maryland state arts council professional development series · maryland’s artists and arts...
TRANSCRIPT
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Maryland State Arts Council
Professional Development Series
(410) 767-6555 | MSAC.ORG
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(410) 767-6555 | MSAC.ORG
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Using Google Meet
(410) 767-6555 | MSAC.ORG
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Audio & Video
(410) 767-6555 | MSAC.ORG
To mute/resume your audio, hit the mute button on the bottom left of center
*6 if calling in
To pause/resume video, hit the video button on the bottom right of center
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In the upper right corner of your meeting screen, you will find the tab for the chat box.
Chat messages will be displayed for all attendees.
Chat Box Feature
(410) 767-6555 | MSAC.ORG
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In the upper right corner of your meeting screen, you will find the tab for the chat box.
Any URLs will be shared in the Chat box.
(410) 767-6555 | MSAC.ORG
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Closed Caption
(410) 767-6555 | MSAC.ORG
You can turn captions on at the bottom right of the screen.
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Closed Caption
(410) 767-6555 | MSAC.ORG
The live captioning will differentiate which attendee is speaking.
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Leaving the Meeting
(410) 767-6555 | MSAC.ORG
To leave the meeting, you can press the phone icon at the bottom center of the screen.
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Reference Shot of Features
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Equity and Justice
The Maryland State Arts Council (MSAC) celebrates our state's diversity and promotes the role of the arts to connect people, bridge our differences, and inspire an appreciation of our shared humanity. Because the arts have the power to transform individuals and communities, MSAC is committed to advancing diversity, equity, and inclusion in all aspects of our organization and across all the communities of our state, and in supporting our partners in modeling the same commitment.
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Vision The Maryland State Arts Council plays an essential role ensuring every person has access to the transformative power of the arts.
Mission Maryland State Arts Council advances the arts in our state by providing leadership that champions creative expression, diverse programming, equitable access, lifelong learning, and the arts as a celebrated contributor to the quality of life for all the people of Maryland.
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Goal 1. Increase Participation: Broaden MSAC’s constituency, providing avenues designed to increase pathways to engagement Goal 2. Provide Intentional Support: Embrace thoughtful and targeted approaches to serving known and yet to be known MSAC constituents Goal 3. Build Capacity: Work strategically to further build organizational and governance capacity to ensure that MSAC is capable of vigorously delivering on its mission Goal 4. Leverage Connections: Further enhance current relationships and involve additional partners, collaborators, and constituents who will benefit from and advance the work of MSAC Goal 5. Bolster Maryland Arts: Showcase the high caliber, diverse and relevant work of Maryland’s artists and arts organizations; their contributions to community vitality and MSAC’s role as a catalyst
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Creative Meeting ActionsCelebrate being in the space with other creative people.Engage with everyone’s presence as a gift. Acknowledge that together we know a lot.Enter the conversation with curiosity and inquiry.Share your idea and trust that it will be heard.Use “I” statements.Focus your language on the task at hand.Hold one another accountable with care. Apply “Yes, and!” - "I hear your idea and I'm going to add to it!"Balance speaking and listening.
(410) 767-6555 | MSAC.ORG
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Welcome!
(410) 767-6555 | MSAC.ORG
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Gamynne Guillotte, Baltimore Museum of Art
(410) 767-6555 | MSAC.ORG
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Lisa Gallant, VisArts
(410) 767-6555 | MSAC.ORG
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Q Ragsdale and Chris Wertz, MD Film Festival, SNF Parkway Theatre
(410) 767-6555 | MSAC.ORG
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Digital Engagement
in times of COVID-19
LESSONS LEARNED
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Q. RAGSDALE
DIR. MARKETING &
INNOVATION
Hi!👋🏿👋We're the SNF Parkway Marketing Team!
CHRIS WERTZ
MARKETING &
MEMBERSHIP
ASSOCIATE
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Our Talk Today
Membership
Customer Service
User Experience
Marketing
WHAT WORKS
WHAT DOESN'T
WORK
CHALLENGES
Topics We'll Cover
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We are Baltimore's nonprofit movie theatre and film organization that hosts the Maryland Film Festival.
What is the SNF Parkway?Just in case you were wondering!
😜
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MAINTAINING VALUE OF
MEMBERSHIP
COMMUNICATING CLEARLY,
HONESTLY, & OFTEN
THANKING MEMBERS FOR THEIR
SUPPORT
MEMBERSHIP
WHAT WORKS
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CHALLENGES
Lack of CommunicationEven if you don’t think you have
much to communicate about or
are still working out details of
certain engagements, stay
in touch with your membership.
WHAT DOESN'T WORK
Competing for AttentionMembers have already bought in to your community
– make them feel valued, connected to you and a
part of that community, and there’s a better chance
of holding their attention.
AccessibilityMany online platforms and methods of virtual
engagement have a bit of a learning curve that may
be daunting to non-tech-savvy members.
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CUSTOMERSERVICE:
WHAT WORKS
CLEAR POINTS OF CONTACT AND
HONEST, QUICK
COMMUNICATION
PATIENCE AND APPROACHABILITY
WITH ONLINE ISSUES
EASILY AVAILABLE GUIDELINES
AND FAQS
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Lack of ClarityClear up as much confusion as
possible for anyone engaging
with your org virtually at the
onset, and be as thorough and
clear in your customer responses
as possible.
CHALLENGESWHAT DOESN'T WORK
Replicating In-Person Experiences OnlineInstead of directly replicating in-person
experiences, try to explain to customers how your
virtual engagements are unique and valuable in
their own right.
AccessibilityKnow your audience and prepare for any
accessibility questions in advance by making
guides, FAQs and have support contacts at the
ready for additional questions.
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DIGITAL WAYFINDING
PLANNING FOR YOUR
AUDIENCE’S EXPERIENCE
USEREXPERIENCE: WHAT WORKS
TEAM TRAINING
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NOT ADOPTINGA BEGINNER’S MINDSETThis is designing based on your assumptions
instead of from your audience's perspective.
Instructions that may seem obvious to you and
your team, but may not be as clear to
your audience.EVOLVING AUDIENCE BEHAVIOR AND MOTIVATION.Now that we are several months into the shutdown,
consumers' behaviors
and appetite for virtual offerings is fluctuating.
WHAT DOESN'T WORK
CHALLENGES
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CONSISTENT
BRANDING
LEVERAGING YOUR
MEMBERS AND
VOLUNTEERS
MARKETING:
WHAT WORKSORGANIZED
OUTSOURCING TO
EXPAND CAPACITY
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WHAT DOESN'T WORK
ONE CHANNEL MARKETINGIt is important to cover all marketing
channels to maximize your marketing
efforts. Even if you don’t have a large
budget, your organization should still
strive for balanced marketing across the
main channels: owned, earned, and paid.
CHALLENGES
STANDING OUT IN AN OVER SATURATED MARKETIt is important to know your unique value proposition and how
to position your brand in the midst of the crowd.
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[email protected] us up if you have questions:
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Discussion(410) 767-6555 | MSAC.ORG
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Reflectionhttps://tinyurl.com/ydy445f6
(410) 767-6555 | MSAC.ORG
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Please share any reflection on this meeting. We have time to hear a few in real time.
Please send any additional reflections to [email protected].
(410) 767-6555 | MSAC.ORG
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Upcoming:To explore and register for other Envision offerings, please
see a full list of events here: https://www.msac.org/events/virtual-events
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Thank You!
To learn about similar topics, news & to keep in touch, please join our mailing list at
https://tinyurl.com/MSACMailingList