mass mutualfei presentation_journeytoinnovation
TRANSCRIPT
Tapping into the Inner Innovator:
Inspiring Employees to Think Differently
Gopika Kannan, PhD
Jennifer Fabrizi
Robert Polkowski
Knowledge Management & Innovation Practices team
Massachusetts Mutual Life Insurance Company
Knowledge & Innovation Practices Team
Gopika Kannan, PhD
AVP, Knowledge & Innovation Practices
Jennifer Fabrizi
Senior Experience Design Architect
Robert Polkowski
Knowledge & Innovation Manager
2
Introduction to MassMutual’s Journey to Innovation
peopleSharing our experiences,
examples and outcomes of
work we’ve done with time for
Questions & Answers
© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved. 3
COLLABORATIVE
INNOVATION
EXPERIENTIAL LEARNING
CULTURE LEADERSHIP
demonstrate behaviors
hold town
halls
build sense of purpose
encourage
multidisciplinary problem-
solving
design thinking, collaboration &
education sessions
huddles
Innovation
Challenge
trust staff to manage
themselves and make
decisions
virtual
coaching
Elements Leading to Transformation
transparency
© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved. 6
A taste of Design Thinking: Lightning Round
• Gathering Insights
• Generating Ideas
• Creating Prototypes
• Testing it Out© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved. 8
Innovation Challenge
3 teams solving a business
challenge through
collaborative innovation
making the pitch to
make the sale
© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved.
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Innovation Challenge: Incenting the Right Behaviors
Innovation
© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved. 10
Siloed Work
John
Paulina
Maggie
Samson
Wyatt
Mario
Dawn
George
Valeria
RohithEmmanuel
Alina
George
Ismael
Jose
Douglass
Marlene
Dew ey
Solomon
Soren
Harvey
Quintin
Jillian
Maria
Dawn Ciro
Charlie
Gary
Tracy
Sharon
Fred
Rose
Garth
Alex
OliviaMarina
Sasha
Rey naldo
Rox anne
Charles
Collaborative Culture
John
Paulina
Maggie
Samson
Wyatt
Mario
Dawn
George
Valeria
Rohith
Emmanuel
Alina
George
Ismael
Jose
Douglass
Marlene
Dew ey
Solomon
Soren
Harvey
Quintin
Jillian
Maria
DawnCiro
Charlie
Gary
Tracy
Sharon
Fred
Rose
Garth
Alex
Olivia
Marina
Sasha
Rey naldo
Rox anne
Charles
Case Study:
Building Trust
through Leadership
Engagement
• Principles of Collective Intelligence involving 300 + associates
• Human-Centered Organizational Design
http://www.youtube.com/watch?v=Pc7EVXnF2aI
John Kotter, “Accelerate! The Evolution of the 21st Century Evolution”
Building Trust
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knowledge flows
personas & scenarios
human-centered “meta-model”
taxonomies / ontology
culture & work type analysis
social network analysis
capability analysis
user mental models & interaction needs
flows of shared knowledge
shared language structures & associations
contexts for work & cultural factorsnetworks of people & relationships
business capabilities & sub-processes
Meta model for Human-Centered approaches
© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved.
Portfolio Management
Project
Sponsor
Business
Analyst
Test
Engineers
Architect
Developers
UX
Analyst & Designer
Do they understand
what the biz wants?
Project
Manager
ProjectTeam
Tech
Designer /Lead
Developer
SeniorLeadership
Will it be on
time and on $$??
Is there real
business value?
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ReleaseManagement
Knowledge
Analyst
Auditing
Process
Analyst
Test
Manager
Finance
They want
what, when?
Readiness
Analyst
ResourceManagers
ProcessGovernance
Knowledge Ecosystem
© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved.
Innovation: systems-supported collaborative work
12 MassMutual
owned patents-
pending for an
intelligent system for
knowledge work
© 2014 Massachusetts Mutual Life Insurance Company. All rights reserved. 16
Thank you!!!
Gopika Kannan, PhD
AVP, Knowledge & Innovation Practices
Jennifer Fabrizi
Senior Experience Design Architect
Robert Polkowski
Knowledge & Innovation Manager
17