maximizing assets, unleashing growth, and transforming to succeed

Telecommunications, Media & Entertainment The way we do it

Telecom, Media & Entertainment Overview

Maximizing Assets, Unleashing Growth, andTransforming to Succeed

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Capability& Offering

OurExperience

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AboutCapgemini

Who WeAre

What WeDo

Who WeAre

What WeDo

TME Overview

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To help you achieve strategic goalsand world-class results:

■ A dedicated team of around 5,000management consultants and systemsintegrators based around the globe. Thesector includes onshore and offshorecenters of excellence and IT factoriesconcentrating best practice for leadingsoftware and business processes as partof Capgemini’s Rightshore® approach*

■ Acknowledged industry leader withmore than a forty-year track record ofdelivering benefits to 300+ clientsworldwide including fixed, mobile,Internet Service Provider, cable,broadcast, publishing, andentertainment organizations

■ Global network of strategy labs andinnovation teams, producing an ongoingprogram of thought leadership materialssuch as white papers, and technologyproofs of concept

■ Key protagonist in an ecosystem ofstrategic and innovative technologyalliances, enjoying strong links withleading academics and industry analysts

■ Harnessing Capgemini’s Global ServiceLine initiatives to bring TME playersexperience and reassurance for large andcross-country projects in critical areassuch as Business InformationManagement and Testing.

Telecom, Media & Entertainment (TME)is a global sector organization ofCapgemini, dedicated to helping thetelecommunications, media, andentertainment industries achieve strategicgoals and world-class results.

By combining technical expertise andinsight with a passion for innovation,TME delivers true value to clientsworldwide. We leverage expert industryknowledge, our core consulting,architecture and systems integration skills,and strong alliances to help our clientsmaximize assets, unleash growth, andtransform to succeed.

Who We Are

Global Telecom, Media & Entertainment Sector

3

Who WeAre

What WeDo

Maximizing Assets, Unleashing Growth, and Transforming to Succeed

* Capgemini relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients.

Capgemini has developed a suite ofsolutions tailored to the Telecom, Media& Entertainment industries. Thesesolutions combine a broad range ofindustry-specific capabilities and theGroup’s foundation services. These assetsinclude those such as consulting services,Application Lifecycle Services (ALS) andtesting.

Our services are designed to be the rightsolution for many different clientscenarios. This means that TME playersmay consider major, evolutionary ormodular transformation with us. Resultsare guaranteed through our CollaborativeBusiness Experience™ and measured tobe on target and above customerexpectation (OTACE). This capability andoffering is illustrated in our TME ServiceFramework (see right). The frameworkcenters on communications and contenttransformation and is characterized byour CTP, DCS** and innovation offerings.

A suite of solutions for the Telecom, Media & EntertainmentIndustry

What We Do

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Who WeAre

What WeDo

** CTP: Communications Transformation Platform, DCS: Digital Content Services.

Transforming Communications Business

Industrializing IT Sourcing

Capgemini Foundation Practices

Communications Transformation

Platform

DigitalContentServices

ApplicationLifecycleServices

Transforming Content Business

Strategy & Business ConsultingStrategy

Formulation

Service Management

Revenue Management

TME Factories

Customer Management

Enterprise Management

Content Management

Order Management

3D Service Assurance

OfferKey: Domain

CRM Billing OSS BI Rightshore®

Billing Excellence

ERP

Product Workbook

IPRM

Media Management

Targeted Delivery

DigitalInsights

DigitalMonetization

Self-Care Customer Experience

Business Information Management

Business Intelligence

Campaign Management

Digital Management

IP & Rights Management

Business SimplicationBusiness Creation Operations

Excellence

Innovating in Telecom and Media

Service Platform RAIN RDV

TechnoVision

Service Trial Lab IPTV

TME Capability & Offering Framework

Collaborative Business Experience™

®

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Addressing GlobalTrends

TMEConsulting

TMEStrategy Lab

MajorTrends

C4Advisory

Board

TMETechnology

Services Lab

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Approach Anticipates and Responds to Major Trends

Addressing executives critical strategic and operational challenges

6

6 MajorEvolutions& Trends

Consumers are adopting

New Behaviors

Competition& Regulation

re-shape operational

models

Network / IT Sourcing are

shifting to alternative schemes

Developing Countries appear

as the major growth

potential

Customer Care is evolving

towards differentmedia

Monetizationof New Services

leads to new businessmodels

TMEConsulting

TMEStrategy Lab

Major Trends

C4Advisory

Board

TMETechnology

Services Lab

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Global Telecom, Media & Entertainment Consulting

Introducing TME Consulting Services

7

A number of principles make our teamunique:

■ We are totally dedicated to consultingin the TME industries and havetherefore accumulated an extensive baseof industry knowledge

■ We are continually investing in contentand leading-edge insights (e.g. throughthe TME Strategy Lab and the C4Advisory Board) to bring innovativethinking to our clients

■ We are committed to our clients’success through our focus onmeasurable engagement results. Wehave a unique collaborative style ofworking with our clients, theCollaborative Business Experience™,which forms a key part of our values

■ We employ people both with provenindustry experience and from leadingbusiness schools and universities, allunited by a passion for thecommunications industry.

TME’s Consulting organization is theleading global management consultinggroup. It is dedicated to helping CEOsand senior executives in the convergingcommunications industries address theirmost critical strategic and operationalchallenges.

Our client engagements range fromstrategy formulation to new businesscreation and simplification, through tooperations excellence – always with apassion for results.

World-class management consulting for the telecom, media and entertainment industries

TMEConsulting

TMEStrategy Lab

Major Trends

C4Advisory

Board

TMETechnology

Services Lab

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TME Strategy Lab

Stimulating new ideas and helping drive innovation

8

■ Monitoring key developments in thetelecom and media market: The Labclosely monitors key developmentsrelating to selected industry topicalissues

This research is updated quarterly andgenerates data and insight-rich reportson the selected industry topics

■ Bespoke research and analysis: TheLab delivers highly value-addedstrategic research and analysis to clientsaddressing crucial issues relating totheir business.

The TME Strategy Lab is a global networkof strategy consultants dedicated togenerating content-rich insights for thetelecom and media industries. The Labconducts in-depth strategic research andanalysis to generate leading-edge points ofview on crucial industry topics thatstimulate new ideas and help driveinnovation for our clients.

Lab activities include:

■ Research points of views on emergingindustry trends: The Lab develops in-depth strategic research on emergingindustry issues that are relatively under-explored, but have significantimplications for players. The Labconducts these studies independently orin collaboration with external partners

TMEConsulting

TMEStrategy Lab

Major Trends

C4Advisory

Board

TMETechnology

Services Lab

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TME Technology Services Lab

Shaping strategy for systems, platforms and architectures

9

■ Consulting activities intechnology/platform strategy andfeasibility analysis.

Some of the topics covered recentlyinclude: the impact of future pricing andpayment models on billing and revenuemanagement, the role of next generationcustomer intelligence systems in targetedadvertising, telcos’ next generation ITtransformation roadmap, and nextgeneration service assurance.

The TME Technology Services Lab hasbeen contributing to our strategy andapproach for systems, platforms andarchitectures since its inception in 2007.The Lab's focus reinforces Capgemini'sCapabilities & Offerings for the TMEindustry.

Our primary activities include:

■ Developing strategic insights onemerging technology trends andconcepts within the industry throughour Point-of-Views

■ Dissemination of thought leadershipthrough whitepapers, webcasts andmedia for internal and externalconsumption

TMEConsulting

TMEStrategy Lab

Major Trends

C4Advisory

Board

TMETechnology

Services Lab

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C4 Advisory Board

Dialogue with industry leaders

10

Board of Advisors Members List for 2009Chair: Lord Birt, former Director-General of the BBCKaj-Erik Relander, General Partner, Accel PartnersDana Dunne, CEO, AOL Europe Pascal Cagni, General Manager & VP, EMEA, Apple Europe Joanna Shields, Former President, BeboJon Gisby, Director of New Media and Technology, Channel 4 Dallas Clement, SVP Strategy & Development, Cox CommunicationsFrancis Deprez, Chief Strategy Officer, Deutsche Telekom Dawn Airey, Chairman and CEO, FiveTony Cohen, Chief Executive Officer, Fremantle Media Emily Bell, Director, Digital Content, Guardian News & MediaCarolyn Fairbairn, Director, Group Development and Strategy, ITVEelco Blok, Member of the Board of Management, KPNPatrick Barwise, Emeritus Professor of Management & Marketing, LBSTravis Katz, SVP & MD, MySpace International Olivier Fleurot, Executive Chairman, Publicis Professor George Yip, Dean, RSM Erasmus University Stefano Mazzitelli, CEO, Telecom Italia Sparkle Frank Rovekamp, Global Chief Marketing Officer, Vodafone Patrick Vien, Former Chairman & CEO, Warner Music InternationalDr. Saad Al Barrak, CEO, Zain

What is at the forefront of the minds oftoday’s leaders in the telecom, media andentertainment industries? How are theydealing with the convergence in theirindustries, and the challenges andopportunities it brings in equal measure?How do their counterparts andcompetitors view convergence?

In 2006, we founded the C4 AdvisoryBoard to provide an environment whereleaders in these industries can shareexperiences and ideas with their peersfrom across the globe. Based on theprinciples of fact-based discussion,openness and a common interest in theimplications of convergence, the C4Advisory Board attracts a diverse mix ofindustry thinkers who meet once a year.

Our Telecom, Media & EntertainmentStrategy Lab fuels the debate with thelatest insights and analysis, all based onour ‘C4 convergence’ approach,encompassing Commerce, Connectivity,Content and Customer Experience – allissues closest to the heart of our C4Advisory Board members.

“The C4 Advisory Board gives me an opportunity to meet people … who haveleadership positions across different industry sectors and to really share all of ourthoughts about where our industry is going… leaders speaking with extraordinary andunusual candor about how they’re approaching their business issues, and each of theirstrategies are going to inspire each other’s views on our own businesses”

– Patrick Vien, President, Warner Music International

TMEConsulting

TMEStrategy Lab

Major Trends

C4Advisory

Board

TMETechnology

Services Lab

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CommunicationsTransformation

ContentTransformation

Rightshore®

1 – 2 – 3

ALS

Testing

BIM

BillingExcellence

3DSA

Innovation

Capability & Offering

Most importantly, Capgemini has asuccessful record of implementing theCTP at large telecom operators. Existingclients have realized major benefits infour areas:

First, by using an existing platformimplementation risk is reducedsubstantially.

Second, by using an existing platformclients accelerate implementation by morethan a year in some instances.

Third, since Capgemini offers its existingintellectual property, the cost of theproject will be reduced significantly.

Finally, because of CTP clients are able todevote their energies on obtaining thestrategic benefit of the transformationrather than the implementation.

Through our CommunicationsTransformation Platform (CTP) we helpour clients evolve their operation andbusiness strategies.

CTP is based on over 400 optimizedbusiness processes aligned with theeTOM* model. Those processes and theassociated IT systems completely supportcustomer centricity.

Capgemini utilizes our global deliverycapabilities to deliver these transformationprograms with experience concentrated inCenters of Excellence based in NorthAmerica, Europe and India. Thatexperience will include experts infunctions (e.g. CRM, billing, OSS, etc),packages (e.g. Siebel, Metasolv, etc.), andIT (e.g. program management, datamodels, SOA, etc.). The execution of CTPprecisely fitting the methodologies andgovernance suggested by our clients.

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Communications Transformation

A comprehensive transformation solution

*Enhanced Telecom Operations Map



Rightshore®

1 – 2 – 3

ALS

Testing

BIM

Innovation

BillingExcellence

3DSA

Capgemini has identified five areas thatneed to be addressed by companies asthey make their business digital and morecompetitive. Customer ExperienceManagement, Digital Insights, IntellectualProperty Management, DigitalMonetization and Digital MediaManagement. The five components worktogether like a revenue amplifier. If onechannel fails, they all fail.

Capgemini is helping define, shape andimplement new business models formedia companies. Our extensiveexperience with pioneering media andentertainment companies, along with adisciplined methodology, positionCapgemini as a leader in Digital ContentServices. We’re already helping mediacompanies work (and make money) inthe digital world.

In the media and entertainment industry,content is moving from physical to digitaland companies stand poised on the linebetween two worlds, trying to run their“business” as usual operations (even whileprofits continue to fall precipitously) and,at the same time, attempting to cater toconsumer demand for flexible digitalofferings while still making the kind ofreturns required to offset losses throughtraditional revenue streams. For most, thedigital world is all new — new productsand processes, new customer expectationsand distribution channels, new revenuestreams and cost structures.

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Content Transformation

Digital Content Services

13



Rightshore®

1 – 2 – 3

ALS

Testing

BIM

Innovation

BillingExcellence

3DSA

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14

Innovation

A collaborative environment to help

organizations re-define their IT as a “service”

through the radical development and adoption

of new technologies and business services,

enabled by Intel platforms

An agile methodology for prototyping new

business applications

A world-class facilitation capability; an

exceptionally productive environment to

rapidly resolve complex business challenges

RAIN (RApid INnovation) Rapid Design and VirtualizationThe Accelerated SolutionsEnvironment (ASE)



Rightshore®

1 – 2 – 3

ALS

Testing

BIM

Innovation

For Capgemini, innovation consists in proposing solutions for producing and operating differently,

delivering more quickly, and at lower cost and risk, in particular thanks to Rightshore®

Doing things differently and effectively

BillingExcellence

3DSA

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New Sourcing Paradigm

15

TME players demand end-to-end services for a specific functional domainin a predictable, cost and resource efficient manner

Telcos are looking for:■ Committed cost reduction and productivity

improvement, year one and over time■ Predictability■ Quality commitments■ Secured transition

They are thus ready to consider:■ Shifting providers on a large scale■ Exclusivity on large IT scope■ Long-term relationships■ Extended roles and responsibilities

■ Industrialized end-to-end distributed delivery for speed, reuse and stanardardization

■ Leaner and controlled cost structure with flexible offshore ratios

■ Proven domain and technology expertise on and offshore including innovation capability

■ Global presence for consistent delivery across geographies

■ Proven experience and critical mass to deliver

Next Generation TME Sourcing



Rightshore®

1 – 2 – 3

ALS

Testing

BIM

Innovation

Evolving with Successful TME Companies

BillingExcellence

3DSA

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TME Centers of Excellence and Research in India

16

Telecom and Media COTS* Factories and Centers of Excellence

Headquartered in Bangalore, our plan is to grow up to 4,000 dedicated TME Factory and Center of Excellence personnel

Bangalore: End-to-end BSS/OSS** Solution

U.S. Atlanta Los Angeles New York, San Francisco

Canada Toronto

Morocco

Italy Milan

Poland Krakow

China Shanghai

Australia Sydney

Netherlands Utrecht

Spain Madrid

Germany Munich

Finland Helsinki

France

Casablanca

Paris

Mumbai: Testing and ALS*** across domains, Media Solutions

Sweden Stockholm

TME Factory / Center of Excellence

Norway Oslo

Denmark Copenhagen

UK London

Middle East Dubai

Portugal Algés

India

Bangalore & Mumbai

TME Strategy and Research Lab



Rightshore®

1 – 2 – 3

ALS

Testing

BIM

Innovation

*Commercial Off the Shelf Software** Business Support Systems / Operations Support Systems

Harnessing a winning global network

BillingExcellence

3DSA

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TME Delivers through Global Talent

17

Global Talent. One Team. We call it Rightshore®

■ Well-conceived sourcing strategy■ Tailored program■ Responsive to change

The Critical Success Factors for a winning global delivery approach

Capgemini investment in successful transformational outcomes

Sound Deal

■ Access to IT skills■ IT investment■ Effective retained organization■ Risk reduction

Credible Expertise

■ Transformation■ Competent service delivery

(SLA proficiency) plus value■ Shareholder value

Desired Outcome

Collaborative Business Experience™ for greater flexibility, reactivity and creativity—qualities that elevate your performance

■ Bangalore Centers of Excellence■ North America and European Accelerated

Delivery Centers■ Accelerated Solutions Centers

■ CTP for flexible transformation■ Innovative Deployment Options■ Accelerators for ‘fixed time, fixed costs

and unlimited value’



Rightshore®

1 – 2 – 3

ALS

Testing

BIM

Innovation

Ensuring successful transformational outcomes

BillingExcellence

3DSA

Getting greater business value from the usage

of IT

Allowing business to master demand with

predictable AD&M costs

Saving up to30% on level AD&M costs

Capgemini’s 3 PromisesMarket challenges

Consolidation of suppliers and

contractsMost productive

Flexibility and predictability Most flexible

Closer to the business Most impactful

What next levelAD&M delivers

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Application Lifecycle Services

18



Rightshore®

1 – 2 – 3

ALS

Testing

BIM

Innovation

*Application Development & Management

Our vision includes three, clear promises to ourclients bringing application development andmaintenance to the next level.

Cutting cost, not potential

BillingExcellence

3DSA

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Business Information Management

Making information work for you

19

Capgemini’s Business InformationManagement (BIM) helps enterprisessecure and exploit Business Informationthrough its entire lifecycle.

Our BIM practice offers a holistic end-to-end approach for effectively managingBusiness Information at every point ofneed, treating it as a critical business assetand an agile platform for supportingbusiness operations.



Rightshore®

1 – 2 – 3

ALS

Testing

BIM

Innovation

Enterprise Delivery Model (Solution Centre, Distributed Delivery Framework & Rightshore®)

Data Management (Data Migration, Data Quality, Master Data Management)

ECM (Enterprise Content

Management)

Data Warehousing

(Data warehousing and BIInfrastructure)

BI & Analytics (Reporting and Predictive

Analysis)

Core Capabilities

Information Strategy

Business

Performance Management

Risk Management

Regulatory Compliance Business

Engagement

Insight

Telecom Media & Entertainment

Industry Solution

layer

Supply Chain Product

Customer& Channel

BillingExcellence

3DSA

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Testing Services

Ensuring end-to-end quality assurance

20

TPI® methodologies to apply a structuredcustomizable, risk based and businessdriven test management approach.

We use leading test tools from HP andIBM for cost efficiency combined with ourindustry specific frameworks asaccelerators. We offer a full managed testservice and test solution through our testcenters in the US, Europe and Asia.

We have demonstrated that, through thisapproach end-to-end quality assurancereduces total cost-of ownership and time-to-market, while providing carrier classquality-of-services and flexible resourcing.

Testing and Quality Assurance is a criticalstep in the system life cycle. Its objectiveis to ensure that the system meets all itsrequirements, both functional and nonfunctional.

As more and more systems consist ofcomplex interconnected applications thatare often developed and supported bydifferent teams and even differentvendors, it is key to verify as early aspossible that requirements are met fromthe end-to-end, customer perspective, andnot from the individual applicationperspective.

Capgemini has been providing testingservices for over thirty years and isconsidered one of the recognizedindependent leaders. With over 8,000dedicated testing specialists (including3,000 in our Rightshore® locations) weuse our industry leading TMap® and



Rightshore®

1 – 2 – 3

ALS

Testing

BIM

Innovation

BillingExcellence

3DSA

Testing

BIM

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Service Management: 3D Service Assurance

Accompanying Telcos’ progress along three dimensions

21

Key Drivers

■ Customer-centric SLAs, in order toprioritize issues

■ Customer impact assessment, includingproactive information

■ Network and service “decoupling”

■ Service Quality seamlessly over multiplenetworks

■ Allied system support, even, if not“owned” by the CSP

■ Service and Device, end-to-end,including remote management of CPEdevices.



Rightshore®

1 – 2 – 3

ALS

Innovation

BillingExcellence

3DSA

3D Service Assurance

Proactive

Reactive

Reach

Am

bit

ion

Business Model: Customer Intimacy

Business Model: Innovative Services

Business Model: Low Cost Operational Excellence

Time

NetworkResource

Product

Service

Customer

Fro

m in

sid

e-o

ut

to o

uts

ide

in

Transformation planningFrom tra

nsaction

to customer life cycle

Testing

3DSA

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Revenue Management: Capgemini’s Billing Excellence ServiceOffering portfolio

Suite of service offerings and a way of working to provideclients with confidence in their billing systems

22

We

■ Advise

Enabling telcos to move forward onsound recommendations andexperience

■ Create, Upgrade and Optimize

Supporting telcos to build or upgradetheir billing systems

■ Operate and Manage

Allowing telcos to focus more on corebusiness while adding value andsupport to billing functions.



Rightshore®

1 – 2 – 3

ALS

BIM

Innovation

BillingExcellence

Capgemini can deliver a modular or end-to-end service

AdviseOperate

and Manage

Create, Upgrade and Optimize

VisionAnalysis of pricing and

payment trends forimplications on billing &revenue management

Business LaunchDetermine new

strategies, pricing,products and bundles

RoadmapProduce the billing

transformation master plan

Solution SelectionBilling Package

Assessment; select theright software packagesto meet specific needs

DesignDefine billing process flows

and design customer,product catalog data

models and architecture

Develop andConfigure

Configure billingpackages and develop

bespoke plug-ins

IntegrateConnect the billing system

with other applications(CRM, data warehouse,

provisioning andaccounting)

MigrateExtract, transform and

load customer data andproduct models

ApplicationManagement (AM)

Break/fix and change control,including upgrades to mitigate

critical billing failures

Managed ServiceDeliver end-to-end

billing services fromproduct definition to bill

production

Billing SystemMaintenance

Monitor billing infrastructureto ensure robust and efficient

operations

Enablingtelcos to moveforward on sound recommendations and experience

Supporting telcos to build orupgrade their billing systems

Allowing telcos to focus more on core business while adding value and support to billingfunctions

BillingExcellence

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ClientEndorsements

OTACE

Awards &Accolades

Our Experience

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TME Experience

Spanning key players, market segment and geography

24

ClientEndorsements

OTACE

Awards &Accolades

“Capgemini’s projectteam integratedseamlessly withours...”

Deputy COO,SFR MVNE

“Working withCapgemini was atruly collaborativeexperience...”

CEO,RaboMobiel

We work with 7 of the top 10world's biggest telecom

network operators

“The work that hasbeen carried out byCapgemini hasgiven the SABCnew impetus andresilience…”Head of Strategy and

Risk Management,SABC

“Cell C has madetremendous progressover the past 18months andCapgemini havebeen true partners inhelping us on thisjourney...”

CEO, Cell C

“By working with Capgemini to implementsoftware-on-demand we have been able toachieve a state-of-the-art subscriptionmanagement system in just six months. Wehave also minimised the upfront fundingrequired and we are confident of seeing apositive return on our investment in monthsrather than years.” Paul Cheesbrough,

Chief Information Officer, TMG

“The joint post-mergerproject team of Invitel andCapgemini not onlyoverachieved on the initialsynergy estimates but alsomastered the excitingmerger integration processin record time.”

CEO, President and HTCC

“When putting strategy andplans together Capgemini’sconcern was always to keepit real and make sure that itcan actually be implementedand measured.”

CMO,Telefónica O2 Czech Republic

“By maintaining a continuousheartbeat, Capgemini ensuredthat this complex project withmany stakeholders delivered itsresults in time.”

Marketing Manager Corporate,Vodafone Netherlands

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Client Satisfaction

25

ClientEndorsements

OTACE

Awards &Accolades

OTACE Steps

OTACE Results (as of 31.12.08)

> 3,900 Engagements tracked 90% Delivered on time

97% Delivered aboveor to customer expectation Average client satisfaction = 4.16 / 5

Determine OTACE

Participants

Set Expectations

Measure Client

Satisfaction

Analyze /Take

Action

Our client relationship management process,known as OTACE Reporting (On Time and AboveClient Expectations) is a key factor underpinningour strong client relationships.

Building and maintaining fruitful client relationships

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Achievements

26

ClientEndorsements

OTACE

Awards &Accolades

Winner of Vodafone’sCorporate

ResponsibilityEngagement Award

“Considerable consulting andintegration practices in the industryfor BSS, OSS, wireless and service

delivery platforms”Gartner 2008

Supported 200mission-critical billing

system projects

We globally service 7 of the top10 world’s largest network

operators

EMEA Partner of theYear, 2009 Teradata

“Strong on Delivery,Strong on Strategy”

Ovum Outsourcing NavigatorGrid, 2008

First to partner withOracle on AiA

platform

‘Above & Beyond the Call ofDuty’ Finalist

World BSS Awards, 2008

Leading in consulting, technology and outsourcing servicesfor the TME industries

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Publications

TechnoVision

Thought Leadership

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Select Examples of our Recent Thought Leadership

Publishing points of view to inform and inspire!

28

■ Future of Broadcasting: A New Modelfor Profitability

■ Maximizing customer satisfaction andoperational efficiency through NextGeneration Service Assurance for CSPs

■ Mobile Tower Sharing and Outsourcing:Advantages and Disadvantages ofAdopting Network SharingInfrastructures

■ Quest for Growth in Turbulent Times:Revenue Stimulation Strategies for TMEPlayers

■ Targeted Advertising: Unleashing theValue of Next Generation CustomerIntelligence

■ The Monetization Conundrum: Lessonsfor Traditional Media for GeneratingOnline Revenues

■ Virtually Mobile: Assessing theOpportunity for MVNOs in India.

Without doubt, our intent is to continueto lead industry thinking. To complementthe day-to-day and hard won experienceof delivering numerous client projects, weunderpin our thinking with a thoughtleadership program.

Select examples of this intellectualcontribution are here and we wouldwelcome the opportunity to discuss howany or each of these insights could helpyou gain advantage from thetransformational shifts in our dynamicmarketplace.

■ Anticipating Internet Growth in Africa:Identifying Market Opportunities

■ Beyond 3G: 4G Strategies for Operatorsin Europe

■ Connecting Rural India: The UntappedGrowth Opportunity

■ Content Strategies for Telcos: Venturinginto Content Production

TechnoVision

Published in association with the IndianDepartment of Telecommunications andthe Federation of Indian Chambers ofCommerce & Industry, The Indian PrimeMinister launches our report on the nextphase of growth in the exciting Indiantelecom story.

Publications

TechnoVision for TME PlayersTechnoVision shows how informationtechnologies and their evolution willimpact business. Through this processCapgemini is able to help telecom, mediaand entertainment customers innovateand define new services for their ownbusiness and for their clients, and tobring those services to market faster.

http://www.capgemini.com/resources/videos/technovision-for-tme-players

TechnoVision is Capgemini’s strategicframework to help clients develop themost relevant innovations for theirorganizations, mapping technology trendsto determine which ones meet the needsof a particular business or industry.

Capgemini’s TechnoVision proposes aclassification of technological innovationsinto seven clusters and analyzes thepotential consequences for our clients’business lines. This framework hasdeveloped over time providing anevolving vision of how innovation canrespond to new opportunities andconstraints.

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TechnoVision

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TechnoVision

View online video to findout more

Publications

Providing structure and insight to the business andtechnology discussion

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StrategicAlliances

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Strategic Partners to Deliver Tailored Solutions

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Capgemini collaborates with its globalalliance partners to develop solutionstailored to client needs. In addition ourTelecom, Media & Entertainment sectoralso has its own set of industry-specificalliances:

■ Amdocs

■ CoreMedia

■ LHS

■ Teradata

Maximizing Assets, Unleashing Growth, and Transforming to Succeed

Strategic Partners

Microsoft Oracle SAPIBMHP

Intel Sun RAINEMCCisco

Portfolio Partners

Independent and partnering with...

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CapgeminiServices

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Experience

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About Capgemini

Capgemini is headquartered in Paris,France and operates in more than 30countries. We are, above all, a peoplecompany— 90,000 people in NorthAmerica, Europe, and the Asia Pacificregion.

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Capgemini Group

A global leader in consulting, technology, outsourcing,and local professional services

Our Mission: enabling transformationCapgemini enables its clients to transformand perform through technologies.

Our Vision: enabling freedomCapgemini will lead by providing its clientswith insights and capabilities that boosttheir freedom to achieve superior results.

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CapgeminiGroup

CapgeminiServices

Core Values


Experience

Financials

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CapgeminiGroup

CapgeminiServices

Core Values


Experience

Financials

■ Customer Relationship Management■ Finance & Employee Transformation■ Supply Chain■ Transformation Consulting

Consulting Services(Capgemini Consulting)

■ Application Development & Integration■ Agent Technology■ IT Transformation: Strategy & Architecture■ Business Intelligence■ Infrastructure & Security■ Mobile Technology■ Open Source■ Package Implementation■ Portals■ Radio Frequency Identification

Technology Services

■ Business Process Outsourcing■ Application Management■ Infrastructure Management■ Transformational Outsourcing

Outsourcing Services

■ Application Services■ High Tech Consulting■ Infrastructure Services■ Testing

Professional Services(Sogeti)

Dedicated to delivering a wide range of services

Capgemini Services

Consulting Services

Technology Services

Outsourcing Services

Local Professional

Services

6.7%

40.0%

36.4%

16.9%

% of global 2009 Revenue

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Established Sector Backed by a Strong Group

35

Energy, Utilities & Chemicals

Financial Services

Other

Public SectorTelecom, Media & Entertainment

Manufacturing, Retail &

Distribution13.0%

16.5%

6.9%

8.0%28.1%

27.5%

Revenue 2009: €8,371 million

Operating margin: €595 million

Operating profit: €333 million

Profit for the period: €178 million

Net cash: €1,269 million

CapgeminiGroup

CapgeminiServices

Core Values


Experience

FinancialsRevenue by Industry

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Seven Pillars of the Group

36

Honesty

Boldness

Trust

Freedom

Team Spirit

Modesty

Fun

A formalized set of shared values guide our business decisionsand shape our culture. The practical expression of these valuesand objectives can be seen in the collaborative relationships webuild, the standards by which we measure our work, and thecommitments we make to our people.

■ Capgemini's seven values have been established throughexperience

■ They have come to define who we are and how we behave

■ Our values are the product of our history and the foundationof our future.

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Core Values


Experience

Financials

The values we share

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Collaborative Business Experience

Transcending the traditional consultant-client paradigm

37

Our promise:

■ To help you achieve better, faster, moresustainable results

■ We are a natural leader in developingcloser, more effective, trust-basedrelationships

■ We call this the Collaborative BusinessExperienceTM. It boosts flexibility,agility, and creativity – all essential foryour business to perform.

CapgeminiGroup

CapgeminiServices

Core Values


Experience

FinancialsFour elements to successful collaboration

Targeting Value Know exactly what you want to achieve and thenestablish targets all the way along your project path

Mitigating Risk Anticipate and overcome the risks that are inherent tocomplex programs

OptimizingCapabilities

Understand what each partner contributes, improveperformance in a lasting way, and ultimately transferknowledge for long-term advantage

Aligning theOrganization

Match your program to the needs of your largerenterprise throughout its lifecycle and help bringmanagers and staff aboard.

®