Masters Programs in Telecommunications Management

Workshop on

Internationalization of Engineering Education-Towards

Quality and InnovationDr. Haythem Bany Salameh

Yarmouk University2/4/2013

Outline

OverviewProgram RationaleProgram SpecificationsProgram ContentsConclusions

Introduction• Aims: offer students combination of technology,

policy and management knowledge

• Targets groups ▫ Engineers from telecom industry: advance their

career▫ Fresh engineers: improve their employability chances

• Program significance: was identified through several surveys and consultation with the industry

• Expected outcomes: produce qualified/experienced engineers who can compete in local and regional telecom. markets.

Rationale

• Through consulting with industry:▫ Knowledge & skills developed in undergraduates are

inadequate to address the requirements of managing telecom. Systems

▫ Many engineers from Telecom companies pursued MBA

programs to improve their managerial, personal & analytical skills

▫ MBA do’t provide graduates with up-to-date technical knowledge required for a successful career in managing Telecom companies

Objectives

• Prepare Telecom engineers to be successful managers in Telecom business environments

• Create Telecom professional who is ▫ Technically up-to-date ▫ Business-minded ▫ Highly in tune with the policy issues associated

with the dynamically changing Telecom industry

Justifications- Demand DataNo. Question Yes

(%)No (%)

Total

1 Are you satisfied with the skills of the graduates of engineering schools in Jordan at the Bachelor level?

74 29 110

2 Are you satisfied with the skills of the graduates of engineering schools in Jordan at the Master level?

62 41 110

3 Is there a need to improve managerial skills of telecom engineers at your organization?

92 6 110

4 Have you enrolled or considered enrolling in an MBA program? 51 47 110

5 Do you think that a Master degree in Telecommunications Management would be of interest to you and your engineering staff?

86 12 110

6 Do you think that such a program would be better for engineers than a traditional MBA program ?

92 6 110

7 Do you think that a Master degree in Telecom management could solve problems in your company?

73 25 110

8 Do you think that such a degree would shorten the training cycle required for engineering staff at your company?

73 25 110

9 Would you enroll in such a program? 83 15 110

10 Would like to see a field training component in such a program? 91 7 110

71.84 28.16 100

56.36 37.27 110

83.64 5.45 110

46.36 42.73 110

78.18 10.91 110

83.64 5.45 110

66.36 22.73 110

66.36 22.73 110

75.45 13.64 110

82.73 6.36 110

Surveyed Competencies

Rank Competency Mean1 Management of Telecom Network 4.392 Management, project management, team management 4.313 Future telecom industries 4.274 Planning and optimization 4.235 Soft skills 4.126 Telecom market knowledge 3.997 Organization theory 3.968 Language skills – English 3.959 Research methodology 3.83

10 Service flow and logic 3.7711 Financial and admin management 3.7412 Total Quality Management 3.7413 Regulations and policies 3.6814 IT and computer skills 3.6715 Business Technology Strategy 3.6716 Marketing and Financial Management 3.5617 Human Resource Management 3.4418 Competition and regulation issues 3.3619 Entrepreneurship 3.3020 Accounting, Economics, Finance 3.20

Competition EnvironmentMasters of Business Administration

Name of Institution Degree CountryYarmouk University (YU) Masters of Business

AdministrationJordan

Arab Open University (AOU) Masters of Business Administration

Jordan

New York Institute of Technology (NYIT)

Masters of Business Administration

Jordan

German-Jordanian University (GJU)- Talal Abu-Ghazaleh School of Business

Masters of Business Administration

Jordan

Princess Sumaya University for Technology (PSUT)

Global MBA Jordan

The American University in Cairo (AUC)

MBA in Management of Information Systems

Egypt

University of Jordan (UJ) Masters in Industrial Engineering / Management

Jordan

The American University in Cairo (AUC)

MBA in Management of Information Systems

Egypt

Surveyed Program Specifications

No.

Question Answer

1 Which study model would you prefer?

Full time-Distance Learning

Full time-Regular Class

Part time-Distance Learning

Part time-Regular Class

Total

3.4% 14.6% 15.7% 66.3% 100

2 What is the average duration of study that you prefer?

2 years Less than 2 years

More than 2 years

58.4% 38.2% 3.4% 100 

3 Where do you prefer to join the program?

Amman Irbid Does not matter

 

72.4% 14.9% 12.7% 100 

Program Specifications

SpecificationAwarding body/institution Yarmouk UniversityTeaching institution Yarmouk UniversityAccreditation HEAC Name of the final award Master of EngineeringProgramme title Master of Engineering in Telecommunications Management

Mode of study Non-thesisFull time Regular classPart time Regular class with the possibility of remote lecturing through synchronous video

Program Contents 33 credit hours of course work: 24 core+9 elective Core courses include 3 credit hours of project based course A comprehensive exam

Language of study EnglishTuition 120 JD per credit hourExpected Starting Date Sep. 2013

Program Contents

• The program combines courses on▫Fresh, innovative, and cutting-edge technical

topics▫Management, regulatory, and public policy

instruction topics

Program OutcomesPROGRAM OUTCOME

OUTCOME DESCRIPTION

ABasic Management Sciences

The ability to demonstrate and apply knowledge and understanding of the principles of math, statistics and management sciences to solve telecommunication management problems. This will include the ability to demonstrate knowledge and understanding of Accounting and financial issues, Organizational behavior, Strategic management theory and practice, Marketing, Project management fundamentals, Business research methods, the Structure of the telecommunications network –wired and wireless.

BProblem Solving

The ability to identify, formulate and solve telecommunications management problems. The graduate shall be able to 1. Apply appropriate engineering methods to ill-defined problems in telecommunication2. Create models for telecommunications network to evaluate performance with proper regard

given to the underlying assumptions and limitations 3. Apply practical thinking processes to develop leadership and management skills4. Apply software tools to solve telecommunications management problems

CDesign

The ability to design processes to meet telecommunications industry needs. The graduate shall display1. Ability to apply design methods to unfamiliar ill-defined problems including the choice of

technology and possibly involving other disciplines such as IT and civil engineering projects.2. Knowledge and understanding of industry-standard technologies as well as the related codes of

practice and standards and the need for their enforcement3. Ability to integrate systems of people and energy in a time-constrained environment

DPractical Aspects and Labs

The ability to conduct investigations to provide practical solutions of ill-defined problems within telecommunications engineering. The graduate shall be able to 1. Conduct experiments and collate, analyze, present and interpret telecommunication technology

data sets. 2. Analyze data using a range of relevant software packages. 3. Use up to date analytical, experimental and implementation tools to improve telecommunications

services.4. Use research tools including market and technology research

Program OutcomesPROGRAM OUTCOME

OUTCOME DESCRIPTION

ELifelong Learning

The ability to work effectively as an individual, in teams and in multidisciplinary settings together with the capacity to undertake lifelong learning. The graduate shall be able to 1. Plan and carry through self-directed continuing professional development to improve their own

knowledge and competence 2. Demonstrate understanding of group dynamics and exercise leadership3. Self-evaluate and take responsibility for continuing academic/professional development.4. Consult and work with experts in various fields in the realization of a product or system.

FEthics, Regulation and social issues

The ability to demonstrate and apply an understanding of the need for high ethical standards in the practice of engineering, including the responsibilities of the engineering profession towards people and the environment. The graduate shall display1. Knowledge and understanding of the social, environmental, ethical, economic, financial,

institutional and commercial considerations affecting the exercise of telecommunications engineering.

2. Knowledge and understanding of the health and safety and legal issues and the impact of engineering solutions in a societal and environmental context.

3. An ability to reflect on social and ethical responsibilities linked to the application of their knowledge and judgments.

4. Knowledge and understanding of telecommunications regulation issues and policiesGSoft skills

An ability to communicate effectively with the telecommunications engineering community and with society at large, and to foster appropriate professional and inter-personal skills. The graduate shall be able to 1. Describe succinctly the relevant advantages and disadvantages of the various technologies to a

lay audience. 2. Write technical papers and reports and synthesize their own work and that of others in abstracts

and executive summaries.3. Communicate effectively in public, national and international contexts.4. Take significant responsibility for the work of individuals and groups; lead and initiate activity

Core courses: 24 credit hours

Course Number

Course Title Credit Hours

600 Statistics and Data Analysis 3621 Telecommunication Regulation and Policies 2620 Management of Telecommunication Services 3624 Telecommunications in the Business Environment I 3626 Telecommunications in the Business Environment II 3601 Professional Development 1660 Telecommunications Networks: Structure and Architecture 3670 Project Management for Telecommunications 3695 Graduation Project 3698 Comprehensive Exam 0

Total 24

Elective courses: 9 credit hours

Course Code

Course Number

Course Title Credit Hours

TME 622 Management and Organization Behavior 3TME 630 Operations Management for Telecommunications 3TME 650 Marketing Strategy for Telecom Engineers 3TME 660 Entrepreneurship in the Telecom Business 3TME 691 Special Topics on Telecommunications Management 3TME 692 Independent Studies in Telecommunications Management 3

Course Code

Course Number

Course Title Credit Hours

CTE 655 Network Planning and OptimizationCTE 656 Mobile Communications Technology 3CTE 659 Wireless Network Technology 3CTE 661 Core network-Switching Technologies 3CTE 662 Telecommunication Network: Operations and Implementation 3CTE 663 IP Telephony and Next Generation Networks (NGN) 3

Group I: 6 credit hours

Group II: 3 credit hours

Teaching and Venue

• Program will be held at Prince Faisal Center in Amman

• Technical courses will be taught by YU telecom. staff

• Management courses will be taught by staff from YU college of economics & GJU business school

• Possibility of delivering some courses through video conferencing

Expected Intake

Academic Year 2012/201

3

2013/201

4

2014/201

5

2015/201

6

2016/201

7Intake (No. of Students)

20 20 30 30 30