max sort and print direct - royal mail · international business mail and parcels services max sort...

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International Business Mail and Parcels Services

Max Sort and Print DirectRate cardEffective from 25th March 2019

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ContentsInternational Max Sort and Parcels Print Direct overview........................................... 3

International Business Mail Letters – Max Sort............................................................... 4

International Business Mail Large Letters – Max sort................................................... 11

International Business Parcels – Max sort......................................................................... 18

International Business Parcels – Print Direct................................................................... 25

Remedial work charges for Max Sort and Print Direct.................................................. 32

Help and advice............................................................................................................................ 36

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International Max Sort and Parcels Print Direct

International Max Sort is a customer pre-sorted service with a range of delivery options and covers Letters, Large Letters and Parcels. It requires you to pre-sort, bag and label the mail to the mail handover point in a country. Further details can be found in the relevant International Services user guide.

International Parcels Print Direct, which applies to printed matter, is where the entire mail bag is to be delivered to a single address. Further details are described in the International Business Parcels User Guide.

For more information about sending Letters or Large Letters via Max Sort and to view the user guide, please visit royalmail.com/internationalbusinessmail or for Parcels and Print Direct go to royalmail.com/internationalbusinessparcels

Pricing for International Max Sort and Print Direct

Once you have selected the options you wish to use, calculate the price using the tables on the following pages.

Follow these three easy steps to calculate your postage cost. For each pricing option:

Multiply the number of items by the price per item or price per bag, where applicable

Multiply the total weight (excluding the bag weight) by the price per kg

Add these two amounts together

Please note: A surcharge will be applied to Max Sort and Print Direct prices. The current level of surcharge can be found at royalmail.com/surcharges

Mail prepared or presented incorrectly risks being delayed, since we have to remove it from our system and carry out the necessary work to ensure it can be delivered where possible. This is known as remedial work. The effect of any remedial work is to slow down mail, which increases costs. We have to pass these costs on to customers presenting items incorrectly. These costs may include charges from overseas postal authorities, if the item is in breach of international postal regulations. Please note that some items presented incorrectly may have to be returned to the original sender.

Charges for remedial work, as set out in the remedial work section of this rate card, will be made against the original product codes. These charges are agreed as representing the increased costs to Royal Mail caused by the need to perform the remedial work. Persistent failure to adhere to our service specifications will (or may) result in the termination of the service.

At the time of publication we have provided prices based on the current VAT and customs rules and regulations. Depending on the outcome of the UK leaving the EU, VAT and customs may change, please keep up to date royalmail.com/prices2019

http://www.royalmail.com/internationalbusinessmail

http://www.royalmail.com/internationalbusinessparcels

http://www.royalmail.com/surcharges

http://royalmail.com/prices2019

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International BusinessMail Letters – Max Sort

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International Business Mail Letters – Max SortPlease note the minimum weight for a direct bag to a destination is 1.5kg.

EU prices

Service level Priority Economy

Product code PS5 PS6

Delivery aims 3-5 days† 10-15 days†

Country Price per item Price per kilo Price per item Price per kilo

Austria £0.435 £4.350 £0.435 £4.150

Belgium £0.435 £3.950 £0.435 £3.850

Bulgaria £0.330 £3.950 £0.330 £3.600

Croatia £0.350 £4.450 £0.350 £4.350

Cyprus £0.305 £4.150 £0.305 £3.950

Czech Republic £0.320 £3.500 £0.320 £3.400

Denmark £0.425 £5.400 £0.425 £5.200

Estonia £0.400 £4.550 £0.400 £4.450

Finland £0.450 £5.250 £0.450 £4.850

France £0.425 £3.825 £0.425 £3.625

Germany £0.425 £4.300 £0.425 £4.100

Greece £0.440 £5.800 £0.440 £5.600

Hungary £0.345 £4.100 £0.345 £3.900

Ireland £0.530 £0.950 £0.530 £0.900

† All delivery aim figures are in working days except where weeks are stated, excludes day of posting and assumes no delays in Customs. Prices exclude Surcharge and VAT. For surcharge level visit royalmail.com/surcharges.

VAT is payable at standard rate for EU destinations and zero-rated for Rest of World destinations.




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EU prices continued





Italy £0.425 £4.550 £0.425 £4.450

Latvia £0.310 £5.350 £0.310 £5.150

Lithuania £0.320 £4.000 £0.320 £3.700

Luxembourg £0.440 £4.550 £0.440 £4.350

Malta £0.300 £4.650 £0.300 £4.450

Netherlands £0.325 £3.550 £0.325 £3.450

Poland £0.340 £3.800 £0.340 £3.700

Portugal £0.440 £4.650 £0.440 £4.550

Romania £0.340 £4.650 £0.340 £4.450

Slovak Republic £0.410 £5.100 £0.410 £4.900

Slovenia £0.350 £4.000 £0.350 £3.900

Spain £0.425 £4.100 £0.425 £4.000

Sweden £0.420 £4.560 £0.420 £4.360






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Rest of Europe prices





Gibraltar £0.350 £5.500 £0.350 £5.300

Iceland £0.425 £4.550 £0.425 £4.500

Norway £0.525 £10.700 £0.525 £10.200

Russia £0.310 £4.100 £0.310 £3.900

Switzerland £0.510 £5.000 £0.510 £4.800

Turkey £0.310 £3.950 £0.310 £3.750

Rest of Europe £0.195 £6.000 £0.195 £5.900






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Rest of World prices

Service level Priority Standard Economy

Product code PS5 PSA PS6

Delivery aims 6-7 days† 14-21 days† 6-12 weeks

Country Price per item Price per kilo Price per item Price per kilo Price per item Price per kilo

North America

USA £0.405 £4.400 £0.405 £4.350 £0.405 £4.300

Rest of North America £0.430 £4.550 £0.430 £4.450 £0.430 £4.350

Middle East

Israel £0.445 £5.100 £0.445 £4.900 £0.445 £4.750

Saudi Arabia £0.360 £3.900 £0.360 £3.800 £0.360 £3.700

UAE £0.295 £4.000 £0.295 £3.800 £0.295 £3.600

Rest of Middle East £0.110 £7.000 £0.110 £6.900 £0.110 £6.800

Far East & Australasia

Australia £0.435 £6.400 £0.435 £6.200 £0.435 £4.200

China £0.320 £5.000 £0.320 £4.700 £0.320 £4.500

Hong Kong £0.310 £3.420 £0.310 £3.270 £0.310 £3.170

Japan £0.425 £4.800 £0.425 £4.600 £0.425 £4.400

Malaysia £0.310 £3.900 £0.310 £3.700 £0.310 £3.600




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Rest of World prices continued





Far East & Australasia continued

New Zealand £0.350 £7.250 £0.350 £6.750 £0.350 £4.750

Singapore £0.305 £3.750 £0.305 £3.550 £0.305 £3.450

South Korea £0.295 £3.900 £0.295 £3.700 £0.295 £3.500

Taiwan £0.300 £4.250 £0.300 £4.050 £0.300 £3.850

Rest of Far East & Australasia £0.150 £5.800 £0.150 £5.750 £0.150 £5.650

Central & South America

Argentina £0.000 £8.300 £0.000 £8.100 N/a N/a

Brazil £0.310 £5.000 £0.310 £4.900 £0.310 £4.700

Mexico £0.300 £4.200 £0.300 £4.000 £0.300 £3.800

Rest of Central & South America £0.110 £7.900 £0.110 £7.800 £0.110 £7.500

Africa & Asia

India £0.000 £7.600 N/A N/A N/A N/A

Kenya £0.000 £7.750 £0.000 £7.550 £0.000 £7.350




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Africa & Asia continued

Nigeria £0.000 £7.900 £0.000 £7.700 £0.000 £7.500

Pakistan £0.000 £7.900 £0.000 £7.700 N/A N/A

South Africa £0.295 £4.100 £0.295 £4.000 £0.295 £3.800

Rest of Africa & Asia £0.000 £8.000 £0.000 £7.900 £0.000 £7.800




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International Business Mail Large Letters – Max Sort

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International Business Mail Large Letters – Max SortPlease note the minimum weight for a direct bag to a destination is 1.5kg.

EU prices





Austria £1.070 £0.950 £1.070 £0.850

Belgium £0.475 £3.850 £0.475 £3.750

Bulgaria £0.330 £3.950 £0.330 £3.600

Croatia £0.375 £4.200 £0.375 £4.100

Cyprus £0.340 £4.000 £0.340 £3.800

Czech Republic £0.350 £3.350 £0.350 £3.250

Denmark £1.355 £5.150 £1.355 £4.950

Estonia £0.450 £4.350 £0.450 £4.250

Finland £0.500 £5.150 £0.500 £4.750

France £0.770 £3.300 £0.770 £3.100

Germany £0.440 £3.550 £0.440 £3.450

Greece £0.575 £4.600 £0.575 £4.400

Hungary £0.380 £3.700 £0.380 £3.500

Ireland £0.810 £3.200 £0.810 £3.150






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Please note the minimum weight for a direct bag to a destination is 1.5kg.

EU prices continued





Italy £0.500 £4.300 £0.500 £4.100

Latvia £0.370 £4.900 £0.370 £4.700

Lithuania £0.370 £3.500 £0.370 £3.400

Luxembourg £0.480 £4.150 £0.480 £3.950

Malta £0.350 £4.350 £0.350 £4.150

Netherlands £0.420 £3.350 £0.420 £3.250

Poland £0.375 £3.600 £0.375 £3.500

Portugal £0.475 £4.450 £0.475 £4.350

Romania £0.400 £4.050 £0.400 £3.850

Slovak Republic £0.450 £4.700 £0.450 £4.500

Slovenia £0.380 £3.800 £0.380 £3.750

Spain £0.445 £4.000 £0.445 £3.900

Sweden £0.640 £3.900 £0.640 £3.700







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Gibraltar £0.500 £4.900 £0.500 £4.700

Iceland £0.475 £4.250 £0.475 £4.200

Norway £1.150 £5.400 £1.150 £4.900

Russia £0.330 £3.800 £0.330 £3.600

Switzerland £0.700 £4.200 £0.700 £4.000

Turkey £0.360 £3.650 £0.360 £3.450

Rest of Europe £0.195 £6.000 £0.195 £5.900







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Product code PS7 PSB PS8



North America

USA £0.440 £4.250 £0.440 £4.200 £0.440 £4.150


Middle East

Israel £0.485 £4.850 £0.485 £4.650 £0.485 £4.500

Saudi Arabia £0.440 £3.700 £0.440 £3.600 £0.440 £3.500

UAE £0.340 £3.650 £0.340 £3.450 £0.340 £3.250



Australia £0.475 £6.200 £0.475 £6.000 £0.475 £4.000

China £0.350 £4.800 £0.350 £4.500 £0.350 £4.300

Hong Kong £0.310 £3.420 £0.310 £3.270 £0.310 £3.170

Japan £0.465 £4.600 £0.465 £4.500 £0.465 £4.400

Malaysia £0.360 £3.500 £0.360 £3.400 £0.360 £3.300





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New Zealand £0.350 £7.250 £0.350 £6.750 £0.350 £4.750

Singapore £0.340 £3.550 £0.340 £3.450 £0.340 £3.400

South Korea £0.345 £3.500 £0.345 £3.300 £0.345 £3.200

Taiwan £0.350 £4.000 £0.350 £3.800 £0.350 £3.600



Argentina £0.000 £8.300 £0.000 £8.100 N/A N/A

Brazil £0.310 £5.000 £0.310 £4.900 £0.310 £4.700

Mexico £0.350 £4.050 £0.350 £3.850 £0.350 £3.650


Africa & Asia

India £0.000 £7.600 N/a N/A N/A N/A

Kenya £0.000 £7.750 £0.000 £7.550 £0.000 £7.350





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Nigeria £0.000 £7.900 £0.000 £7.700 £0.000 £7.500

Pakistan £0.000 £7.900 £0.000 £7.700 N/A N/A

South Africa £0.345 £3.900 £0.345 £3.800 £0.345 £3.600






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International Business Parcels – Max Sort

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International Business Parcels – Max SortPlease note the minimum weight for a direct bag to a destination is 1.5kg.

EU prices





Austria £1.900 £0.950 £1.900 £0.850

Belgium £0.925 £2.600 £0.925 £2.500

Bulgaria £0.650 £3.150 £0.650 £2.800

Croatia £0.825 £3.350 £0.825 £3.250

Cyprus £0.650 £3.250 £0.650 £3.050

Czech Republic £0.690 £2.800 £0.690 £2.700

Denmark £2.100 £2.500 £2.100 £2.300

Estonia £0.850 £3.400 £0.850 £3.300

Finland £0.925 £3.800 £0.925 £3.400

France £1.400 £1.325 £1.400 £1.125

Germany £0.900 £2.500 £0.900 £2.400

Greece £0.925 £3.350 £0.925 £3.150

Hungary £0.750 £3.050 £0.750 £2.850

Ireland £1.530 £3.575 £1.530 £3.525






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EU prices continued





Italy £0.925 £3.400 £0.925 £3.200

Latvia £0.625 £4.400 £0.625 £4.200

Lithuania £0.650 £2.900 £0.650 £2.800

Luxembourg £0.925 £3.200 £0.925 £3.000

Malta £0.650 £3.900 £0.650 £3.700

Netherlands £0.925 £2.700 £0.925 £2.600

Poland £0.795 £2.700 £0.795 £2.600

Portugal £0.925 £3.450 £0.925 £3.350

Romania £0.675 £3.900 £0.675 £3.700

Slovak Republic £0.785 £4.050 £0.785 £3.850

Slovenia £0.785 £2.950 £0.785 £2.900

Spain £0.925 £2.850 £0.925 £2.750

Sweden £1.355 £2.330 £1.355 £2.130







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Gibraltar £0.700 £4.100 £0.700 £3.900

Iceland £0.925 £3.250 £0.925 £3.200

Norway £2.500 £3.800 £2.500 £3.300

Russia £0.650 £2.900 £0.650 £2.700

Switzerland £1.400 £3.400 £1.400 £3.200

Turkey £0.720 £2.950 £0.720 £2.750

Rest of Europe £0.195 £6.000 £0.195 £5.900







22




Product code PS9 PSC PS0



North America

USA £0.925 £3.325 £0.925 £3.275 £0.925 £3.225


Middle East

Israel £0.925 £3.850 £0.925 £3.650 £0.925 £3.500

Saudi Arabia £0.800 £3.200 £0.800 £3.100 £0.800 £3.000

UAE £0.675 £3.200 £0.675 £3.000 £0.675 £2.800



Australia £0.925 £5.200 £0.925 £5.000 £0.925 £3.000

China £0.650 £3.700 £0.650 £3.400 £0.650 £3.200

Hong Kong £0.625 £2.550 £0.625 £2.400 £0.625 £2.300

Japan £0.925 £3.550 £0.925 £3.450 £0.925 £3.350

Malaysia £0.650 £3.200 £0.650 £3.100 £0.650 £3.000





23








New Zealand £0.750 £6.000 £0.750 £5.500 £0.750 £3.500

Singapore £0.650 £2.850 £0.650 £2.650 £0.650 £2.600

South Korea £0.650 £2.950 £0.650 £2.750 £0.650 £2.650

Taiwan £0.650 £3.150 £0.650 £2.950 £0.650 £2.750



Argentina £0.000 £8.300 £0.000 £8.100 N/A N/A

Brazil £0.700 £3.800 £0.700 £3.700 £0.700 £3.500

Mexico £0.625 £3.600 £0.625 £3.400 £0.625 £3.200


Africa & Asia

India £0.000 £7.600 N/A N/A N/A N/A

Kenya £0.000 £7.750 £0.000 £7.550 £0.000 £7.350





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Nigeria £0.000 £7.900 £0.000 £7.700 £0.000 £7.500

Pakistan £0.000 £7.900 £0.000 £7.700 N/a N/a

South Africa £0.650 £3.250 £0.650 £3.150 £0.650 £2.950






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International Business Parcels – Print Direct

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Product code MB1 MB3


Bag weight Under 5kg Over 5kg Under 5kg Over 5kg

Country Price per kilo Price per kilo Price per kilo Price per kilo

Austria £1.700 £2.690 £1.430 £2.440

Belgium £0.990 £2.010 £0.940 £1.960

Bulgaria £2.120 £3.110 £1.440 £2.350

Croatia £2.320 £3.340 £1.660 £2.580

Cyprus £2.050 £3.080 £1.990 £3.020

Czech Republic £2.940 £3.910 £1.600 £2.550

Denmark £1.520 £2.550 £1.280 £2.270

Estonia £2.210 £3.210 £1.770 £3.000

Finland £1.880 £2.890 £1.360 £2.360

France £1.050 £2.070 £1.030 £2.020

Print Direct (previously known as M-bags) can only be used to send printed matter (e.g. newspapers, periodicals, books, etc.) to the same address. There are some exceptions – see the International Business Parcels User Guide for more information.

Please note:

Print Direct bags weighing less than 5kg will be charged at £5.190 per bag plus the under 5kg price per kilo.

Print Direct bags weighing at least 5kg will be charged at the ‘Over 5kg Price per kilo’ only.

There is a minimum bag weight of 1.5kg

EU prices






27

EU prices continued






Germany £1.170 £2.110 £1.120 £2.060

Greece £1.620 £2.600 £1.430 £2.440

Hungary £1.420 £2.360 £1.290 £2.160

Ireland £1.170 £2.160 £1.120 £2.110

Italy £1.430 £2.440 £1.200 £2.220

Latvia £2.260 £3.270 £1.710 £2.720

Lithuania £2.260 £3.290 £1.650 £2.640

Luxembourg £1.460 £2.440 £1.400 £2.390

Malta £2.640 £3.650 £2.210 £3.190

Netherlands £1.040 £1.970 £0.940 £1.880

Poland £1.570 £2.570 £1.310 £2.300

Portugal £1.600 £2.630 £1.310 £2.290

Romania £2.260 £3.300 £1.870 £2.860

Slovak Republic £1.900 £2.920 £1.720 £2.720

Slovenia £3.010 £3.980 £1.600 £2.600

Spain £1.540 £2.510 £1.130 £2.040

Sweden £1.860 £2.890 £1.430 £2.440







28







Gibraltar £3.320 £4.320 £1.590 £2.610

Iceland £2.150 £3.170 £1.950 £2.960

Norway £1.290 £2.070 £1.140 £2.010

Russia £2.940 £3.910 £1.600 £2.550

Switzerland £1.250 £2.270 £1.220 £2.190

Turkey £1.880 £2.810 £1.670 £2.660

Rest of Europe £2.940 £3.910 £1.600 £2.550

Please note:



There is a minimum bag weight of 1.5kg.







29


Product code MB1 MB2 MB3


Bag weight Under 5kg Over 5kg Under 5kg Over 5kg Under 5kg Over 5kg

Country Price per kilo Price per kilo Price per kilo Price per kilo Price per kilo Price per kilo

North America

USA £1.950 £2.970 £1.600 £2.610 £1.550 £2.570


Middle East

Israel £2.040 £3.030 £1.750 £2.740 £1.560 £2.490

Saudi Arabia £2.060 £3.110 £1.750 £2.740 £1.660 £2.700

UAE £1.700 £2.730 £1.650 £2.640 £1.490 £2.500



Australia £5.170 £6.180 £4.470 £5.440 £1.780 £2.800

China £1.720 £2.670 £1.660 £2.610 £1.610 £2.550

Hong Kong £1.700 £2.730 £1.340 £2.320 £1.310 £2.310

International Business Parcels – Print DirectPlease note:



There is a minimum bag weight of 1.5kg.





30







Japan £2.550 £3.600 £2.190 £3.190 £1.590 £2.610

Malaysia £1.510 £2.500 £1.310 £2.280 £1.280 £2.270

New Zealand £5.860 £6.870 £4.140 £4.990 £1.910 £2.900

Singapore £1.590 £2.530 £1.560 £2.480 £1.420 £2.320

South Korea £2.460 £3.410 £2.270 £3.200 £1.580 £2.540

Taiwan £2.720 £3.780 £2.470 £3.460 £1.750 £2.750



Argentina £2.590 £3.540 £2.040 £2.950 N/A N/A

Brazil £2.430 £3.380 £1.980 £2.970 £1.630 £2.630

Falkland Islands £8.850 £9.670 £7.810 £8.690 £1.270 £2.220

Mexico £2.310 £3.330 £2.260 £3.260 £1.500 £2.490


International Business Parcels – Print DirectRest of World prices continued




31

International Business Parcels – Print DirectRest of World prices continued






Africa & Asia

India £1.510 £2.500 N/A N/A N/A N/A

Kenya £2.550 £3.510 £2.480 £3.430 £1.730 £2.730

Nigeria £2.630 £3.640 £2.550 £3.550 £1.780 £2.800

Pakistan £2.630 £3.620 £2.550 £3.550 N/A N/A

South Africa £2.310 £3.270 £2.210 £3.220 £1.660 £2.660





32

Remedial work charges for Max Sort and Print Direct

33

Remedial work charges for Max Sort and Print DirectMail prepared or presented incorrectly risks being delayed, since we have to remove it from our system and carry out the necessary work to ensure it can be delivered where possible. This is known as remedial work. The effect of any remedial work is to slow down mail, which increases costs.

We have to pass these costs on to customers presenting items incorrectly. These costs may include charges from overseas postal authorities, if the item is in breach of international postal regulations. Please note that some items presented incorrectly may have to be returned to the original sender.

Charges for remedial work, as set out in the table below, will be made against the original product codes. These charges are agreed as representing the increased costs to Royal Mail caused by the need to perform the remedial work. Please note that all remedial work will incur VAT at standard rates.

Please note Solution Charge

Incorrect bag

Poster authorises Royal Mail to perform rework £0.50 per bag plus £26.39 rework fee

Poster requests Royal Mail to return mail £0.22 per kg plus £26.39 rework fee

Poster to collect mail from Royal Mail £0.16 per kg plus £26.39 rework fee

Overweight bag (above 11kg)

Poster authorises Royal Mail to perform rework £1 per bag plus £26.39 rework fee



Underweight Max Sort/Print Direct bag (below 1.5kg)

Any underweight bag will automatically incur the charge and will be forwarded for processing

£26.39

34



Indicia missing or incorrect

Poster authorises Royal Mail to apply the correct indicia

£0.02 per machinable item plus £26.39 rework fee

£0.08 per non-machinable item plus £26.39 rework fee



Incorrect label on bag or bag incorrectly sealed or incorrect bag tie used (all bags to be sealed round the neck with a black tamper proof bag tie, stock item: IDC01)

Poster authorises Royal Mail to perform rework £0.50 per bag/container plus £26.39 rework fee



Oversized items (seeformat dimensions asdetailed in the user guide)



Sales Order incorrectly completed e.g. Understated items or weight

Poster authorises Royal Mail to amend Posting Cheque/Sales Order £2 per line (minimum charge of £26.39 per page)



Poster authorises Royal Mail to process mail at International Mixed Mail Premium Unsorted Rates

International Mixed Mail Premium Unsorted rates plus £26.39 rework fee

35



Changing collection arrangements without 48 hours’ notice

Cancellation of a booked collection without notifying Royal Mail

N/A £50

N/A £100

Items not conforming to internationalpostal regulationse.g. Mail displaying a non-UK return address

If noticed within the UK we will offer you the following options:



Advise you of the cost of remedying the error and forwarding the items Charge will be advised at the time

Where errors are identified by the receiving overseas postal administration Royal Mail will contact the poster and advise of any remedial charges. E.g. For countries where ‘Goods’ must be posted as Parcels but are sorted as Letters or Large Letters it is likely that all items will incur Parcel format delivery costs.

Charge will be advised at the time

All other errors

Poster authorises Royal Mail to perform reworkMail will be charged at the current International Mixed Mail Premium Unsorted rate applicable to its destination and format plus £0.01 per item and a £26.39 rework fee



36

Help and advice ??

?

?

?

37

Help & advice

If you have any questions about these services, please contact either your account manager or the Royal Mail Sales Centre on 08457 950 950. Calls charged at local rate. Although correct at the date this booklet went to print, from time to time services may be added to, changed or withdrawn.

For up to date information please also visit royalmail.com/internationalbusinessparcels and royalmail.com/internationalbusinessmail

You may also be interested in:

Our International Business Tracked or Signed services if your items are important or of value. Please visit royalmail.com/internationalbusinessparcels

Our International Business Parcels Returns service makes it easier for your customers to return unwanted goods to you from abroad. Please visit royalmail.com/internationalbusinessparcelsreturns

Royal Mail and the cruciform are trade marks of Royal Mail Group Ltd. Royal Mail March 2019 Rate Card © Royal Mail Group Ltd 2019. All rights reserved. Royal Mail Group Ltd, registered in England and Wales, number 4138203, registered office: 100 Victoria Embankment, London, EC4Y 0HQ. Issue date: 25 March 2019.


http://www.royalmail.com/internationalbusinessmail


http://www.royalmail.com/internationalbusinessparcelsreturns

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