master index 51 - apps.state.or.usar-510-dabg-01 basic procedures for creating and modifying an ar...

PART NO: AR-510-MI-01

Action Request System 5.1Master Index

Copyright © 1991-2002 Peregrine Remedy, Inc. All rights reserved.

Information contained in this document is proprietary to Peregrine Remedy, Inc., and may be used or disclosed only with written permission from Peregrine Remedy, Inc. This book, or any part thereof, may not be reproduced without the prior written permission of Peregrine Remedy, Inc. This document refers to numerous products by their trade names. In most, if not all, cases these designations are claimed as Trademarks or Registered Trademarks by their respective companies.

Remedy, the Remedy Corporation logo and design, Action Request System, and AR System are registered or other trademarks of Peregrine Remedy, Inc., Mountain View, CA, USA.

This document and the related software described in this manual are supplied under license or nondisclosure agreement and may be used or copied only in accordance with the terms of the agreement. The information in this document is subject to change without notice and does not represent a commitment on the part of Peregrine Remedy, Inc. Contact Remedy Customer Support to verify the date of the latest version of this document.

The names of companies and individuals used in the sample database and in examples in the manuals are fictitious and are intended to illustrate the use of the software. Any resemblance to actual companies or individuals, whether past or present, is purely coincidental.

If you need technical support for this product, or would like to request documentation for a product for which you are licensed, contact Remedy Customer Support by email at [email protected].

If you have comments or suggestions about this documentation, contact Information Development by email at [email protected].

This edition applies to version 5.1 of the licensed program.

U.S. GOVERNMENT RIGHTS. Use, duplication, or disclosure by the Government is subject to Peregrine Remedy, Inc.’s commercial software license(s). If you are the U.S. government, you agree that these written materials are “commercial computer software”-related documentation licensed pursuant to the terms of Peregrine Remedy, Inc.’s commercial computer software license(s) in accordance with 48 C.F.R. 12.212 of the Federal Acquisition Regulations and its successors and 48 C.F.R. 227.7202-1 of the DoD FAR Supplement and its successors. Unpublished rights are reserved under the copyright laws of the United States.

Remedy Corporation1585 Charleston Road, Mountain View, CA 94043Tel 650.903.5200Fax 650.903.9001www.remedy.com

mailto:[email protected]

mailto:[email protected]

Preface

This index is a single resource which refers to all of the subjects in the Action Request System® (AR System®) documentation set, and is intended for all levels of AR System users.

Related Remedy Documents

This master index includes subject entries from the following manuals:

Title and Part Number Description Abbreviation

AR System Concepts Guide

AR-510-CG-01

Overview of AR System architecture and features with in-depth examples; includes information about other AR System products as well as a comprehensive glossary for the entire AR System documentation set.

CG

Developing AR System Applications: Basic

AR-510-DABG-01

Basic procedures for creating and modifying an AR System application for tracking data and processes.

DAB

Developing AR System Applications: Advanced

AR-510-DAAG-01

Advanced procedures for extending and customizing AR System applications.

DAA

Configuring AR System

AR-510-CFG-01

Server administration topics on configuring servers and the mid tier, and maintaining AR System.

CF

Preface ! 3

Action Request System 5.1

Optimizing and Troubleshooting AR System

AR-510-OTG-01

Server administration topics and technical essays related to monitoring and maintaining AR System for the purpose of optimizing performance and troubleshooting problems.

OP

AR System Database Reference Guide

AR-510-DRG-01

Database administration topics and rules related to how AR System interacts with specific databases; includes an overview of the data dictionary tables.

DB

AR System Distributed Server Option Administrator’s Guide

AR-510-DSOG-01

Server administration and procedures for implementing a distributed AR System server environment with the Distributed Server Option.

DSO

AR System C API Reference Guide

AR-510-CAPI-01

Information about AR System data structures, API function calls, and OLE support.

API

Installing AR System

AR-510-IG-01

Procedures for installing and licensing AR System.

IG

AR System Email Engine Guide

AR-510-EEG-01

Procedures for installing, configuring, and using the AR System email engine.

EEG

AR System Error Messages Guide

AR-510-EMG-01

List and expanded descriptions of AR System error messages.

ER

Title and Part Number Description Abbreviation

4 " Preface

AD

Master Index

Symbols! (NOT operator) DAB 610!= (not equal operator) DAB 611$PROCESS$

business time DAB 579commands DAB 572using DAB 600

% (modulo operator) DAB 611&& (AND operator) DAB 610* (multiply operator) DAB 611+ (add operator) DAB 610/ (divide operator) DAB 611< (less than operator) DAB 611<= (less than or equal to operator) DAB 611= (equal operator) DAB 611- (subtract operator) DAB 611> (greater than operator) DAB 611>= (greater than or equal to operator) DAB 611|| (OR operator) DAB 610

Numerics15-minute interval refresh mode DAB 428

AAbout box in applications DAB 416accelerator keys DAB 543

access controlSee also access control level; access control

groups; access control levelsactive links DAB 49, DAB 66additive CG 100, DAB 35applications DAB 42, DAB 66defining DAB 39fields DAB 44, DAB 66, DAB 481forms DAB 42, DAB 66functions API 118Group form DAB 59group list CF 35groups DAB 32guests CG 99guides DAB 42, DAB 66implicit groups DAB 52licensing CF 40, CG 113multi-tiered CG 104–CG 115objects, AR System DAB 66overview CG 98, DAB 39requests DAB 50, DAB 53reserved fields DAB 564row level DAB 565row level security DAB 52User form CF 34users DAB 35

PI—C API Reference; CF—Configuring; CG—Concepts Guide; DAB—Developing Apps: Basic; AA—Developing Apps: Advanced; DB—Database Reference Guide; DSO—DSO Admin Guide;

EEG—Email Engine Guide; ER—Error Messages Guide; IG—Installing AR System; OP—Optimizing and Troubleshooting


access control groups DAB 32Administrator CG 101Assignee CG 104Assignee Group CG 104, DAB 52, DAB 53,

DAB 565Assignee group DAB 52, DAB 53Customize CG 103explicit CG 101implicit CG 101–CG 111multiple groups CG 99overview CG 98Public CG 103requests at group level DAB 53requests at user level DAB 53Subadministrator CG 102Submitter CG 104Submitter group DAB 52, DAB 53

access control levelactive link CG 108active link guides CG 108field CG 107forms CG 107requests CG 109servers CG 106

accessibility CF 54, CF 55images DAB 406requirements for applications DAB 403tables DAB 406

accessible mode DAB 404accrue operator

Advanced Search Bar method DAA 98full text search DAA 90QBE method DAA 97using DAA 97

accrue searches CF 91, DAA 95, DAA 97accruing results with FTS DAA 92Action configuration EEG 49Action Request System External Authentication

(AREA)application program interface (API) calls

API 468data structure API 465plug-in, running API 453response data structure API 467

Action Request System Filter (ARF)API data structures API 492API functions API 492usage with run processes API 447

actionsSee also workflow actionsElse DAB 454, DAB 473If DAB 454, DAB 473Modify EEG 69

example EEG 133Query EEG 69

examples EEG 128Submit EEG 69user-defined EEG 70workflow CG 79

active link actionsCall Guide DAB 477, DAB 479, DAA 17Change Field DAB 477, DAB 479Close Dialog DAB 482Close Window DAB 130, DAB 477, DAB 482Commit Changes DAB 130, DAB 477,

DAB 484DDE DAB 477, DAB 486, DAA 71Direct SQL DAB 477, DAB 486, DAB 488,

DAA 19, DAA 20Exit Guide DAB 477, DAB 488, DAA 19Go To Guide Label DAB 477, DAB 488,

DAA 20Goto DAB 478, DAB 488Message DAB 477, DAB 478, DAB 491OLE Automation DAB 478, DAB 499,

DAA 42Open Dialog DAB 499Open Window DAB 130, DAB 478,

DAB 499, DAA 143, DAA 169Push Fields DAB 478, DAB 512Run Macro DAB 478, DAB 516Run Process DAB 478, DAB 518Set Fields DAB 479, DAB 521

6 " API—C API Reference; CF—Configuring; CG—Concepts Guide; DAB—Developing Apps: Basic;

DAA—Developing Apps: Advanced; DB—Database Reference Guide;

Master Index

active link actions (continued)using

changing order DAB 476creating DAB 473deleting DAB 475modifying DAB 475types DAB 477

Wait DAB 479, DAB 528, DAA 21active link conditions

actions and CG 95after modify DAB 459after submit DAB 459button/menu item DAB 462copy to new DAB 460defined CG 74display DAB 459, DAB 533gain focus DAB 461interval DAB 462lose focus DAB 461menu/row choice DAB 461modify DAB 459processing order CG 91return DAB 461search DAB 460set default DAB 459submit DAB 459time based CG 94un-display DAB 459window close DAB 460window loaded DAB 460window open DAB 460, DAB 533

active link control fields CG 57, CG 89active link functions API 115, API 498active link guides

access to CG 108defined CG 23

active link menu itemspermissions DAB 547properties DAB 542

active linksSee also active link actions; active link actions,

using; active link conditions; active link menu items

access control DAB 49, DAB 66access to CG 108

active links (continued)actions CG 79active link conditions CG 92buttons DAB 273, DAB 547conditions DAB 457converting from macros DAB 605database tables DB 26DDE DAA 64, DAA 76debugging OP 78defined CG 23designing OP 39disabling DAB 458enabling DAB 458execution CG 74execution conditions DAB 532execution order CG 92, DAB 458, DAA 290guides interacting with DAA 32list of actions and active link conditions

CG 95log information OP 63logging CF 52, OP 62manipulation functions API 114menu items DAB 273, DAB 547naming DAB 457object properties API 75OLE Automation DAA 45–DAA 59overview DAB 448permissions DAB 49, DAB 67, DAB 454processing DAB 532processing of active link conditions CG 91qualifications CG 93, DAB 462run process directory and shell CF 86selecting, for a guide DAA 25structures for API 75table DB 22toolbar button DAB 540trace modes DAB 539triggering CG 57, CG 74

ActiveX controlsin web views DAB 345linking to (OLE) DAA 60

add operator (+) DAB 610

! 7DSO—DSO Admin Guide; EEG—Email Engine Guide; ER—Error Messages Guide;

IG—Installing AR System; OP—Optimizing and Troubleshooting


addingactions DAB 475attachment alternative EEG 105attachments

previously saved EEG 85, EEG 98to a template EEG 83to email EEG 95

distributed fields to a form DSO 61fields to join forms DAB 289fields to web view DAB 345form action fields DAB 348form views and DAB 283groups DAB 61images to web views DAB 357items (menus) DAB 228menu items DAB 432, DAB 542menus DAB 432, DAB 542method (OLE) DAA 44MIME types CF 133new fields to all views DAB 115scripts in web views DAB 371separators DAB 542servers CF 130source control and DAB 90, DAA 224templates EEG 81

to email EEG 100user login accounts DAB 78

additive access control DAB 35adjusting view size DAA 136admin queue CF 25, OP 59administering servers DAB 80administrative clients CG 28administrator default for fields DAB 227Administrator group CG 101, DAB 34administrator operations, disabling CF 71Administrator Preference form CF 48Administrator tool CG 28administrator-only mode CF 71advanced

data fields DAB 46open window action DAB 510

advanced configuration EEG 42, EEG 49advanced distributed fields DSO 16advanced options, displaying in AR System Email

Messages form EEG 99

Advanced Search bar CG 24, DAA 98, EEG 70advanced server information CF 84Advanced Server Properties check box CF 117advanced, searches OP 88, OP 90advisory mode DAA 217

source control CF 97After Modify active link condition CG 91,

DAB 459After Submit active link condition CG 91,

DAB 459aggregates. See table fields statisticsalert architecture DAA 358Alert client tool

See also AR System AlertAlert Events form CG 28, DAA 359, DAA 421alert functions API 118alert list

permissions DAB 46web-based DAA 361

alert list fieldsauto refresh DAB 255body DAB 256creating DAB 241drill down on web DAB 256footer DAB 257header DAB 255labels DAB 254overview DAB 187results color DAB 250sort order DAB 248workflow and DAB 191

alert notification mechanism DAB 496alerts

alert client registration CF 112configuring server CF 121disabling CF 71escalation DAA 360log file CF 75, OP 49queue CF 26server architecture and CF 17time-out CF 62verifying users who receive CF 72viewing DAA 359

alias for server name CF 61



Master Index

aliasesgroup DAB 60request DAB 326web DAB 324

aligningfields DAB 204, DAB 293, DAB 298,

DAB 304grid and DAB 294trim DAB 279

allocated memory, freeing API 108allowing

guest users CF 68unqualified searches CF 69

Analyze Forms dialog box OP 16Analyzer. See AR System Analyzeranalyzing forms OP 16AND operator (&&) DAB 610anywhere QBE match DAB 215Apache web server, post installation tasks IG 109API CF 17

See also application programming interfacearchitecture and CF 17log file CF 74, OP 51version CF 68

API calls, new API 568API programming, when to use API 23appearance

of applications DAB 414of forms CG 61

appendingSee also adding DAB 228export files DAA 183to existing log file CF 75

APPLICATION keyword DAB 614Application Manager CF 15, CF 138application object, ICOMAppObj API 418application permissions

individual applications DAB 66multiple applications DAB 67subadministrator DAB 69

application programming interface (API) CG 122See also APIAR System server CG 122database connectivity (ARDBC) CG 123external authentication (AREA) CG 123filter CG 124Java CG 124

application service password CF 103, EEG 17, EEG 125

applicationsSee also application permissions; web applica-

tionsAbout box DAB 416access control DAB 42, DAB 66accessibility DAB 403appearance DAB 414AR System CG 118change history DAB 421creating DAB 413creating from forms CG 48customizing title bar DAB 416debugging OP 75deleting DAB 414designing CG 130help desk CG 25help text DAB 421icons DAB 416including forms in DAB 417localizing CG 49, DAA 112naming DAB 415performance OP 23, OP 39permissions DAB 421primary form CF 141, DAB 418run with form window maximized DAB 416saving to disk DAB 423shortcuts to DAB 423show only forms in DAB 416support files DAB 419tips for designing DAB 25users with disabilities and DAB 403workspaces DAB 98

applying license keys, mid tier IG 175Approval Server CG 118, CG 144AR Export file DB 55–DB 57AR Export format DAA 173




ar file CF 156AR Fonts DAB 108AR Path DAB 104AR System

API errors EEG 121applications CG 118, CG 128, CG 130architecture CG 26comparisons CG 21components CG 21components, choosing configurations IG 14consultants CG 149customer support CG 148database server CG 26, CG 31error messages ER 18heterogeneous environment CG 32installing from the web IG 66integrating with other products CG 122licensing IG 160licensing worksheet IG 167reporting CG 37server naming IG 160site name IG 165training CG 148transferring server licenses IG 168user groups CG 147

AR System Administratoradding log in servers IG 155configuring threads and OP 25definition changes OP 22preparing to install IG 150

AR System Administrator Analyzer Tool OP 16AR System Administrator Preference form

DAA 420AR System Alert CF 17, DAB 496, DAA 363

installing IG 153overview DAA 359preparing to install IG 151troubleshooting OP 22using the Windows installer IG 153

AR System Analyzer OP 16AR System and Windows NT, stand-alone server

CF 113

AR System clientsadministrative CG 28AR System Alert, preparing to install IG 151AR System Windows User Tool, preparing to

install IG 150architecture CG 26client installation IG 141command line interface CG 123end-user CG 28operating environments CG 27third-party components and IG 148tools CG 27uninstalling IG 156web browser CG 28wireless CG 28

AR System database user and password, changing DB 13

AR System diagnostic messageshelp ER 13message catalogs ER 11message reporting ER 10UNIX server errors ER 10

AR System EmailAssociation form EEG 40Attachment Join form EEG 39Attachments form EEG 39, EEG 84, EEG 97Error Logs form EEG 38Instruction Parameters form EEG 40Instructions form EEG 39Mailbox Configuration form EEG 37,

EEG 41Messages form EEG 38, EEG 93, EEG 101,

EEG 104Security form EEG 38, EEG 55Templates form EEG 37, EEG 81User Instruction Templates form EEG 37,

EEG 89AR System Email Engine. See email engineAR System email notifications EEG 107AR System Error Messages form ER 13



Master Index

AR System Importcommand line interface DAA 409data mapping DAA 190fallback mappings DAA 190import log file DAA 196, DAA 212importing data and DAA 206–DAA 211preferences, defining DAA 194–DAA 205

AR System Licenseaccessing IG 164applying license keys IG 168AR System Server ID IG 166

AR System Log Display tool OP 69AR System Message Catalog

form DAA 421localizing DAA 124

AR System Message Catalog form ER 14AR System mid tier CG 26, CG 29

installation requirements IG 15preparing to install IG 95

AR System Migrator DAB 24AR System ODBC driver DAA 365AR System plug-ins API 445AR System Portmapper CF 30, CF 81AR System server

application programming interface (API) CG 122

architecture CG 26database connectivity application program-

ming interface (ARDBC API) CG 123defined CG 30external authentication application program-

ming interface (AREA API) CG 123filter application programming interface (filter

API) CG 124installing from the web IG 66Java application programming interface (Java

API) CG 124local server configuration DSO 44operating systems CG 30optional functionality IG 27preparing to install IG 37remote server configuration DSO 51

AR System server (continued)starting manually

UNIX IG 78Windows IG 88

stopping manuallyUNIX IG 79Windows IG 89

AR System Server ID CF 65AR System server name EEG 17AR System User

Central File form DAA 420Preference form DAA 420preparing to install IG 150

AR System Windows User Toolclient-side logging OP 66licensing user, full text search DAA 106macros, third-party applications DAA 65reports DAA 86search results, order DAA 93workflow logging OP 62

ar.cfg and ar.conf files API 447, CF 157email options in EEG 57

ar.ini file CF 47DDE time-out settings DAA 74

AR_SYSTEM_LICENSE_DIR variable IG 190ARActiveLinkActionList structure, API 81ARActiveLinkActionStruct structure, elements

API 82aradmin

commands and options DAA 403examples DAA 407

aralert log file CF 75ARArithOpStruct structure, elements API 55ARAssignFieldStruct structure, elements API 86ARAssignFilterApiStruct structure, elements

API 91ARAssignSQLStruct structure, elements API 91ARAssignStruct structure, elements API 85ARAutomationStruct structure, elements API 94,

API 96arcache utility

and trace modes OP 73enabling CF 86logging user and group changes DAA 241syntax CF 192




ARCharMenuItemStruct structure, elements API 100

ARCharMenuList structure, described API 100ARCharMenuStruct structure, described API 98ARCharMenuStruct structure, elements API 99architecture

alert DAA 358AR System server CF 17mid tier CF 14of AR System CF 12, CG 26of multithreaded server CF 23plug-ins API 22

archivingdata OP 28with DSO, example DSO 13

ARCOMMethodParamStruct structure, elements API 96

ARCOMMethodStruct structure, described API 95

ARCompoundSchema structuredescribed API 57elements API 58

ARCOMValueStruct structure, elements API 96, API 97

ARCONFIGDIR variable IG 189ARContainerInfoList structure, described

API 101ARControlStruct elements, described API 41ARCoordList

data type, and field size and location API 63fields, and screen size API 63

ARCreateActiveLink function, description API 120AlertEvent function, description API 125CharMenu function, description API 127Container function, description API 129diary values and API 51Entry function, description API 132Escalation function, description API 134Field function, description API 137Filter function, description API 153License function, description API 156Schema function, description API 157SupportFile function, description API 160VUI function, description API 162

ardb.cfg and ardb.conf files CF 185, OP 32ARDBC

CommitTransaction function, description API 473

configuration form CF 147CreateEntry function, description API 474DeleteEntry function, description API 476GetEntry function, description API 477GetEntryBLOB function, description

API 479GetEntryStatistics function, description

API 481GetListEntryWithFields function, description

API 484GetListSchemas function, description

API 486GetMultipleFields function, description

API 487RollbackTransaction function, description

API 488SetEntry function, description API 490

ARDBC APIdata structure API 472described API 472functions API 473

ARDBC plug-indescribed API 20running API 454

ARDDEStruct, elements API 90ARDecode

AlertMessage function, description API 169ARAssignStruct function, description

API 172ARQualifierStruct function, description

API 173Diary function, description API 174Diary, diary values and API 51StatusHistory function, description API 175

ARDeleteActiveLink function, description API 176CharMenu function, description API 177Container function, description API 178Entry function, description API 179Escalation function, description API 180Field function, description API 181



Master Index

ARDelete (continued)Filter function, description API 183License function, description API 184MultipleFields function, description API 185Schema function, description API 187SupportFile function, description API 189VUI function, description API 191

ARDeregisterForAlerts function, description API 192

ARDisplayInstanceList structuredescribed API 62

ARDisplayInstanceStruct structure, elements API 63

ardist programoverwriting basic fields example DSO 126

AREA CF 18See also external authentication (AREA)

CF 18configuring server CF 119FreeCallback function, description API 468LDAP configuration form CF 149NeedToSyncCallback function, description

API 469plug-in

described API 20RPC program number CF 82, CF 120VerifyLoginCallback function, description

API 470AREncode

ARAssignStruct function, description API 193

ARQualifierStruct function, description API 194

Diary function, description API 195StatusHistory function, description API 196

AREntryIdListList, and passing entry IDs API 74AREntryListFieldList structure, described API 70AREntryListFieldStruct elements API 71AREntryListFieldValueList structure, described

API 69AREntryListList structure, described API 68AREntryListStruct structure, elements API 68ARERR DAB 492arerror log file DAB 490, DAB 540, OP 46, OP 74arescl log file DAB 540

ARExecuteProcess function, description API 197ARExpandCharMenu function, description

API 199ARExport function, description API 200ARExtReferenceStruct structure, elements

API 105ARF

API, usage with run processes API 20ARF plug-in

API CF 18described API 20running API 456

ARFieldAssignList structure, described API 84ARFieldLimitStruct structure

described API 59elements API 60

ARFieldMappingStruct structuredescribed API 65elements API 66

ARFieldValueListList, and returning field values API 74

ARFieldValueOrArithStruct structureelements API 54

ARFieldValueStruct elements API 70arfilter log file CF 75ARFilterActionList structure API 38, API 79ARFilterApiCall function, description API 492arforkd log file CF 75, OP 47, OP 50arforkd utility CF 195arforms directory CF 140arft log file DAA 105arfts utility CF 202, DAA 104, OP 71ARFunctionAssignStruct structure, elements

API 88ARGet

ActiveLink function, description API 203ActiveLinkFromXML function, description

API 502AlertCount function, description API 207CharMenu function, description API 208Container function, description API 210ContainerFromXML function, description

API 506DSOMappingFromXML function, description

API 509




ARGet (continued)DSOPoolFromXML function, description

API 513Entry function, description API 216EntryBLOB function, description API 218EntryStatistics function, description API 220Escalation function, description API 222EscalationFromXML function, description

API 515Field function, description API 225FieldFromXML function, description

API 518Filter function, description API 229FilterFromXML function, description

API 521FullTextInfo function, description API 232ListActiveLink function, description API 234ListAlertUser function, description API 235ListCharMenu function, description API 237ListContainer function, description API 238ListEntry function, description API 240ListEntryWithFields function, description

API 243ListEscalation function, description API 246ListExtSchemaCandidates function, descrip-

tion API 248ListField function, description API 249ListFilter function, description API 251ListGroup function, description API 252ListLicense function, description API 254ListSchema function, description API 255ListSchemaWithAlias function, description

API 258ListServer function, description API 261ListSQL function, description API 262ListSupportFile function, description

API 264ListUser function, description API 266ListVUI function, description API 268ListXMLObjects function, description

API 524Localizedvalue function, description API 269MenuFromXML function, description

API 525

ARGet (continued)MultipleActiveLinks function, description

API 271MultipleEntries function, description

API 278MultipleExtFieldCandidates function, de-

scription API 280MultipleFields function, description API 282MultipleLocalizedValues function, description

API 286MultipleSchemas function, description

API 288Schema function, description API 292SchemaFromXML function, description

API 527ServerInfo function, description API 295ServerStatistics API 314SessionConfiguration function, description

API 313SupportFile function, description API 320TextForErrorMessage function, description

API 322VUI function, description API 323VUIFromXML function, description API 530

ARGetCurrencyRatio calls API 214ARGetMultipleCurrencyRatioSets call API 276ARImport function, description API 326arimportcmd

examples DAA 413, DAA 417importing with mapping DAA 410importing without mapping DAA 411options DAA 410, DAA 412UNIX and DAA 409

ARInitialization function, description API 328arithmetic operators DAB 610, OP 37arithmetic result values, assigning API 88ARJoinMappingStruct structure, elements API 66ARLoadARQualifierStruct function, description

API 330arlogdisplay utility OP 69armaced utility OP 79armaild (armailex) utility OP 73ARMergeEntry

diary values and API 51function, description API 331



Master Index

armonitor file for Windows NT DSO 34armonitor utility CF 195armonitor.cfg and armonitor.conf files CF 189ARNOTE DAB 492ARNotification (field order in notifications)

DAB 498ARParseXMLDocument function, description

API 531ARPermissionList structure, described API 47ARPlugin

CreateInstance function, description API 459DeleteInstance function, description API 460Identify function, description API 462Initialization function, description API 463Termination function, description API 464

arpluginlog file API 450, CF 75program API 449, CF 196running API 451

ARPropList structure, and field display properties API 62

ARPropList, and display properties API 63ARPropStruct structure

elements API 63storing object properties API 76

ARPushFieldsList structure, described API 92ARQualifierStruct structure


ARReferenceStruct structuredescribed API 102elements API 104

ARRegisterForAlerts function API 334arreload utility

and trace modes OP 73enabling CF 86syntax CF 197user group changes DAA 241

ARRelOpStruct structure, elements API 54ARRelOpStruct structure, qualifications API 54arrows, setting move size DAB 116ARRPC environment variable API 369arservdsd

process DSO 35utility OP 51

arserverd and arserver utilities CF 199, DAA 104arservftd utility CF 202, DAA 104, OP 71ARSet

ActiveLinkToXML function, description API 533

ContainerToXML function, description API 537

diary values and API 51DSOMappingToXML function, description

API 540DSOPoolToXML function, description

API 544EscalationToXML function, description

API 546FieldToXML function, description API 549FilterToXML function, description API 552MenuToXML function, description API 555SchemaToXML function, description

API 557VUIToXML function, description API 560XMLDocHeaderToXML function, description

API 563ARSetActiveLink function, description API 335ARSetCharMenu function, description API 340ARSetContainer function, description API 343ARSetEntry function, description API 347ARSetEscalation function, description API 349ARSetField function, description API 352ARSetFilter function, description API 356ARSetFullTextInfo function, description API 359ARSetLogging function, description API 361ARSetSchema function, description API 363ARSetServerInfo function, description API 366ARSetServerPort function, description API 368ARSetSessionConfiguration function, description

API 369ARSetSupportFile function, description API 371ARSetVUI function, description API 372ARSignal function, description API 375arsignal utility CF 112, CF 203ARSList email forum CG 147ARSortList structure, described API 71ARSortStruct structure elements API 72arsql log file CF 75ARStatHistoryValue structure, elements API 56




ARStatusList structure, described API 45ARStatusStruct structure


arstruct utility OP 79arstruct.h header file API 163ARStructItemList structure, described API 106ARStructItemStruct structure, elements API 106ARTCPPORT environment variable API 368ARTermination function, description API 376ARTEXT DAA 125arthread log file CF 75aruser log file CF 75ARValidateFormCache function, description

API 377ARValidateLicense function, description API 380ARValidateMultipleLicenses function, description

API 381ARVerifyUser function, description API 382ARWARN DAB 492ASCII format DAA 173, DAA 174Asset Management application CG 120, CG 145Assigned To core field CG 51, DAB 559, DAB 562Assignee Group group CG 104, CG 109

access DAB 52access control DAB 53access control to requests DAB 55reserved group DAB 35

Assignee groups CF 72, CG 104, CG 109access DAB 34access control groups DAB 53reserved group DAB 34

assigning TCP port numbers CF 78associated mailbox EEG 49, EEG 51Association form EEG 40association, email EEG 40Attachment Alternatives tab, AR System Email

Messages form EEG 104attachment fields

and attachment pools CG 56creating DAB 265database properties DAB 266deleting DAB 266, DAB 284size considerations DAB 267

Attachment Join form EEG 39

attachment poolscreating DAB 263creating attachment fields in DAB 265deleting attachment fields in DAB 266labels in web views DAB 269list DAB 209overview DAB 182, DAB 194permissions DAB 47properties DAB 264

attachment tables DB 33, DB 35attachments

addingalternative EEG 105previously saved EEG 85, EEG 98to email EEG 39, EEG 95, EEG 96to templates EEG 83

copying requests and DAB 196deleting EEG 86, EEG 99importing and exporting DAA 174, DAA 193maximum file size DAB 213modifying EEG 85, EEG 98

Attachments form EEG 39, EEG 84, EEG 97attribute names, for DSO fields DAA 398attributes properties DAB 226audit trail of transactions CG 80authenticating unregistered users CF 70authentication DAB 73Authentication field CF 69authentication services API 20

AREA plug-in API 446auto fit column DAB 207automating localization DAA 121, DAA 125automation

actions API 94building an automation client API 412handling errors API 413ICOMField interface API 432ICOMQueryResult interface API 434ICOMQueryResultSet interface API 434invoking member methods API 412Remedy User object interfaces API 418

automation object model API 418automation sample program API 413automation servers (OLE) DAA 43, DAA 60automation type library API 410



Master Index

Bbackground

color DAB 325color on web views DAB 344images in web views DAB 344mode (trim) DAB 280

backing up the environment IG 24backup log file CF 75, CF 129backwards compatibility and macros DAA 137,

DAA 172banner, hiding DAB 325basic configuration, of Email EEG 42basic distributed fields DSO 16basic format, templates EEG 77basic properties

of distributed mappings DSO 71workflow DAB 454

basic settingsguides DAA 23

Basic tab in workflow DAB 457batch updates DAB 99blank form view DAB 311blank password CF 39bold field labels DAB 223bottom (align) DAB 293bounding boxes API 63boxes DAB 278

See also trimas trim CG 61

bring to front (align) DAB 294broadcast distributed transfers

DSO 122–DSO 124BROWSER keyword DAB 614building qualifications DAB 464bulk updates DAB 99bundling forms CG 48business time DAB 579

debugging tips DAB 583syntax DAB 581

Button active link condition CG 89Button/Menu Item active link condition DAB 462buttons CG 57

See also toolbar buttonsactive links DAB 540, DAB 547Continue DAA 22

buttons (continued)creating DAB 272deleting DAB 549disabling DAB 275displaying as URLs DAB 208image properties DAB 274open window action and DAA 171show close DAB 501

CC API

calls, components API 23overview API 18package contents API 28

C data types API 36C programs, executing in workflow API 405cache CF 138

changes CF 101update policy CF 142

Call Guide actiondefining DAA 17starting CG 84types of workflow DAB 477using DAB 479

canceling login DAB 79case sensitivity DAB 90

full text search CF 89in databases

Microsoft SQL DB 17Sybase DB 19

catalog server CF 126catalogs, message ER 11categories, logging CF 127CD-ROM

exporting from a remote host IG 193exporting on UNIX IG 193mounting on the local host IG 194mounting on UNIX IG 192

cells, tableproperties in web views DAB 365splitting DAB 368

central file form CF 48centralized preferences CF 47, IG 28centralized report processing IG 30certificate database CF 150




chained distributed transfers DSO 114–DSO 121chains, ownership DSO 20Change Field action CG 86, DAB 186, DAB 196,

DAB 477, DAB 479change flag DAB 206change history

applications DAB 421building DAB 552displaying DAB 113fields DAB 221forms DAB 167guides DAA 27menus DAB 445packing lists DAA 261source control DAA 234updating DAB 553

Change History tab DSO 84Change Management application CG 120,

CG 145Change permissions

fields DAB 44groups DAB 60

changed parameters API 566changes

object DAA 240, DAA 243server cache CF 101server objects DAA 241user and group CF 101, DAA 240viewing DAA 242

changingdatabase user and password DB 13label color DAB 482object names DAB 91order of menu items DAB 546order of toolbar buttons DAB 546server information DAB 75user information DAB 77workflow action order DAB 476

character fields DAB 178default size limit DAB 214in databases

Informix DB 16Microsoft SQL DB 17

character menu functions API 116

character menus CG 67, DAB 228, DAB 428, DAB 431

defined API 98manipulation functions API 114

character searches DAA 96check box fields, defined CG 55checking uninstall on UNIX IG 129checklist for setting up distributed operations

DSO 27chunking data (table field) DAB 253classes, Remedy CG 148CleanupAlertEvents escalation DAA 360client file location IG 185

menus DAB 434client installation

AR System clients IG 141on Windows IG 153preinstallation considerations IG 142third-party components IG 148

clients, AR Systemadministrative CG 28architecture and CG 26command line interface CG 123end-user CG 28operating environments CG 27tools CG 27web browsers CG 28wireless CG 28

clients, configuring TCP port numbers CF 116client-side

debugging OP 78logging OP 65logging group CF 75

CLIENT-TYPE keyword DAB 614close all

edit menu bar DAB 543guides on exit DAA 19

Close Dialog action DAB 482Close Window action CG 85, DAB 130, DAB 477,

DAB 482clustered index used with Request ID CF 77COLAVG function DAB 594COLCOUNT function DAB 594COLMAX function DAB 594COLMIN function DAB 594



Master Index

color DAB 325background on web views DAB 344hyperlinks DAB 344, DAB 375label, changing DAB 482properties DAB 221results list DAB 250, DAB 331, DAB 332table fields DAB 250text in web views DAB 344view properties DAB 331

COLSUM function DAB 594column properties (table field) DAB 209,

DAB 247columns, width DAB 207combined log files OP 65command (DDE) DAA 74command line

field tips DAB 521run process DAB 520syntax guidelines DAB 521

command line interface (CLI) CG 123AR System Administrator DAA 402AR System Import DAA 409AR System Windows User Tool DAA 414aradmin DAA 402, DAA 403, DAA 407arimportcmd DAA 413runmacro DAA 415, DAA 417

commands$PROCESS$ DAB 572Run Process DAB 572

comma-separated value (.csv) format DAA 173comments in source control CF 97Commit Changes action CG 85, DAB 130,

DAB 477, DAB 484common tasks, performing API 398compatibility

backwards with macros DAA 137, DAA 172databases IG 24

components of AR System CG 21conditions

active links DAB 457, DAB 532escalations DAB 457filters DAB 457, DAB 534

config.properties file CF 15

configurationAction configuration EEG 49advanced EEG 42, EEG 49associated mailbox EEG 49, EEG 51basic

of Email EEG 42choosing IG 14creating a security key EEG 54creating and configuring mailboxes EEG 41default addressing EEG 52default workflow form EEG 50during installation EEG 51email access IG 20email notifications EEG 109email options in ar.cfg and ar.conf files

EEG 57enable Modify actions EEG 50extended IG 18incoming emails EEG 42, EEG 44Mailbox Configuration form EEG 37,

EEG 41minimal IG 17outgoing email EEG 51overview of EEG 36polling interval EEG 44, EEG 45, EEG 46,

EEG 47, EEG 48profile name EEG 44reply EEG 49, EEG 52security EEG 54

incoming email EEG 50key EEG 50outgoing email EEG 56

sent mail folder EEG 53server name EEG 46, EEG 48server password EEG 47, EEG 48server port EEG 47, EEG 48SSL EEG 46, EEG 48web IG 19

configuration filesar.cfg and ar.conf CF 156ar.cft and ar.conf CF 157ardb.cfg and ardb.conf CF 185armonitor.cfg and armonitor.conf CF 189plug-ins API 447

configuration password CF 129




configuration settings CF 125Configuration Tool CF 15, CG 28

accessing CF 124alert system and DAA 362applications and CF 143catalog server CF 126change password CF 137Content Manager CF 14Crystal Reports web server CF 127deployer settings CF 135deployment and CF 138, CF 144license server CF 126localizing mid tier DAA 134log files CF 127MIME type settings CF 133overview of CF 124preference server CF 126reporting DAA 142, DAA 145reporting working directory CF 127specifying configuration settings CF 125using with a load balancer CF 124web service settings CF 136working directory CF 126

configurations, sample IG 16configuring

AREA server CF 119clients CF 32, CF 48, CF 116Crystal Reports DAA 368databases CF 77DBMS memory OP 30DSO, with a hardware load balancer DSO 56firewalls CF 114full text search CF 90license server, mid tier IG 176local AR System server DSO 44mail server CF 118memory OP 24multiple servers CF 108multithreaded servers OP 24–OP 27remote AR System server DSO 51server for alerts CF 121server for plug-ins CF 118server information CF 65threads CF 82Windows clients and portmapper CF 116

confirmation preferences DAB 106connect refresh mode DAB 428connections, databases DB 16Consulting Services, Remedy CG 149container functions API 115, API 498containers

data structures API 100database tables DB 27manipulation functions API 114retrieving lists of API 100retrieving or modifying API 102table DB 23

Content Manager CF 14Content template EEG 100

examples EEG 127control fields CG 57control panels CG 42, DAB 129control parameter, and ARControlStruct API 41controls, ActiveX DAB 345conventions for qualifications DAB 465converting

dates DB 48macros to active links DAB 605

coordinate list API 63Copy To New active link condition CG 88,

DAB 460copy+delete transfers, defined DSO 22copying

distributed mappings DSO 70distributed pools DSO 89fields DAB 282forms DAB 126menus DAB 429objects DAB 90requests DAB 196

core fields CG 51Assigned To DAB 559, DAB 562Create Date DAB 559database properties DAB 212deleting DAB 284field with none DAB 311Last Modified By DAB 559Modified Date DAB 559overview DAB 558Request ID DAB 558, DAB 560



Master Index

core fields (continued)Short Description DAB 560, DAB 561special characteristics DAB 560Status DAB 559, DAB 561Status History DAB 560Submitter DAB 559, DAB 561

Create Date core field CG 51, DAB 559Create Filter form, and ARF plug-in API 457CREATE statement OP 31creating

applications DAB 413attachment fields DAB 265control panels DAB 129dialog boxes DAB 129display-only forms DAB 128distributed mappings DSO 69distributed pools DSO 87DSO actions in filters and escalations DSO 89fields DAB 224forms DAB 123groups DAB 61instruction templates EEG 89join forms DAB 154localized view DAA 119log files DSO 56mailboxes EEG 41, EEG 43menus DAB 427new field in view DAB 283new page field DAB 262new request (push fields) DAB 514objects DAB 89packing lists DAA 256report definition file DAA 153security keys EEG 54, EEG 55shortcuts DAB 423templates EEG 62, EEG 80user-defined instruction templates EEG 88views DAB 310

Crisis Response System CG 146criteria for join forms DAB 144, DAB 156,

DAB 162, DAB 165cross-reference blank password CF 35, CF 69,

CF 120, DAB 73cross-reference mechanism in notifications

DAB 497

Crystal Reports CG 37, CG 124date/time strings DAA 371DSN DAA 146forms and fields DAA 370join forms DAA 371login, AR System DAA 368report fields in DAA 369setting up DAA 368sorting in lists DAA 371using DAA 366web reporting DAA 146web server CF 127

Crystal Web, component server IG 94CURRCONVERT function DAB 594currency fields

creating DAB 234defined CG 55initial currency type DAB 210overview DAB 182

currency types CF 54, CF 105current

action DAB 475screen (active links) DAB 523transaction (filters and escalations) DAB 523

Current Form field DAB 567current licenses CF 42Current Server field DAB 567current usage of mid tier licenses IG 170CURRSETDATE function DAB 595CURRSETTYPE function DAB 595CURRSETVALUE function DAB 595custom

About box DAB 416error messages ER 17mappings DSO 80programming IG 28title bar icon (applications) DAB 416

Customer Relationship Management applicationsCustomer Support CG 121, CG 146Quality Management CG 121, CG 146

Customer Support application CG 121, CG 146Customer Support Services CG 148Customize group CG 103, DAB 34




customizingenvironment CF 46form layout DAB 34results list fields DAB 168system configuration IG 188

Ddata

archiving OP 28displaying from other requests CG 59exporting to file DAA 173fields DAB 178, DAB 224import file formats DAA 192importing records, methods of

DAA 197–DAA 198importing, DAA 206–DAA 211mapping for import DAA 190mapping with saved files DAA 211preparing to import DAA 191reloading CF 203type DAB 214

data chunking (table field) DAB 253data dictionary

AR System DB 20–DB 28data dictionary menu DAB 428, DAB 443data dictionary menus CG 69data fields CG 54

and value limits API 60data mapping, default path for DAA 196data patterns DSO 76data relationships API 35data structures

additions API 566ARActiveLinkActionList API 81ARActiveLinkActionStruct API 82ARArithOpAssignStruct API 88ARArithOpStruct API 55ARAssignFieldStruct API 86ARAssignFilterApiStruct API 91ARAssignSQLStruct API 91ARAttachLimitsStruct API 61ARAutomationStruct API 94ARCharLimitsStruct API 60ARCharMenuList API 100ARCharMenuStruct API 98

data structures (continued)ARColumnLimitsStruct API 61ARCOMMethodParmStruct API 96ARCOMMethodStruct API 95ARCompoundSchema API 57ARCOMValueStruct API 96, API 97ARContainerInfoList API 101ARControlStruct API 41ARDBC API API 472ARDDEStruct API 90ARDecimalLimitsStruct API 61ARDiaryLimitStruct API 60ARDisplayInstanceList API 62ARDisplayInstanceStruct API 62, API 63AREAResponseStruct API 465AREntryListFieldList API 70AREntryListFieldValueList API 69AREntryListList API 68ARExtReferenceStruct API 105ARFieldAssignList API 84ARFieldAssignStruct API 84ARFieldLimitStruct API 59ARFieldMappingStruct API 65ARFieldValueList API 72ARFieldValueOrArithStruct API 54ARFieldValueStruct API 72ARFilterActionList API 38ARFilterActionList, described API 79ARIntegerLimitsStruct API 60ARJoinMappingStruct API 66ARJoinSchema API 58ARPermissionList API 47ARPushFieldsList API 92ARQualifierStruct API 52ARRealLimitsStruct API 60ARReferenceStruct API 102ARSortList API 71ARStatusList API 43, API 45ARStatusStruct API 46ARStructItemList API 106ARStructItemStruct API 106ARTableLimitsStruct API 61changes API 566help functions API 118lists API 37



Master Index

data tier, AR System server and CG 26data types

C API 36DB2 DB 28Informix DB 29mapping DSO 15Microsoft SQL DB 29Oracle DB 30Sybase DB 31web services DAA 316

data+ownership transfers DSO 21, DSO 75database

administrator extensions OP 30–OP 33case-sensitivity DAB 90compatibility IG 24core fields, properties of DAB 212field properties DAB 211memory allocation OP 29names of fields DAB 212performance tuning OP 29search OP 82, OP 83security DAB 442, DAB 590servers CF 19, CG 26, CG 31setting up search OP 82synchronizing for search OP 82, OP 84user and password, changing DB 13values, checking DAB 466, DAB 469

database connectionsInformix databases DB 16

database connectivity application programming interface (ARDBC API) CG 123

DATABASE keyword DAB 614database management system. See DBMSdatabase settings

new IG 25databases

attachment tables DB 33configuration file CF 77date conversion DB 48DB2 DB 68–DB 93field length DB 39, DB 44fields DB 37, DB 38forms DB 37indexing DB 34Informix DB 93–DB 116

databases (continued)installing DB 12main data table DB 31Microsoft SQL DB 140–DB 168Microsoft SQL, preparing

version 7.0 IG 56Oracle DB 116–DB 139Oracle, remote client installation IG 43password CF 77Request ID and DB 51rollback segments DB 42searching DAA 90server information CF 76SQL views DB 36status history table DB 32structure DB 12Sybase DB 140–DB 168time conversion DB 48UNIX directory CF 77user name CF 77version CF 77view user interface (VUI) DB 24

data-only copiesdeleting DSO 95transfers. defined DSO 21

datatype values DAA 253date fields DAB 179date format DAB 104DATE function DAB 595DATE keyword DAB 615date/time fields DAB 179date/time format, converting DB 48date/time settings in AR System DAB 105DATEADD function DAB 596DATEDIFF function DAB 596DATENAME function DAB 596DATENUM function DAB 596DAY function DAB 597days of month (escalations) DAB 530DB2 database

(diary field limit) DAB 180ardb configuration file OP 32considerations DB 14data types DB 28date/time format DB 48




DB2 database (continued)field length DB 39field size limit DB 14Request ID and DB 51SQL commands DB 68–DB 93user name and password DB 14

DBMSindexes and OP 34memory allocation OP 29performance tuning OP 23

DDE CG 123action DAA 71active link execute action DAA 75active link poke action DAA 75active links DAA 64, DAA 76AR System Windows User Tool macros

DAA 65dde.ini configuration DAA 86–DAA 88DoExecMacro topic DAA 66examples DAA 67, 71–77, 82execute action DAA 75executing macros DAA 64fields, setting values DAA 76item name DAA 72keyword DAA 77macros, samples DAA 71Microsoft Excel integration DAA 77–DAA 82Microsoft Word integration

DAA 82–DAA 86poke action DAA 75reports DAA 86request operation result syntax DAA 76RunMacro function DAA 66server name for AR System Windows User

Tool DAA 65service name DAA 72time-out settings DAA 65, DAA 74topic name DAA 72win.ini configuration DAA 66

DDE action CG 86, DAB 477, DAB 486DDE result value, assigning API 90debug modes

trace mode CF 72, DSO 56using log files CF 72, DAB 539, DAA 28,

OP 46

debuggingapplications OP 75example OP 80forms OP 77full text search DAA 105options EEG 124print.c routines API 440tools for OP 79using driver API 439using log files API 438

decimal number fields DAB 181, DAB 231default

addressing EEG 52email mailbox EEG 94importing forms by EEG 57templates EEG 53workflow form EEG 50

default Home directory IG 142default installation directories IG 180

clients and components IG 180mid tier and components IG 180

DEFAULT keyword DAB 615default mappings

concept DSO 15creating DSO 72

Default Notify Mechanism field CF 36, DAB 565default web path CF 86defaults

field value DAB 227fields DAB 209fonts DAB 108label color DAB 222locale DAB 116permissions DAB 41, DAB 66platform DAB 116QBE match DAB 116URL color DAB 281

defining mappings DSO 69–DSO 84definition files

editing DAA 160reports and DAA 151, DAA 152saving DAA 160



Master Index

definitionsexporting DAA 179exporting and importing views DAA 187file types DAA 178importing DAA 184overview of object DAA 178source control, exporting DAA 225source control, importing DAA 227tables DB 20

Delete active link condition CG 90deleting

action DAB 476applications DAB 414attachment fields DAB 266, DAB 284buttons DAB 549comments from configuration files DSO 34confirmation for DAB 107data-only copies DSO 95definitions files DAA 163Demo user CF 37distributed delete operation DSO 95distributed fields DSO 61, DSO 96, DSO 110distributed mappings DSO 71fields DAB 283fields in join forms DAB 290filter condition DAB 462forms DAB 127groups DAB 62join form criteria DAB 165menu item (edit menu bar) DAB 543menu items DAB 432menus DAB 430, DAB 549method (OLE) DAA 44objects DAB 91objects from source control DAA 230page (field) DAB 262pending operations DSO 98port numbers DSO 53, DSO 54RPC program numbers DSO 53, DSO 54searches OP 91text in web views DAB 352users CF 37views of forms DAB 317

Demo user CF 36, DAB 61, DAB 72

deploymentarforms directory CF 140background deploy CF 144background deployment CF 142deployer settings CF 135example DAB 399external files, modifying DAB 419file structure CF 139manual deploy CF 143overview CF 138, DAB 340start.jsp CF 141support files, modifying DAB 419

depth effect of trim DAB 279description (predefined searches) DAB 329design mode DAB 357designing

applications DAB 25forms DAB 123

design-time controls (DTCs) DAB 345desktop preferences DAB 103details in Server Window, viewing DAB 93determining message content EEG 105diagnostic messages

AR System Error Messages form ER 13AR System Message Catalog form ER 14error message files ER 13message catalogs ER 11message reporting ER 10messages not in catalog ER 12syslog ER 10UNIX server errors ER 10Windows NT server errors ER 11

dialog boxesbuttons, creating DAB 484closing DAB 482display-only fields and CG 38display-only forms as DAB 129messages, displaying DAB 492modal DAB 499opening DAB 499sizing DAB 317writing data back to parent form DAB 484




diary fields CG 55, DAB 180, DAB 229in databases

Informix DB 16Microsoft SQL DB 17Sybase DB 19

dInstanceList parameter, and display properties API 62

direct access URLscharacter encoding DAB 395encoding DAB 393examples DAB 389, DAB 395parameters DAB 392, DAB 395reports and DAA 164web views and DAB 389

Direct SQLaction CG 84, DAB 477, DAB 486, DAB 488,

DAA 19, DAA 20assigning values DAB 585external Informix databases DB 17security DAB 442

directory servicesdefined DAA 377distinguished name attribute DAA 385mapping data DAA 378object attributes in DAA 385objects in DAA 378

directory, AR Path DAB 104dirty bit. See change flagdisabling

administrator operations CF 71alerts CF 71buttons DAB 275change flag DAB 206escalations CF 71fields DAB 207full text search CF 89menu items DAB 330workflow objects DAB 458

dispatcher thread CF 28Display active link condition CG 89, DAB 533display data types ER 37display name, for mailboxes EEG 52display preferences DAB 112

display propertiesfield DAB 202join form DAB 289

displayingactive link condition DAB 459any match error (push fields) DAB 514flat image on button DAB 275no match error (push fields) DAB 514type (view properties) DAB 334type of field DAB 209

displaying date, time, or numeric values, in notifications EEG 115

displaying objects by DAB 96display-only

entry mode DAB 215fields DAB 215forms CG 38, DAB 122

creating DAB 128overview DAB 122used as control panel DAB 129used as dialog boxes DAB 129

Distinguished Name CF 150defined DAA 385defining filters for DAA 389described DAA 388

distributed deletesexample DSO 27, DSO 110execution criteria DSO 27operation DSO 95

distributed fieldsadding DSO 61defined DSO 16deleting DSO 61overview DSO 16updating DSO 60

distributed knowledge base example DSO 13Distributed Mapping window

Change History tab DSO 85using DSO 67–DSO 85

distributed mappingsSee also distributed operations; distributed

pools; distributed returnsconcept DSO 15copying DSO 70, DSO 89creating DSO 69



Master Index

distributed mappings (continued)custom DSO 80default DSO 15, DSO 91defining DSO 69–DSO 84deleting DSO 71enabling DSO 72enforce pattern matching DSO 76history data DSO 16like field IDs DSO 78like field names DSO 79opening DSO 70overriding settings DSO 16, DSO 22require required fields DSO 76return DSO 82selection criteria DSO 91transferring DSO 78, DSO 80types DSO 60updating packing lists DSO 69

distributed operationschecklist DSO 27examples DSO 101overview DSO 19ownership DSO 20pending DSO 55, DSO 98pools DSO 17timeout setting DSO 55transfers DSO 20

Distributed Pool window DSO 86distributed pools

concept DSO 14, DSO 17creating DSO 85distributed operations and DSO 94, DSO 95DSO actions and DSO 94, DSO 95example DSO 14execution DSO 17updating distributed fields DSO 60

distributed returnsexample DSO 108execution criteria DSO 25mappings DSO 82using DSO 94

Distributed Serverlog file CF 74, OP 51user DSO 49

Distributed Server Option CG 33, CG 118See also DSO CG 33described DAA 394required forms DSO 14uses DSO 12

distributed serversassigning dedicated RPC program numbers

DSO 44configuring remote AR System servers

DSO 51configuring the local server DSO 44debugging DSO 56DSO archival function example DSO 13host name, configuring DSO 54licensing in Windows NT DSO 32overview DSO 12password security DSO 49settings DSO 43stopping and starting DSO 37, DSO 38upgrading previous versions DSO 53uses DSO 12

distributed transfersbroadcast environment DSO 122chained environment DSO 114–DSO 121example DSO 103–DSO 107mapping methods DSO 78overview DSO 20ownership DSO 20status DSO 65Transfer tab DSO 78types DSO 21

distributed updatesexample DSO 24, DSO 107frequency DSO 74generation DSO 24

divide operator (/) DAB 611DLLs, required API 26document style, web services DAA 266documentation

Approval Server CG 144Customer Support documents CG 146Flashboards CG 144help ER 13integration notes CG 146Remedy Crisis Response System CG 146




documentation (continued)Remedy Customer Support CG 146Remedy Migrator CG 144Remedy Service Management CG 145Remedy Wireless CG 144

documents in the AR System DAA 82DoExecMacro DDE topic DAA 66double-byte characters DAA 91dPropList parameter, and display properties

API 63driver program API 23, API 439, API 442,

API 443, API 444using from the command line API 442

drop-down lists CG 55DSN DAA 146DSO

See also Distributed Server Option CG 33adding fields for DAA 397fields, attribute names DAA 398local server password CF 104Local Server Password field DSO 51remote server password CF 104reserved fields DAB 567

Duplicate Entry ID Action field DAB 568duplicate request IDs

actions DSO 55, DSO 76avoiding loops during overwrites DSO 21,

DSO 120prevention DSO 18

dynamic data exchange (DDE) CG 123See also DDE

dynamic menus DAB 428, DAB 435dynamically linked library (DLL)

plug-ins API 447, API 448

Eeditable columns, tables DAB 209editing

report definition files DAA 160text DAB 180, DAB 213text in web views DAB 352

EIE CG 123Electronic Software Distribution IG 10

See also ESDElse actions CG 78, DAB 454

Else and If actions DAB 473email

access IG 30address, for mailboxes EEG 52armaild (armailex) utility OP 73ARSList forum CG 147attachments EEG 95configuration information

general EEG 18incoming EEG 18outgoing EEG 18overview EEG 36

email securityincoming email EEG 50outgoing email EEG 56

engine CG 123exporting templates DAA 137forms, list of

AR System Email Association EEG 40AR System Email Attachment Join

EEG 39AR System Email Attachments EEG 39,

EEG 84, EEG 97AR System Email Error Logs EEG 38AR System Email Instruction Parameters

EEG 40AR System Email Instructions EEG 39AR System Email Mailbox Configuration

EEG 37, EEG 41AR System Email Messages EEG 38,

EEG 93, EEG 101, EEG 104AR System Email Security EEG 38,

EEG 55AR System Email Templates EEG 81AR System Email User Instruction Tem-

plates EEG 37, EEG 89IMAP CG 123incoming EEG 44, EEG 49installation

ESD EEG 26, EEG 29UNIX EEG 28Windows EEG 23

line length CF 85links in web views DAB 374MAPI CG 123



Master Index

email (continued)mBox CG 123MIME CG 123notifications CF 67, DAB 496notifications, configuring EEG 109Notify action and CG 81outgoing EEG 94POP CG 123receiving EEG 12requests and CG 123security keys, creating EEG 54sending EEG 12

to the AR System EEG 106server type EEG 18SMTP CG 123Subject line DAB 497templates, exporting EEG 62

email access, configuration IG 20Email Address reserved field CF 36, DAB 564email engine

architectural overview EEG 13creating a new mailbox EEG 43creating security keys EEG 54defined EEG 12email association EEG 40email attachments EEG 39email instruction parameters EEG 40email messages EEG 38email security EEG 38, EEG 54

incoming EEG 50outgoing EEG 56

email templates EEG 37errors EEG 121installation

directory EEG 17prompt information EEG 17script, running on UNIX EEG 30UNIX EEG 28Windows EEG 26worksheet EEG 20

notification mailbox EEG 43preinstallation considerations EEG 16preparing for installation EEG 24starting EEG 32stopping EEG 32

email forms, list ofAR System Email Templates EEG 37

email serverport EEG 47user EEG 47, EEG 48

emaildaemon.properties filespecifying sent mail folder in EEG 53updating EEG 36, EEG 124

enablingfields DAB 207mappings DSO 72menu bar DAB 544workflow objects DAB 458workspace DAB 97

end-user clients CG 28Enforce Pattern Matching check box DSO 76enforced mode DAA 217

source control CF 97Enterprise Integration Engine (EIE) CG 123entries

See also requestsARFieldValueStruct API 72data structures API 67manipulation functions API 114modifying API 72retrieving API 72

as concatenated strings API 68as field/value pairs API 69multiple API 74

returned by GetList CF 67entry functions API 115entry lists, retrieving API 67entry mode DAB 215entryList parameter

and ARGetListEntry API 68and ARGetListEntryWithFields API 69

environmentAR System architecture CF 12AR_SYSTEM_LICENSE_DIR variable

IG 190ARCONFIGDIR variable IG 189backing up IG 24customizing CF 46plug-ins API 447setup API 26




environment (continued)source control DAA 216, DAA 219variables CF 32web reporting DAA 147

equal operator (=) DAB 611equal QBE match DAB 215error logs EEG 118Error Logs form EEG 38error message files ER 13error messages

AR System ER 18duplicate request IDs DSO 19localizing CF 86

errorsAR System API EEG 121checking API 403definition ER 8handling API 413, DAB 539internal email engine EEG 121log file OP 46message action DAB 492messages (active links and filters) DAB 491RPC and memory allocation DAB 268

Errors tab, AR System Email Messages form EEG 106

escalation actionsDirect SQL DAB 477, DAB 486, DAB 488,

DAA 19, DAA 20Log to File DAB 478, DAB 490Notify DAB 478, DAB 493Push Fields DAB 478, DAB 512Run Process DAB 478, DAB 518Set Fields DAB 479, DAB 521using


Wait DAB 479, DAB 528, DAA 21escalation functions API 116, API 498escalation, CleanupAlertEvents DAA 360

escalationsSee also escalation actions; escalation actions,

usingactions CG 79arescl log file DAB 540conditions DAB 457database tables DB 26defined CG 24designing OP 40disabling CF 71, DAB 458enabling DAB 458execution CG 74execution order DAB 458, DAA 290list of actions and active link conditions

CG 95log file CF 74, OP 53logging activity DAB 539, DAB 540manipulation functions API 114naming DAB 457object properties API 75overview DAB 449performance DAB 529performance impact of unqualified Run If

statements DAB 463process time-out CF 62qualifications CG 93, DAB 462structures for API 75table DB 22time DAB 529time as active link condition CG 94trace modes DAB 539triggered by time CG 74

ESD (Electronic Software Distribution) IG 10installation EEG 29

Event Details fields DAA 247events

recorded in Server Events form DAA 239server CF 99

EventViewer OP 74examples

advanced search OP 90aradmin DAA 407ardb.cfg and ardb.conf files OP 32arimportcmd DAA 413DDE requests, assigning values from DAA 77



Master Index

examples (continued)debugging OP 80email templates EEG 127filter qualifications DAB 470runmacro DAA 417shared workflow DAB 456web application DAB 399

execute action (DDE) DAA 75execution conditions

interval (escalations) DAB 529time (escalations) DAB 529

execution orderactive links and filters DAB 458, DAB 533,

DAA 290Goto action DAB 489

Exit Guide action CG 85, DAB 477, DAB 488, DAA 19

expandingcontrol spacing DAB 297distance between fields in form DAB 294menu items at startup DAB 113

expiration date, security key EEG 56explicit groups CG 101, DAB 33export file DB 55exporting

append definition file DAA 183attachments DAA 174, DAA 193data to file DAA 173definitions to source control DAA 225email templates DAA 137, EEG 62object definitions DAA 179objects API 106overwrite definition file DAA 183server-independent DAA 182view definitions DAA 187views DAA 137web pages DAB 386XML definitions API 498

expressions. See qualificationsextended configuration IG 18eXtensible Markup Language (XML) CG 124external

help files DAB 422Informix databases DB 17references, defining API 105

external authentication (AREA) CF 18, CF 119, DAB 73

API CG 123configuring server CF 119RPC program number CF 80, CF 82, CF 120time-out CF 63

external authentication application programming interface

See external authentication (AREA)external data

manipulations API 119sources API 446, API 454

external fileand web views DAB 377

EXTERNAL keyword DAA 170EXTERNAL operator DAB 190, DAB 612

Ffailures, transmission or instruction EEG 120fallback mappings DAA 190fast queue CF 27field access

Assignee access control DAB 52Assignee Group access control DAB 52change field DAB 481restricting contents DAB 227Submitter group access DAB 52workflow and DAB 481

field functions API 116field IDs DAB 212

112 CG 109used in transfer definitions DSO 78

field labelsblank DAB 107definition DAB 204duplicate non blank labels DAB 107localizing DAA 121, DAA 122styles DAB 222

field limits in databasesDB2 DB 14Informix DB 16Microsoft SQL DB 17Sybase DB 19

field mapping mode (open dialog action) DAB 501




field names, used in transfer definitions DSO 79field patterns DAB 226field permissions

alert list DAB 46attachment pool DAB 47individual fields DAB 66multiple fields DAB 67overview DAB 44page DAB 46results list DAB 46table DAB 46

field propertiesactive links DAB 273attributes DAB 226color DAB 221database DAB 211display DAB 202display (join forms) DAB 289font DAB 221image DAB 274pages DAB 261permissions DAB 216, DAA 27related workflow DAB 219shared fields DAB 262sort DAB 248table DAB 244views DAB 216

Field Properties dialog box, keeping open DAB 225

field retrieval, specifying API 70field types

alert list DAB 187, DAB 241attachment pools DAB 182, DAB 194,

DAB 263, DAB 264button DAB 198, DAB 272character DAB 178core DAB 558currency DAB 182, DAB 234data DAB 178, DAB 214, DAB 224date DAB 179date/time DAB 179decimal number DAB 181, DAB 231defining DAB 208determining which to use DAB 200diary DAB 180, DAB 229

field types (continued)display-only DAB 215global DAB 286integer DAB 181, DAB 229nonoperational DAB 285optional DAB 215, DAB 223overview DAB 178page DAB 192, DAB 257read/write DAB 206real number DAB 179, DAB 230required DAB 215, DAB 223reserved DAB 562results list DAB 187, DAB 241, DAA 166selection DAB 181, DAB 232system maintained DAB 223table DAB 187, DAB 241, DAA 166time DAB 179trim DAB 199, DAB 277, DAB 278view fields DAB 197, DAB 270

field values, assigning fromanother field DAB 524arithmetic operations DAB 602different request DAB 527direct SQL commands DAB 585function results DAB 593process results DAB 600

field with execution order DAB 489FIELDHELP keyword DAB 615fieldMap parameter, in ARFieldMappingStruct

API 65fields API 59

See also core fields; field access; field labels; field permissions; field properties; field types; field values; fields, parts of; fields, types of

See also individual databases by nameaccess to CG 107active link control CG 89adding to database DB 37adding to view DAB 283adding to web view DAB 345administrator default value DAB 227advanced data DAB 46aligning DAB 293, DAB 298, DAB 304ARFieldValueList API 72ARJoinMappingStruct API 66



Master Index

fields (continued)arranging DAB 291attaching to object attributes DAA 382change history DAB 221changing characteristics CG 86changing existing value DB 55changing length DB 39, DB 53changing values CG 81, CG 83characteristics in an active link DAB 479color of data CG 60common characteristics CG 50, CG 53compared to columns in database tables

CG 37copying DAB 282core, database properties of DAB 212creating DAB 224creating attachment fields DAB 265Crystal Reports DAA 370database name, identifying DAA 370database tables DB 25debugging OP 77defined CG 36deleting DAB 283, DAB 290deleting attachment fields DAB 266deleting from database DB 38designing OP 43displaying in a view DAB 218distributed DSO 16, DSO 61Event Details DAA 247filling in automatically with menus CG 65finding DAB 285fixed position DAB 311, DAB 337, DAB 346form action DAB 118, DAB 348, DAB 569form with none DAB 311grid alignment DAB 299Group form DAB 60help DAB 553help text in DAB 220hidden DAB 205, DAB 206hidden, active links DAB 481hiding DSO 64identifying CG 51in form view DAB 305including in notifications DAB 498including/excluding in form views DAB 333

fields (continued)indexing CG 51, DAA 102, DAA 107, OP 35input length DAB 213, DAB 214join form views DB 25join forms and DAB 145, DAB 216,

DAB 287, DAB 289layout CG 61localizing DAA 121, DAA 122location position DAB 204making visible DSO 64manipulation functions API 114maximum/minimum values DAB 230modifying DAB 281modifying in view and vendor forms

DAB 142moving DAB 291, DAB 296on form (table fields) DAB 245Oracle database and DB 44parts of

See also fields, types of CG 53borders CG 61ID number CG 53label CG 53name CG 53name (database) DAB 212palette DAB 224

performance tuning OP 43placing on form DAB 25preserving existing values DB 54qualifications DAB 465relative position DAB 337Request ID and DB 50reserved DAB 212reserved for Server Events DAA 238resizing DAB 296, DAB 304returned in results list pane DAB 168setting multiple properties DAB 302shared workflow DAB 456spacing between DAB 297specifying API 402stacked horizontally in joins DAB 160stacked vertically in joins DAB 160states DAB 561statistics CG 60tabbing order DAB 205




fields (continued)table DB 21table, walking DAB 603tables and DAB 245types of

active link control CG 57attachment CG 56button CG 57check box CG 55core CG 51currency CG 55data CG 54diary CG 55Flashboard CG 63global CG 63hypertext link CG 57menu item CG 57page CG 61page holder CG 61Request ID CG 109selection list CG 55table CG 59toolbar button CG 57trim CG 61view CG 62

values, setting with DDE request results DAA 76

visible, active links DAB 481web views DAB 118

Fields in View dialog box DAB 334fifteen-minute interval refresh mode DAB 428file configurations

ar CF 156ar.cfg and ar.conf CF 157ardb.cfg and ardb.conf CF 185armonitor.cfg and armonitor.conf CF 189

file locations, Windows NT IG 183file menus CG 67, DAB 428, DAB 433file sizes for attachment fields DAB 267file types

.def DAA 178

.xml DAA 178

filesarescl log DAB 540attaching to forms CG 56definition DAA 160exporting data to DAA 173external and web views DAB 377header API 28import log DAA 212import types DAA 192importing HTML DAB 382importing, data formats for DAA 192linking to, in web views DAB 374location (menus) DAB 434menu DAB 435name (log to file action) DAB 490report DAA 142UNIX startup IG 188

filter actionsDirect SQL DAB 477, DAB 486, DAB 488,

DAA 19, DAA 20Goto DAB 478, DAB 488Log to File DAB 478, DAB 490Message DAB 478, DAB 491Notify DAB 478, DAB 493Push Fields DAB 478, DAB 512Run Process DAB 478, DAB 518Set Fields DAB 479, DAB 521using


Wait DAB 479, DAB 528, DAA 21Filter API CG 124, DAB 590

result value, assigning API 91RPC time-out CF 62

filter conditionsdelete DAB 462get entry DAB 462merge DAB 462modify DAB 462submit DAB 462

filter functions API 116, API 498, API 499filter guides CG 23



Master Index

filter-generated email notifications EEG 58filters

See also filter actions; filter actions, usingactions CG 79active link conditions CG 92conditions DAB 457database tables DB 26debugging OP 78defined CG 23designing OP 40enabling DAB 458execution CG 74execution conditions DAB 534execution order CG 92, DAB 151, DAB 458,

DAA 290gatekeepers and CG 73, CG 75join forms and CG 93list of actions and active link conditions

CG 95log file CF 75, OP 54logging activity DAB 539manipulation functions API 114maximum CF 85naming DAB 457object properties API 75object_search_adminFilter#1 OP 83object_search_adminFilter#2 OP 83object_search_adminSetTime OP 83overview DAB 448phases DAB 534, DAB 537process time-out CF 62processing DAB 534qualifications CG 93, DAB 462, DAB 464server-centric CG 73structures for API 75subject line DAB 497table DB 22trace modes DAB 539triggered by events CG 74using in DSO actions DSO 89

finding a field DAB 285

firewalls CF 114See also RPC socketsassigning a port number to a distributed server

DSO 49distributed server configuration DSO 44using distributed servers behind DSO 47

firing conditionsSee active link conditions

fixed full text licenses CF 65fixed write licenses CF 64, CG 114Flashboard fields CG 63Flashboards CG 119, CG 144

queue CF 26server CF 81

Flashboards, reserved group DAB 35Flat Look On Forms preference DAB 104flat-file database DAB 90floating licenses CF 43, CF 63, CF 64Floating Licenses field in Group form DAB 61floating write licenses CG 114folder, sent mail EEG 53folders, creating new in web view DAB 358fomats for importing data files DAA 192fonts

changing style DAB 223preferences DAB 108properties DAB 221

Footer template EEG 53, EEG 72, EEG 148force default workflow form option EEG 50form action fields DAB 118, DAB 339, DAB 348,

DAB 569form permissions

access control DAB 42, DAB 66individual forms DAB 66multiple forms DAB 67subadministrator DAB 69

form typesdisplay-only DAB 122hidden DAB 42, DAB 69join forms DAB 154non-join forms DAB 143




form viewsappearance DAB 324converting DAB 320creating DAB 310defining searches DAB 328deleting DAB 317menu access DAB 329modifying DAB 315naming DAB 316properties DAB 322request aliases DAB 326results list color DAB 250, DAB 331,

DAB 332formats

AR Export DAA 173ASCII DAA 173, DAA 174comma-separated values DAA 173log files OP 48XML DAA 173, DAA 174

formats, templatebasic EEG 77HTML EEG 78label and values EEG 76variables EEG 77XML EEG 77

formattinghyperlinks DAB 375qualifications DAB 465text in web views DAB 352web pages DAB 342

formsSee also form permissions; form views; forms,

types of; special formsaccess to CG 107Administrator Preference form CF 48Alert Events DAA 359analyzing OP 16appearance of CG 61AR System Error Messages ER 13AR System Message Catalog ER 14blank form DAB 311bundling into applications CG 48control panel CG 42copying DAB 126core fields DAB 558

forms (continued)creating DAB 123customizing layout DAB 34database tables DB 24, DB 28databases DB 37debugging OP 77default workflow form EEG 50defined CG 36deleting DAB 92, DAB 127, DAB 128designing DAB 123, OP 43displaying objects by DAB 95display-only DAB 122flat look on forms DAB 104font preferences DAB 108Group DAB 59guides (selecting forms for) DAA 24help text in DAB 167HTML DAB 369importing by default EEG 36including in applications DAB 417including/excluding fields in views DAB 333join DAB 121localizing DAA 112, DAA 119modifying DAB 125multiple form views DAB 309, DAB 310object_search_admin OP 83object_search_details OP 83object_search_ref OP 83open options DAB 116performance tuning DB 37preferences DAB 114primary DAB 418properties DAB 166reference information CG 40regular DAB 120renaming DAB 127, DAA 186Report DAA 161ReportCreator DAA 152reporting DAA 142ReportType DAA 147Request ID and DB 50required DSO 14Server Events DAA 238, DAA 246Server Statistics OP 14server, maximum number CF 65



Master Index

forms (continued)tabbed pages on CG 61tabbing order DAB 205table DB 21types DAB 120types of

Alert Events CG 28data CG 37display-only CG 38join CG 38, CG 44main CG 40regular CG 37supporting CG 40vendor CG 38, CG 125view CG 38, CG 125

URL links in CG 61User CF 34User Central File form CF 48User Preference form CF 48vendor CF 18, DAB 122, DAB 139vendor forms DAB 134, DAB 167view CF 18, DAB 122view forms DAB 134, DAB 168views CG 22, CG 47, DAB 309, DAB 310,

OP 43web-based CF 138, DAB 336workflow information CG 41

forms, list ofAR System Email Association EEG 40AR System Email Attachment Join EEG 39AR System Email Attachments EEG 39,

EEG 84, EEG 97AR System Email Error Logs EEG 38AR System Email Instruction Parameters

EEG 40AR System Email Instructions EEG 39AR System Email Mailbox Configuration

EEG 37, EEG 41AR System Email Messages EEG 38, EEG 93,

EEG 101, EEG 104AR System Email Security EEG 38, EEG 55AR System Email Templates EEG 37, EEG 81AR System Email User Instruction Templates

EEG 37, EEG 89

FreeARfunctions API 384header files API 28

freeStruct parameter API 393From Entry ID field DAB 567From Form field DAB 568From Form Name list DSO 72From Mapping field DAB 567From Pool field DAB 569From Server field DAB 568From Server Name list DSO 72From Server names, configuring DSO 54FTP links DAB 373FTS

See also full text searchLicense Pool field DAB 566options API 360

full distributed fields DSO 16Full Name field CF 35full text search CG 51

accrue operator DAA 90, DAA 97administering DAA 102arft log file DAA 105arserverd utility DAA 104arservftd utility DAA 104capabilities DAA 90, DAA 101case sensitivity CF 89criteria DAA 94debugging DAA 105disabling CF 89disk space and DAA 108enabling CF 89fields, indexing DAA 102, DAA 107Full Text License Type field DAB 565Ignore Words List CF 90, CF 93, DAA 93,

DAA 101index for FTS field DAB 215indexes CF 90, CF 94, DAA 94, DAA 108,

DAA 109Japanese characters DAA 91license time-outs CF 63licenses CF 36, DAB 61, DAA 94, DAA 106limits DAA 101log file OP 71logging searches OP 58




full text search (continued)method DAA 94modifiers DAA 92non-full text search fields and DAA 99operators DAA 91option

overwriting IG 27upgrading IG 27

options CF 89, CF 91QBE settings DAA 100results list, formatting DAA 109results, weighting DAA 92search strategies DAA 99, OP 38sorting records by weight DAA 93special characters DAA 100using DAA 94WEIGHT DAB 170wildcards CF 90, DAA 98

function return value, assigning API 88functions

COLAVG DAB 594COLCOUNT DAB 594COLMAX DAB 594COLMIN DAB 594COLSUM DAB 594CURRCONVERT DAB 594CURRSETDATE DAB 595CURRSETTYPE DAB 595CURRSETVALUE DAB 595DATE DAB 595DATEADD DAB 596DATEDIFF DAB 596DATENAME DAB 596DATENUM DAB 596DAY DAB 597HOUR DAB 597LEFT DAB 597LENGTH DAB 597LOWER DAB 597LPAD DAB 597LTRIM DAB 597malloc API 108MAX DAB 597MIN DAB 598MINUTE DAB 598

functions (continued)MONTH DAB 598object manipulation API 114, API 498REPLACE DAB 598RIGHT DAB 598ROUND DAB 598RPAD DAB 599RTRIM DAB 599SECOND DAB 599STRSTR DAB 599SUBSTR DAB 599TIME DAB 599TRUNC DAB 599UPPER DAB 593, DAB 599WEEKDAY DAB 600YEAR DAB 600

functions, new for System 5.1. API 568functions, using in set fields operation DAB 593

GGain Focus active link condition CG 90, DAB 461general email configuration information EEG 18

See also configurationgenie help DAA 43get entry filter condition DAB 462GET operation DAB 389GetList CF 67getListFields parameter, retrieving fields API 70global fields CG 63, DAB 286global information, protection API 451Go To Guide Label action CG 84, DAB 477,

DAB 488, DAA 20Goto action CG 84, DAB 478, DAB 488greater than operator (>) DAB 611greater than or equal to operator (>=) DAB 611grid

adjusting size DAB 301aligning fields DAB 299controlling cell movement DAB 301size DAB 294

Group formaccess control DAB 59, DAA 420fields DAB 60using DAB 59warning DAB 126



Master Index

Group ID field DAB 60, DAB 565Group List field CF 35, DAB 564Group Name field DAB 60, DAB 564group permissions DAB 41Group Type field DAB 60, DAB 565group types

Administrator DAB 34Assignee DAB 34Assignee Group DAB 35Customize DAB 34Flashboards DAB 35Public DAB 34Subadministrator DAB 34Submitter DAB 34

groupByList parameter API 482groups

See also access control; group typesaccess control DAB 32Administrator CG 101Assignee CG 104Assignee Group CG 104changes CF 101, DAA 240client logging OP 66creating DAB 61Customize CG 103defined CG 98deleting DAB 62explicit CG 101, DAB 33implicit CG 101–CG 111, DAB 33modifying DAB 62multiple assignee CF 72permissions DAB 60privileges, for API functions API 290

See also individual API functionsPublic CG 103reserved DAB 33special DAB 33Subadministrator CG 102Submitter CG 104viewing changes DAA 245

GROUPS keyword DAB 615guest users CF 68, CG 99, DAB 47, DAB 65GUIDE keyword DAB 615, DAA 30

guide permissionsaccess control DAB 42individual guides DAB 66multiple guides DAB 67

guide, organization of ER 15guidelines, command line interface DAA 402guides

See also guide permissionsactive link CG 23active links, interacting DAA 32active links, selecting DAA 25basic DAA 23Call Guide action DAB 479, DAA 17change history DAA 27creating CG 76defined CG 76execution order CG 93execution, controlling DAA 30exiting DAB 488, DAA 19filter CG 23forms, selecting DAA 24go to label DAB 488, DAA 20help text DAA 27how active links interact with DAA 32labels DAB 488, DAA 20, DAA 24logging activity DAA 28, OP 46looping through table fields DAA 35naming DAA 24overview DAA 15specifications DAA 23trace DAA 28, OP 46using DAA 37what is a guide? DAA 30

GUIDETEXT keyword DAB 615

Hhandling errors DAB 539Hankaku Katakana searches DAA 91hardware and performance OP 23HARDWARE keyword DAB 520, DAB 602,

DAB 615, DAA 42, DAA 72hardware platform CF 60header files

arstruct.h API 73, API 163include directory API 28




Header template EEG 53, EEG 72, EEG 148height, field DAB 205help

applications DAB 421context-sensitive DAB 553documentation ER 13external files DAB 422fields DAB 220forms DAB 167genie (OLE) DAA 43guides DAA 27menus DAB 543, DAA 40, OP 46packing lists DAA 261setting DSO 83web applications DAB 555

Help Desk application CG 120, CG 145help desk example CG 25hidden

fields DAB 205, DAB 206forms DAB 42, DAB 69pane banner DAB 325

hiding fields DSO 64hiding menu bar DAB 544history

See also change historychanging DSO 84mapping DSO 16of requests CG 55status DAB 468, DAB 561

HOMEURL keyword DAB 615horizontal expansion (fields) DAB 297host names, configuring DSO 54HOUR function DAB 597hour of day (escalations) DAB 530housekeeping API 119HTML

editing DAB 357email templates EEG 78forms DAB 369importing files DAB 382links DAB 372page title DAB 343scripts DAB 371tables DAB 362

HTML Help IG 144

hyperlinks DAB 344, DAB 372, DAB 375hypertext link CG 57hypertext markup language

hypertext markup languageSee also HTML

IICOMAppObj

GetActiveForm API 424GetFormList API 422GetServerList API 421HasDefaultSession API 425LoadForm API 423Login API 420Logout API 421OpenForm API 422OpenGuide API 425RunMacro API 426

ICOMAppObj application object API 418ICOMField

description API 432Disable API 433MakeReadWrite API 433MakeVisible API 433

ICOMFormWndClose API 428description API 427GetField API 429GetFieldById API 430GetFormName API 432GetServerName API 431GiveFieldFocus API 430GiveFieldFocusById API 430Modify API 428Query API 431Submit API 428

ICOMQueryResult API 434ICOMQueryResultSet

description API 434methods API 435

icons in applications DAB 416ID, field CG 53, DAB 212identification. See request IDsidentifying fields CG 51If actions CG 78, DAB 454



Master Index

If and Else actions DAB 473If Any Requests Match Push Fields DAB 514If No Requests Match Push Fields DAB 514Ignore Words List

index criteria CF 90modifying CF 93rebuilding index DAA 104searches, using in DAA 101using DAA 93

imagesbackground in web views DAB 344on buttons DAB 275properties DAB 360views and DAB 325web views and DAB 357

IMAP (Internet Message Access Protocol) CG 123configuration EEG 46defined EEG 14Microsoft Exchange Server and EEG 122port number EEG 47

implicit groups CG 101–CG 111access DAB 52overview DAB 33Request ID field DAB 53

import in place (source control) DAA 186, DAA 227, DAA 230, DAA 235

Import tool. See Remedy Importimporting

attachments DAA 174data in to AR System DAA 190data mapping and DAA 190data, preparing DAA 191data, procedure for DAA 206–DAA 211definitions from source control DAA 227fallback mappings for DAA 190HTML files DAB 382object definitions DAA 184objects API 106records, methods of DAA 197–DAA 198source control DAA 186URLs DAB 386view definitions DAA 187

importing forms by default EEG 36, EEG 57improving performance. See performance tuninginbox path, MBOX EEG 45

include fields (notification) DAB 498include files, header files API 28incoming email EEG 42, EEG 44, EEG 49

advanced configuration EEG 49configuration information EEG 18security EEG 50

independent copy transfers, defined DSO 22indexes

DBMS and OP 34defining DAB 173fields OP 35form properties DAB 166FTS DAB 215Ignore Words List CF 90, DAA 104moving FTS DAA 109moving, full text search DAA 109optimizing number of OP 35performance tuning OP 34rebuilding CF 94, DAA 103size, estimating DAA 108

indexingfields CG 51, DAA 107for full text search DAA 94, DAA 102tables DB 34

individual permissions DAB 41infinite loops, avoiding DAB 537Informix database

(diary field limit) DAB 180ardb configuration file OP 32character string and diary field limits DB 16data types DB 29date/time format DB 48Direct SQL DB 17field length DB 39maximum database connections DB 16modulo operator DB 16Request ID and DB 51shared libraries DB 17SQL commands DB 93–DB 116wildcards DB 16

inherit field help text DAB 155Initial Currency Type DAB 210input length DAB 213, DAB 214insert URL link DAB 210inserting images in web views DAB 357




installationall platforms IG 38AR System Administrator, preparation

IG 150AR System server

UNIX IG 64with Windows installer IG 82

configuration during EEG 51DB2 database IG 49directory

email EEG 17Java EEG 17

email engineESD EEG 26, EEG 29prompt information EEG 17UNIX EEG 28Windows EEG 23, EEG 26worksheet EEG 20

Informix database IG 57Microsoft SQL server database IG 54mid tier, preparation IG 93non-root IG 64restarting on UNIX IG 77suppressing sample forms IG 188Sybase database IG 59system requirements IG 10troubleshooting IG 10worksheets, mid tier with web server IG 96

installation directories, default IG 180installation platforms, specifying IG 190installation script, running on UNIX IG 67installing

languages DAA 117mid tier, from the web IG 114Oracle database IG 41plug-ins API 447

Instance ID field DAB 566instruction or transmission failures EEG 120Instruction Parameters form EEG 40Instructions form EEG 39integer fields DAB 181, DAB 229integration

Microsoft Excel with AR System DAA 77Microsoft Word with AR System DAA 82source control with AR System DAA 216

integrations CG 122, CG 131interactive messages DAB 491internal email engine errors EEG 121international character sets, Microsoft

SQL database DB 17internationalizing message catalogs ER 12Internet Message Access Protocol. See IMAPinterval (escalations) DAB 529interval active link condition CG 89, DAB 462IP address, email server EEG 46, EEG 48iPlanet JSP, disabling IG 104iPlanet web server, refreshing IG 106IT Service Management applications

Asset Management CG 120, CG 145Change Management CG 120, CG 145Help Desk CG 120, CG 145Service Level Agreements CG 121, CG 145

italic field labels DAB 223item name (DDE) DAA 72

JJapanese characters in full text search DAA 91Java API CF 15, CG 124

comparison with C API API 19overview API 18reasons for choosing API 19requirements API 19

Java program installation directory EEG 17Java Server Pages engine, installing IG 94JAWS (Job Access with Speech) CG 122join criteria CG 45, DAB 156, DAB 162join forms

adding fields to DAB 289creating DAB 154criteria DAB 144, DAB 156, DAB 162Crystal Reports and DAA 371defined CG 38, CG 44deleting fields from DAB 290designing OP 42example CG 46field display properties DAB 289fields DAB 160fields in DAB 145, DAB 160, DAB 216,

DAB 287, DAB 289filter execution order DAB 151



Master Index

join forms (continued)filters and CG 93form properties DAB 162information DAB 216join criteria CG 45Join Wizard DAB 154main data view DB 31modifying DAB 162non-join forms DAB 143outer joins DAB 145overview DAB 121primary form DAB 143, DAB 163qualification bar and DAB 157removing fields from DAB 290Request ID field in DAB 153secondary forms DAB 143, DAB 163self-joins DAB 149Sybase databases and DB 20transaction control DAB 153type DAB 164using DAB 143web services DAA 304workflow, using in DAB 151

Join Wizard DAB 154JSP engine CF 14JSP files CF 138, DAB 324justifying

field alignment DAB 204text trim DAB 279

Kkey, security EEG 50, EEG 54, EEG 55keyboard move step size DAB 116keys, license

applying IG 168obtaining IG 161requesting online IG 161

keywords CG 81APPLICATION DAB 614BROWSER DAB 614CLIENT-TYPE DAB 614DATABASE DAB 614DATE DAB 615DDE DAA 77DEFAULT DAB 615

keywords (continued)EXTERNAL DAA 170FIELDHELP DAB 615GROUPS DAB 615GUIDE DAB 615, DAA 30GUIDETEXT DAB 615HARDWARE DAB 520, DAB 602, DAB 615,

DAA 42, DAA 72HOMEURL DAB 615LASTCOUNT DAB 615LASTID DAB 615list of DAB 614LOCALE DAB 616NULL DAB 616OPERATION DAB 616, DAB 617OS DAB 520, DAB 602, DAB 616reports and DAA 156ROWCHANGED DAB 616ROWSELECTED DAB 616SCHEMA DAB 616SCHEMA-ALIAS DAB 616SERVER DAB 616specifying API 402TCPPORT DAB 616TIME DAB 616TIMESTAMP DAB 471, DAB 538, DAB 617USER DAB 617using

restricting data entry DAB 227values in qualifications DAB 467

VERSION DAB 617VUI DAB 617VUI-TYPE DAB 617WEEKDAY DAB 617

keywords, usingpattern DAB 227

knowledge base example DSO 13

Llabel aliases

Encryption and Encryption Key EEG 73Entry ID, EntryID, and RequestID EEG 73Footer and Footer Template EEG 72Header and Header Template EEG 72Query and Search EEG 70




label aliases (continued)Result and Result Template EEG 71RPC Number EEG 67Schema EEG 66Status and Status Template EEG 71TCP EEG 67User, User Name, Name and Login Name

EEG 67labeling table fields DAB 254labels

Action EEG 68align DAB 293Authentication EEG 67changing color DAB 222, DAB 482continue button DAA 22field CG 53, DAB 204Footer Template EEG 72Form EEG 66Format EEG 70guides and DAB 488, DAA 20, DAA 24Header Template EEG 72Instruction EEG 68Key EEG 73Language EEG 67Login EEG 67!Name/ID! EEG 72Password EEG 67Qualification EEG 70Request ID EEG 73Result Template EEG 71RPC EEG 67Server EEG 66Status Template EEG 71TCP Port EEG 67

labels and valuesdefined EEG 65format, templates EEG 76

LANG environment variable IG 190language options IG 190languages, installing DAA 117Last Modified By core field CG 51, DAB 559LASTCOUNT keyword DAB 615LASTID keyword DAB 615launching tasks CG 42

layoutforms DAB 291users changing DAB 326views DAB 326

Layout menu DAB 293LDAP

ARDBC LDAP configuration form CF 147ARDBC LDAP plug-in CF 146AREA configuration form CF 149AREA plug-in CF 148AREA plug-in installation option CF 148attaching fields to objects DAA 382attaching stored data to form DAA 379certificate database CF 150defined DAA 376distinguished name CF 150mapping data DAA 378object attributes DAA 382requesting forms or fields DAA 379URL standard DAA 378

LDAP plug-insdescribed API 446requirements DAA 376

leading QBE match DAB 215left (align) DAB 293LEFT function DAB 597length

field DAB 205field input DAB 213, DAB 214

LENGTH function DAB 597less than operator (<) DAB 611less than or equal to operator (<=) DAB 611libraries, shared DB 17library files API 29library, automation type API 410license keys

applying IG 168obtaining IG 161requesting online IG 161

license server CF 126License Type reserved field CF 35, DAB 565licenses

access control CF 40adding and applying IG 168current CF 42



Master Index

licenses (continued)fixed full text search CF 65fixed write CF 64floating DAB 61floating full text search CF 65floating write CF 64full text search CF 36, DAB 61, DAA 94,

DAA 106license pools CF 41maximum number of forms CF 65pools CF 41registered users CF 42releasing floating CF 43server information CF 64submitter mode CF 65type CF 64type of license CF 35types CF 40, IG 160user CF 41viewing IG 164

licensing API 119access control and CG 113fixed write CG 114floating write CG 114host ID IG 165license pools and CG 115overview IG 160Purge Agreement Form IG 168read CG 114requirements DSO 59retrieving site name IG 165stopping and starting AR System servers

DSO 37, DSO 38transferring server licenses IG 168viewing licenses IG 164Windows NT distributed servers DSO 32worksheet IG 167

Like Field IDs DSO 78Like Field Names DSO 79Like ID field DAB 563LIKE operator DAB 610limit parameter, and field limits API 59limits

diary fields DAB 180full text search DAA 101

line items, web services DAA 297lines

See also trim DAB 278as trim CG 61

linksadding to form DAB 210, DAB 280web views and DAB 372

list boxes DAB 113list queue CF 27lists

data structures API 37in web views DAB 355

load balancer CF 124load balancing

configuring DSO for DSO 56local AR System server configuration DSO 44local preferences CF 47locale CF 54

opening form in default DAB 116web views and DAB 394

Locale field DAB 566LOCALE keyword DAB 616Locale reserved field DAB 566localization, reporting DAA 154, DAA 172localized messages IG 30localizing

applications CG 49error messages CF 86forms and DAA 119menus DAA 131messages DAA 124mid tier DAA 134overview DAA 112process DAA 115settings DAA 135user interface DAA 120views CG 47

location (field position) DAB 204log files CF 127, DSO 56

activating OP 47alert CF 75, OP 49analyzing performance and OP 15API CF 74, OP 25, OP 51AR System Log Display tool OP 69arerror.log OP 46, OP 74




log files (continued)arescl.log DAB 540arforkd.log CF 75, OP 47, OP 50arft.log DAA 105arlogdisplay utility OP 69aruser.log API 465backup CF 75client-side logging OP 65combined OP 65Configuration Tool CF 127data import log DAA 196, DAA 212display tools OP 69Distributed Server CF 74distributed server OP 51entries OP 48escalation CF 74, OP 53escalations DAB 540filter CF 75, OP 54format OP 48full text search OP 71log directory CF 127log level CF 128log rollover limit CF 128log viewer CF 129mid tier OP 72plug-in CF 75, OP 56real-time OP 69renaming OP 47server errors OP 46server information CF 72setting CF 73SQL CF 75, OP 57syslog OP 74thread CF 75, OP 58trace mode CF 72types OP 46user CF 75, OP 59values for entries OP 48, OP 59Windows EventViewer OP 74workflow OP 62

log in servers, adding in AR System Administrator IG 155

log informationactive links OP 63macros OP 64

Log to Fileaction CG 80, DAB 478, DAB 490arerror.log DAB 490

logging EEG 106AR System Email Error Logs form EEG 118enabling for logging group OP 67errors EEG 118server activity OP 74severity levels EEG 119system status EEG 119workflow activity DAB 539

logging activity, guide DAA 28, OP 46logging in CF 67

AR System Administrator DAB 73as a different user DAB 78authentication DAB 73canceling login DAB 79Crystal Reports and DAA 368on the web DAB 338, DAB 395, DAB 396

logging out on the web DAB 338, DAB 395, DAB 396

logging.properties file EEG 124logical operators DAB 610login information API 41Login Name field CF 35, DAB 564login page, customizing DAB 398login.jsp DAB 395, DAB 397LoginServlet DAB 395logout page, customizing DAB 398logout.jsp DAB 395LogoutServlet DAB 395, DAB 397Long Group Name field DAB 60loop detection, overriding DSO 21, DSO 120looping through table fields DAA 35loops, avoiding infinite DAB 537Lose Focus active link condition CG 90, DAB 461LOWER function DAB 597LPAD function DAB 597LTRIM function DAB 597

Mmacros

backwards compatibility DAA 172converting to active links DAB 605DDE programming DAA 64, DAA 65



Master Index

macros (continued)executing through active link DAB 516log information OP 64MS Office applications, examples DAA 71name DAB 517performance tuning OP 40third-party applications DAA 65

mail server CF 118Mailbox Configuration form EEG 37, EEG 41mailboxes

associated mailbox EEG 49, EEG 51configuring, templates EEG 53creating and configuring EEG 41creating new EEG 43default EEG 86, EEG 94

addressing EEG 52templates EEG 53

display name EEG 52email address EEG 52Mailbox Configuration form EEG 41notification mailbox EEG 43

main data table DB 31, DB 34main forms CG 40maintain aspect ratio DAB 275makefiles

samples API 449UNIX API 30Windows API 31working with API 29

malloc function API 108MAPI (Messaging Application Programming In-

terface) CG 123configuration EEG 42, EEG 44, EEG 47defining EEG 14parameters EEG 19preinstallation steps for using EEG 23

mapping dataarimportcmd DAA 410fields DAA 208import preferences and DAA 197–DAA 198in LDAP DAA 378overview DAA 190saved files and DAA 211

mapping fields, schemas API 65Mapping History field DAB 568

mapping, web services DAA 269mappings. See distributed mappingsmaster copy DSO 14Master Flag field DAB 567match values DAB 215max forms allowed on server CF 65MAX function DAB 597Max Time to Retry field DAB 568maximum

entries returned by GetList CF 67filters for an operation CF 85line length for email notifications EEG 58line length in email CF 85log-file size CF 75stack of filters CF 85

maximum field value DAB 230MBOX

configuration EEG 42defining EEG 14parameters EEG 19port number EEG 47preinstallation steps for using EEG 23

mBox (email) CG 123mechanism (notifications) DAB 496mechanism, in notifications EEG 110memory

DBMS allocation OP 29performance tuning OP 24

memory allocation errors DAB 268menu bar

hiding DAB 544items DAB 540

menu files, format of DAB 435Menu Item active link condition CG 89menu items CG 57

active links DAB 547adding DAB 228deleting DAB 549order, changing DAB 546

menu typescharacter DAB 228, DAB 428, DAB 431data dictionary DAB 428, DAB 443dynamic DAB 428, DAB 435file DAB 428, DAB 433SQL DAB 428, DAB 438




Menu/Row Choice active link condition CG 89, DAB 461

menuDefn parameter, and character menus API 99

menusSee also menu itemsaccessing DAB 329active link properties DAB 542active links DAB 547attaching to field DAB 427Button/Menu Item active link condition

CG 89change history DAB 445character CG 67compared to selection list fields CG 66copying DAB 429creating DAB 427data dictionary CG 69database tables DB 25defined CG 23deleting DAB 430display method DAB 112file CG 67file format DAB 435help DAB 543help text DAA 40, OP 46hiding web menu DAB 330localizing DAA 131manipulation functions API 114menu bar DAB 540Menu/Row choice active link condition

CG 89modifying DAB 429qualification for search menu DAB 437refresh mode DAB 428save as DAB 429search CG 67, DAB 435SQL CG 69

Merge active link condition CG 91merge filter condition DAB 462Message action CG 80, DAB 478, DAB 491Message Catalog form, AR System DAA 421message catalogs ER 11

internationalizing ER 12message not in catalog ER 12

message content, determining EEG 105message definition ER 8Message Information tab, AR System Email

Messages form EEG 106message numbers DAB 493message styles DAA 266messages

AR System Email Messages form EEG 38custom ER 17end user API 465localized IG 30localizing DAA 124reporting ER 10sending EEG 93server error reporting on UNIX ER 10

Messages form EEG 38, EEG 93, EEG 101, EEG 104

Messaging Application Programming. See MAPImethod to combine views DAB 160methods (OLE) DAA 44Microsoft

Access, AR System and DAA 372DevStudio, sample projects API 449Excel integration with AR System DAA 77SQL database

ardb configuration file OP 33case sensitivity DB 17character string and diary field limits

DB 17data types DB 29date/time format DB 49field length DB 40international character sets DB 17Request ID and DB 51SQL commands DB 140–DB 168SQL OLEDB Provider DB 18

SQL ServerSee also Microsoft SQL database

SQL serverversion 7.0, preparing IG 56worksheet, preparing IG 57

Word integration with AR System DAA 82Microsoft Exchange profile EEG 47



Master Index

mid tier CF 14administration password CF 103Application Manager CF 138AR System architecture CG 26cache CF 138configuration IG 94configuring the license server IG 176defined CG 29identifier, obtaining IG 172installation requirements IG 15installing

Apache IG 107iPlanet, preparation IG 98Microsoft Internet Information Server

IG 109UNIX, script for IG 115web servers IG 96Windows IG 132

installing from the web IG 114licenses, current usage IG 170licensing IG 169localizing DAA 134logging OP 72obtaining license keys IG 171preparing AR System servers for installation

IG 95requesting license keys IG 172uninstalling


UNIX files, location IG 182using the Windows installer IG 132verifying installation


Windows files, locations IG 184migrating to System 5.1 API 565Migrator CG 144

AR System DAB 24MIME (Multipurpose Internet Mail Exchange)

EEG 13support CG 123types CF 133

MIN function DAB 598minimum configuration IG 17

minimum field value DAB 230MINUTE function DAB 598modal dialog boxes DAB 499modes

administrator-only CF 71advisory DAA 217debugging CF 72design DAB 357enforced DAA 217field mapping (open dialog action) DAB 501get mode DAA 230server records CF 87source code CF 97submitter CF 44, CF 64, CF 65trace OP 46web development DAB 342

Modified Date core field CG 51, DAB 559modified server options API 568modifiers, full text search DAA 92Modify

active link condition CG 90, DAB 459modify

filter condition DAB 462Modify actions EEG 69

enabling EEG 50example EEG 133

modify key EEG 69, EEG 133modifying

all matching requests (push fields) DAB 514fields DAB 281fields in view and vendor forms DAB 142first matching request (push fields) DAB 514form views DAB 315forms DAB 125groups DAB 62join forms DAB 162menus DAB 429

modulo operator (%) DAB 611and Informix database DB 16

monitoring AR System CG 119MONTH function DAB 598moves, adds, and changes (MAC) CG 135moving fields DAB 296MSSQL database (diary field limit) DAB 180multilevel lists DAB 356




multipleassign groups CF 72fields, setting DAB 302form views CG 47, DAB 309, DAB 310group names DAB 60servers CF 77, CF 108

multiply operator (*) DAB 611Multipurpose Internet Mail Exchange. See MIMEmultithreaded servers

architecture CF 23performance tuning OP 24–OP 27queues CF 25–CF 27RPC program numbers CF 25threads CF 28–CF 30

multi-tieraccess control CG 104–CG 115architecture CF 12, CG 26

Nname

field DAB 212menu DAB 426of menu for character field DAB 228push fields DAB 514

names, field CG 53naming

applications DAB 415convention, plug-ins API 450guides DAA 24packing lists DAA 259predefined searches DAB 328views of forms DAB 316workflow objects DAB 457

networkdirectory services API 446performance tuning OP 23

newC API calls API 568functions, System 5.1 API 568parameters API 566server options API 567

next available Request ID DB 50nillable attributes, and web services DAA 297nonaccrue searches CF 92

nonnumeric values in filter qualifications DAB 467

nonoperational fields DAB 285non-root installation IG 64not equal operator (!=) DAB 611NOT operator (!) DAB 610, OP 36note (message action) DAB 492note definition ER 8notification mailbox EEG 43Notification server DAA 358notifications EEG 107

AR System Alert DAA 359ARNotification (field order) DAB 498cross-reference DAB 497displaying date, time, or numeric values

EEG 115email CF 67, DAB 496filter-generated EEG 58maximum line length for EEG 58mechanism EEG 110permissions EEG 110, EEG 113ports CF 80processing EEG 12text EEG 110time-out CF 62user default DAB 497user name EEG 110web-based alerts DAA 361

Notifier tool. See Remedy AlertNotify action CG 81, DAB 478, DAB 493,

DAA 359NULL

keyword DAB 616values and relational algebra DAB 618values in qualifications DAB 467values in the AR System, using DAB 618

number (message action) DAB 493number options for ports IG 30numeric text fields DAB 208

OOBDC IG 144, IG 148object actions, server API 78object attributes, defined DAA 382object changes DAA 240, DAA 241, DAA 243



Master Index

object class, defined DAA 388object classes, for DSO DAA 395object definition functions API 119Object ID field DAB 566object linking and embedding (OLE) CG 124object properties, server API 75object property tags, server API 77object_search_admin form OP 83object_search_adminFilter#1 filter OP 83object_search_adminFilter#2 filter OP 83object_search_adminSetTime filter OP 83object_search_details form OP 83object_search_ref form OP 83objectclass attribute DAA 388objects

adding to source control DAA 224checking into source control DAA 233checking out from source control DAA 231copying DAB 90creating DAB 89definitions DAA 178deleting DAB 91displaying by form DAB 95displaying by workspace DAB 96executable, running source control DAA 236exporting definitions DAA 179help text DAB 553history DAB 552history in source control DAA 234importing definitions DAA 184listing details DAB 93properties DAB 94relationships API 39removing from source control DAA 230renaming DAB 91searching OP 82, OP 86source control and DAA 221status history in source control DAA 234undoing check out from source control

DAA 232user information in source control DAA 235viewing DAB 94within directory service DAA 378

obtaining license keys, mid tier IG 171obtaining the mid tier identifier IG 172

ODBCSee also Open Database ConnectivityAR System ODBC driver DAA 365clients supported DAA 365Crystal Reports and DAA 368–DAA 371data sources, adding DAA 366Microsoft Access and DAA 372Microsoft Excel and DAA 373

OLE CG 124See also object linking and embeddingactive links DAA 45–DAA 59ActiveX controls DAA 60automation servers DAA 60methods DAA 44methods, creating DAA 49–DAA 58sample exercise for DAA 47

OLE Automation action CG 87, DAB 478, DAB 499, DAA 42

on 15-minute interval refresh mode DAB 428on connect refresh mode DAB 428on open refresh mode DAB 428open all (edit menu bar) DAB 543Open Database Connectivity (ODBC) CG 124

See also ODBCOpen Dialog action DAB 499open refresh mode DAB 428Open Window action CG 85

advanced DAB 510defining DAB 499description DAB 478dialog boxes and DAB 130modify or display windows DAB 503report windows DAB 506reporting DAA 143, DAA 169search or submit windows DAB 502sorting fields DAB 506

opening distributed mappings DSO 70operating system CF 61OPERATION keyword DAB 616, DAB 617operations

Get DAB 389POST DAB 389preventing CF 71web services DAA 269




operatorsarithmetic DAB 610EXTERNAL DAB 190full text search DAA 91logical DAB 610precedence DAB 613qualifications and DAB 610

optional entry mode DAB 215optional fields DAB 215, DAB 223options

aradmin DAA 403arimportcmd DAA 410, DAA 412runmacro DAA 415source control DAA 222

OR operator (||) DAB 610Oracle database CF 188

ardb configuration file OP 33client, remote installations IG 43data types DB 30date/time format DB 49diary field limit DAB 180diary fields DB 44field length DB 41installing Windows clients IG 46long character fields DB 44Request ID and DB 51, DB 66rollback segments DB 42searches and DB 18SQL commands DB 116–DB 139system password, default IG 43

ordered lists DAB 355orientation (trim) DAB 279OS keyword DAB 520, DAB 602, DAB 616other mechanism (notification) DAB 497outer join forms DAB 145outgoing email

advanced configuration EEG 51configuration information EEG 18security for EEG 56sending EEG 94

overridingfilter phasing DAB 537loop detection DSO 120mapping settings DSO 16, DSO 22

overviewAR System API API 18C API API 18Java API API 18plug-in API API 20

overwrite (export) DAA 183overwrite option IG 25, IG 26ownership

chains DSO 20concept DSO 20master copy DSO 14

Ppacking lists

basics DAA 259change history DAA 261creating DAA 256help DAA 261naming DAA 259overview DAA 255permissions DAA 261saving in XML DAA 262updating DSO 69using DAA 256

page fields CG 61creating DAB 257overview DAB 192page holders DAB 261permissions DAB 46shared field properties DAB 262workflow and DAB 193

page holderfield CG 61properties DAB 261

pagelets DAB 345pages, formatting for web DAB 342palette, field DAB 224pane banner visibility DAB 325parameter list (OLE) DAA 44parameters

changed API 566email instruction EEG 40freeStruct API 393groupByList API 482MAPI EEG 19



Master Index

parameters (continued)MBOX EEG 19new API 566objPropList (defined) API 75results API 483startup EEG 125templates EEG 73value API 392

password securitylocal AR Distributed server DSO 49remote AR Distributed server DSO 52

passwordsadministering CF 102application service password CF 103,

EEG 17, EEG 125configuration CF 137configuration password CF 129Cross Ref Blank Password option CF 39cross-referencing blank DAB 73database CF 77Demo CF 36, DAB 61, DAB 72email server EEG 47, EEG 48length CF 40modifying by users CF 37Password field CF 35, DAB 564plug-in server password CF 103security CF 35validating CF 39, CF 69

pathinbox EEG 45user name EEG 45

path (DDE) DAA 74Pattern Match field DAB 569pattern, character DAB 227peak use and performance OP 22pending operations DSO 98performance tips

bitmaps on forms, size of DAB 276display-only fields, using for calculations

DAB 215escalations DAB 529frequent menu retrieval DAB 428indexed fields, using in join criterion

DAB 144

performance tips (continued)optimize Push Field If qualifications

DAB 514optimize Set Field If qualifications DAB 525QBE match DAB 216qualifications DAB 468refresh table field on entry change DAB 207Run If statements DAB 463SQL DAB 442SQL searches DAB 590

performance tuningactive links OP 39analyzing forms OP 16API logging and OP 25applications OP 28, OP 39AR System Alert, troubleshooting OP 22archiving data and OP 28blocking actions OP 41database OP 29, OP 30–OP 33DBMS memory OP 29escalations OP 40establishing goals OP 12fields OP 43filters OP 40form views OP 43hardware considerations OP 23indexes OP 34join forms OP 42log files OP 15macros OP 40memory configuration OP 24network OP 23process actions OP 42QBE match OP 37request ID uses clustered index CF 77searches and OP 34, OP 36servers OP 24–OP 27set fields actions OP 41SQL menus OP 38structural changes and OP 22system analysis OP 12system load OP 28threads OP 24–OP 27




performance tuning (continued)troubleshooting OP 20–OP 22unqualified searches CF 69user actions OP 28workflow OP 39

performance tuning, forms DB 37permission information API 47permission types CF 35

Administrator DAB 34Assignee DAB 34Assignee Group DAB 35Assignee group DAB 34Customize DAB 34Flashboards DAB 35Public DAB 34subadministrator DAB 37, DAB 68, DAB 166Subadministrator group DAB 34Submitter DAB 34user DAB 62

permissionsSee also permission typesactive links DAB 49, DAB 454applications DAB 421changing in ServletExec directory IG 109default DAB 41, DAB 66fields DAB 216, DAA 27form properties DAB 166forms DAB 66group DAB 41individual DAB 41individual objects DAB 66multiple objects DAB 67notifications EEG 110, EEG 113packing lists DAA 261Run Process action DAB 519verifying for Windows account EEG 122

phasingfilters DAB 534overriding filter DAB 537

phrase searches DAA 95plain field labels DAB 223platforms, opening in default DAB 116

plug-ins API 445, DAB 134, DAB 139, DAB 590Action Request System AREA

API functions API 465API calls API 459AR System filter plug-in API CF 18architecture API 22ARDBC LDAP plug-in CF 146, CF 147arplugin or arplugin.exe program API 449configuration files API 447configuring server CF 118conventions API 450creating API 447, API 448description API 20descriptions API 446dynamically linked library (DLL) API 447,

API 448environment, setting up API 447global information protection API 451input and output value conventions API 450installing API 447LDAP AREA plug-in CF 148log file CF 75, OP 56log file messages API 450makefile samples API 449memory management API 450naming conventions API 450overview API 20program structure API 448resource protection API 451server password CF 103shared object library API 447, API 448using API 447

poke action (DDE) DAA 75polling interval EEG 44, EEG 45, EEG 46, EEG 47,

EEG 48pools of licenses CF 41pools, distributed DSO 17POP (Post Office Protocol) CG 123

configuration EEG 46default port number EEG 47defined EEG 14Microsoft Exchange Server and EEG 122

popup menus DAB 113



Master Index

port numbersassigning IG 32assigning to a local AR System server DSO 47assigning to a remote AR System server

DSO 52in use IG 32removing from configuration files DSO 53,

DSO 54port numbers. See TCP port numbersportmapper

See also Remedy Portmapperdependency, removing CF 117registering IG 31

TCP port numbersports

email server EEG 47notification CF 80number options IG 30server CF 77

positionfield label DAB 204fields DAB 291

Post Office Protocol. See POPPOST operation DAB 389post-installation steps for server IG 76pound sign (#) DAB 435precedence, operator DAB 613precision (fields) DAB 231predefined searches DAB 328preference forms CF 48, DAA 420preference servers CF 126, IG 28preferences

accessibility DAB 404AR System Import DAA 194–DAA 205centralized CF 47confirmation DAB 106defining DAB 102desktop DAB 103display menu method DAB 112DSN name (reporting) DAA 146form font DAB 108forms CF 48, DAB 114, DAA 420local CF 47reporting DAA 142, DAA 144server CF 48

setting with client tools CF 49status in Account dialog box DAB 76synchronization CF 47, CF 49user CF 46views DAB 318web users CF 50web view DAB 117

prefixeslengthening DB 64shortening DB 59

preinstallationconsiderations for AR System Email Engine

EEG 16steps IG 24

for using MAPI EEG 23for using MBOX EEG 23

preventing user operations CF 71primary forms CF 141

in applications DAB 418in joins DAB 143, DAB 163

primary key DB 34print.c routines, using API 440printing, disabling DAB 330private queues CF 27private servers

adding CF 117operations supported CF 27

privilegesgroup and user, for API functions API 354See also individual API functions

process actions, designing OP 42process results

assigning values from DAB 600$PROCESS$, using DAB 600

process time-out CF 62processing

active links DAB 532filters DAB 534notifications EEG 12

profile name EEG 44, EEG 47program changes, existing programs API 566program design, tips API 407program structure API 396programming, custom IG 28prompt bar DAB 326




prompt information, email installation EEG 17properties

active links DAB 273field DAB 201field, in joins DAB 287form views DAB 322forms DAB 166indexing for FTS DAA 107join forms DAB 162object DAB 94opening DAB 116related workflow DAB 219setting for images DAB 360views DAB 216

protocolsIMAP EEG 14, EEG 46, EEG 47, EEG 122MAPI EEG 14, EEG 42, EEG 44, EEG 47MBOX EEG 14, EEG 42, EEG 47POP EEG 14, EEG 46, EEG 47, EEG 122SMTP EEG 14, EEG 47, EEG 48, EEG 122

Public group CG 103, DAB 34Purge Agreement Form IG 168push data to another form DAB 512Push Fields action API 92, API 405, CG 83,

DAB 186, DAB 196, DAB 478, DAB 512, DAB 537

QQBE match DAB 116, DAB 215QBE searches

performance tuning OP 37settings DAA 100using accrue operator DAA 97

qualifications CG 74, CG 93building DAB 464conditional operators API 53, API 54conventions DAB 465database values DAB 466, DAB 469dynamic API 53escalations DAB 464filter examples DAB 470formatting conventions DAB 465join forms and DAB 157keyword values DAB 467, DAB 614nonnumeric values DAB 467

qualifications (continued)NULL values DAB 467operators, list of DAB 610predefined searches DAB 329push fields DAB 513reporting DAA 159representing API 51run if statements DAB 462search menus DAB 437set fields DAB 525system performance, improving DAB 468table fields DAB 245transaction values DAB 466, DAB 469wildcards DAB 613workflow DAB 462, DAB 464

qualifier parameter, and entry retrieval API 67Quality Management application CG 121, CG 146queries. See searches or QBE searchesQuery actions EEG 69

examples EEG 128query-by-example (QBE) CG 24

See also QBE searchesqueues

configuring threads CF 82overview CF 25–CF 27server CF 77, CF 81server statistics CF 87

RR/D (results/details) DAB 326radio buttons CG 55read licenses CG 114read only columns, tables DAB 209read only field DAB 206read only HTML columns, tables DAB 209read/write field DAB 206real number fields DAB 179, DAB 230real-time log files OP 69receiving email EEG 12recording events DAA 239recording interval, statistics CF 87recursion, prevention DAB 537



Master Index

refreshmode for menu DAB 428status history in source control DAA 234table fields DAB 482

refreshingalert list fields DAB 255tables DAB 207

registered licenses CF 42registered users CF 34registering with portmapper CF 81, IG 31regular forms CG 37, DAB 120reindexing full text search CF 90, DAA 103related workflow DAB 219relational algebra and NULL values DAB 618relational database DAB 90Remedy Administrator CG 28Remedy Alert CG 28, CG 81Remedy Approval Server CG 118, CG 144Remedy classes CG 148Remedy Consulting Services CG 149Remedy Customer Support CG 148Remedy Help Desk CG 120, CG 145Remedy Import CG 29Remedy License

host ID IG 165retrieving site name IG 165

Remedy Mail Server, upgrading from EEG 24Remedy Migrator CG 144Remedy products

Approval Server CG 118Customer Relationship Management CG 121Flashboards CG 119IT Service Management CG 119Migrator CG 119

Remedy Response Center CG 148Remedy User CG 28Remedy User Group (RUG) CG 147Remedy user groups CG 147Remedy web site CG 142Remedy Wireless CG 144remote AR System server configuration DSO 51Remote Procedure Call (RPC)

See also RPC program numbersstyle, web services DAA 266

removing. See deleting

renamingforms DAB 127, DAA 186objects DAB 91views DAB 316

REPLACE function DAB 598reply, configuring EEG 52report files DAA 142Report form DAA 161Report forms

overview DAA 142Report DAA 420ReportCreator DAA 421ReportSelection DAA 421ReportType DAA 421

report processing, centralized IG 30ReportCreator form DAA 152reporting CG 37, DAA 166

backwards compatibility DAA 172Configuration Tool DAA 145definition files DAA 151, DAA 152deleting definition files DAA 163disabling DAB 330keywords and DAA 156localization DAA 154localized DAA 172macros DAA 172message ER 10open window active link action DAB 506overview DAA 142preferences DAA 144qualifications DAA 159running on web DAA 163statistics DAA 157table and results list fields

table fields DAA 166type (open window action) DAB 508web components DAA 142working directory CF 127

reportsconfiguring for DDE DAA 86–DAA 88logging in from Crystal Reports DAA 368run macro actions DAA 137

ReportSelection form DAA 164ReportType form DAA 147request aliases DAB 326, DAA 121, DAA 122




Request ID core field CG 51Request ID field CG 109

changing length or prefix DB 53changing value DB 55number DB 50preserving existing values DB 54

request ID uses clustered index CF 77request IDs

configuring overwrite behavior DSO 55duplicates DSO 18, DSO 76implicit groups and DAB 53join forms DAB 153Request ID core field DAB 558, DAB 560site-specific prefixes DSO 18using in distributed operations DSO 18

requesting license keys, mid tier IG 172requests

access control DAB 50, DAB 55access to CG 109Assignee access DAB 52Assignee Group access DAB 52compared to rows in database tables CG 37copying DAB 196defined CG 37deleting, as workflow active link condition

CG 90email and CG 123match (push fields) DAB 514modifying, as workflow active link condition

CG 90no match (push fields) DAB 514processing CF 29recording history of CG 55restarting threads CF 30routing CG 118routing to appropriate queues CF 28row level access DAB 55searching for CG 24searching for, as workflow active link condi-

tion CG 90sort order DAB 166, DAB 171Submitter access DAB 52Submitter mode CF 44, CF 65submitting across time zones EEG 121users submitting DAB 47

Require Required Fields menu DSO 76required entry mode DAB 215required fields DAB 215, DAB 223Required Fields field DAB 569required forms DSO 14reserved fields

access control DAB 564database properties and DAB 212DSO DAB 567for Server Events DAA 238form action DAB 569Locale DAB 566placeholders in definitions DAB 563ranges DAB 562

reserved groups DAB 33resizing fields DAB 296, DAB 304Result template EEG 53, EEG 71

example EEG 144results list fields

body DAB 256creating DAB 241drill down on web DAB 256footer DAB 257form properties and DAB 166header DAB 255labels DAB 254overview DAB 187permissions DAB 46reporting DAA 166results color DAB 250sort order DAB 248workflow and DAB 191

results list panedefining fields for DAB 168fields in DAB 168separator DAB 170

results parameter API 483retry interval

frequency DSO 65setting DSO 77

Return/Table Dbl-Clk active link condition CG 89, DAB 461

reusable workflow DAB 455right (align) DAB 293RIGHT function DAB 598



Master Index

rollback segments, Oracle database DB 42rollover limit CF 129

log files CF 128ROUND function DAB 598row level security DAB 52ROWCHANGED keyword DAB 616Rows

display property DAB 205maximum number of DAB 245

ROWSELECTED keyword DAB 616RPAD function DAB 599RPC (Remote Procedure Call) DAA 266

See also Remote Procedure CallRPC errors in attachments DAB 268RPC port number EEG 17RPC program numbers

AR RPC number CF 117assigning DSO 44–DSO 46, DSO 52external authentication server CF 80, CF 82,

CF 120fixed CF 25Flashboards CF 81removing from configuration files DSO 53,

DSO 54setting CF 78sockets DSO 44

RPC timeout, configuring DSO 55RTRIM function DAB 599RUG CG 147rules for SQL operations DAB 589Run If qualifications DAB 462, DAB 463Run Macro

action DAB 478, DAB 516, DAA 137command DAA 414

Run Process action API 406, CG 83, CG 124attachment pools and DAB 196defining DAB 518description DAB 478permissions DAB 519syntax guidelines DAB 521

Run Process directory CF 86Run Process special commands DAB 572run processes

usage with ARF API API 20use with ARF plug-in API 447

run with form windows maximized (applications) DAB 416

runmacro command DAA 414RunMacro DDE function DAA 66

Ssample configurations IG 16sample forms, suppressing installation IG 188sample programs

automation API 413driver API 23, API 439, API 442, API 443,

API 444Save As command DAB 90save to disk, applications DAB 416saving

applications to disk DAB 423image to file DAB 275results in workspace OP 91searches OP 90window position and size DAB 104

saving, definition files DAA 160scalability

AR System server CF 23Mid Tier CF 23

scaling image to fit DAB 275schema field values, assigning API 86schema functions API 117, API 499SCHEMA keyword DAB 616SCHEMA-ALIAS keyword DAB 616schemas

ARJoinSchema API 58manipulation functions API 114

scripts, adding to web views DAB 371Search

active link condition CG 90, DAB 460search

menu qualification DAB 437menus DAB 428, DAB 435

search database OP 82, OP 83search menus CG 67searches

accrue CF 91, DAA 95, DAA 97Advanced Search Bar DAA 98character DAA 96defining DAB 328




searches (continued)full text search CF 89Ignore Words List, using in DAA 101in databases

Informix DB 16Microsoft SQL DB 17Oracle DB 18Sybase DB 19

nonaccrue CF 92phrase DAA 95QBE DAA 97special characters DAA 100strategies DAA 99unqualified CF 69wildcards DAA 98word stems DAA 98

searchingactions

deleting OP 91executing OP 90optimizing OP 34qualifying OP 36saving OP 90saving results to workspace OP 91

advanced OP 88, OP 90for objects OP 82, OP 86for requests CG 24types of searches

arithmetic operators OP 37full text search OP 38NOT operations OP 36QBE OP 37wildcards OP 37

using SQL menus OP 38search-style character menus, populating API 20,

API 447SECOND function DAB 599Section 508

compliance DAB 403compliant web browsers CG 122

Secure Sockets Layer CF 147, CF 150See also SSL

security CF 86See also access controldatabases DAB 442, DAB 590Demo password CF 36, DAB 61, DAB 72direct SQL actions DAB 590direct SQL commands DAB 442email EEG 38, EEG 54incoming email EEG 50outgoing email with query actions EEG 56passwords CF 35security key EEG 50, EEG 54, EEG 55

expiration date EEG 56Security form EEG 38, EEG 55select all (align) DAB 294select all groups DAB 99selection fields DAB 181, DAB 232

table fields DAB 250view properties DAB 331

selection list fieldsactive link conditions CG 89compared to menus CG 66defined CG 55

selection values (field menus) DAB 182, DAB 232self-joins DAB 149send to back (align) DAB 294sending

email EEG 12to the AR System EEG 106

outgoing email EEG 93, EEG 94sent mail folder, specifying EEG 53

See also emaildaemon.properties fileseparator for results list pane DAB 170server

object actions API 78object properties API 75object property tags API 77post-installation steps IG 76uninstalling manually on Windows IG 90

server error reportingUNIX ER 10Windows NT ER 10



Master Index

server errorsAR System ER 18UNIX ER 10UNIX message catalogs ER 11Windows NT ER 11

server events CF 112Server Events form DAA 237, DAA 421

automatic generation DAA 238datatype values DAA 253events that can be recorded DAA 239server setting changes DAA 246workflow and DAA 253

server independent, exporting definitions DAA 182

server informationadvanced CF 84configuration CF 65currency types CF 105database CF 76full text search CF 87licenses CF 64log files CF 72, OP 47overview CF 58password administration CF 102platform CF 60server events CF 99server ports CF 77source control CF 95timeouts CF 61

server installationpreparation IG 37Windows IG 81worksheets

UNIX AR System mid tier IG 98UNIX AR System mid tier with Apache

IG 107Windows AR System mid tier IG 102Windows AR System mid tier with IIS

IG 110Windows AR System server IG 51

SERVER keyword DAB 616server name

choosing IG 34configuration EEG 46, EEG 48

server objects, types API 75

server optionsmodified API 568new API 567retrieved and set API 296retrieved but not set API 308

server password, configuration EEG 48server port, configuration EEG 47server process functions API 119server recording mode CF 87server statistics CF 87, OP 14Server Statistics form DAA 422server type, email EEG 18server user EEG 47server utilities

arcache CF 192, OP 73arforkd CF 195arlogdisplay OP 69armaced OP 79armaild (armailex) OP 73armonitor CF 195arplugin CF 196arreload CF 197, OP 73arservdsd OP 51arserverd (arserver) CF 199, DAA 104arservftd (arfts) CF 202, DAA 104, OP 71arsignal CF 203arstruct OP 79

Server Window DAB 85, DAB 93serverds utility OP 51servers

See also distributed serversaccess control CG 106administering DAB 80alerts, configuring for CF 121AR System CF 17, CF 123, CG 26, CG 30

naming for licenses IG 160transferring licenses IG 168

architecture CF 23AREA CF 119automation (OLE) DAA 43, DAA 60business time DAB 579cache changes CF 101changing DAB 75configuring clients CF 116configuring for plug-ins CF 118




servers (continued)configuring multiple servers CF 108configuring threads CF 82database CF 19, CG 26, CG 31DDE name DAA 65debugging OP 78directory CF 60Distributed Server Option CG 33, CG 118error log file OP 46file location (menus) DAB 434Flashboards CF 81full text search, configuring CF 90language CF 67license server CF 126license type CF 64localizing DAA 135logging server activity OP 74mail CF 118maximum forms allowed CF 65multiple CF 77, CF 108multiple servers sharing database CF 111name alias CF 61Notification DAA 358object changes DAA 240, DAA 241, DAA 243performance tuning. See performance tuningports CF 77preference CF 48, CF 126private CF 27processing concurrent requests CF 28queue CF 81queues CF 25–CF 27report server CF 51running processes with Windows NT servers

DAB 521selecting DAB 87stand-alone CF 113starting and stopping DAB 80statistics CF 87TCP port numbers. See TCP port numbersTCP/IP port CF 80temporary files DAB 85time zone CF 61unavailable DAB 87version CF 60web CF 14

Service Level Agreements application CG 121, CG 145

See also SLAservice name (DDE) DAA 72ServletExec

AS 4.1.1, starting and stopping manually IG 111

directory, changing permissions IG 109registration, verifying IG 127verifying registration and settings IG 139

servlets CF 15, CF 23LoginServlet DAB 395LogoutServlet DAB 395, DAB 397ViewFormServlet DAB 389, DAB 393

sessioninformation API 41timeout CF 126

Set Default active link condition CG 89, DAB 459Set Fields action API 84, API 405, CG 81

attachment pools and DAB 186, DAB 196defining DAB 521description DAB 479designing OP 41Filter API plug-in server DAB 590walking a table field DAB 604

set fields from web service filter DAA 289Set Tab Order dialog box DAB 306Set to Defaults field DAB 563setting help DSO 83setting mailbox defaults EEG 86setting up

Crystal Reports DAA 368search database OP 82

setting up the environment API 26settings

Crystal Reports for web DAA 146in Configuration Tool CF 125log files CF 73new database IG 25QBE DAA 100server information CF 58special submit DAB 47tab order DAB 305

shared fields DAB 262shared libraries DB 17



Master Index

shared object libraryplug-ins API 448

shared object library, plug-ins API 447shared workflow DAB 455, DAB 456Short Description core field CG 52, DAB 560,

DAB 561shortcuts to applications DAB 423show

close button in dialog box DAB 501field properties on field creation DAB 116grid (align) DAB 294only forms in application DAB 416status bar DAB 103toolbars DAB 103

Simple Mail Transfer Protocol. See SMTPSimple Object Access Protocol (SOAP) DAA 266

headers DAA 318single-byte characters DAA 91size of attachment fields DAB 267size, adjusting view DAA 136sizing fields DAB 293SLAs CG 121, CG 145

See also Service Level AgreementsSm@rtCert client IG 83, IG 145, IG 154, EEG 26SMTP (Simple Mail Transfer Protocol) CG 123

configuration EEG 47, EEG 48defined EEG 14gateway EEG 122server port EEG 48

SOAP DAA 266See also Simple Object Access Protocol

Solaris Sm@rtCert client EEG 26sort

open window action DAB 506search menus DAB 436

sort orderrequests DAB 166, DAB 171tables DAB 248

sorting records by weight DAA 93sortList parameter, and sorting lists of entries

API 71sounds in web views DAB 343Source Code Control (SCC), system integration

support API 76source code, C API API 29

source controladding DAB 90adding server objects DAA 224advisory and enforced modes CF 97advisory mode DAA 217checking in definitions DAA 186checking in server objects DAA 233checking out server objects DAA 231comments CF 97copying to .def file DAA 235enforced mode DAA 217environment DAA 215, DAA 216, DAA 219executable, running DAA 236exporting definitions DAA 225get mode DAA 230history of server objects DAA 234history, viewing DAA 233import in place DAA 186, DAA 227,

DAA 230, DAA 235importing definitions DAA 227integration with AR System DAA 216latest version DAA 234object properties DAA 217options DAA 222removing server objects DAA 230server information CF 95setting up DAA 218status history of DAA 234undoing check out of server objects DAA 232user information DAA 235

spacing, adjusting between fields DAB 297special forms

Alert Events DAA 421AR System Currency Codes DAA 423AR System Currency Label Catalog DAA 423AR System Currency Localized Labels

DAA 423AR System Currency Ratios DAA 423AR System Email Association DAA 422AR System Email Attachment Join DAA 423AR System Email Attachments DAA 422AR System Email Error Logs DAA 422AR System Email Instruction Parameters

DAA 422AR System Email Instructions DAA 422




special forms (continued)AR System Email Mailbox Configuration

DAA 422AR System Email Messages DAA 422AR System Email Security DAA 422AR System Email Templates DAA 422AR System Email User Instruction Templates

DAA 422AR System Message Catalog DAA 421Group form DAA 420preference DAA 420Report DAA 420ReportCreator DAA 421ReportSelection DAA 421ReportType DAA 421Server Events DAA 421Server Statistics DAA 422User form DAA 420

specifying installation platforms IG 190spreadsheets, in the AR System DAA 77SQL

See also Direct SQLclauses, appending OP 30command (direct SQL action) DAB 487command, run by workflow CG 84CREATE statement OP 31integrating using CG 124log file CF 75, OP 57menus CG 69, DAB 428, DAB 438, OP 38result column (set fields) DAB 587result values, assigning API 91results DAB 588rules for operation DAB 589rules for performance DAB 442views DB 36

SQL commandsDB2 DB 68–DB 93Informix DB 93–DB 116lengthening prefix DB 64Microsoft SQL DB 140–DB 168Oracle DB 116–DB 139shortening prefix DB 59Sybase DB 140–DB 168

SQL OLEDB Provider, Microsoft SQL database DB 18

SSL (Secure Sockets Layer), configuration EEG 48stand-alone server, Windows NT CF 113start commands, UNIX IG 78start.jsp CF 141starting

AR System Administrator DAB 72AR System servers DSO 37, DSO 38armonitor utility CF 195servers DAB 80

starting and stopping the email engineUNIX or Windows EEG 32

startup file, UNIX IG 188startup options, choosing IG 34startup parameters EEG 125statistic options API 315statistical processing DAB 179, DAB 181statistics

in table fields DAB 192of table fields CG 60recording CF 87reports DAA 157server OP 14

statusinformation

in templates EEG 76variables EEG 76

messages EEG 106transfer DSO 65update DSO 66

status bar DAB 103Status core field CG 51, DAB 559, DAB 561Status History DAB 468, DAB 561

core field CG 52, DAB 560table DB 32, DB 35

status information, retrieving API 43Status template EEG 53, EEG 71

example EEG 146stopping

AR System servers DAB 80, DSO 37, DSO 38STRSTR function DAB 599structures, XML API 110style sheets CF 55Subadministrator group CG 102

access DAB 34permissions DAB 37



Master Index

subadministrator permissionsapplications DAB 69, DAB 421forms DAB 69, DAB 166packing lists DAA 261

Subject line for email in filters DAB 497Submit actions EEG 69Submit active link condition CG 90, DAB 459submit filter condition DAB 462submitter access DAB 34Submitter core field CG 51, DAB 559, DAB 561Submitter group CG 104, CG 109

access control DAB 52, DAB 53reserved group DAB 34

submitter mode CF 65submitter, special access mode CF 44submitting requests across time zones EEG 121SUBSTR function DAB 599subtract operator (-) DAB 611support file functions API 117support files

directory structure CF 139modifying DAB 419timestamp CF 141

supporting forms CG 40suppressing installation forms IG 188swap forms button DAB 164Sybase database

ardb configuration file OP 33case sensitivity DB 19character sets DB 20character string and diary field limits DB 19data types DB 31date/time format DB 49field length DB 42joins DB 20Request ID and DB 51SQL commands DB 140–DB 168

Sybase servers, working with DAB 465Sybase/MSSQL database (diary field limit)

DAB 180synchronizing search database OP 82, OP 84syntax

business time DAB 581guidelines DAB 521

sysloglog file OP 74process ER 10

system configuration, customizing IG 188system fields DAB 223system load, performance and OP 28system requirements

installation IG 10UNIX API 27Windows API 26

system status logs EEG 119

Ttab order DAB 205, DAB 305tabbed pages on forms CG 61Table Dbl-Clk active link condition DAB 461

See also Return/Table Dbl-Clk active link con-dition

table drill down DAB 207table fields CF 53

body DAB 256chunking data DAB 253color of data CG 60column properties DAB 209, DAB 247creating DAB 241defined CG 59drill down on web DAB 256editable columns DAB 209fields in DAB 245footer DAB 257header DAB 255labels DAB 254looping DAA 35overview DAB 187permissions DAB 46properties DAB 244, DAB 245qualifications DAB 245read only columns DAB 209read only HTML columns DAB 209refresh options

refreshing tables DAB 252refresh results DAB 482refreshing DAB 207results color DAB 250sort order DAB 248




table fields (continued)statistics CG 60, DAB 192walking a table DAB 603workflow and DAB 191

table results list color DAB 250tables

HTML DAB 362in web views DAB 256inserting with another table DAB 368maximum number of rows DAB 245number of rows DAB 205

tables, databaseactive links DB 26attachment details DB 33containers DB 27escalations DB 26fields DB 25filters DB 26forms DB 24, DB 28indexing DB 34main DB 31menus DB 25status history DB 32workflow mapping DB 27

tablespace defaultfile name IG 44file size IG 44

take no action (push fields) DAB 514tasks, defined CG 76TCP port numbers EEG 17

See also AR System PortmapperAR TCP Port CF 117assigning CF 78configuring clients CF 116TCD IG 32

TCP/IP port CF 80TCPPORT keyword DAB 616technical essays

AR System dates, converting DB 48next available Request ID DB 50Request ID field DB 53

templates EEG 60, EEG 62adding EEG 81AR System Email Templates form EEG 81attachments EEG 82

templates (continued)configuring

default EEG 53Footer template EEG 53Header template EEG 53Result template EEG 53Status template EEG 53

Content EEG 100examples EEG 127

creating EEG 62, EEG 80defined EEG 60email DAA 137examples EEG 127, EEG 140–EEG 149exporting EEG 62Footer EEG 72, EEG 148formats

basic EEG 77HTML EEG 78labels and values EEG 76variables EEG 77XML EEG 77

Header EEG 72, EEG 148incoming email EEG 60instruction EEG 88

creating EEG 89label aliases. See label aliaseslabels and values EEG 65

formats EEG 76labels. See labelsmodifying EEG 80outgoing email EEG 60parameters EEG 73reserved variables EEG 75Result EEG 71

example EEG 144setting defaults for specific mailboxes EEG 86Status EEG 71

example EEG 146storing EEG 81types of EEG 60User-Defined Instruction EEG 61, EEG 88variables EEG 74

formats EEG 77web DAB 378, DAB 384

Templates form EEG 37, EEG 81



Master Index

temporary server files DAB 85text

as trim CG 61editing in web views DAB 352editing window DAB 180, DAB 213fields DAB 208, DAB 209

in notifications EEG 110message action DAB 490, DAB 491notification DAB 494specifying a pattern DAB 227trim style DAB 279

text color in web views DAB 344text manipulation functions API 120thickness of trim DAB 279third-party

applications and macros DAA 65components

clients, required IG 143installer IG 145

web editors DAB 386thread log file CF 75thread manager CF 30threads

configuring CF 82log file OP 58notification CF 80performance tuning OP 24–OP 27processing requests CF 29restarting CF 30routing requests CF 28types of CF 28–CF 29worker CF 25, CF 29

timeconversion DB 48criteria in escalations DAB 529fields DAB 179

time and date settings in AR System DAB 105Time As active link condition CG 94TIME function DAB 599time interval EEG 42TIME keyword DAB 616time zones CF 61

submitting requests across EEG 121time-out settings, DDE DAA 65, DAA 74timeouts CF 61

times selected (escalations) DAB 530TIMESTAMP keyword DAB 471, DAB 538,

DAB 617timestamp, support files CF 141tips, program design API 407title bar icon DAB 326title bar, customizing in applications DAB 416title, HTML page DAB 343To Entry ID field DAB 567To Form field DAB 568To Form Name list DSO 73To Mapping field DAB 567To Server field DAB 568To Server Name list DSO 73Toolbar Button active link condition CG 89toolbar buttons CG 57

active links DAB 540appearance DAB 545deleting DAB 549order, changing DAB 546

toolbarshiding on web view DAB 330showing DAB 103web editor DAB 342

top (align) DAB 293topic name (DDE) DAA 72trace modes

activating OP 47debugging CF 72for workflow activity DAB 539guide activity DAA 28, OP 46overview OP 46

training for AR System CG 148transactions

database values, versus DAB 469join forms DAB 153values, checking DAB 466

Transfer Mode field DAB 568Transfer Status field DAB 567translated views CG 47transmission or instruction failures EEG 120




trimadding to a form DAB 199alignment DAB 279background mode DAB 280creating DAB 277depth effect DAB 279fields DAB 278justification DAB 279orientation DAB 279overview DAB 199text style DAB 279thickness DAB 279URLs DAB 199, DAB 222, DAB 280

trim fields CG 61troubleshooting

See also diagnostic messagesemail request processing EEG 123for Windows servers EEG 122notify filters EEG 123performance OP 20–OP 22the installation IG 10tools OP 79

TRUNC function DAB 599tuning. See performance tuningtype information, accessing API 411type library file, including API 412type library information (OLE) DAA 43types of forms DAB 120types of licenses IG 160

Uunapplied changes, confirm to close DAB 107Un-Display active link condition CG 89, DAB 459uninstalling

AR System clients IG 156server, manually on Windows IG 90

unique (index) check box DAB 175UNIX

arimportcmd and DAA 409database directory CF 77email installation EEG 28

ESD EEG 29running the script on EEG 30

email notifications CF 67enabling an AR Distributed Server DSO 35

UNIX (continued)environment variables IG 188error message file ER 13exporting a CD-ROM IG 193licensing an AR Distributed Server DSO 34message catalogs ER 11mounting a CD-ROM IG 192server error reporting ER 10server errors ER 10startup file IG 188

UNIX files, locations IG 181UNIX servers

starting CF 195UNIX start command IG 78UNIX system requirements API 27unmapped fields

identifying DSO 80set to NULL DSO 55

unordered lists DAB 356unqualified searches CF 69unregistered users, authenticating CF 70update status DSO 66Update Status field DAB 567updating

batches of objects DAB 99distributed fields DSO 60emaildaemon.properties file EEG 36

upgrade option IG 25, IG 26upgrading

AR System servers DSO 53from Remedy Mail Server EEG 24

UPPER function DAB 593, DAB 599URL for LDAP DAA 378URL links in forms CG 61URLs

adding to form DAB 210, DAB 280buttons displayed as DAB 208changing color DAB 281direct access DAB 389directly accessing report form DAA 164encoding DAB 393for logging in DAB 395for logging out DAB 395importing DAB 386trim DAB 199, DAB 222



Master Index

usability DAB 25User

Central File form CF 48Preference form CF 48

user configuration directory IG 142User form CF 34

access control DAA 420warning DAB 126

user groups, Remedy CG 147User Instruction Templates form EEG 37, EEG 89user interface, localizing DAA 120USER keyword DAB 617user login accounts, adding DAB 78user name and password, DB2 database DB 14user name field, in notifications EEG 110user name path, MBOX EEG 45user names CF 35user preferences

customizing CF 46reporting DAA 144

User tool. See Remedy Useruser, email server EEG 47, EEG 48user-defined actions EEG 70User-Defined Instruction templates EEG 88users

access control DAB 35alert CF 72AR System Alert DAA 360authenticating CF 70changes CF 101, DAA 240changing DAB 77changing layout DAB 326default for notifications DAB 497defining CF 34deleting CF 37Demo user CF 37email notifies from CF 67guest CF 68, DAB 47, DAB 65, DAB 67guests CG 99information (source control) DAA 235license information CF 41log file CF 75, OP 59name (notification) DAB 495operations, preventing CF 71performance and OP 28

users (continued)permissions CF 35, DAB 62privileges, for API functions. See individual

API functions API 216prompted for login CF 67viewing changes DAA 245web CF 50with disabilities DAB 403

utilitiesarcache CF 192, OP 73arforkd CF 195arlogdisplay OP 69armaced OP 79armaild (armailex) OP 73armonitor CF 195arplugin CF 196arreload CF 197, OP 73arservdsd OP 51arserverd (arserver) CF 199, DAA 104arservftd (arfts) CF 202, DAA 104, OP 71arsignal CF 203arstruct OP 79debugging OP 79

Vvalidating passwords CF 69value

align DAB 293assigning in workflow DAB 527assigning with plug-in DAB 590left (align) DAB 293qualifications DAB 467right (align) DAB 293set fields DAB 527setting initial DAB 197table fields DAB 250view properties DAB 331

value parameter API 392value scaling, coordinating API 64values

data structures for API 51defined EEG 65format, templates EEG 76log entries OP 48, OP 59variables EEG 74




Variable Replacement tab, AR System Email Mes-sages form EEG 101

variablesenvironment CF 32formats EEG 77global DAB 286in templates EEG 74UNIX environment IG 188

vendor forms CF 18, CG 38, CG 125creating DAB 139definition DAB 122modifying fields DAB 142properties DAB 134viewing information DAB 167

verifyingalert users CF 72the ServletExec registration IG 127

Windows IG 139virtual options IG 127

Verity Developer’s Kit DAA 91version

database CF 77servers CF 60

VERSION keyword DAB 617version, getting latest from source control

DAA 234vertical expansion (fields) DAB 297view fields CG 62

creating DAB 270overview DAB 197workflow and DAB 198

view forms CF 18, CG 38, CG 125creating DAB 134data types supported DAB 135definition DAB 122displaying information DAB 168modifying fields DAB 142properties DAB 134

view functions API 117, API 499view user interface (VUI) DB 24ViewFormServlet DAB 389, DAB 393

viewingalerts DAA 359group changes DAA 245server changes DAA 242server object changes DAA 243server objects DAB 94user changes DAA 245

views CG 22, CG 47adjusting size DAA 136appearance DAB 324ARNotification DAB 498changing current display DAB 315converting DAB 320creating DAB 310defining searches DAB 328deleting DAB 317displaying fields DAB 218exporting DAA 137exporting and importing definitions

DAA 187field permissions DAB 44form permissions DAB 60how selected for user DAB 394including/excluding fields DAB 333localized DAA 119menu access DAB 329modifying DAB 315multiple DAB 309, DAB 310naming DAB 316preference settings DAB 318properties DAB 322request aliases DAB 326results list color DAB 250, DAB 331,

DAB 332sizing DAB 317SQL DB 36web DAB 117, DAB 269, DAB 389web templates DAB 378, DAB 384

views (VUIs), manipulation functions API 114visible pane banner DAB 325VUI keyword DAB 617VUI-TYPE keyword DAB 617



Master Index

WWait action CG 85, DAB 479, DAB 528, DAA 21walking a table field DAB 603warning definition ER 8warnings

active links and filters DAB 491administrator-only permissions DAB 107blank field labels DAB 107duplicate non blank field labels DAB 107Group form DAB 126message action DAB 492User form DAB 126

watermark DAB 344web

centralized preferences CF 50Configuration Tool CF 15default path CF 86editing environment DAB 341fields fixed position DAB 311, DAB 337,

DAB 346fields relative position DAB 337hiding menu bar DAB 330logging OP 63, OP 72logging in DAB 338, DAB 395, DAB 396logging out DAB 338, DAB 395, DAB 396saving application to disk DAB 423server CF 14templates DAB 378, DAB 384views DAB 394

web alias DAB 324, DAB 338in web view CF 141

web applicationscache CF 138deploying CF 138, DAB 340development DAB 336example DAB 399file structure CF 139form action fields DAB 339help DAB 555JSP files CF 138logging in DAB 338, DAB 395, DAB 396logging out DAB 338, DAB 395, DAB 396navigation DAB 339opening in a browser DAB 387overview DAB 336

web applications (continued)planning DAB 336primary form CF 141workspaces and DAB 339

web browser clients CG 26, CG 28Section 508 compliant CG 122

web configuration IG 19web editor

third-party DAB 386toolbar DAB 342workspace DAB 341

web installation, AR System server IG 66web reporting

checklist DAA 143components DAA 142Configuration Tool DAA 145environment DAA 147running reports DAA 163

web service clients DAA 281web service configuration settings CF 136web services CF 12, CF 15, CF 21, CF 136,

CG 125, DAA 265advanced XML editing DAA 313AR System Configuration Tool DAA 319authentication DAA 318base form DAA 269choice element DAA 298complex documents DAA 295consuming DAA 289consuming flow DAA 292create operation DAA 283creating CG 125, DAA 268custom DAA 274data types DAA 316default DAA 270describing DAA 266examples DAA 322get operation DAA 299importing an XML schema DAA 314join forms DAA 304line items DAA 297mapping DAA 269, DAA 293, DAA 300nillable attributes DAA 297object properties DAA 307operations DAA 269, DAA 279, DAA 283




web services (continued)publishing CG 125, DAA 268publishing flow DAA 281set fields from DAA 289set operation DAA 283, DAA 299simple documents DAA 293simple XML editing DAA 306workflow CG 24XML editing DAA 306, DAA 313XPATH function DAA 286

Web Services Description Language (WSDL) DAA 267, DAA 270, DAA 274

web site, Remedy CG 142web views

adding fields DAB 345adding scripts DAB 371background color DAB 344background images DAB 344converting DAB 320creating new folder DAB 358Crystal web settings DAA 146dialog windows DAB 317direct access URL DAB 389, DAB 395editing text DAB 352exporting DAB 386external files and DAB 377, DAB 419form action fields DAB 348formatting DAB 342importing URLs DAB 386inserting images DAB 357labels for attachment pools DAB 269links DAB 372lists DAB 355overview DAB 336preferences DAB 117properties DAB 322reporting DAA 144sounds DAB 343tables DAB 256text color DAB 344titles DAB 343

WEEKDAYfunction DAB 600keyword DAB 617

weekdays (escalations) DAB 530

Weight field DAB 563WEIGHT value in full text search DAB 170weight, sorting records by DAA 93weighting results with FTS DAA 92When to Update field DAB 568Width

field DAB 170, DAB 205wildcards CF 90, DAB 613

in full text search DAA 98, DAA 100in Informix DB 16searching OP 37

Window Close active link condition CG 88, DAB 460

Window Loaded active link condition CG 89, DAB 460

Window Open active link condition CG 88, DAB 460, DAB 533

windowsmain DAB 85modify or display DAB 503Packing List DAA 257report DAB 506saving position and size DAB 104search or submit DAB 502Server DAB 85workflow DAB 451

Windows clients CF 116Windows files, locations IG 183Windows NT

enabling an AR Distributed Server DSO 34licensing an AR Distributed Server DSO 32server error reporting ER 10server errors ER 11

Windows serversdata reload CF 203starting CF 195troubleshooting for EEG 122

Windows, email installation EEG 23, EEG 26ESD EEG 26running the Windows installer EEG 26

Winsock IG 144Wireless CG 144wireless clients CG 28wizards, guides as CG 76worker threads CF 25, CF 29



Master Index

workflowSee also active links; escalations; filters; work-

flow actions; workflow active link conditionsactive link conditions CG 95alert list fields and DAB 191analysis CG 131AR System and CG 72attachment pools and DAB 196audit trail CG 80Basic properties DAB 454Basic tab DAB 457basics DAB 457changing field characteristics CG 86changing field values CG 81, CG 83contrasting components CG 73DDE and CG 86debugging OP 78defined CG 23, CG 72displaying messages CG 80examples DSO 101execution order CG 92, DAB 533guides CG 76information in supporting forms CG 41join forms and CG 93, DAB 151logging CF 75, OP 62mechanics CG 78notifying users CG 81objects DAB 448OLE and CG 87page fields and DAB 193performance tuning OP 39$PROCESS$ commands DAB 572qualifications CG 74, CG 93, DAB 464related to fields DAB 219results list fields and DAB 191reusable DAB 455Run Process commands DAB 572running a program CG 83running an SQL command CG 84Server Events form and DAA 253shared DAB 455shared, samples of DAB 456specified execution order CG 84table fields and DAB 191types of actions DAB 477

workflow (continued)view fields and DAB 198walking a table field DAB 603windows DAB 451

workflow actionsalternate CG 78Call Guide CG 84, DAB 477, DAB 479,

DAA 17Change Field CG 86, DAB 186, DAB 196,

DAB 477, DAB 479changing order DAB 476Close Dialog DAB 482Close Window CG 85, DAB 477, DAB 482Commit Changes CG 85, DAB 477, DAB 484creating and modifying DAB 473DDE CG 86, DAB 477, DAB 486, DAA 71deleting DAB 475Direct SQL CG 84, DAB 477, DAB 486,

DAB 488, DAA 19, DAA 20Else DAB 454Exit Guide CG 85, DAB 477, DAB 488,

DAA 19Go To Guide Label CG 84, DAB 477,

DAB 488, DAA 20Goto CG 84, DAB 478, DAB 488If DAB 454Log to File CG 80, DAB 478, DAB 490Message CG 80, DAB 478, DAB 491modifying DAB 475Notify CG 81, DAB 478, DAB 493OLE Automation CG 87, DAB 478,

DAB 499, DAA 42Open Dialog DAB 499Open Window CG 85, DAB 478, DAB 499primary CG 78Push Fields CG 83, DAB 186, DAB 196,

DAB 478, DAB 512Run Macro DAB 478, DAB 516Run Process CG 83, DAB 196, DAB 478,

DAB 518Set Fields CG 81, DAB 186, DAB 196,

DAB 479, DAB 521table of CG 79types DAB 477Wait CG 85, DAB 479, DAB 528, DAA 21




workflow active link conditionsAfter Modify CG 91After Submit CG 91Button/Menu Item CG 89Copy To New CG 88Delete CG 90Display CG 89Gain Focus CG 90Interval CG 89Lose Focus CG 90Menu/Row Choice CG 89Merge CG 91Modify CG 90Return/Table Dbl-Clk CG 89Search CG 90Set Default CG 89Submit CG 90Un-Display CG 89Window Close CG 88Window Loaded CG 89Window Open CG 88

workflow form, default EEG 50workflow mapping, database tables DB 27workflow server CG 26workflow server password CF 105workflow serverSee also AR System serverworking directory, Configuration Tool CF 126worksheets

AR System mid tier installationUNIX IG 98UNIX with Apache IG 107web servers IG 96Windows IG 102Windows with IIS IG 110

AR System server installation, Windows IG 51

client installation on Windows IG 152database preparation, Microsoft SQL IG 57

worksheets (continued)installing

all platforms and databases IG 38DB2 database, UNIX IG 51DB2 database, Windows IG 51Informix database, UNIX IG 58Microsoft SQL server database, Windows

IG 55Oracle database, UNIX IG 42Oracle database, Windows IG 45Sybase database, UNIX IG 60Windows clients IG 152

licensing IG 167workspaces

displaying objects in DAB 96using DAB 98web applications and DAB 339

workspaces, saving search results to OP 91write field DAB 206Write License Pool field DAB 565write licenses CG 114WSDL DAA 267

See also Web Services Description Language

XX (horizontal position of field) DAB 204XML CG 124

file type DAA 178formats for exporting DAA 173, DAA 174saving packing lists in DAA 262

XML definitions, exporting API 498XML editing, web services DAA 306XML format, templates EEG 77XML pagelets DAB 345XML structures API 110XML Transformer CF 14XPATH function, web services DAA 286

YY (vertical position of field) DAB 205YEAR function DAB 600

ZZenkaku Katakana searches DAA 91

