Max ManciniEVP, Digital Worker EcosystemAutomation Anywhere

Robot Process Automation

Robot Process Automation

Robot Process Automation

Everyone else Every system in the world

= 80%

Programmers

= 20%SystemsTraditional

automation approach is not sufficient

RPA + AIManual Labor

20% to 40% of people are human “bridges”

Traditional 20% Automated

100%Automate 100% of all applications

80% RPA + AI

An Enterprise Where Anything Can Be Automated…

…IS Automated

30% of all use cases will be about automating things we don’t do today

1995

The Intelligence Digital Workforce

RPAAI Analytics++

DoThink Analyze+ +

Bot StoreThe New Bot Economy

RPA Value Chain for Banking

Join

Use

Engage

Marketing

PresalesSupport

Select Service

Debit Card & Check

Issuance

Online Updates / Account

Statements

Customer Service

New Product Application

(Loan Origination)

Upsell / Cross Sell

Front Office

Front & Back Office

LoanUnderwriting

Loan Funding

Use

Front Office

Back Office

Front Office

Front Office

Front & Back Office

Source: Prodapt

• Enhance banking customer experiences• Automate repetitive tasks• Increase overall efficiency

Goals

• Transform working methodology & coordination between human & digital workers

• Process structured, semi-structured & unstructured customer data

• Bots to automate 100s of back office processes

Approach

• 1300% ROI within the first year• 50% increase in customer service efficiency• $19M reduction in provisioning costs• 127k hours freed per year in branches

Results

Source: Prodapt

RPA Value Chain for Insurance

Join

Use

Marketing

PresalesSupport

Application Process Underwriting

& Rating

Policy Issuance

Premium Billing

Claim Submission

Claim Adjudication &

Settlement

Policyholder Service

Payment Support

PolicyholderCommunication

Engage

Personalized Offers, Upsell,

Cross-sell

Back Office

Front Office

Front & Back Office

Front & Back Office

Back Office

Front & Back Office

Front Office

Front Office

Front Office

Intelligent Digital Workforce:RPA + AI + AnalyticsWays to accelerate time-to-value

What to consider?

Intelligent Digital Workforce:RPA + AI + AnalyticsWays to accelerate time-to-value

Operates effectively at scale:Attended and unattended botsDigital Workforce Orchestration

What to consider?

Intelligent Digital Workforce:RPA + AI + AnalyticsWays to accelerate time-to-value

Works for business users:A platform that enables both business users and tech users

Operates effectively at scale:Attended and unattended botsDigital Workforce Orchestration

What to consider?

Intelligent Digital Workforce:RPA + AI + AnalyticsWays to accelerate time-to-value

Works for business users:A platform that enables both business users and tech users

Operates effectively at scale:Attended and unattended botsDigital Workforce Orchestration

Enterprise-grade security:Credential ManagementAudit TrailsReporting

What to consider?

Go be great!

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