martin o'malley governor anthony g. brown lt. governor raymond a. skinner secretary clarence j....

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Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar January 15, 2014

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Page 1: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

• Martin O'Malley• GOVERNOR

• Anthony G. Brown• LT. GOVERNOR•

• Raymond A. Skinner• SECRETARY•

• Clarence J. Snuggs• DEPUTY SECRETARY

HOPE QUARTERLY MEETING

Webinar

January 15, 2014

Page 2: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Foreclosure Prevention Team

Reginald StanfieldDirector, Community Programs

[email protected]

410-514-7209

Karen AshbyAssistant Director, Community [email protected]

Virginia TepperDirector, Data & Technology Resources

[email protected]

410-514-7259

Page 3: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Foreclosure Prevention Team

Emilie DrasherProgram Manager(410) [email protected]

Josephine SelvakumarProgram Manager(410) [email protected]

Page 4: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

DHCD Updates

Foreclosure and Mediation Data

MHCF Grants

SUN/Foreclosure Relief Home Repurchase Program

NFMC Updates

Monthly and Quarterly Reporting

Outreach Activities

Ocwen Presentation

Mediation Portal Training

Today’s Agenda

Page 5: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

DHCD Updates

Page 6: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

FORECLOSURE & MEDIATION DATA

Jurisdiction Total OTDs% of Total

OTDsMediation Requests

% EligibleParticipation

RateTotal OTDs

% of Total OTDs

Mediation Requests

% EligibleParticipation

Rate

Allegany 164 1% 14 71% 12% 153 1% 14 89% 10%

Anne Arundel 1,850 8% 306 74% 22% 1,243 8% 274 85% 26%

Baltimore City 3,454 15% 492 78% 18% 2,239 14% 291 85% 15%

Baltimore County 2,834 12% 516 70% 26% 2,010 13% 304 75% 20%

Calvert 407 2% 75 73% 25% 276 2% 39 83% 17%

Caroline 201 1% 19 48% 20% 127 1% 13 86% 12%

Carroll 552 2% 94 73% 23% 347 2% 67 85% 23%

Cecil 454 2% 59 77% 17% 309 2% 47 81% 19%

Charles 851 4% 137 70% 23% 603 4% 85 73% 19%

Dorchester 183 1% 24 64% 20% 133 1% 23 69% 25%

Frederick 863 4% 124 71% 20% 563 4% 82 81% 18%

Garrett 93 0% 20 87% 25% 50 0% 5 86% 12%

Harford 982 4% 136 72% 19% 664 4% 102 71% 22%

Howard 628 3% 143 71% 32% 434 3% 95 76% 29%

Kent 82 0% 10 77% 16% 54 0% 9 85% 20%

Montgomery 1,918 8% 442 70% 28% 1,265 8% 331 78% 34%

Prince George's 5,482 24% 1,037 62% 34% 3,737 24% 763 72% 28%

Queen Anne's 251 1% 50 74% 22% 192 1% 33 82% 21%

Somerset 105 0% 22 66% 24% 77 0% 8 70% 15%

St. Mary's 316 1% 52 77% 18% 259 2% 34 21% 62%

Talbot 132 1% 21 80% 20% 96 1% 21 72% 30%

Washington 630 3% 87 69% 18% 425 3% 37 80% 11%

Wicomico 395 2% 64 71% 27% 268 2% 32 78% 15%

Worcester 363 2% 46 65% 35% 218 1% 34 83% 19%

TOTAL 23,190 100% 3,990 72% 24% 15,742 100% 2,743 77% 23%

FY14 YTD Summary By Jurisdiction

FY13 YTD Summary By Jurisdiction

Page 7: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

FORECLOSURE & MEDIATION DATA

Orders to Docket (OTD) and Mediation Requests

2013

Page 8: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

HOPE HOTLINE DATA

Jan 2013

Feb 2013

Mar 2013

Apr 2013

May 2013

June 2013

July 2013

Aug 2013

Sept 2013

Oct 2013

Nov 2013

Dec 2013

0

200

400

600

800

1000

1200

1400

930

11851232

973

868

984935

718759

9471018

985

Monthly Hotline Calls - 2013

Average: 961

Page 9: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

HOPE HOTLINE DATA

Allega

ny

Anne

Arund

el

Baltim

ore

City

Baltim

ore

Count

y

Calver

t

Caroli

ne

Carro

llCec

il

Charle

s

Dorch

este

r

Frede

rick

Garre

tt

Harfo

rd

Howar

dKen

t

Mon

tgom

ery

Prince

Geo

rge's

Queen

Ann

e's

Saint M

ary's

Somer

set

Talbot

Unkno

wn

Was

hingt

on

Wico

mico

Wor

ches

ter

0

50

100

150

200

250

3

54

116110

114

14 11

30

5

18

1

2922

4

71

216

5 103 4

196

12 7 6

Calls by County (Average)2013

Page 10: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

MHCF Grants

Page 11: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Streamlined Agreements are in the process of being

mailed to agencies

Supplemental In process – hopefully will be sent by

Mid-February

Maryland Housing Counseling Fund Grants

Page 12: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

SUN/Foreclosure Relief Home

Repurchase Program

Page 13: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Agreements to be sent by Mid-February Grant terms:

$250 per homeowner package Pre-repurchase counseling (one-on-one) to determine

eligibility Submit homeowner package to SUN SUN will determine whether homeowner is viable candidate

for repurchase (underwriting) Stable income, debt-to-income, payment history, etc.

If application is complete and homeowner passes underwriting, homeowner will be “Approved to Negotiate” “Approved to Negotiate” prompts payment from DHCD to

agencies DHCD will receive list of qualified packages monthly from

SUN

SUN/Foreclosure Relief Home Repurchase Program

Page 14: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

NFMC Updates

Page 15: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Neighbor Works NFMC Compliance

NFMC Program – Counselor’s Websitehttp://mdhope.dhcd.maryland.gov/Counseling/Pages/CounselorsPortal.aspx

NFMC: Making Home Affordable - Outreach and Intake NFMC: Events of Default and Remedies PolicyNFMC Action Plan TemplateNFMC Quality Control and Compliance WorksheetDHCD Reporting: Sample Client Satisfaction Survey

FormNational Industry Standards Code of EthicsMHA Checklist 10-2012MD DHCD NFMC Required DocumentationSample Authorization Form & Privacy Statement

Page 16: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

NFMC- Key Points to Remember

• Review NFMC requirements

• Signed Ethics to [email protected]

• Can enter clients to the portal for NFMC Round 7 as of August 2013

Page 17: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Monthly and QuarterlyReporting

Page 18: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Monthly and Quarterly Reporting

Monthly reports are due on the 5th

Submit monthly reports via the portal (link to the portal will be on the first e-newsletter of the month)

Please remember to submit the reports on time – we use this information for our reporting to the Governor’s Office each month

Quarterly Reports – next report due April 10th

Page 19: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Quarterly Reporting

These fields will auto-populate

Page 20: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Updating Contact Information

Page 21: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

DHCD Outreach

Page 22: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

DHCD Outreach

OAG Mortgage Company Complaint Submission Form

Page 23: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

DHCD Outreach

HOPE Housing Counseling

E-Newsletter• New DHCD grants and programs

• Important dates and reminders

• Links to reporting

• Registration for meetings

• Updates on national and statewide foreclosure prevention programs

• Housing counseling agency events and program highlights

• Upcoming DHCD-sponsored events

Page 24: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Dates to Remember

5th of the month: Monthly Reports 5th and 20th of the month: Wait Time Survey

Not receiving the e-newsletter?

Email [email protected]

Next Quarterly Meeting – March 27, 2014

Crownsville

Page 25: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Questions?

Page 26: Martin O'Malley GOVERNOR Anthony G. Brown LT. GOVERNOR Raymond A. Skinner SECRETARY Clarence J. Snuggs DEPUTY SECRETARY HOPE QUARTERLY MEETING Webinar

Ocwen Presentation