mastering the art of feedback july 13, 2015. tips how-tos steps to take do’s and don’ts
TRANSCRIPT
![Page 1: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/1.jpg)
Mastering the Art of Feedback JULY 13, 2015
![Page 2: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/2.jpg)
TipsHow-TosSteps to takeDo’s and Don’ts
Great Feedback
We are here SELF-AWARENESS BASED LEARNING
• Why Feedback Matters
• Curse of the Lizard Brain
• Levels of Listening
• Exploring Your Motives
• Seeing One Another
And finally….• How-to Give
Feedback
![Page 3: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/3.jpg)
Why Feedback Matters:
Individual
Team
![Page 4: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/4.jpg)
![Page 5: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/5.jpg)
Reflexive Action
React
Respond
![Page 6: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/6.jpg)
For Discussion:
Talk about your lizard brain when it comes to giving and receiving feedback.
What is the learning for you here?
What can you do to shift toward a more effective approach?
![Page 7: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/7.jpg)
Level 1
![Page 8: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/8.jpg)
also Level 1
![Page 9: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/9.jpg)
Level 2
![Page 10: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/10.jpg)
Level 3
![Page 11: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/11.jpg)
For Discussion:
Is listening at Level 3 an important part of your job? If so, why?
What affects the Level 3 within your department?
How might this learning change how you approach your co-workers?
![Page 12: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/12.jpg)
![Page 13: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/13.jpg)
Event
I/We are Virtuous
They are Flawed
Note my good behavior
Note their bad behavior
Gather Evidence
Notice similar events
Judgement
Seek-out Support
“They” are different
Polarization
![Page 14: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/14.jpg)
Event
I/We are Virtuous
They are flawed
Note my good behavior
Note their bad behavior
Gather Evidence
Notice similar events
Judgement
Seek-out Support
“They” are different
The way out is to question your own motives.
![Page 15: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/15.jpg)
For Discussion:
Where do you get polarized?
What is the ideal point for offering feedback?
What steps might you take based on this learning?
![Page 16: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/16.jpg)
![Page 17: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/17.jpg)
Share with your partner:
How did this exercise make you feel?
What did you sense in the Level 3? What did your partner sense? Were they different? Similar?
What might this have to do with feedback?
![Page 18: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/18.jpg)
![Page 19: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/19.jpg)
Give your partner feedback:
What did your partner do well? What would you have liked more of?
What does this tell you about communicating effectively?
![Page 20: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/20.jpg)
Finally….How to Give Feedback
![Page 21: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/21.jpg)
For Discussion:
What does this tell you about good feedback?
What worked and what didn’t?
How can you use this learning?
![Page 22: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/22.jpg)
EEC Model for Feedback Event: When you ____________________ (this is about their behavior or performance). Effect: I felt ________________ (happy/frustrated/encouraged/disappointed, etc.). You may also want to name the impact you believe the behavior has had on the whole team. Change: My request is __________________ (this is specific action you would like them to take to address the issue—in the case of positive feedback it may be asking for MORE of the behavior. RECEIVING / ASKING for Feedback
![Page 23: Mastering the Art of Feedback JULY 13, 2015. Tips How-Tos Steps to take Do’s and Don’ts](https://reader030.vdocument.in/reader030/viewer/2022032313/56649e6a5503460f94b6731b/html5/thumbnails/23.jpg)