MARYANN SANDERS 34 Wolseley Street Rooty Hill NSW 2766 0409 625 286 maryann.s@hotmail.com.au

SALES AND ADMINISTRATION PROFESSIONAL

As a dedicated, honest and knowledgeable employee with experience in a variety of sales and administrative roles, I seek to bring my skills and abilities to add value to your company. I am a highly motivated employee, capable of working independently or in multidisciplinary team environments.

Excellent verbal and written communication skills; trusted to write on behalf of executives.

Seasoned sales professional who is capable of upselling products and achieving all sales goals.

Well-organised worker.

Strong time management skills; able to meet strict deadlines.

Able to prioritise responsibilities effectively and multitask.

Dedicated to providing clients with customer service that exceeds their expectations.

Computer savvy employee with Windows experience.

Experience coordinating events, including guest list management, venue booking, catering, entertainment and promotional gifts.

Able to explain complicated, difficult processes in an approachable manner for clients.

Ability to build and maintain relationships with returning customers.

Highly capable of identifying opportunities for sales and business growth.

Skilled at analysing sales data and producing reports for management.

PROFESSIONAL EXPERIENCE

FREEDOM ACCESS VEHICLES PTY LTD

A family business that provides modified vehicles with wheelchair hoists and customised larger buses to companies/groups that cater for people with disabilities.

Divisional Sales Manager for NSW and ACT, July 2014 – March 2015

Achieved regional sales targets on a regular basis.

Reported on all sales data to management and analysed fundamental trends.

Built and maintained relationship with key clientele.

Identified strategic opportunities for sales growth.

Represented company at regional trade shows, including overnight travel when necessary.

Provided customers with high-level customer service, earning many upsells and returning clients.

Drove and operated a company display bus in a safe, law-abiding manner.

Trained drivers and carers to correctly operate the equipment and to safely and respectfully care for their clients.

Ensured that each order was customised to fit the client’s needs.

Quoted prices for vehicles and transportation services.

Sales Consultant, March 2013 – July 2014

Learned the vehicle modifications required for the Disability sector, including ADR and RMS rules.

Reported directly to the National Sales Manager.

Performed all sales duties listed in the Divisional Sales Manager position above.

MARYANN SANDERS Phone: 0409 625 286 Page 2

PROFESSIONAL EXPERIENCE CONTINUED

BERNINA AUSTRALIA PROPRIETY LIMITED

A subsidiary of a Swiss company, Bernina imports sewing machines for a national network of authorised dealers.

Events and Sponsorship Coordinator, July 2005 – March 2013

Planned shows and nationwide events in collaboration with the Managing Director and other members of the management team; coordinated venues, guest lists, catering and gifts.

Assisted with planning for advertising campaigns.

Organised all travel, including flights, airport transfers, meals and lodging, for the Managing Director and other executives.

Drafted letters on behalf of the CEO.

Managed sponsorships and oversaw the distribution of promotional goods.

Compiled and proofread ads and brochures.

Distributed promotional materials to trade magazines and a National Dealer Network as required, including images, ads and logos.

Owned and updated a national dealer database and a master events schedule.

Designed and printed invitations, flyers, spreadsheets, order forms, posters and seasonal promotional flyers.

Monitored merchandise distribution, ensuring that shipments were delivered correctly.

Invoiced dealers and clients for purchases in a timely, accurate manner.

Handled all general duties as necessary, including filing and stationary purchasing.

KNOW-HOW SEWING ESSENTIALS

A family business that imports and sells Long Arm Nolting Quilting Machines and frames, embroidery software and sewing accessories.

Writer / Advertiser, March 2008 – March 2013

Authored a 4 x A4-page newsletter that was used to promote products to dealers.

Researched products online and wrote marketing articles.

Created business letters and proposals that suited the owner’s needs.

Assisted with the layout and design of a national newsletter.

JANOME SEWING MACHINES AUSTRALIA — NSW State Office Local office of a Japanese sewing machine company that distributes products worldwide. Imports and distributes machines to a large dealer network.

Educator / Administration, July 2002 – May 2005

Educated and trained customers and dealers in the local company Learning and Service Centre.

Greeted clients and assisted customers at the front desk, directing them, registering them for classes and often serving as their first point of contact with the company.

Performed various data entry, filing and office management tasks.

Represented the company at major craft trade shows, excelling in sales and customer service.

Operated the phone switchboard; handled trader and customer enquiries and complaints.

Designed and prepared products and supplies for trade shows and often set them up on-site.

Authored letters and newsletters on behalf of the company.

Organised and booked functions nationwide.

Handled petty cash and served as the office Purchasing Officer.

Used BIAS and Odyssey systems to track freight and goods; monitored all stock transfers.

Invoiced clients and processed credit adjustments.

Reconciled overdue accounts and followed-up for payments.

Processed and invoiced insurance claims through the Internet Insurance Manufacturers of Australia.

MARYANN SANDERS Phone: 0409 625 286 Page 3

PROFESSIONAL EXPERIENCE CONTINUED

MARY’S STITCHERY Small, locally owned sewing machine store.

Store Manager, Sewing Machine Consultant, Sales Person & Teacher, February 2000 – July 2002

Managed all day-to-day operations of the shop independently.

Built and maintained relationships with numerous returning customers.

Established a monthly sewing club; designed club projects, prepared and sold kits that introduced participants to additional products available for their sewing machines.

Upsold sales on a regular basis and met or exceeded all sales targets.

Taught individuals and classes of up to 15 people how to use and maintain their machines.

Represented the company at various trade shows.

Handled customer complaints and resolved them in a fair, equitable manner.

Balanced cash and handled various banking matters as necessary.

Oversaw the store inventory and ordered new stock when required.

Earlier positions include: Sewing Machine Consultant, Child Care Assistant, Administrator, Waitress and Sewing Machinist.

EDUCATION

Word and Excel Fundamentals North West Community College, 2010

Excel 1 New Horizons Computer Courses, 2005

Fashion Retail Advanced Certificate Course Blacktown College of TAFE, 1991

Welfare Introductory Course Blacktown College of TAFE, 1986

Caring for Disabled Children Training C.A.S.E. Program, 1985

Receptionist / Telephonist Diploma Careers international – Ladies Business College, 1984

Higher School Certificate Equivalent Queen Mary Girls Grammar School, Malta, 1976

Up to Year 10 Arthur Phillip High School, Parramatta NSW, 1974

MARYANN SANDERS Phone: 0409 625 286 Page 4

REFEREES

Juanita Hockey

Fleet Manager

Disability Services Australia

Mobile: 0407 466 489

Maureen McDonald

Fleet Manager

Illawarra Shoalhaven Local Health District

Phone: 02 4275 5186

Matt Daley

Fleet Manager

Newcastle and Mercy Services Community Transport

Mobile: 0405 320 557

Bill Parker

CEO

Coalfields Neighbourhood Centre

Mobile: 0401 901 401

Hans Martini

CEO

Know-How Sewing Essentials

Mobile: 0405 506 565