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Marketing in the 21st CenturyWeek 01
W. Rofianto
What is Marketing?
Marketing is the activity, set of institutions, and processesfor creating, communicating, delivering, and exchangingofferings that have value for customers, clients, partners,and society at large.
(American Marketing Association’s official definition of marketing released August 2007)
Marketing management is the art and science of choosing target markets and getting, keeping, and growing customers through creating, delivering, and communicating superior customer value
Marketing management
• Goods (products)• Services• Events• Experiences• Persons• Places• Properties• Organizations• Information• Ideas
What is Marketed?
Modern Exchange Economy
The Exchange Process
Needs, wants, and demands
Needs - states of felt deprivation including physicalneeds for food, social needs for belonging and individual needs for self-expression.
i.e. I am thirsty.
Wants - form that a human need takes as shaped by culture and individual personality.
i.e. I want a Coca-Cola.
Demands - human wants backed by buying power. i.e. I have money to buy a Coca-Cola.
Segmentation, Target markets, positioning
Offerings and Brands
Value and Satisfaction
Value is the sum of the tangible and intangible benefits and costs
Satisfaction reflects a person’s judgment of a product’s perceived performance in relationship to expectations
Communication
Distribution
Service
Marketing Channels
Marketing Environment
Task environment - includes the actors engaged in producing, distributing, and promoting the offering. These are the company, suppliers, distributors, dealers, and target customers.
The broad environment consists of six components: (1)demographic environment, (2)economic environment, (3)social-cultural environment, (4)natural environment, (5)technologicalenvironment, and (6)political- legal environment.
Production
Product
Selling
Marketing
Company Orientations
Holistic Marketing
Financial Accountability
Social Responsibility Marketing
Performance Marketing
The Marketing Mix The Four Ps
Processes
People
Programs
Performance
The New Four Ps
Capture marketing insights
Develop market strategies and plans
Shape market offerings (Value Proposition)
Communicate value
Deliver value
Connect with customers
Build strong brands
Create long-term growth
Marketing Management Tasks