master class: automation policies msps can't live without

© 2016 N-able Technologies, Inc. All rights reserved. 1

Master Class SeriesAutomation ManagerPolicies Managed Service Providers can’t live without.

Shawn ZenzSr. Product Manager

Ali MahmoudSr. Product Marketing Manager


The advantage of

Automation


Automation Advantages

Save

TIMEREACT

instantly

MULTIPLEtasks

Workflow

CONSISTENCY


System clean-up tasks• Empty system temporary files• Clear browser caches• Defragment hard disk c:• Create ticket and add time

Automation vs. Manual2 min. vs. 43 min.*

*Estimate based on approximate execution time to complete each activity.


Manual process• Contact the user and schedule time to

meet (5 min)• Look up and contact user at appointed

time (2 min)• Small talk (7 min)• Remote control (2 min)• Browse PC to file locations (3 min)• Explain your process (5 min)• Empty system temporary files (2 min)• Clear browser caches (7 min)• Defrag hard disk c: (2 min)• Wait for execution of tasks (??? min)• Confirm tasks are completed (5 min)• Create ticket and add time (3 min)

ManualMinimum 43 min.*



Automated process• Look up user in N-central® and execute

automation (2 min)• Complete tasks (automatic)• Create ticket and add time (automatic)Automated

2 min.*



Self-healing• N-central detects failed capacity threshold• N-central executes automated response• N-central creates ticket and adds time

Self-Healing0 min. 0

min.


Automation ManagerMaking your automation easy


Automation Manager AdvantagesPO

WER

SHEL

L

DRAG

& D

ROP

600+

OBJ

ECTS

& 7

0+ P

OLI

CIES

TRAI

NIN

G &

WAT

ERM

ARKS

DIRE

CT U

PLO

ADPowerful controls

Interfaces with most Microsoft

components and software

Common Microsoft language

Easy to use and navigate

Quickly and easily build

policies without prior

scripting experience

No prior scripting

knowledge

Broad range of capabilities

Interaction with all facets of the

Microsoft platform

From basic to advanced

Video Library

Documentation & examples per

object

Hover-over tips & formatting

cues

Visible, plain English

warnings

One click addition to N-

central

Ready to use seconds after

saving

Recall & edit abilities


What’s new in

Automation Manager


Added with N-central 10.1

BRANDINGAutomation Manager Designer has been enhanced to match the overall new look and feel of N-central.

RE-DRAG AND DROPNow you can drop an object into a policy and later drag and drop it as elsewhere required.

TRAINING VIDEOSNew users of Automation Manager can now launch a window from within Automation Manager Designer to review Training Videos and Webinars.

NEW

NEW

NEW

WATERMARKINGExample text input for all Automation Manager objects will eliminate guess work when formatting an input parameter or what an object is expecting.

INLINE HELPA new help icon will provide useful tips for all objects. The pop-up can be moved around and left open.

DIRECT SUPPORT SCRIPTING TASKSResolve customer problems on demand by executing Automation Policies and Scripting tasks from under the newly re-named “Scripting” tab.

NEW

NEW

NEW


Policy Building Walkthrough


Advanced Software Uninstall Policy

Kudos to Roby on the On Boarding Team!


Training and Documentation

Are you a partner looking for in-depth training on automation policy building or implementation?

Try these resources on:

nrc.n-able.com blogs.n-able.com

• Subscription Training for Automation: Training > Technical > Subscription

• N-central Online Help: Support > Product Docs > Product Online Help widget > Choose N-central > Automation Manger


SIGN UP FOR A FREE TRIAL

N-ABLE.com30 DAY

The N-ABLE TECHNOLOGIES and N-CENTRAL marks are the exclusive property of N-able Technologies, Inc. and its affiliates, are registered with the U.S. Patent and Trademark Office and the Canadian Intellectual Property Office, and may be registered or pending registration in other countries. All other N-able trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States, Canada, or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.

http://signup.mspanywhere.com/signup/?id=QLxMkPQzNR

http://signup.mspanywhere.com/signup/?id=QLxMkPQzNR

master class: automation policies msps can't live without

Technology