matakuliah: j0124/manajemen sumber daya manusia tahun: 2007/2008 modul 21 individual performance and...
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Matakuliah : J0124/Manajemen Sumber Daya ManusiaTahun : 2007/2008
MODUL 21Individual Performance and
Retention
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Bina Nusantara
LEARNING OBJECTIVESAfter studying this chapter, the students should be
able to : • Discuss how motivation is linked to individual
performance• Identify the changing nature of the psychological
contract• List the 5 major retentions, determinants and
Identify activities related to them• Outline the retention management process and
hor to measure and assess turn over
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Bina Nusantara
OUTLINE• Individual employee performance• Psychological contract• Job satisfaction and organizational commitment• Retention of human resources• Retention determinants• Retention management process
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Bina Nusantara
INDIVIDUAL EMPLOYEE PERFORMANCEEffort Expended :
• Motivation
• Work ethic
• Attandance
• Job design
Individual Performance (including quantity and quality)
Individual Ability :
• Talents
• Interests
• Personality factors
Organizational Support :
• Training and development
• Equipment and technology
• Performance standards
• Management and co-worker
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Bina Nusantara
INDIVIDUAL / ORGANIZATIONAL RELATIONSHIP
• Psychological contract :
– The changing psychological contract
– Economic changes
– Generational differences
• Loyalty
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Bina Nusantara
JOB SATISFACTION & ORGANIZATIONAL COMMITMENT
• Absenteeism :
– Type of absenteeism
– Measuring absenteeism
– Controlling absenteeism
• Turn over
– Type of turn over
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Bina Nusantara
RETENTION OF HUMAN RESOURCES
• Importance of retention
– Retention as management concern
– Retention officer
• Why people stay or leave
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Bina Nusantara
RETENTION DETERMINANTS• Organizational components
– Organizational culture and value
– Organizational strategies, opportunities, and management
– Job continuity and security
• Organizational career opportunities– Career development
– Career planning
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Bina Nusantara
• Rewards and retention– Competitive benefit
– Special benefit
– Performance and compensation
– Recognition
• Job design and work– Work flexibility
– Work/life balancing
• Employee relationship
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Bina Nusantara
RETENTION MANAGEMENT PROCESS
• Retention measurement and assessment
– Measuring turn over
– Cost of turn over
– Employee surveys
– Exit interview
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Bina Nusantara
• Retention intervention
– Recruiting process
– Selection process
– Orientation and training
– Compensation
– Career development and planning
– Employee relation
• Evaluation and follow up
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Bina Nusantara
CLOSING• There are components of individual performance• Motivation deals with needs and desires of human
behaviour• Psychological contratcs are changing along with
employee loyalty to their employers• The interaction of individuals and their job affects
both job satisfaction and organizational commitments
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Bina Nusantara
• Retention of employees is a major focus of human resource efforts in organization
• Turn over should be measured and its cost determined
• HR intervention to reduce turn over can include a number of different HR activities