maximize efficiency and agility with data center management & automation

0 Copyright 2014 FUJITSU

Human CentricInnovation

Maximize efficiency and agility with Fujitsu Data Center Management & Automation

Fujitsu Forum 2014


Key drivers for IT changes?

Technology

Processes and Automation

Society

Borderless business


Fujitsu Data Center Management & Automation

Customer needs

Improve agility, flexibility and speed Standardization and transparency – based on proven blueprints Faster implementation

Establish Service Quality Management From event driven control centers to business process-

oriented service quality management Automated workflows leveraging know-how of data center

operation to connect business processes with IT infrastructure Improve process quality by eliminating manual tasks

with automated procedures

Compliance and Governance Define consistent set of policies (documentation, logging, archiving,

backup, security, access rights, …) based on legal requirements, financial regulations and company standards

Implement and control the policies in an audit provable way



Reshaping Data Center Management processes need the complete picture

Service

retirement

Service

request

Order

process

Service

ready

Setup/

Installation

Service

activation

Production

Hand over


Business Service Management

End-Customer’s View Service Provider’s View

Self-Service PortalServiceDesk

Service Level Management

Contract Management

Capacity Management

Infrastructure, Application, End User Services and Performance Monitoring

Incident Management Reporting / Trending Energy Efficiency

SecurityManagement

Entitlement.

Identity Mgmt.

Access Mgmt.

Single Sign On

Capacity & Resource Planning

Data Collection Reporting / Trending

FinancialManagement

Billing models Tariffs

Users

Consumption

Service related

Integration and Process Automation

Life Cycle and Service Asset Management

Orchestration, Automation & Provisioning

IT-Infrastructure Resources

Storage NetworkServer

Fujitsu Reference Architecture DCMA


Maturity Level Characteristics

Source: Gartner “ITScore for Infrastructure and Operations”

Level 1Awareness

Level 2Commited

Level 3Proactive

Level 4Service Aligned

Level 5Business Partner

Reactive fire-fighting culture

Ad hoc processes

Low customer confidence

Consolidation & Standardization

Looking atindustry best practices

Initial processformalization

Tieredsupport

Working onimplementingindustry bestpractices

Day-to-dayprocessesmature

Systems managementtools integration

Widespreadvirtualization

Trusted Serviceprovider

ProcessAutomation

ServiceSLA’s

Industry best practices in place

Proactively pilots new technology for business innovation

Real-timeinfrastructure / private cloud computing

Strategicrelationshipmanagers

Where are you and where do you need to be for best business support?


Offering Fujitsu Data Center Management & Automation

Consulting

Infrastructure Solutions and Products

DCMAOn Premise

DCMACloud / ITMaaS

DCMAManaged Services

Fujitsu Intellectual Property

Standardized Software & Solution Stack

Solutions How To‘sBest PracticesBlue Prints

Services and Maintenance

Infr

astr

uctu

repr

oduc

ts a

nd

solu

tion

s

Serv

ices

an

d M

ain

ten

ance

Con

sult

ing

Stan

dard

ized

SW

& S

olut

ion

s


DCMA in a nutshell

What is DCMA?

Fujitsu Data Center Management & Automation is a suite of solutionshelping medium and large size enterprises to

• improve operational efficiency

• improve service levels

• drive down operational costs

• accelerate the introduction of new data center services

Target audience

The entire Data Center

• IT operations management

• Data Center infrastructure management (DCIM)

Delivery models

Comprehensive offering

• On-premise (installed at and managed by customer)

• Managed services (managed by Fujitsu)

• Cloud (SaaS)

Our value

DCMA is based on Fujitsu solutions, intellectual property and partner software integrated in a Fujitsu reference architecture


Aligning IT with Business


Process Automation/Run Book Automation

Automated Contingency Manual

DCMA Service Delivery Platform





Contract Management

Capacity Management



SecurityManagement

Entitlement.

Identity Mgmt.

Access Mgmt.

Single Sign On




FinancialManagement


Users

Consumption

Service related







Shortlisted as finalist of 2014 German Data Center Awardscategory 2 “Data Center Software”

Service Level Management Process Automation/Run Book Automation Service Level Management Process Automation/Run Book Automation



Ticket System Issueclassification, documentationand assignment

Control and alert

IT Service Providing

IT Service AssessmentSLA Management

Service Desk

Monitoring & Fault Management

Others

Service Quality Management

Web ServiceOthers

Web ServiceOthers

ERP ServiceERP ServiceERP Service

Web Service

Ru

n B

oo

k/P

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ss A

uto

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Ticket System Issue

classification, documentation

and assignment

Control and alert


IT Service Assessment

SLA Management

Service Desk


Others


Web

ServiceOthersWeb

ServiceOthers

ERP

ServiceERP

ServiceERP

Service

Web

Service

Run

Bo

ok/P

roce

ss A

uto

matio

n

Via Smartph

one

Business services listed according to Business importance Quality level Risk to quality Business and IT subservices

Historical servicestatus details

Real-timeservice status indicators

SLA Health Quality Risk Availability




Control and alert



Service Desk


Others


Web ServiceOthers

Web ServiceOthers


Web Service

Run

Boo

k/P

roce

ss A

uto

mat

ion

By quickly pinpointing sources of service-impacting issues across all technology domains so you can quickly fix them and restore quality

Improve service quality

By quickly pinpointing sources of risk to services across all technology domains –so you can address those issues before they impact quality

Improve service predictability

By automating escalations and remediation, there by reducing triageand mean-time-to-repair of service issues and improving communication and collaboration

Service Quality

Management

prioritize & resolve

problems across the

IT service supply chain – to

minimize the risk

to businessOptimize Operations



Control and alert



Service Desk


Others


Web ServiceOthers

Web ServiceOthers


Web Service

Ru

n B

oo

k/P

roce

ss A

uto

ma

tio

n

Process Automation

Integrating People Network

MonitoringTeam

IT Helpdesk

Infrastructure Engineer


User

Business Unit Technical Support

Business Unit Manager

Level 2

Level 3


Process Automation


Control and alert



Service Desk


Others


Web ServiceOthers

Web ServiceOthers


Web Service

Ru

n B

oo

k/P

roce

ss A

uto

ma

tio

n

Integrating People Processes Technology

NetworkMonitoring Team

Business Unit Technical Support

BusinessUnitManager


Level 2


Level 3

IT Helpdesk

User


Process Automation


Control and alert



Service Desk


Others


Web ServiceOthers

Web ServiceOthers


Web Service

Ru

n B

oo

k/P

roce

ss A

uto

ma

tio

n

Integrating People Processes Technology

to streamline, repeatable and automated actionsacross the organization

to use synergies

to improve efficiency


Process Automation


Control and alert



Service Desk


Others


Web ServiceOthers

Web ServiceOthers


Web Service

Ru

n B

oo

k/P

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Fundamental Characteristics Focused on the delivers of IT services and maximizing IT operation

efficiencies across IT departments and IT tools sets throughout the enterprise

Coordinating the cross-domain "heavy lifting" of your IT management applications, enabling not only process automation but also processaudit trails for review/continuous improvement

Resulting benefits Reduce operation expenses

Increase staff productivity

More consistent, error-free and auditable operations

Auditable alignment with compliance requirements

Process Automation to integrate, control, and automate operational processes across platforms, applications and IT groups to improve business services.


Importance of Contingency manuals

The contingency manual comprises all the documents required to support suitable reactions to emergencies and crisis. Important to ensure the continuity of business processes (source: BSI) is:

Business continuity plans: they describe the actions required to recover business processes after a crisis or emergency, for example, the steps that must be taken to start up a substitute data center.

Recovery plans: they describe the actions required to recover or restart important resources; the persons responsible must define the priority sequence for these steps.

Additional documents: Plan for immediate actions, crisis management guideline, crisis communication plan

Further standards are specified by ISO 27001, BSI Protection Catalog, Federal Data Protection Law, TÜV requirements for data center certification, ITIL

The aim of the contingency manual is to maintain IT operations:

Establish the organization which is to cope with the emergency

Ensure the restart of critical IT services

Ensure reliable and suitable emergency operations

Support customers and specialist departments

Recover any failed IT services

https://www.bsi.bund.de/DE/Themen/ITGrundschutz/ITGrundschutzSchulung/Webkurs1004/7_Notfaellebewaeltigen/nfm07_05.html


Process examples from the contingency manual

Downtime cooling machines Emergency card 010

Emergency cards describe the

steps required to recover

business continuity in a crisis

or emergency; the focus of

attention is on maintaining IT

operations

Downtime building automationEmergency card 100


Implement process examples

Automated contingency manual

Standardized cockpit and data storage

Ready-made integration and processes

Test tools

Pre-defined interfaces:

IT infrastructure

IT operations

Sensor systems

Building and systems technology

Fujitsu methodology to implement the contingency manual automation efficiently

PeoplePeople

Sensor systems

IT infrastructure


Automated contingency manual example Downtime cooling machines "Emergency card 010“

Building technology

Sensor systems

People

Sensor systems

IT infrastructure / operations

Downtime cooling machines

Emergency card 010

Sensor systems

People

Downtime cooling machines

Emergency card 010

Fujitsu DCMA methodology andsolutions in order toimplement thecontingency manualautomationefficiently


Automated Contingency Manuals - Benefits

Customer benefits

Fast recovery of business continuity

Connect IT processes, systems, sensor systems, building technology and people

Initiate emergency processes automatically, automatic diagnostics and self-help

Assist the emergency managers

Avoid manual errors via automation and increase quality

Adhere to escalation procedures and document all activities

Ensure and accelerate people/machine interaction for all operating systems and departments

Operate the data center more simply, more securely and efficiently and at a low price

Reduce downtime costs significantly How to improve your emergency management?


DCMA Service Delivery Platform “Out of the Box”

End User Portal incl. Self Service Services Ready Catalog Service Orchestration and Resource Provisioning Automated Monitoring, Metering and Fault Management Service Quality Management SLA Management Inventory Management Interface to billing End to End Automation DCMA Best Practices

Aligning IT with Business – DCMA Service Delivery Platform

DCMA Service Delivery PlatformDesigned for Service Providers to Accelerate Business Growth

Standard DCMA SDP function DCMA SDP Add on


Customer Reference - DCMA Service Delivery Platform

Customer reference: large UK&I retail chain

Fujitsu DCMA Service Delivery Platform has successfully been deployed to a large UK&I national retail chain. The critical infrastructure environment spans two customer data

centers, has approximately 1500 Windows, Linux and UNIX managed devices, and is being monitored 24x7 and fully managed by Fujitsu.

Fujitsu DCMA Service Delivery Plattform at a Glance

Server monitoringPerformance and availability monitoring of Windows, Linux, UNIX, Storage &Virtualization infrastructure

Server patchingOperating system patching of Microsoft, Linux& UNIX servers

Asset & configuration Detailed hardware, software and configuration discovery, plus automatic updates and reporting

Capacity reportingSimple to use capacity reporting for monitored servers to enable problem-solving and pin-point issues

Proactive alerting & CMDB integrationMonitoring alerts and asset information are integrated with Fujitsu TRIOLE Service Desk.

Server provisioning*Provisioning of new servers quickly and to standard configurations Fujitsu TRIOLE

Service DeskFujitsu service management

Fujitsu serversupport

manage report Incident / CMDB

Enterprise management support

discover – monitor – patch - discover

Fuji

tsu

DCM

ASD

P

Customer location Fujitsu Data Center How it works

Fujitsu DCMA Service Delivery Platform (SDP) easy to use and ready to be used – designed, tested and completely pre-configured.

1. Deploy customer DCMA SDP management infrastructure

2. Connect to Fujitsu DCMA SDP

3. DCMA SDP automatically deploys and configures agents on target systems

4. Start managing, monitoring and reporting

5. Get CMDB data and real-time incident alerts in Fujitsu TRIOLE Service Desk


Energy Management in the Data Center

Identify Energy Guzzlers in the Data Center

Winner of the German Data Center Award 2013





Contract Management

Capacity Management

SecurityManagement

Entitlement.

Identity Mgmt.

Access Mgmt.

Single Sign On




FinancialManagement


Users

Consumption

Service related









Energy Efficient Data Center Operations


Energy-efficient data center operations

Energy costs provide huge savings potential

Each single Watt of IT energy consumption will generate energy cost from 1€ up to 3€ per year

More than 70% of the Data Centers are still equipped with energy inefficient IT Equipment

Fujitsu and CA provide a solution to identify energy guzzlers in the data center

Check the energy efficiency of the IT equipment in the Data Center

Our monitoring solution identify the energy guzzlers in the data center at once

Evaluate the savings potential

Open up ways to replace those systems with energy efficientIT infrastructure products

Help to reduce the green house gas emissions and cut your energy bill

Energy optimization requires energy monitoring as an initial step.Fujitsu and CA have a solution for that challenge – Reshaping your IT!


What and how to measure

Fujitsu's new Power Supply Unitsof server and storage delivers powerconsumption values

Intelligent PDU (Power Distribution Unit) are able to provide power values via SNMP

SNMP Power clamp – The DI-Viewis a compact device used to monitorup to 2 power strips without downtime

Power clamp can be used to measurethe power consumption per power cord


What and how to calculate

Server reporting output Server list with the related power consumption # CPU's,

CPU types, CPU load, # PSU's, OS Server list with an GREEN IT Server KPI

= Computing Power/Electric Power

Storage reporting output Storage list with the related power consumption Storage list with GREEN IT Storage KPI

= Usable Storage Capacity/Electric Power

Green IT Efficiency Server =

Green IT Efficiency Storage =

S × LP

USCP

S – SPECfp_rate_base 2006Value of the systems

L – Load = CPU load in percent

P – Power (W = Watt)

USC – Usable Storage Capacity (Terabyte)

P – Power (W = Watt)


Fujitsu Energy Management Functionality Part of Fujitsu Cloud IT Management as a Service / CA DCIM - ecoMeter

Joint Announcement CA Technologies and Fujitsu:

The functionality of the Fujitsu Energy Management

solution “Identify Energy Guzzlers in the Data Center” -

integrated and available in CA DCIM ecoMeter since April

2014.

General Availability of “Identify the Energy Guzzlers in the Data Center” - April 2014


Benefits of DCIM: Monitor space, power and cooling for greater efficiency

Manage Data Center resources to reduce cost and risk

Opt

imiz

e D

C in

fras

truc

ture

(Spa

ce, p

ower

an

d co

olin

g)

Manage physical capacity and inventory

Real-time visualization of data center utilization

Relate data center resources to business value

Strategic business value: Increase efficiency, improve capacity and reduce costs of data center resources


…what is our unique approach to DCIM

IT Management & Business ServicesMake Business-Relevant

Power & CoolingMonitor

Capacity & InventoryManage

Automated

Auto-discovered

Workflow-enabled

Cross-platform

Cross-vendor

Real - time

Data Collection

Energy Metering

Analysis

Reporting

Alerting

Control

Physical

Lifecycle

3D Visualization

Asset Management

Capacity Analysis

PlanningLogical

. Service Mgmt. Resource Mgmt.

Process Automation

VirtualizationChange Mgmt.

Business Integration


Ongoing DCMA solution development projectsFujitsu Optical Fiber-based Thermography System (OFTS)

Optical fiber installed on server rack

Measuring equipment/server with software

Fujitsu OFTS solution measures temperature along optical fiber cables At 0,1 m intervals With accuracy under ±1 degree C As frequently as every 30 sec Without having any sensor devices Seamless integration into DCIM solution

Continuous, real-time visualization of temperature distribution in Data Center

Fujitsu patented IP


Energy Cost savings calculation

PRIMERGY Dual-CPU ( 4-cores/CPU), 2009 versusPRIMERGY Dual-CPU (18-cores/CPU), 2014


PRIMERGY Dual-CPU ( 4-cores/CPU), 2009PRIMERGY Dual-CPU (18-cores/CPU), 2014

Standard Performance Evaluation Corporation http://www.spec.org/power_ssj2008/results/

http://www.spec.org/power_ssj2008/results/


Energy Cost Savings

Calculation example

Substitute 9 of the Servers from 2009 through 1 system from 2014(in each performance situation 1 new system will provide more computing power than 9 old systems)

Assumptions

Continuous 24×7 operating during the whole year: ~8.640 operating hour in 360 days

Load profile: 1/3 – 100% load, 1/3 – 50% load, 1/3 – active idle

Delta Energy consumption (in Watt h):8.640 × (9 × (235+192+147)/3 – (271+143+39)/3) = 8.640 × (1722 – 151) = 13.573 kWh

13.573 kWh of Server Energy with a PUE of 1,6 causesan Energy consumption in the Data Center of 21.717 kWh

By an average price of 0,15€/kWh the annual Energy costs saving: 3.258 € == 4.138 US$

1,0 Euro = 1,27 US$


Fujitsu support for “Blauer Engel” certification

“Blauer Engel” for energy-conscious data center operations:

“Blauer Engel” certified data centers provide with a minimum of hardware maximum energy-efficient computing power

Certification possible after measurement period of minimum one year

Requirements: www.blauer-engel.de

Energy Provider

The “Blaue Engel” requires:

Energy split in the functional

units cooling, IT infrastructure and

others

Continuous metering

A continues improvement process

for energy efficiency

Fujitsu Solutions and Professional Services will guide you to “Blauer Engel” certification

electric power supply

cooling systems

IT Infrastructuresystems

others

http://www.blauer-engel.de/


DCMA out of the Fujitsu Global Cloud

FUJITSU Cloud IT Management as a Service




Self-Service PortalService Level Management

ServiceDesk

Contract Management

Capacity Management

SecurityManagement

Entitlement.

Identity Mgmt.

Access Mgmt.

Single Sign On



FinancialManagement


Users

Consumption

Service related











In a nutshell: Fujitsu Cloud IT Management as a Service

Suite of services to help IT service managers deliver IT effectively and efficiently

Powered by CA Technologies – the only SaaS-based solution delivering unified IT Management

CA Technologies vision and attractive roadmap for continued evolution of Fujitsu’s Cloud IT Management as a Service suite

Available as a suite or as:

Service Desk as a Service

Monitoring as a Service

Delivered globally from Fujitsu Global Cloud Platform

Global availability


Unified Manager

Monitoringas a Service

Service Deskas a Service

Future offerings inData CenterAutomation


Fujitsu Cloud IT Management as a Service


FUJITSU Cloud IT Management as a Service Customer Benefits

Boost ServiceLevels

More effective, responsive and reliable IT services

From the data center to the cloud

Strengthen customer satisfaction and loyalty

Reduce Costs

Pay what you use

Configuration, not programming

Up to 60% less cost to deploy –out of the box monitoring probes (>150 monitoring rules)

Up to 40% less operating cost –central platform maintenance and support by Fujitsu

Eliminate system and administrative costs

Improve staff efficiency

Better measurement / tracking to underpin performance

Align with growing and changing requirements

Built-in automation, knowledge base and workflows

Best practice ITIL processes -increase staff effectiveness

Short time to production - In days rather than months


FUJITSU ManageNow® Solutions





Contract Management

Capacity Management

SecurityManagement

Entitlement.

Identity Mgmt.

Access Mgmt.

Single Sign On




FinancialManagement


Users

Consumption

Service related









ManageNow Client & Server Automation

ManageNow Data Center Management


Fujitsu DCMA ManageNow® Solutions

ManageNow® – preconfigured Fujitsu solutions for IT Operations Management for heterogeneous IT infrastructures

ManageNow® solutions accelerate implementation of an effective IT operations environment– within a few days instead of weeks or months

ManageNow® solution bundle, reduce implementation and operation costs up to 65%

ManageNow® Data Center Management ManageNow® for Data Center

Monitoring

ManageNow® Solutions ManageNow® Client & ServerAutomation ManageNow® for Client & Server

Automation (MN4CSA)

ManageNow® for Retail

Solution Bundle

Software Solution

Deployment

Solution

Support

Solution Bundle


AOK Joint Data Center Bremen/Lower Saxony - Klaus Mayer, Production Manager

»With the Fujitsu DCMA as a centralized monitoring solution, we can monitor all of our systems at once. This saves time and means we can be much more proactive. There have already been a number of occasions where we have been able to intervene before a problem leads to a breakdown or near miss«

LBS Westdeutsche Landesbausparkasse - Oliver Borcherding, IT Service Manager

» What really made this project unique was the speed with which ManageNow® was integrated into our company’s IT environment. The solution was completely aligned with our requirements and needs. Now that’s what I call customizing!«

Informatikzentrum Niedersachsen - Bernd Wilhelm, Head of System Management

»The intelligent concept of ManageNow® allows a significant higher efficiency in IT operations (system management). That fact combined with a short implementation time guarantees a fast return of investment.«

Efficient concept, short implementation timelines & fast ROI

Fujitsu DCMA References



What we offer

Fujitsu Services Consult, design, build, operate and maintain Fujitsu Data Center Optimization Services Fujitsu Cloud IT Management as a Service - DCMA out of the Cloud

Fujitsu ManageNow® Solutions ManageNow® Data Center Management ManageNow® Client & Server Automation

Fujitsu ServerView® Solutions

Fujitsu Support Gateway

Predefined blueprints and best practices Easily adapted to customer needs Accelerate implementation

Standardized Software Solution stack From Fujitsu and technology partners like CA technologies, MS,

OSS, … For IT Operations Management, Virtualization Infrastructure Software,

Security

Field-tested standards for Methodology Integration Services

When can we talk about reshaping your IT? Software Solution stack incl. maintenance

and support



Value Propositions

Preconfigured solutions – rapid implementation, excellent customer feedback

Predefined management/automation policiesfor Fujitsu infrastructure products (PRIMERGY, ETERNUS) and other common products

Predefined blueprints and best practices

Processes and automation improve agility,flexibility and speed

Integrate and adopt within heterogeneousData Centers

Supporting the whole business value chain from consult, design, build, operate and maintain

Fujitsu as a trusted partner – broad offer, independent consulting, best-of-breed portfolio

Let's improve yourdata center efficiency


Get the first-hand experience

Data Center Management & Automation

P36: Energy efficiency in the Data Center

P37: Data Center Infrastructure Management (DCIM)

P38: Automated Contingency Manual

P39: Fujitsu ManageNow® solutions - ready to run

S10: Monitoring and Service Desk out of the Cloud

Visit the Fujitsu DCMA Demo Center in Frankfurt!

At the Fujitsu Forum Exhibition area and the Expert Talks


Contact: Wilfried Cleres

E-Mail: [email protected]

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