentation into stage III. In aluminum welding

a differentiation is no longer made between non, semi and structural welding. The requirements

governing the qualification of aluminum welding are as shown here.

For welding on aluminum components:

Successful participation in the aluminum welding qualification concept is required

The production of work samples for obtaining the welder test certificate is required every six months

A welder that has been recommended by Daimler must be available and used

2 Market launch of the GLC Coupé (C253) 2.17 Supplemental restraint systems


2.17 Supplemental restraint systems

Safety belts

Three-point seat belts for the driver and front passenger with electrically reversible belt re-tractors in combination with the PRE-SAFE® system, pyrotechnical emergency tensioning retractors and belt force limiters

Three-point seat belts in the rear at the outer seats with pyrotechnical emergency tension-ing retractors and belt force limiters

Rear belt status indication on the multifunction display for all 3 rear seats

Three-point seat belts with self-adapting belt force limiters at the outer rear seats

Airbags

Airbags for the driver and front passenger with two-stage, time-delayed deployment, de-pending on the sensed severity of the impact

Sidebags for the driver and front passenger (combined thorax/pelvisbag) can protect the upper body and pelvis areas in a side impact

Windowbags between the A-pillar and C-pillar can protect the head of the driver, front passenger and rear passengers seated on the outer seats

The driver kneebag can protect the knee contact area by the instrument panel for specific types of impact as well as stabilize the entire upper body, thereby positively influencing occupant movement in an accident

Automatic front passenger airbag deactivation automatically switches off the front pas-senger airbag when the front passenger seat is not occupied or a child seat is detected

Sidebags in the rear can protect the upper body area of the rear passengers seated on the outer seats

Additional restraint systems

Head restraints that can move forwards for the driver and front passenger allow the head to be braced at an early point in a rear-end collision to reduce the risk of whiplash

i-Size child restraint system on the outer rear seats to securely fasten corresponding child seats with additional upper attachment points on the rear seat backrest

Pedestrian protection

The design of the engine hood and engine components below it creates deformation space that

optimally reduces the loads placed on a pedestrian in an accident.

Additional pedestrian protection measures:

Pedestrian protection with active engine hood that raises by 80 mm when a potential col-lision is detected to create additional deformation space during an impact

BAS PLUS with Cross-Traffic Assist helps the driver during braking if pedestrians are de-tected in the hazard area, in combination with Driving Assistance Package Plus

PRE-SAFE® Brake warns the driver and initiates autonomous partial braking or emergency braking if the system detects a pedestrian in the hazard area and the driver does not re-spond to the warnings output by the system, in combination with Driving Assistance Pack-age Plus

2 Market launch of the GLC Coupé (C253) 2.18 Mercedes me and Mercedes me connect


2.18 Mercedes me and Mercedes me connect

Overview

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Mercedes me, which was presented and introduced in 2014 on the occasion of the Internation-

al Geneva Motor Show, is the new service brand by Mercedes-Benz.

Mercedes me provides access to the Mercedes-Benz world. The portal bundles innovative ser-

vices, products and lifestyle products by Mercedes-Benz, Daimler and our cooperation partners,

which also go beyond the "vehicle" product. You have to register to be able to use Mercedes

me and the services. You then have access to personalized topics, as well as possibly access to

the own vehicle (depending on the vehicle equipment). Mercedes me is never "done". New or

further developed, tailor-made services and contents are constantly being provided that enrich

the lives of the customers and make them easier.

“Anytime and anywhere”

Mercedes me is not just an online platform, but is visualized across all communication chan-

nels. The brand offer can be called up using a personalized Mercedes ID on the website

www.mercedes.me. This gives the customer access to all of the individual services of Mer-

cedes-Benz from a single source. The webpage is available in different languages and works on

mobile equipment.

What do each of these services actually stand for?

Mercedes me move offers intelligent mobility solutions, irrespective of whether the user owns a car. With Mercedes-Benz Rent, moovel, car2go, car2go black and Park2gether, moovel GmbH is working on providing people with a wide range of individual mobility ser-vices. Furthermore, strategic partnerships provide customers with more freedom of choice such as the smartphone-based taxi cab agency MyTaxi, the Blacklane chauffeur service portal, the long-distance bus provider FlixBus and the car sharing service Carpooling.

Mercedes me connect makes it possible for customers to connect with the vehicle any-where, anytime. The connectivity services include accident, maintenance and breakdown management, the Mercedes-Benz emergency call system and telediagnosis. The customer knows where he has parked his/her vehicle via Remote Online, whether the doors are locked, and how full the fuel tank is. The stationary heater can also be switched on using Remote Online. Mercedes-Benz Apps also make individual mobility even more convenient by providing up-to-date information.

Mercedes me assist provides a personal service that is tailored to individual require-ments for Mercedes-Benz drivers at calculable service costs (round the clock, anywhere). This includes online access to the service as well as automated appointment-booking functions. Any driver can also find and contact the Mercedes-Benz partner of his/her choice online, and also view the service history of his/her vehicle online.



Mercedes me finance provides the customer with made-to-measure financial services for his/her vehicle and provides convenient access to the range of services provided by Daim-ler Financial Services. This includes a flexible and attractive financing solution, individual leasing offers and suitable insurance for the required vehicle.

Mercedes me inspire provides insight into the world of research and development at Mercedes-Benz, and is also much more than an information portal with interesting stories about innovation, technology and mobility: The customer can accompany the creation of innovative business concepts by Mercedes-Benz via a community. The customer can enter into discussions with experts from different areas and therefore be involved in the devel-opment of new technologies and services at an earlier stage, and also introduce his own ideas and suggestions.

National availability

The Mercedes me connect services are planned for the following countries.

National availability of Mercedes me connect TT_82_00_043524_FA

Countries that already had Mercedes me connect services at the end of 2015

Belgium, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Austria, Poland, Switzer-

land, Slovakia, Spain, Czech Republic, Hungary and Great Britain

Countries that will receive Mercedes me connect services in 2016.

European countries: Denmark, Norway, Portugal, Sweden

Non-European countries: China



Mercedes me connect services (release 1.x) Basic services (code 06U)

Can be used free of charge Mercedes-Benz emergency call system

Parts diagnosis

Maintenance management

Accident management

Breakdown assistance management

Remote vehicle diagnosis (*)

(*) Only available for certain model series as of approx. 12/2015

Remote Online services (code 05U) Vehicle position

Vehicle locating

Remote query of vehicle status

Configuration of Mercedes-Benz Apps

Stationary heater programming (**)

Remote door locking and unlocking

Geographical vehicle monitoring

Route planning (***)

Programming of charge settings and pre-entry climate control (***)

(**) Only available for certain model series

(***) Only available for plug-in vehicles

Live Traffic Information (code B54)

In select European countries, more precise traffic information is available for the optimized dynamic destination-oriented navigation system.

To be able to use the basic or Remote Online services, a vehicle must be connected to the

Mercedes me account of the respective user (so-called linking). The services that are available

depend on the equipment of the vehicle. It is also possible to individually activate or deactivate

the services that are available (with the exception of the Mercedes-Benz emergency call sys-

tem). To use the services, the respective terms of use must be accepted.

Linking of a vehicle is carried out at a Mercedes-Benz partner who can use the Mercedes me

connect Retail (MmcR) system for this purpose. The following documents are required for iden-

tification and as credentials:

Official document (e.g. ID card) for inspection

Motor vehicle registration certificate for inspection and to check the registered owner

Email address of the Mercedes me account (if already available)

Mercedes me connect Retail (MmcR)

MmcR (Mercedes me connect Retail) is a system for linking Mercedes me connect-compatible

vehicles with a Mercedes me account. It is a prerequisite for using Mercedes me connect ser-

vices. Depending on requirements, MmcR can be called directly or via the XENTRY portal.

In MmcR, different options or use cases are available. Different access points are available here

to access the system.

Access points (keys to symbols)

1. Find Mercedes connect me account To find or change an existing account.

2. Create Mercedes connect me account To create a new account.

3. Vehicle linking To link a new vehicle to Mercedes me connect services.

4. Advantages Online Calling Advantages Online



The design or contents of the MmcR home screen can be different and vary depending on the market responsibility. The access points or functions behind the buttons have the functions stated above.

Mercedes me connect contains both standard and optional services Standard components

Mercedes me connect “basic services” (code 06U) (Standard with Audio 20 and CO-MAND Online)

Optional components

Mercedes me connect “Remote online” (code 05U) (With COMAND, free of charge for the first three years)

Optional components

Mercedes me connect “Live Traffic Information” (code B54) (With COMAND, free of charge for the first three years)

Mercedes-Benz emergency call system

Automatic emergency call function when restraint systems are triggered or manual triggering by means of SOS button in overhead control panel

Telediagnosis

Predictability of wear and failure by means of monitoring of diagnosis-compatible components, thereby helping to ensure customer mobility while also preventing any conse-quential costs based on advance de-tection of risks.

Maintenance management

Automated transfer of maintenance-related data from the vehicle makes it possible to reduce the risk of breakdowns because the customer is contacted regarding maintenance-related topics at an early stage.

Accident management

Depending on the customer's condi-tion (physical condition, responsive-ness), a connection is made to the Call Center (CAC) after eCall has been triggered, whereby rapid sup-port and assistance can be rendered to the people involved in the acci-dent.

Breakdown assistance manage-ment

Automatic transmission of relevant vehicle data in a breakdown case (button in overhead control panel) enables fast and targeted breakdown assistance by means of direct data transfer and analysis to a Mercedes-Benz Customer Assistance Center (CAC).

Vehicle position

Locating his/her own vehicle within a radius of approx. 1.5 km allows the customer to conveniently find the vehicle using his/her smartphone and the Mercedes me connect ser-vice via the map display.

Vehicle locating

The vehicle's current position data are used to locate vehicles. For legal data protection reasons, the driver in the vehicle is notified that his/her journey is currently being monitored (tracking). The driver can deactivate this function by making a toll-free call to the CAC.

Remote query of vehicle status

The vehicle as a data record on the Internet that can be called up, for remote information, enables im-portant vehicle data (km reading, next due service, fuel level, etc.) to be called up on PC, smartphone and Tablet PC.

Configuration of Mercedes-Benz Apps

Mercedes connect me customers can use the Remote Online app to define the sequence in which Mer-cedes-Benz apps are to be displayed in the vehicle.

Stationary heater programming (***)

Controlling the stationary heater with an extended range of functions in comparison to radio remote control makes it possible to control and pro-gram all functions via PC, smartphone and tablet devices.

Live Traffic information

The use of this service makes it possible to receive up-to-date and precise traf-fic information for optimized dynamic destination-oriented navigation and ac-curately calculated arrival times. Data is transferred with the aid of a communi-cations module over a fast mobile Internet connection.

Note: Live Traffic Information is only available in certain markets. Live Traffic Information is not available in the markets of Ire-land, Slovakia and Czech Re-public.



Standard components

Mercedes me connect “basic services” (code 06U) (Standard with Audio 20 and CO-MAND Online)

Optional components

Mercedes me connect “Remote online” (code 05U) (With COMAND, free of charge for the first three years)

Optional components

Mercedes me connect “Live Traffic Information” (code B54) (With COMAND, free of charge for the first three years)

Remote door closing and unlock-ing (*)

Remote unlocking and locking of the own vehicle enables damage-free un-locking of the vehicle if the key has been left in the vehicle or locking of the vehicle if any uncertainty exists regarding whether the vehicle was locked upon leaving it.

Geographical vehicle monitoring (*)

The customer can define individual areas online on Mercedes connect me that the vehicle should not leave or should not drive into. If the vehicle leaves this area or drives into it any-way, the customer is notified by text message.

Route planning (*) (**)

The customer can plan a longer route on which the vehicle is to be charged along the road. Driving to the possi-ble charging stations along the planned route and calculating the (remaining) range.

Programming of charge settings and pre-entry climate control (**)

Remote control and configuration of charging settings as well as pre-entry climate control settings

(*) Services are phased in after the mar-ket launch of Mercedes me connect

(**) Only available for ZEV and plug-in vehicles

(***) Only available for the C-Class and S-Class

System Overview

Mercedes me connect offers many advantages and new options to the customer. The imple-

mentation of secure online access to vehicles is a challenge. The complexity due to the network

of available systems in the vehicle, IT systems as well as newly created systems has increased.

Due to the networking of the customer's environment via Mercedes me or Mercedes me con-

nect through services to the vehicle, new interfaces are created. This is why it is essential to

know the basic networking of the systems. To be able to clarify in which subarea a solution can

be expected in the event of customer queries.



Various systems are working together for the overall function, which must be considered when

making a diagnosis:

Vehicle-based systems (on-board)

IT systems (off-board)

Provider

Terminals

It is therefore important to find out for a diagnosis in which subarea the solution can be ex-

pected. Please take note of Service Information bulletin SI82.95-P-0004A (notes on introducing

Mercedes me connect) and the corresponding TIPS documents for the diagnosis!

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1 Vehicle (on-board) 6 Mercedes me portal (Mercedes me connect)

2 System architecture of IT systems (off-board)

7

Cellular telephone system data communica-tion through communications module and provider

3 Telematics services communications module

8 Cellular telephone system data communica-tion through customer telephone and pro-vider

4 Head unit 9 Internet data communication terminal device

5 Daimler Vehicle Backend (DaiVB)


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