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MATERIAL HANDLING MACHINE B03S2CHAP1-MS www.sanygroup.com SANY Industrial Park, Gaolan Port Economic and Development Zone, Zhuhai, Guangdong, China Tel 0756-7266945 Service 4008 87 8318 Fax 0731-84031999-149 Consulting 4008 87 9318 Email [email protected]

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Page 1: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

MATERIAL HANDLING MACHINE

B03S2CHAP1-MS

www.sanygroup.com

SANY Industrial Park, Gaolan Port Economic and Development Zone, Zhuhai, Guangdong, China

Tel 0756-7266945 Service 4008 87 8318

Fax 0731-84031999-149 Consulting 4008 87 9318

Email [email protected]

Page 2: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

MATERIAL HANDLING MACHINE

ACHIEVEMENT OF PROFESSIONAL QUALITY

03

01

05

07

COMPREHENSIVE PRODUCT SERIES

SAFE AND RELIABLE

HIGH-EFFICIENCY

ENERGY-SAVING

Page 3: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

1 / 2

Beam option"B" means bent beam"K" means straight beamFor example, the code of one kind beam configuration "B20" Means it is bent beam and the operation radius is 20 meters

power modes

1.diesel engine

2.Hybrid (diesel engine - motor)

3.motor

Double connecting rod lifting

Single connecting rod lifting

Attachment option

SANY MATERIAL HANDLING MACHINE SERIES

COMPREHENSIVE PRODUCT SERIESSany material handling machine dedicated

bulk, bulk cargo, general cargo handling and

other services, flexible mobility products,

efficiency and diversity to meet the port, and

railway freight yard field handling needs.

We adopt advanced model design. Our

material handling machine has many

removable chassis system, with a adjustable

height and optional power system, cabin,

beam configuration and attachment according

to the customer request. Therefore, we

can supply efficient cargo bulk loading and

unloading equipment for different port and

wharf. Our beam has straight style(suit for

loading) and crooked style(suit for unloading),

with different length combination for swing

arm and rod. The attachment has a extensive

range of shell attachment , log attachment,

plum attachment . customer can change it

conveniently and quickly according

to the different cargo and operation

requirement to realize the efficient

work on different condition. We

persist in providing best solution

for different port ,wharf and CFS.

Page 4: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

3 / 4

SANY MATERIAL HANDLING MACHINE SERIES

SAFE AND RELIABLE

Intelligent Anti-Rollover Protection TechnologyThe system can detect equipment’s real-time working stability status. When it has rollover trend, the control system will send out alarm signal with fast response; If the dangerous conditions continues, the system will suspend the dangerous operation to ensure security.

Telescopic widen chassis TechnologyIt has good stability with using the telescopic widen chassis.

Fire Extinguishing TechnologyEquipped with network type powerful spray type automatic fire extinguishing device, it can has fire alarm, flame retardant, fire extinguishing function with excellent performance.

Solid tyre flexible suspension TechnologyProvide solid tyre flexible damping technology according to clients needs to achieve safer and lower tyre maintenance cost.

Combine with flexible suspension technology, it significantly reduced the shocking load,raised operation comfort and prolonged component longevity.

Automatic Braking Technology upon ReversingAdopting technologies like laser scanning and graphic identification, the machine can precisely detect people or obstacles within the driving route and then brakes automatically to prevent accidents. It is highly intelligent with high safety.

Page 5: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

5 / 6

SANY MATERIAL HANDLING MACHINE SERIES

HIGH-EFFICIENCYHydraulic linkage technologyAdopt independent oil supply scheme, each action is conducted by independent pump oil supply, not interfere with each other. This can fully guarantee the linkage performance and improve the working efficiency.

Efficient Control TechnologyThe centralized joystick has inching control function. It can realize fine tuning to millimeter precision easily. The machine also has multi-motion linkage design so that it can operate faster and more efficiently.

Comfortable Operation EnvironmentThe operator-oriented design includes a broad view of work condition. The controlling devices are placed in reasonable position to ease fatigue of operators.

Attachment Quick Change TechnologyThe attachment can be switched quickly, so as to realize efficient work under different working conditions.

Page 6: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

7 / 8

SANY MATERIAL HANDLING MACHINE SERIES

ENERGY-SAVINGEnergy Saving Control TechnologyFor different kinds of working condition, we set light weight load, mid-weight load, heavy weight load model accordingly. Each model include the best power matching solution.

Dynamic Power Matching Control SystemAutomatically recognize dynamic power according to load change and adjust engine speed accordingly. The output power automatically accommodate to load and work conditions, greatly reducing energy consumption.

Design for LighterOptimize the structure to make it lighter and stronger.

Page 7: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

Ship

dim

ensio

n

Suit the width of the ship Average working rate

10000dwt

10m

8m

14m

16m

17m

17m

18m

19m

20m

21m

23m

25m

27m

17m

15m

21m

23m

24m

24m

25m

26m

27m

28m

29m

30m

32m

8~18m 18~27m 27~32m 32~37m

10000~35000dwt 35000~55000dwt 55000~80000dwt Steel scrap1 t/m3

Lighter density bulk cargo

0.8 t/m3

Medium density bulk cargo

1.6 t/m3

Heavy density bulk cargo

2.4 t/m3

Log3 meters long

9 / 10

SANY MATERIAL HANDLING MACHINE SERIES

20 Series 200 250 300 310 250

30 Series 234 288 384 370 283

40 Series 312 336 480 432 311

50 Series 390 384 576 576 389

60 Series 390 384 576 576 389

70 Series 420 400 640 600 424

80 Series 455 480 720 720 454

100 Series

520 640 758 756 518

130 Series 832 720 1024 1210 648

150 Series 1040 720 1280 1382 648

180 Series

780 670 960 1141 617

200 Series

749 640 922 1100 598

Example: Suit for the ship of 17 meter long Could unloading the ship of 24 meter long with the assistant of loader. Working efficiency of the scrap handler relates to many factors like loading-unloading working station, type of the selective boom, type of the ship and water level etc. Shows the average working efficiency. Unit: t/h

Page 8: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

Engine 114kW/2000rpm Oil tank 340L

Electromotor 140kw, 380V, 50HZ Hydraulic oil tank 239L

Curb weight 18-25t Width 2.8m

Boom configuration K8.5/ B8.5 Rotation speed 0-8rpm

Theoretic max. radius of the load 2.5t Turning radius 2.895m

The maximum height of horizontal field view 5.3m The maximum height of chassis heighten 0

Engine 142kw/2200 rpm Oil tank 480L

Electromotor 140kw, 380V, 50HZ Hydraulic oil tank 310L

Curb weight 25-35t Width 2.8m

Boom configuration K12/K13/B13 Rotation speed 0-8rpm

Theoretic max. radius of the load 3t Turning radius 2.89m

The maximum height of horizontal field view 5.4m The maximum height of chassis heighten 1 m

20T series of material handling machine (18t-25t) 30T series of material handling machine(25t-35t)

11 / 12

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 1 m3 200

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 2.5 m3 250

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 1.5 m3 300

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 1.5 m3 310

Log 3 Meter length 0.8 Log grab bucket 1.5 m2 250

Bulk cargo Paper/big package - Special grab bucket Max.2-3T 200-300

Series that no more than 30 mainly used in storage yard or freight yard

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 1.5 m3 234

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 3.0 m3 288

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 2.0 m3 384

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 1.5 m3 370

Log 3 Meter length 0.8 Log grab bucket 2.0 m2 283

Bulk cargo Paper/big package - Special grab bucket max.3-4t 250-350

Series that no more than 30 mainly used in storage yard or freight yard

MAX:1m MAX:1m

SANY MATERIAL HANDLING MACHINE SERIES

Page 9: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

Engine 174kw Oil tank 600L

Electromotor 140kw, 380V, 50HZ Hydraulic oil tank 490L

Curb weight 36-46t Width 3m

Boom configuration K15/ K17/ B15/ B17 Rotation speed 0-8rpm

Theoretic max. radius of the load 3.3t Turning radius 3.3m

The maximum height of horizontal field view 5.5m The maximum height of chassis heighten 2 m

Max. width of applicable vessel 14m The max. width of applicable vessel with the help of forklift 21m

40T series of material handling machine (36t-46t)

0m

0m 10m10m 20m20m

21m14m

30m30m

10m

20m

MAX:1.5m MAX:2m

0m

0m 10m10m 20m20m

23m16m

30m30m

10m

20m

MAX:2m MAX:2.5m

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 2.0 m3 312

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 3.5 m3 336

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 2.5 m3 480

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 1.5 m3 432

Log 3 Meter length 0.8 Log grab bucket 2.0 m2 311

Bulk cargo Paper/big package - Special grab bucket max.4-6t 300-400

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 2.5 m3 390

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 4.0 m3 384

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 3.0 m3 576

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 2.0 m3 576

Log 3 Meter length 0.8 Log grab bucket 2.5 m2 389

Bulk cargo Paper/big package - Special grab bucket max.6-9t 450-550

Engine 195kw Oil tank 600L

Electromotor 160kw, 380V, 50HZ Hydraulic oil tank 490L

Curb weight 46-56t Width 3m

Boom configuration K17/ K19/ B17/ B19 Rotation speed 0-8rpm

Theoretic max. radius of the load 4t Turning radius 3.3m

The maximum height of horizontal field view 8.8m The maximum height of chassis heighten 2.5m

Max. width of applicable vessel 16m The max. width of applicable vessel with the help of forklift 23m

50T series of material handling machine (46t-56t)

SANY MATERIAL HANDLING MACHINE SERIES

13 / 14

Page 10: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

Engine 195kw Oil tank 600L

Electromotor 160kw, 380V, 50HZ Hydraulic oil tank 490L

Curb weight 55-66t Width 3m

Boom configuration K17/ K19 /K20/ B17/ B19 Rotation speed 0-8rpm

Theoretic max. radius of the load 4.9t Turning radius 3.3m

The maximum height of horizontal field view 8.8m The maximum height of chassis heighten 2.5m

Max. width of applicable vessel 17m The max. width of applicable vessel with the help of forklift 24m

60T series of material handling machine (55t-66t)

0m

0m 10m10m 20m20m

24m17m

30m30m

10m

20m

MAX:2m MAX:2.5m

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 2.5 m3 390

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 4.0 m3 384

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 30 m3 576

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 2.0 m3 576

Log 3 Meter length 0.8 Log grab bucket 2.5 m2 389

Bulk cargo Paper/big package - Special grab bucket max.6-9t 450-550

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 3 m3 420

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 5 m3 400

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 4 m3 640

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 2.5 m3 600

Log 3 Meter length 0.8 Log grab bucket 3.0 m2 424

Bulk cargo Paper/big package - Special grab bucket max.7-10t 450-600

Engine 256kw Oil tank 880L

Electromotor 250kw, 380V, 50HZ Hydraulic oil tank 700L

Curb weight 66-77t Width 3.25m

Boom configuration K19/ K21/ B19/ B21 Rotation speed 0-6rpm

Theoretic max. radius of the load 5.5t Turning radius 3.6nbm

The maximum height of horizontal field view 11m The maximum height of chassis heighten 5m

Max. width of applicable vessel 18m The max. width of applicable vessel with the help of forklift 25m

70T series of material handling machine (66t-77t)

MAX:2m MAX:2.5m MAX:2m

MAX:3m

25m18m

0m

0m 10m10m 20m20m 30m30m

10m

20m

SANY MATERIAL HANDLING MACHINE SERIES

15 / 16

Page 11: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

Engine 310kw Oil tank 900L

Electromotor 250kw, 380V, 50HZ Hydraulic oil tank 570L

Curb weight 77t-97t Width 3.3m

Boom configuration K19/ K21/ K23B19/ B21/ B23 Rotation speed 0-6rpm

Theoretic max. radius of the load 6.5t Turning radius 3.8m

The maximum height of horizontal field view 12.8m The maximum height of chassis heighten 6m

Max. width of applicable vessel 19m The max. width of applicable vessel with the help of forklift 26m

80T series of material handling machine (77t-97t)

MAX:2m MAX:2.5m MAX:2m

MAX:4m

0m

0m 10m10m 20m20m 30m30m

10m

20m

26m19m

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 3.5 m3 455

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 6.0 m3 480

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 4.5 m3 720

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 3.0 m3 720

Log 3 Meter length 0.8 Log grab bucket 3.5 m2 454

Bulk cargo Paper/big package - Special grab bucket max.8-12t 500-700

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 4 m3 520

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 8 m3 640

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 5 m3 758

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 3.5 m3 756

Log 3 Meter length 0.8 Log grab bucket 4.0 m2 518

Bulk cargo Paper/big package - Special grab bucket max.8-12t 500-700

Engine 310kw Oil tank 900L

Electromotor 250kw, 380V, 50HZ Hydraulic oil tank 850L

Curb weight 90t-120t Width 3.3m

Boom configuration K21/ K23/ K25B21/ B23/ B25 Rotation speed 0-6rpm

Theoretic max. radius of the load 7.7t Turning radius 4.2m

The maximum height of horizontal field view 12.8m The maximum height of chassis heighten 6m

Max. width of applicable vessel 20m The max. width of applicable vessel with the help of forklift 27m

100T series of material handling machine (97t-120t)

MAX:2m MAX:2.5m MAX:2m

MAX:4m

27m20m

0m

0m 10m10m 20m20m 30m30m

10m

20m

SANY MATERIAL HANDLING MACHINE SERIES

17 / 18

Page 12: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

Engine 470kw Oil tank 1850L

Electromotor 430kw, 380V, 50HZ Hydraulic oil tank 1100L

Curb weight 120-140t Width 3.65m

Boom configuration K21/ K23/ K25/ K27B21/ B23/ B25 Rotation speed 0-5.5rpm

Theoretic max. radius of the load 8.8t Turning radius 5.25m

The maximum height of horizontal field view 14m The maximum height of chassis heighten 5m

Max. width of applicable vessel 21m The max. width of applicable vessel with the help of forklift 28m

130T series of material handling machine (120t-140t)

MAX:2m MAX:5m

28m 21m

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 8 m3 832

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 10 m3 720

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 8 m3 1024

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 7 m3 1210

Log 3 Meter length 0.8 Log grab bucket 5 m2 648

Bulk cargo Paper/big package - Special grab bucket max.12-18t 700-1100

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 10 m3 1040

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 10 m3 720

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 10 m3 1280

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 8 m3 1382

Log 3 Meter length 0.8 Log grab bucket 5 m2 648

Bulk cargo Paper/big package - Special grab bucket max.12-18t 700-1200

Engine 570kw Oil tank 1850L

Electromotor 500kw, 380V, 50HZ Hydraulic oil tank 1100L

Curb weight 140-170t Width 3.65m

Boom configuration K23/ K25/ K27/ K30 Rotation speed 0-5.5rpm

Theoretic max. radius of the load 9.9t Turning radius 5.25m

The maximum height of horizontal field view 14m The maximum height of chassis heighten 5m

Max. width of applicable vessel 23m The max. width of applicable vessel with the help of forklift 29m

150T series of material handling machine (140t-170t)

MAX:2m MAX:5m

29m23m 0m

0m 10m10m 20m20m30m 30m40m

10m

20m

30m

SANY MATERIAL HANDLING MACHINE SERIES

19 / 20

Page 13: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

Engine 470kw Oil tank 2000L

Electromotor 430kw, 380V, 50HZ Hydraulic oil tank 1600L

Curb weight 170-200t Width 8.95m

Boom configuration K25/ K27/ K30/ K33 Rotation speed 0-3rpm

Theoretic max. radius of the load 12.2t Turning radius 7m

The maximum height of horizontal field view 14m The maximum height of chassis heighten 7m

Max. width of applicable vessel 25m The max. width of applicable vessel with the help of forklift 30m

180T series of material handling machine (170t-200t)

0m

0m 10m10m 20m20m30m40m

10m

20m

30m

38m

MAX:7m

MAX:7m

30m25m

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 8 m3 780

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 10 m3 670

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 8 m3 960

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 7 m3 1141

Log 3 Meter length 0.8 Log grab bucket 5 m2 617

Bulk cargo Paper/big package - Special grab bucket max.12-18t 600-1000

Type of bulk cargoDensity

Type of grab bucket Capacity of grab bucket

Working efficiency t/ht/m3

Steel scrap - 1 Quincunx grab bucket 8 m3 749

Lighter bulk cargo Coal/chemical fertilizer 0.8 Shell grab bucket 10 m3 640

Medium density bulk cargo Sand/gravel 1.6 Shell grab bucket 8 m3 922

Heavy density bulk cargo Iron mine 2.4 Shell grab bucket 7 m3 1100

Log 3 Meter length 0.8 Log grab bucket 5 m2 598

Bulk cargo Paper/big package - Special grab bucket max.12-18t 600-1000

Engine 470kw Oil tank 2000L

Electromotor 430kw, 380V, 50HZ Hydraulic oil tank 1600L

Curb weight 200-270t Width 8.95m

Boom configuration K27/ K30/ K33/ K35 Rotation speed 0-3rpm

Theoretic max. radius of the load 10.8t Turning radius 7m

The maximum height of horizontal field view 14m The maximum height of chassis heighten 7m

Max. width of applicable vessel 27m The max. width of applicable vessel with the help of forklift 32m

200T series of material handling machine (200t-270t)

0m

0m 10m10m 20m20m30m40m

10m

20m

30m

40m

MAX:7m

MAX:7m

32m27m

SANY MATERIAL HANDLING MACHINE SERIES

21 / 22

Page 14: MATERIAL HANDLING MACHINE - Ten League · 2020. 5. 12. · Ship dimension Suit the width of the ship Average working rate 10000dwt 10m 8m 14m 16m 17m 17m 18m 19m 20m 21m 23m 25m 27m

23/ 24

SANY MATERIAL HANDLING MACHINE SERIES

Service Strategy

Service Commitment

Service Advantages

Service Concept

Build unparalleled service; realize “First Brand of Global Service” of Port Machinery.

All for customers, creating value for customers.

1 Contact the customer within 15 minutes after receiving

service messages and immediately go to the site or call

the customer to explain handling measures.

2 Time from receiving the service message to arrival at the trouble site: less than 2 hours to the main service areas.

3 24 hours stand-by.

4 Solve general failure and provide common parts within 24 hours.

SANY has offices in over 200 countries and regions, with 30 agents in China, about 50 repair factories and 6S

stores, over 3000 elite service engineers, 1000 offices and parts warehouse accommodating 100,000 kinds of parts

worth more than RMB 600 million. We also have highly efficient logistics system by air, sea and land, which can

transport genuine parts at any time.

Industry leading Enterprise Control Center (ECC): running for more than ten years, the ECC, as the industry initiative, is worth over RMB 30 million. It can realize real-time supervision and remote precision troubleshooting. With information promoting industrialization, it innovatively created SANY’s service system of “Unity of man and heaven, synergy among 1st, 2nd and 3rd levels”.

GCP, GPS and CSM system: customers can learn the working conditions & key work parameters through SANY’s global portal and realize remote supervision. The system also supports parts and service search, providing convenient all-round equipment supervision.

SERVICE

After-sales Service Hotline:

Consultation/Complaints Hotline: