maximize cloud and application performance with hundreds of operations bridge integrations

© Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Maximize cloud and application performance with hundreds of operations bridge integrationsRene Solis – Citrix, Idan Harel – DoItWise, Stefan Bergstein – HP

June 2015

#HPDISCOVER


Breakout session topics

Introduction

Do IT Wise:

A Citrix customer use case for integrations with HP BSM-OMi

Operations bridge integrations with multiple cloud platforms

Summary & QA

Do IT Wise:A Citrix customer use case

for integrations with HP BSM-OMi

Agenda• Introduction to Citrix

• Citrix IT environment

• Citrix monitoring challenges

• Connecting the dots with 3rd party integrations

• Dynatrace connector use case

Do IT Wise – About us.

• About 25 people around the world, located in Israel, Bulgaria and the USA

• Master service agreement with HP World wide

• Ex HP RND, PSO and Support veterans.

• HP Software R&D design partner

• 20+ years of service management experience

• Develop products - add on software for integrations with Solarwinds, CA Wily, Dynatrace, NewRelic, and more..

• HP Software education contributor

• We have designed solution "packaged" offerings that are easy to sell and rapid to consume

Citrix Systems - About us

• We have about 10,000 people around the world.

• We’re a SaaS Provider– Podio, ShareFile, CWC, G2M, G2W, G2P,

G2A, G2T

• Software Products– XenApp, XenDesktop, XenServer

• Application Delivery/Network Products– NetScaler, CloudBridge

Citrix Systems – Our IT Environment

• Six Datacenters around the world.

• IT Enterprise Cloud (Private).– CIAC, Cisco UCSD, HyperV

• About 7,000 servers.

• About 20 applications to include SAP, Informatica (MDM), Flexera, MS BizTalk Server.

• VoIP Avaya and Cisco.

• About 80 offices around the world connected by a mixture of MPLS and Internet.

Challenges to Monitoring

• Prioritized application monitoring based on the criticality of applications

• “Monitoring to fit all” approach costly and not aligned with business application requirements

• Inability to link Business Service disruptions to the underlying source

– Longer time to resolve, greater $ impact of downtime

• More flexibility and agility– Seeking on-demand pricing/flexibility based

on application/business service criticality

• Reduce cost & complexity– Solution build out, Ongoing Admin,

Operations Center

Citrix Network Operations Center Landscape

Citrix BSM Deployment

• All windows based servers.

• 1 BSMC

• 1 Dynatrace Connector

• 3 BSM Gateways

• 1 BSM Data Processing Server

• 1 Clustered MS SQL Server (Shared)

Citrix - Integrated 3rd Party Technologies

• MS SCOM

• DynaTrace

• NetScout

• Splunk

• AppDynamics

• NewRelic

The Goal...– CNOC Operations and Operations teams

should have a single location where all events are consolidated and correlated. This will allow them to identify patterns in events as they relate to an application or business service in order to decrease triage time and MTTR.

What is Do IT Wise Connector?• Integration tool for 3rd party systems – dynaTrace, Orion

Solarwinds, CA Wily

• Extracts data

• Provides filtering of the extracted data

• Converts it to suitable format for the HP BSM products

• Monitors the health of the data collection

• Has web UI for statistics

What does the package consist?• Engine for pulling data from the 3rd party systems

• Web UI for integration configuration

• Web UI for statistics and health monitoring

• Example BSM Connector policies

• Advanced documentation

What are the benefits of the connector?• Unified console for all the data

• Correlations between multiple data sources

• Service Level Agreements

• Advanced automation

• Suitable for NOC

• Ticketing

• Predictive analysis

Do IT Wise Connectorfor dynaTrace

The configuration UI

The DoITWise Connector UI

The flowD

o IT

Wis

e C

onne

ctor Pulls the data

from dynaTraceand converts it to suitable format for the BSM Connector

HP

BSM

Con

nect

or HP BSM data collector that forwards the collected data to HP BSM

HP

BSM Stores all the

collected data and provides multiple options for interactions with it – reports, dashboards, notifications, etc.

Data types

Topology• The structure of the dynaTrace

monitored objects and their relationships represented in the RTSM(CMDB)

Metrics • Metric data is available in various reports or for predictive analysis

Events• Alerts (events) are forwarded to BSM

event console and mapped to the corresponding Configuration Items

Topology

BSM RTSM

BSM Connector

dynaTraceMonitored objects –

Business applications, transactions or hosts

Pulls the topology periodically and delivers it by using custom topology

scripts

CIs and relationships

Alerts (Events)

dynaTrace

Alerts

BSM Connector

Mapping

Rules

BSM/OMiEvents Service health

Metrics

dynaTrace

Metrics

BSM Connector

Mapping

Rules

BSMMetrics Reports Service

health

Topology

Host Business ApplicationProcess

Details

Process

Host

Alerts in dynaTrace and events in BSM

Dynatrace Topology in BSM/OMi

Dynatrace Events

Dynatrace Topology in BSM/OMi

My BSM View of Dynatrace view

Service Health

Metrics in reports

Metrics in Service Health

Metrics in SHA

Possible extensions• Operations Analytics (OpsA) – Big data analysis, suitable for

the full transaction data baselining

• Service Level Management (SLM) – enables creating Service Level Agreements based on metrics and events, following their calculations and breaches

• End User Management (EUM) – extends the real user experience provided by dynaTrace for the Business Applications and Transactions by providing synthetic user experience

Operations Bridge Overview

Single view of Operations Data

Get insight about issues instantly and over time by using easy-to-understand HTML-5 dashboards that summarize service health.

Advanced Correlation

Unify the data from your existing management tools. Apply time, stream, and topology-based analytics with enriched rules to simple and runtime service models.

Dynamic Monitoring and Automation

Monitor and automatically respond to events with adjustments—including application onboarding—based on changes in the topology by using cross-IT domain reporting and forecasting that leverages a dynamic model of IT resources.

Management packs and Connectors

Apply monitoring automation to agent-based management packs, and leverage HP and third-party connectors to manage more than 100 IT application and infrastructure domains.

Operations Bridge Console – Event CorrelationUse role-based, customizable dashboard displays of health indicators, topology views, events, filtered categories, and a message browser with correlated root cause and symptom indications.

Operations Bridge Console - Interactive GraphsQuickly review multiple metrics related to IT services using event, metric, and topology data from HP and third-party tools.

Operations Bridge ConsoleAutomated IT Monitoring

Get enriched discovery and powerful monitoring of cloud, Big Data, databases, and popular applications with domain-specific reports and dashboards.

High Availability Concept

Gateway HA• Active-Active mode• Using Load Balancer• User sessions switch to

remaining GWs

Data Processing Server HA• Active-passive mode• Backup Server• High Availability Controller

o Automatic Failover

Topology-based event correlation gets to root cause faster

Event consolidation for all ticketing and notification (e.g., email / SMS)

HP Event Management360° view of application health

Manage multiple cloud platforms


The Bridge to Operational Cloud Maturity

Traditional Data Center IT Operations

• Mix of VMWare and Dedicated Infra

• Values stability, compliance, and security

• Maximize business support effectively

• Cost efficient

Extend to Cloud Style of IT Operations

• Multi hypervisor strategy

• Multi cloud journey

• Support app developers

• Cloud Native apps

Server virtualization, VMware, Physical Public Cloud, OpenStack, Containers

New and extended technology, processes and new apps.


Challenges of managing cloud platformsMonitoring, analyses, remediation, optimization

• Workload: performance, availability, security, compliance

• Cloud service health

• Virtual and physical compute, network and storage monitoring

Virtual and physical Infrastructure

Cloud service (IaaS, PaaS)

WorkloadsOS | middleware | apps | services

compute network storage


Challenges of managing cloud platformsMonitoring, analyses, remediation, optimization

Guarantee continuous stability and performance of traditional workloads

transitioned into Cloud

Performance management and root cause identification for new Cloud

Native applications

Visibility and control of traditional applications and workloads

connected to newer Cloud Native environments

• Cover and manage additional technology layers

• Control and optimize shared resources among competing applications

• Users and applications itself decide when new services and workloads appear and disappear

• DevOps in charge of application and resource management

• Impact management in very heterogeneous environment

• Management across team boundaries

Virtual and physical Infrastructure

Cloud service (IaaS, PaaS)

WorkloadsOS | middleware | apps | services

compute network storage


Why integrating cloud into HP Operations Bridge Out of the box | Available today | Expanding rapidly

Cluster

IBM LPAR

Oracle Ent. Linux

SunOne

Radia

SIM

Impact Manager

Value that includes:

• Automated discovery

• Automated monitoring

• Correlation rules

• Report packs

Brands that include:

• Infrastructure

• Applications

• Big data and cloud

• Ticketing integrations

• Third party integrations


Integrated solution

Correlate Events Across All IT Domains

• Identify root causes and correlate events more easily across complex virtualized and cloud environments.

• Context built from IT topology, events, and metrics to automatically correlate events.

Extend Monitoring to All Systems

• 100 integrations enable automated monitoring

• Management pack and third-party connectors to extend the reach

HP OpsBridgeCorrelate, Biz Aware

Ticket Systems

HP OpsAnalyticsPinpoint, Predict

Ops Intelligence

Triage

Alert

Known Problems UnKnown Problems

HP Converged Infrastructure

HP OneViewInfrastructure Management

Private Cloud

HelionMonitoring Service

Virtual Infrastructure

HP vPerformanceViewer

Optimize, Reclaim, Model

Public & private Cloud

3rd party Cloud Monitoring Service

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=F3pVgSjhjQTmHM&tbnid=mw3P22rAAis9PM:&ved=0CAgQjRwwAA&url=http://cloudtimes.org/&ei=ZC8UUZaHLceoqgHE2YGgBQ&psig=AFQjCNHGPVBEnF_5p2A_TwZWHFuj8cgDLQ&ust=1360363748780706

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=F3pVgSjhjQTmHM&tbnid=mw3P22rAAis9PM:&ved=0CAgQjRwwAA&url=http://cloudtimes.org/&ei=ZC8UUZaHLceoqgHE2YGgBQ&psig=AFQjCNHGPVBEnF_5p2A_TwZWHFuj8cgDLQ&ust=1360363748780706


OpenStack monitoring best practices (1/2)

Onboard OpenStack hosts• Production nodes automatically registered in CMDB.

• Standard systems availability, performance & capacity monitoring (OS & HW).

• Integration in event, ticket, remediation workflows.

Basic OpenStack service health• Auto discovery services and dependencies

• Active health checks. Trace failures.

• Monitoring of the OpenStack middleware (Rabbit, MySQL)

• Log management

Monitor Network and Storage• End-to-End Network fault/performance management including edge and core

• Discover virtual switches and their connectivity/association to VMs, Uplinks (on the Host)

• Health monitoring and performance for the virtual NICs


OpenStack monitoring best practices (2/2)

Workload availability and performance • Passive monitoring of any virtual machine and potential host saturation or bottleneck situation.

• Automatically integrate tenant instances into monitoring.

• Workload OS and application infrastructure and monitoring.

• Measure and analyze application performance from outside and from different locations.

Analytics and remediation• Capture all OpenStack and workload metrics and logs in single repository to resolve root cause of failures fast and improve

operational performances.

• In case of faults or performance degradation, kick-off runbooks to analyze and resolve issue as automatically as possible

Monitor provisioning tasks • Active functional tests (create user, create volume, Launch instance, create snapshot, attached volume, ….).

• Track tenant build success rate and build times.


Availability Zone 1

OpenStack service health checks - Example

Controller Node1 Controller Node2 Controller Node3

ComoputeNodes

Keystone

Horizon

Compute Nodes

Availability Zone 2

ComoputeNodes

Compute Nodes

VIP Region 1Horizon login check

Nova API

Glance

Keystone

Horizon

Nova API

Glance

Keystone

Horizon

Nova API

Glance

Keystone check

Horizon check

Nova API check

Local checks

Glance checkLocal checks Local checks


Tools for building an integrate Cloud monitoring solution

Public Cloud:• HP Helion• Amazon Web services

Private Cloud:• HP Helion OpenStack (Icinga, Monasca)• VMware vCenter Ops mgr

Management Packs and integration:

Virtual infrastructure:• ESX, Hyper-V• KVM, XEN

• Monitor performance, capacity, and health.

• Drill down into specific performance bottlenecks or capacity issues.

• Trend server utilization across days, weeks, and a month

• Drill down to debug guest VM performance issues in real time

• Identify where to add new VMs optimize the environment

• Predict future capacity needs with usage forecasts and what-if planning.


Summary & QA


For more information

Attend these sessions

• What’s new in BSM, innovation tour and demonstrationsB1247

• Announcing HP Operations Bridge v10, with customers from Vancity and Arizona Public ServicesB827

• See how the all new OpsBridge Business Value Dashboard turns IT data into business insightDT952

Visit these demos

• HP Operations BridgeDEMO4545, 4546

• BigData Solution ZoneDEMO4114

• Tech ShowcaseDEMO5718

After the event

• Contact your sales rep

• www.hp.com/go/opsbridge

Your feedback is important to us. Please take a few minutes to complete the session survey.

http://www.hp.com/go/opsbridge


Use the mobile app to complete a session survey 1. Access “My schedule”

2. Click on this session

3. Go to “Rate & review”

If the session is not on your schedule, just find it via the session scheduler, click on this session and then go to “Rate & review”.

Thank you for providing your feedback, which helps us enhance content for future events.

Session Speaker

Please give me your feedback


Thank you

[email protected]