maximizing your csi software investment friday, november 20, 2009, 10:30-11:25a, cottonwood randy...
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Maximizing Your CSI Software Investment
Friday, November 20, 2009, 10:30-11:25a, Cottonwood
Randy Cruz, Account Manager – Eastern North AmericaToni Grafner, Account Manager –Western North America
Maximizing Your CSI Software Investment
• Build Your Business by Unlocking Your Software’s Potential
Maximizing Your CSI Software Investment
• Prospect Management
• Member Management
• Member Referral
• POS
• Inventory
• Series Sales
• Gift Cards
• Forms Management
• Contracts
Maximizing Your CSI Software Investment
• Effective e-Mail Marketing Using SpectrumNG
Maximizing Your CSI Software Investment
• 7 Most Effective emails
• More Effective Marketing
-Targeting member’s interests
-Previous participation
Maximizing Your CSI Software Investment
Increase Profits by
Increasing Efficiency
Maximizing Your CSI Software Investment
• Drafting vs. Statements
• Online Services
• Reports
• Employee Check-In
• Commissions Report
• Tracking Revenue
• Communication with Members
Maximizing Your CSI Software Investment
Increase your Revenues
Through a More Efficient
Front Desk
Maximizing Your CSI Software Investment
• Use Staff Time Wisely-Online/System Booking
-Touch Screen Monitor
-Using Series Sales and Gift Card Modules
• Increasing Revenue-Train front desk to do more than
just checking in
-Maximize Intentional Selling at the Front Desk
-Hiring the right people to do the job
Maximizing Your CSI Software Investment
• Is your Facility Ready for the New Year?
Maximizing Your CSI Software Investment
• Reorganize Membership Types
• Audit Billing
• Consider Rate Changes
• Archive cancelled members
• Reassign Sales Reps
Maximizing Your CSI Software Investment
• Software doesn’t work without Hardware
Account Managers
Eastern North
America
Western North
America
Toni Grafner Randy Cruz
Coming Up Next…
• 11:30a – 12:25p– Adv. Trng.: Database Diving – Scheduler,
Spa, and Event Management Data – Forest I– New in SpectrumNG v4.5/Product Roadmap –
Forest II– Adv. Trng.: Query Builder – Forest III– Keeping Score with League & Tournament
Management – Cottonwood
• 12:30 – 1:25p– Lunch!