massachusetts association of realtors - leadership conference presented by: roger turcotte, cbr,...
TRANSCRIPT
Massachusetts Association of
Realtors - Leadership Conference
Presented By:
Roger Turcotte, CBR, DREI, GRI
Today’s Travels
• Traits of a leader• Developing teams• Positive leadership
It’s About Service Not Power
It’s About Responsibility not Credit
It’s About Listening Not Speaking
• Supports mission• Stays informed • Creates partnerships• Supports decisions• Identifies and mentors
future leaders• Develops strong teams
Traits of an Effective Leader
• Defines outcomes and delegate tasks• Lets team members decide• Respects all members• Strong meeting
management skills • Holds team members
accountable
And ……
DEVELOPING TEAMSDEVELOPING TEAMS
It’s About More Than Just the Lead Dog!
• Lead dog steers and sets the pace.
• Swing dogs when it’s time to change direction they swing the rest of the team behind them.
• Team dogs add power to the team.
• Wheel dogs nearest the sled; must have a relatively calm disposition so as not to be startled by the sled just behind it.
Partner With Staff
Things to Consider When Building a Team
•Avoid ‘Open Enrollment’
• Match Talent to the Task
• Members must feel valued and respected
•Consensus
•Leadership is more important than subject matter knowledge
Dynamics of Team Development
#1 - Forming
#2 - Storming#2 - Storming
Some Teams Never Some Teams Never Get Out of This PhaseGet Out of This Phase
#3 - Norming
#4 - Performing
Add 1 new member – go back to Forming
What Causes Dysfunction?
1. Absence of Trust
2. Fear of Conflict
3. Lack of Commitment
4. Avoidance of Accountability
5. Inattention to Results
COLLABORATORS
•Focus on the team goal
•Work with the team to develop best strategy
•Disagree when appropriate
•Support team’s decision
COMPETITORS
•Don’t accept the team goal
•See their solution as the only solution
•Focus on individual victories
•Don’t respect the opinion of others
Adjust Your Behavior To Your Environment
• Team member
• Team leader
• Local, state and national associations
Do You Avoid Dealing With Competitors?
Managing Competitors
• Address the behavior
• Explain the negative impact on the team
• Define the required behavior change
• Ask for a commitment
• Respond accordingly
Holding Others Accountable
• Commitment = responsibility
• Define expectations
• Deal with non-performers
• Independent contractor influence
• Understanding, respectful and assertive
It’s All About The Quality of Your
Meetings
Great Meetings
Great Meetings
Great Meetings
Common Problems
• Meetings start late – run long
• Individuals exhibit problem behaviors
• Individuals repeating problem behavior
First Meeting
1. Opening
2. Discuss protocols (use answer to question about bad meetings)
3. Role / process
4. Review mission / vision
5. Business
6. Assessment
