maurice gardner final resume
TRANSCRIPT
Maurice D. Gardner
6116 N Falkenburg Rd
Tampa, Florida 33610
Email: [email protected] Mobile: 813-507-9647
Proactive and devoted professional with many years of exceptional customer service experience.
Capable of learning new software quickly. Earned a reputation for taking the initiative and successful
problem solving. Background also includes US Army Professional Leadership Course Completion.
Possess combined 20 years of leadership in Corporate and Private Sector. Self-Reliant and resourceful
always ensuring that the mission is accomplished with excellence.
Skills
Highly Advanced Cash Handling skills dealing with upwards of One Million in Assets on a daily basis.
Ability to resolve escalated customer concerns
Communicates with detail and clarity to convey messages to individuals or groups
People person with an infectious personality always going the extra mile for the customer
Possess Intrinsic motivation to succeed individually and as a team unit
Excellent oral and written communication skills
Ability to work well under pressure and in situations that are time-sensitive
Ability to perform accurate computations and verification of data
Advanced Microsoft Office Suite user to include Word, Excel, and Powerpoint. Advanced Graphic
Design skills using Adobe Illustrator and Photoshop.
Career History
Customer Service Rep
Hillsborough County Tax Collector 10/ 2014 – Present
• Process transactions involving Motor Vehicle Title Transfers
• Collects current and delinquent County Property Taxes
• Issues Original Vehicle Registration and processes annual renewals of registrations
• Directs customers on the steps in the delinquency procedures regarding Property Taxes
• Issues and Renew customer requests for Hunting and Fishing License
• Cash Handling
Financial Services Rep 09/2010 – 11/2011
PSCU Financial Services, St Petersburg, Florida
Answer escalated cardholder questions, resolved escalated cardholder questions for telephone
representatives regarding the processing of disputes, fraud, branch services, bill -pay and all credit/debit
cards, and defused or resolved any escalated calls
Senior Financial Care Rep 03/2007 – 12/2009
T-Mobile, Tampa, Florida
Provided real-time support, coaching, and feedback to representatives, performed side by side
observations, and proficiently handled escalated calls as needed.
Case Manager 09/2006 – 10/2006
Marion Youth Development Center, Ocala, Florida
Assistant Shift Supervisor 12/ 2000 – 06/2006
Corrections Corporation of America, Lecanto, Florida
Training Sergeant 07/1994 – 03/2000
United States Army, Baumholder, Germany
Education/Professional Development
Santa Fe Community College, Gainesville, Florida 01/2001-08/2004
Associates Degree, Criminal Justice
University of Florida, Gainesville, Florida 2006
Relevant Course Study, Criminology