Max’s Restaurant

Team 3MGMT 341

Team 3 Members

KATIE GRAVES

ANDREW KNOX

Jeff Borah

Rainelle Martin Lissa Lange Liverman

Sean Rhines

Introduction• Max’s Restaurant

– Values, Mission & Community– Workforce Diversity – Disciplinary Action Process– Employees Needed Including Fluctuations– Employee Recruitment– Employee Selection and Orientation– Training and Development– Performance Appraisal– Labor Market & Ranking– Indirect Financial Compensation– Labor Unions

Values, Mission & Community

ValuesLeadership, Collaboration, Integrity,

Accountability, Passion, Diversity, and Quality

MissionSatisfy our customers, associates, and

stakeholders 100% of the time by providing a pleasurable dining

experience while remaining profitable

Community Involvement & Relations

Integrate ourselves within the community FundraisingFood ServicesVolunteer Events

Workforce Diversity We strive to create and maintain an environment that is accepting of value and culture. We are an equal opportunity employer that provides

fair and equal treatment to all.

Tasks-Announce job openings by: diverse social clubs, job fairs media, employee referrals, town boards and community centers

-Equip leadership with the training and development tools needed for planning and implementing diversity activities for associates

-Incorporate time to review the company’s diversity policies

-Sign statement of understanding-Semi-annual diversity training

Having a strong Diversity Management program will:- Create an inclusive culture- Cultivate more satisfied workers- Increase our competitive advantage- Increase productivity, creativity, and innovation- Create an environment that caters to each customer

Disciplinary Action ProcessAll employees are expected to sign off that they have received, understand, and agree to

abide by Max’s corporate policies.

Coaching

Verbal Warning

Written Warning

Term

inati

on

Written Warning

Immediate

Minor Performance Issues: Inefficiencies in performance, negligence in performance, or unauthorized absence

Medium Performance Issues: failure to report to work two days (consecutive or nonconsecutive), negligent use of property, acting in an unsafe manner to self or others, sleeping on the job or verbal conflict with customers.

Immediate Termination: Theft, Intentional tampering with products, physical conflict, falsifying hours, use of drugs or alcohol within work hours, failure to report to work for 3 consecutive days.

Employees Needed Including Fluctuations

Salary Managers, 3Hourly Supervisor, 1Hourly Order Takers, 7Hourly Dishwashers, 7Hourly Prep Cooks, 13

SchedulingStudents= bulk of customers & staffOverlapping shiftsHourly employees allow for

flexibility

FlexibilityStudent Internship ProgramHR forecasts & availability: Zero-

basedShortages: creative recruiting,

compensation incentives, training programs & overtime

Surplus: restrict hiring, reduce hours & job share

Employee Recruitment

• On-Campus Recruiting Stations

• Career Fairs• Newspaper Ads

• Flyers• Radio

• Campus TV• Social Media

•Non-Traditional Recruiting• Employee Incentives• Senior Centers

Employee Selection and Orientation

Training and Development

• Expectations & Company Atmosphere• Questions & ConcernsOrientation

• Job Related Duties• Role PlayShadowing

• Back up Employee• Senior Employees offer techniques & tacticsOperation

• 30 days, 90 days, 6 months, annually• Determine personal goals & potential advancementReview

• Customer Service & Motivational• Leadership, Marketing & Management

Training & Development

Performance AppraisalSupervisor

Performance Objectives

Compliance with company safety policiesRespond to complaints & ConcernsEnsure department goals are communicated, understood & met.

Prep Cook Performance

Objectives

Safe food handling & preparationProperly maintain food stationComply with portion sizes, cooking methods, quality & hygiene standards, policies & procedures

Order Taker Critical

Incidents

Angry/dissatisfied customer(s)Customer & register cash discrepanciesImproper or dirty uniform

Labor Market & Ranking

Supervisor

Prep Cook

Order Taker

Dishwasher

General Manager PositionWhite-collar worker

potentially willing to perform blue-collar work

Hourly Employee PositionsBlue-collar/Pink-collar

workers

Indirect Financial Compensation

• Full Time (30+ Hours)– Medical– Dental– Vision– 401K– Group Life Insurance– Short-Term Disability– PTO– Tuition Reimbursement

• Nonfinancial• Meal Discounts• Uniforms

All Employees will sign

acknowledging compensation

options

Labor Unions• Steps to ensure employees do not unionize:– Maintaining open lines of communication– Be considerate of employees’ suggestions, questions, and

issues– Train management and supervisors on interacting with

employees– Enforce company policies– Invest in our employees by providing future

opportunities and fair compensation– Provide coaching for minor infractions that do not

require formal discipline– Employees will have the opportunity to provide

feedback

ConclusionMax’s new concept restaurant: Out with the

old, in with the new!!

Questions or concerns? Please contact Team 3 via Communicate tab for

MGMT 341