mastering soft skills-communication
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What is Communication ?
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Definition of Communication
Communicationis defined as the interchange ofthe thoughts or opinion through shared symbolse.g. language, word, phrases, etc.
Communicationis a set of skills that enables aperson to convey information so that it is receivedand understood
Communicationis the successful exchange of
Information from one person to another
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Process of Communication
Feedback
Source Encoding Channel Decoding Receiver
Message Message Message Message
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Do you think Communication is a skill ?
Answer is YES
Communication is askill and like any otherskill, to acquire it you
need to practice
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Communication
skills
Team work
Personal
Grooming
Listening Skills
Bod
Language
What does it take to be successful ?
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Types of Communication
Communication
Verbal
CommunicationNon-Verbal
Communication
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Verbal Communication
Verbal Communicationcan be defined ascommunicating yourthoughts, ideas through
words.
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Non Verbal Communication
Non VerbalCommunicationisthe process ofcommunication
through sending andreceiving wordlessmessages
Gestures
Bod PostureFacial
E!"ression
Ee
Contact
#inkingTone o$
%oice
Distance
while talking
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Do you think Communication is Important?
Share our ideas and opinions
Provide feedback to others
Get information from othersDevelop social relationships
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Important Question ?
When we communicate what according toyou is most important?
-Non-Verbal (body language, gestures, etc.)
-Verbal (spoken words)
-Voice (tone, volume, pitch, rhythm, etc.)
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Answer is :
The most important is
Body Language- 55%
Voice- 38%
Verbal- 7%
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Barriers to Communication
PhsicalBarrier
Language
Pschological
barriers
Personal&nterest
&n$lection
Environment
'(oise
&nterru"tion
Listening
Skills
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How can you overcome the barriers?
Be sensitive to receivers point of viewListen to understand
Learn to use feedback well
Use direct, simple language, or at least uselanguage appropriate to the receiver
Use proper channel's, learn to use channelswell
Learn to use supportive communication,not defensive communication
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Various ways of Communicating
Speech
Writing emails, letters, memos, etc.
ListeningNon-Verbal language
Music
ArtCrafts
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What's in it for me?
Good Communication Skills will help you
to communicate effectively with peers, managers, fieldstaff and understand their requirements and instructione.g. there are two people A & B, they have to give
instruction to their team, A has excellent communicationskills & his team understand all his instruction &performs the task successfully whereas B lackscommunication skills so when he instructs his team, halfof them could not understand him which causes lot ofconfusion in his team and they do the task incorrectly
establish relationship at your work placein your future interviews, in your growthCompanies will be attracted to hire youto develop your personality and look professional
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Questions !!!