div class=ts-pagebutton class=gotoPage data-page=1Page 1button div class=ts-imageimg data-url=marketingmagazinekting-nov08-pauljroberts-brand-promise-delivered-across-everyhtmlpage=1 data-page=1 class=ts-thumb lazyload alt=Page 1: MarketingMagazinekting Nov08 PaulJRobertsbrand promise delivered across every possible customer touchpoint Touchpoint analysis helps them understand customer needs and the moments loading=lazy src=data:imagegifbase64iVBORw0KGgoAAAANSUhEUgAAAAIAAAACCAQAAADYv8WvAAAAD0lEQVR42mP8X8AwAgiABKBAv+vAXklAAAAAElFTkSuQmCC data-src=https:reader035vdocumentinreader035viewer20220712106020e8a89b34eb76db4c905dhtml5thumbnails1jpg width=140 height=200 divdiv