marketing solutions targeting customers with disabilities – the mcdonalds approach
TRANSCRIPT
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Marketing Solutions
Targeting Customers with Disabilities – the McDonald’s
Approach
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Our History
• McDonald’s has used talent with disabilities in TV ads
• McDonald’s Canada has featured Paralympic athletes in advertising
• Special Olympic athletes featured in commercial spots
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Current State
• Ads more geared toward product
• New commercial featuring deaf customers to be unveiled this quarter
• US Paralympic athletes featured during every Olympic marketing campaign
• People with disabilities used in “Global Talent Search” promotion
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Sports Marketing - Paralympic Athletes
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In the Restaurants
• “Customizing Customer Service” training video for Crew and Managers
• Braille Menus
• Picture Menus
• Story on employees and customers with disabilities to appear in in-house Manager’s publication (Fall 2009)
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Outside of the Restaurants
• Strong and long-term sponsor of the Paralympics
• Supporter of BLN from conception to present day
• Presence at World Congress on Disabilities
• Ronald McDonald Houses