marketing communications and relationship management plan
TRANSCRIPT
Launching Mimosa Mimosa A New Soup from …
Abdulla Mansur (0815373)Majbaul Alam (0816587)Mehdi Hasan (0750485)Md Nazmul Hossain (0836598)Upinder Kataria (0829591)
Programme: MSc International Marketing ManagementModule Code: SMM 209Date: 13 May 2009
Business School, UEL
New Soup from Master food
“Stay Well”
With
Mimosa Mimosa ®®Premium Range Soup
Overview
Market TrendsMarket shareTarget Audience Marketing MixCommunication MixBudget breakupCRM planOverall Budget pictureconclusion
UK Soup Market
• Sales of soup in 2007 reached to £462 million (Mintel,2008).
• In 2008, soups continued to increase their positioning as an easy meal (Harty 2009).
• Soup market is expected to reach a value of £569 million by 2013 (Bainbridge, 2008).
Soup Market by Types
Type Increase
Ambient Wet 4%
Chilled 7%
Dried -1%
Table: % Change in sales UK soup market 2006 to 2007, Harty (2009)
Table: Different types of soup market (Mintel, April 2008)
Master food promoting chilled soup
Chilled Soup Market
• Chilled soup sector has continued to enjoy strong growth as consumers have traded up to higher-value, premium soups.
• Benefited from the ongoing trend towards fresh food in general.
• Growth in sales has also been boosted by strong NPD activity. • Use of seasonal British-grown vegetables enhances the sales.
• Targeting health-conscious consumers with the offer of Healthy Living and Light Choice labels..
Market Forecast andAnalysis
√ Adding value drives modest growth (Bainbridge,2008).
√ Mintel (2008 May) estimated UK retail value sales of fresh chilled soup as: 2009: £128m 2010: £136m %change in 2003-2008 was +55% 2012: £153m %change in 2008-2013 est. +35% 2013: £161m
√ With sales set to grow by another third, this will be, by far, the best future segment performer (as, indeed, in the past).
√ The ABC1 bias of consumers is recognised in the forecast model and will benefit the market as these socio-economic groups continue to expand in numbers.
Chilled Soup’s Brand Share
Brand 2003£m
2005£m
2007£m
New Covent Gdn Soup Co. 33 43 55Duchy Originals - 1 3Simply Organic - 2 3Heinz - - 1Baxters 4 6 1Others 2 3 3Own – Label 38 39 45Total 77 94 111
Table: Chilled soup manufacturers’ brand shares, 2003-’07
Competitor Price Analysis
Name of the soup Vegetable Chicken
New Covent Garden £2.19 - £ 1.59 £2.49 - £2.19
Tesco and Sainsbury £ 1.89 - £1.19 £2.49 - 2.29
Waitrose £2.19 – 1.99 £2.99 - £2.19
Table: Price ranges of Soup
Target audience
IMC RABOSTIC Planning Model
Pickton and Broderic (2004)
Information stream(informs planningprocess at all stages)
The Research andDecision-makingCycle
Analysis
Decision-making
Evaluation
The Planning Cycle
Research & AnalysisAudiencesBudgetObjectivesStrategyTacticsImplementationControl
Audience research
Prospect list evaluation
Database analysis
Concept testing
Post-campaign analysis.Campaign trackingPre-testing
Inputs
Demographic Consumption
Demographic All soup User Fresh soup User Tinned soup User
85 52 68
Men 83 52 67
Women 87 52 68
15-24 78 54 63
25-34 85 54 68
35-44 86 54 72
45-54 87 52 70
55-64 85 48 68
65+ 88 50 65
AB 86 57 65
C1 85 52 68
C2 85 50 71
D 83 47 67
E 83 49 65
Fig: Consumer – Penetration and Frequency of Consumption by Demographic
Gender
All User
Regional Consumption
Region All soup User Fresh soup User Tinned soup User
Greater London 75 50 50
SE/E Anglia 84 52 67
South West 87 49 70
Wales 88 52 73
East & West Midlands 86 50 69
North west 89 55 72Yorkshire & Humberside 86 50 71
North 87 55 73
Scotland 89 58 73
The Consumer – Penetration and Frequency of Consumption by Region
Marketing Objective
Communication Objective
UEL: Business school, SMM209 17
The Promotional Mix P
Scope of media preplanning activities
Identify Marketing problem
Situation analysis
1) Size and share of the total market.
2) Sales history, costs , and profits.
3) Distribution practices.methods of selling.
4) Use of advertisingidentification of prospects.
5) Uature of the product
Creative strategy plan
1) How product can meet consumer needs
2) How product will be positioned in advertisements
3) Copy themes
4) Specific objectives of each advertisements
5) Number and sizes of advertisements
Media planning
Marketing strategy plan
1) Marketing objectives
2) Product and spending strategy.
3) Distribution strategy.
4) Which elements of the marketing mix to use.
5) Identification of “best” market segments.
Sissors and Baron (2002)
Product Positioning
ʘ Healthy option
ʘ Convenient
ʘ Beat the busy life
Media Cost
Main monitored media advertising expenditure on soup, by type of media, 2003-07
Media 2003
(£)
2004
(£)
2005
(£)
2006
(£)
2007
(£)
Tv 3,096,853 5,394,523 4,621,033 2,502,756 3,256,214
Press 371,761 890,159 1,390.800 1,053,835 1,099,034
Outdoor 703,074 1,187,183 381,759 - 647,092
Radio 886,382 1,165,120 302,912 112,617 49,357
Direct mail - 11,228 - - -
Below-the-line
Offers given in March-April 2008: • New Covent Garden: 2 for £3.00 and even 3 for £4 • Tesco Healthy Living Soup– 4 for £2, save 24p• Heinz Cream of Chicken – 2 for £3.00, save £1.72• Sainsbury’s Winter Warmer Vegetable – save 33% was £1.49,
now 99p.• Marks & Spencer chilled soup – buy one get second half price.
Promotion
Sales promotions we suggest:1. Save 20% (from 2nd week Sept to 1st week Nov)2. Save 25% (from 3rd week Nov to Christmas)3. Save 20% (2nd week Mar to Easter)
Participation……your code at www.mimosa/soup/..3 Free great Holiday package for two*1. Goa (India): 5 Days 2. Solomon Island: 4 Days3. Canary Island: 4 Days *Terms and Conditions apply
Promotion
√ Consumers will be targeted with free samples (250gm) to try Mimosa.
•comprehensive push strategy on its Fresh premium soup range during period.
• We want to raise awareness during our key trading period √ Some 75,000 consumers were given with samples by Baxters'
soups in 2006 (Gemma, 2006)
Celebrity Endorsement
TV
Channel(X-MAS)
Sep 09 /2weeks(30sec/day)
2rd wk Oct - 4th wk Nov 09
Dec 09 Total cost
ITV1 14 times 42 times 28 times £ 539,823
Channel(EASTER)
3-4th week Jan 10 2nd wk Feb-4th wk Nov 10
1-2nd wk Apr 10 Total cost
ITV1 14 times 49 times 21 times £ 539,823
www.itvmedia.co.uk
ʘ Specially targeting the female
Sept Oct Nov Dec Jan Feb Mar April
1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
• • • • • • • • • • • • • • • • • • • • • • • •
• Running week
NewspaperName Type/Size Days Rate/Day Total
Guaranteed day & position(Full page) Colour
2 £50,000 (£53,676) £100,000
Back page (17cms x 2 cols) Colour
20 £6,000 (£7,080) £120,000
Compact (Full page) 2 £20,000 (£27,195) £40,000
Centre spread - Business News (10 x 7/20 x 2/20x3cm)
20 £5,000 (£6,090) £100,000
National (Full page) Colour 2 £35,000 (£36,104) £70,000
National (10cms x 7.3cms) Colour 20 £3,000 (£3,034) £60,000
National (5cms x 3.5cms) Colour 155 £700 (£758) £108,500
Total £598,500
Sept Oct Nov Dec Jan Feb Mar Apr
1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4• • • •• • • •♦♦♦♦
• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
• Daily Mail Bk/Pg• The Times Cen/sp
♦ Metro national (10x7.3)cm• Metro National(5x3.5)cm
Launch day & 3rd week December
Magazine
Name Add Type Weeks/months Rate Total
Glamour (weekly) Front right Side(¼ page)
4 £7,500 £30,000
Hello (Weekly) Front right Side(¼ page)
8 £6,435 £51,480
Sainsbury’s (Monthly) Full Page 2 £13,825 £27,650Total £109,130
Sept Oct Nov Dec Jan Feb Mar Apr1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
♦ ♦♦♦
• • • • • • • • • •
♦ Glamour• Hello
• Sainsbury’s
Underground
With 3 million passengers travelling through the network every day, Tube advertising is the most effective way of getting a message to our audience.
Under Ground
Day Part Time Station Pack Cost (2Weeks) Total Cost
Commuter pack Mon – Fri6am – 10 am5pm – 7pm
Interchange Pack (9 Stations)
£53,000 14Weeks £371,000
Entertain Pack Week Days*7am -12am
Interchange Pack (9 Stations)
£20,000 8Weeks£80,000
Sept Oct Nov Dec Jan Feb Mar Apr
1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
• • ♦ ♦ • • ♦ ♦ • • • • ♦ ♦ ♦ ♦ • • • • • •
Schedule for under ground
Tube car panels: £20/2wks, x 50 TCP / Tube x 80 Tubes = £80,000
• Commuter Pack
♦ Entertain pack
National Rail
√ National Rail Land Marks
Location Cost (8+4 weeks) Location Cost (8+4 weeks)
Aberdeen £6,500 Oxford £5,000
Bristol £13,500 Peterborough £5,000
Cardiff £11,000 Reading £14,000
Liverpool £13,500 Swansea £5,500
Newcastle £6,500 Swinden £6,000
Total £86,500
Sep 3rd wk – 2nd wk Oct 2009 December 2009 3rd wk Mar-3rd wk April 2010
Billboard
Sept Oct Nov Dec Jan Feb Mar Apr
1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
•♦
•♦
• • •♦
•♦
•♦
•♦
•♦
•♦ ♦♦♦♦
• • •♦
•♦
Schedule for Billboard
Networks No. of Ads Distribution Rate Total
National Network48 Sheet HD20
180 G. London 50Others 130
£350 (2week)
£441,000
Main City Network96Sheet HD400
20 G. London 10Others 10
£1500 (2week)
£196,000
Total 200 £637,000
• National Network ♦ Main city network
Bus
• Buses are the most seen medium in town. There is little other advertising in town centres, so buses catch the attention of almost 29 million consumers (TGI 2006).
• 90% of UK adults living within five minutes of a bus route.
• For advertisers looking to make a bold, un missable statement, buses offer a variety of highly creative large format opportunities.
Stay well with Stay well with MimosaMimosa
Mimosa
BusArea Type NO. of
Busweek Cost Total
London ( ♦) Mega side 15 8 £2480/4wk £74,400
London Gold (•) Super Side 40 8 £523/2wk £83,680
London & Selected City (•) Super Side 50 12 £413/2wk £123,900Manchester Metro link, Arriva (outside London) & Other Areas ( ♦)
Super Side 140 12 £160/4wk £67,200
Midland Metro & Sheffield Super Tram (•)
Super Side15 12 £744/4wk £33,480
Total £382,660
BUSE
STR
AM
Sept Oct Nov Dec Jan Feb Mar Apr
1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4♦♦♦♦ ♦♦♦♦
• • • • • • • •• • • • • • • • • • • •♦♦ ♦♦♦♦ ♦♦ ♦♦♦♦
• • • • • • • • • • • •
Online
√ Online advertising is now an important component of some of the most successful product launching and branding campaigns.
√ It now reaches 61% of the UK’s population – that’s 28.7 million people.
http://uk.media.yahoo.com/advertisingonline/index.html
YAHOO! Y!
Position Banner/Size No of days Rate/CPT Total cost
Expando Brand Panel Expanding (300x100)
14 £35,000 £457,500
Mail (sign in page) Large Rectangle(350x250mm)
168 £7.00 £117,600
Mail Banner (468x60mm)
168 £4.00 £67,200
Total £642,300
Sept Oct Nov Dec Jan Feb Mar Apr1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4 1 2 3 4
♦ ♦
• • • • • • • • • • • • • • • • • • • • • • • •
• • • • • • • • • • • • • • • • • • • • • • • •
♦ Expando Brand Panel• Mail Sign in page• Mail
Ad Type Ad Detail Duration Budget
Sponsored Link
Flat Rate PPC Whole Period 215 Days
£250,000
√ Google leads the search site pack and maintais its place at the top for a second year , with Yahoo close behind (Media Week, 2008)
. Search
Master SoupTesty and Quality product ---
Sponsored Links
“Stay Well”
About us Jobs Accessibility The legal stuff Security & privacy Site map Contact us
SEARCH best soup GO
healthy food, healthy life
Vegetable Soup
Chicken Soup
Tomato & Basil
New Range
Welcome About us Products FAQs Review
Master food
MimoMimosa sa
With
Cares your HealthMimoMimosa sa When we make our soups we use only 100 per cent high-quality meat and
include as many fresh ingredients as possible, for example, we use three different, carefully selected varieties of tomatoes--------
Consumer Relationship Management
Sender =
Consumer
Message =
Healthy optionMedia = Internet, Print media & T.V
Out door.
Receiver = Target Audience
Receiver Response :
Brand awarenessFamiliarity
Brand Association Perceived Quality
Relevance Satisfaction
Loyalty
BrandEquity
Encoding(Noise)
Decoding(Noise) Communication Loop
FEEDBACK(Noise)
‘‘Word of Mouth’Noise
Time Period + 1
Marketing Communication
Context
Source: modified from Pickton, D. and Broderick, A. (2005)
UEL: Business school, SMM209 40
PUBLICATIONS (PR)
Total Budget
References & Bibliography
• Harty C (2009), Ready-to-serve soups drive market, Retail World. Rozelle: Feb 2-Feb 13, 2009. Vol. 62, Iss. 2; pg. 24.
• Bainbridge J (2008), Consumers take comfort. Marketing. Oct 29, Haymarket Business Publications Ltd. London: pp. 30-32.
• Media Week (2008), Google way ahead in December search figures, Feb 12.• Mintel (2008), Snacking on the Go - UK - April 2008 • Mintel (2008), International Reports (Academic USA) Food: UK, May 2008.
• O’relly G (2006), Promotions & Incentives, News: Campaign, London: Nov/Dec, 2006. pg. 5, Haymarket Business Publications Ltd.
References & Bibliography