SocialSocial mediamedia

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What is “Social Media”?

Why is Social Media Important to Your Organization?

76% of givers are motivated by friends and family

A ‘blog’ is one of 200,000,000 conversations happening this minute!

Posting & watching

video

< 3 minutes!

Spotlight on: Twitter• http://twitter.com• Micro-blogging platform• You send updates or “tweets” up to 140 characters• Your tweets are received by your followers – people

who opt-in to receive your updates• You receive Tweets from people you are following• Unlike Facebook, following is not always reciprocal• Twitter is now the 2nd most popular social network• You can Tweet from your phone

Twitter is growingParticularly internationally

Twitter and GlobalGiving

GlobalGiving Twitter Goals• Develop community/network• Empower people to be ambassadors• Engage in conversation• Create content• Provide news• Promote GlobalGiving opportunities

(campaigns, Opens, partners, etc.)

Creating your Twitter community

Start Following– Your friends (people find by name)– People with common interests (people find by

topic)Be followed

– People will follow you if you do these things:• Be authentic• Tweet what you know• Fill out a profile• Don’t market or be “spammy”

How to use TwitterCreate searches

– Monitor the topics or people you’re interested in

– Helps you join/find conversations– Helps you find the people in your

space– Helps you gain legitimacy

Shorten long links

Make long url’s shorter using bit.ly– A url like this:

http://themountainfundnews.blogspot.com/2009/01/new-safe-house-for-women-in-kathmandu.html [90 characters]

– Now looks like this: http://bit.ly/bp4ns8 [20 characters]

*And you can track your clicks

Case Study

iPad vs. iTampon

Pass along

Pass alongDonations

Initial Impact• 40 donations, $1,676 raised

– 62% Twitter– 38% Facebook

• “ReTweet Reach”: 349,000• “Mentions Reach”: 357,000

Good ideas spread

Another 40 donations, $1,270 raised(Total: 80 donations, ~$3,000)

Use for program goals

Social Media

Indian NGO publisher promoting child literacyRead about a group of kids in Kolkata that went with a van full of books to areas where the kids had no access tobooksWanted to give the kids some Pratham books• No answer from the news agency so turned to social

mediaTweet & Retweets• Within 24 hours they had names and contact info• Sending books

Pratham Books

Via Beth Kanter

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Beneficiary Feedback

Social Media

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>60% of the world has access to mobile phones

My solar lamp works great!

Beneficiary Feedback

Example:How Obama

became president through

social media

From this

to this…to this…

A good message is simple, short,memorable, and even iconic

CHANGE

“Yes we can”

Your friends will be the first to adopt your

message:

my cause our cause

The Biggest

WordIs

You!

A good message will A good message will spread.spread.

Source: David Wilcox, The Social Reporter

Your supporters need different messages and languages.

Not every message will applaud you.

But if you talk openly about failure, most

people will want to help you.

Obama won through social media

Source: “The Social Pulpit: Barack Obama’s Social Media toolkit” by Edelman

The whole idea is to be in the conversation:

To raise your profile.

To interact with people in your sector/region.

Before you’re forced into it.

So your communication isn’t only asking for $.

80/20

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GlobalGiving Tweet: “Intense debate going around the office about what spice should be in the 4th holder. Salt, pepper, garlic powder and...?”

Response from Stephanie Strom (NYTimes):“@GlobalGiving: Cinnamon. Very healthy.”

Engage people

BUIL

D R

ELAT

ION

SHIP

S

Source: “The Social Pulpit: Barack Obama’s Social Media toolkit” by Edelman

BUIL

D R

ELAT

ION

SHIP

S

Source: “The Social Pulpit: Barack Obama’s Social Media toolkit” by Edelman

Engage people…on GlobalGiving

GlobalGiving Tools GlobalGiving Tools for donors to for donors to

promote projects promote projects they lovethey love

Registries

Registries allow people to endorse/advertize combinations of projects

Gift Cards

Fundraisers

Allows any person to take control of fundraising for your project. Tools to integrate into Facebook and other social media.

Widget

• A year’s worth of donations in 1 check-out•Same donation benefits as a one-time donation

Recurring Donations

BUIL

D R

ELAT

ION

SHIP

S

Source: “The Social Pulpit: Barack Obama’s Social Media toolkit” by Edelman

Engage people…on GlobalGiving

ResourcesBeth's Blog: How Nonprofit Organizations Can Use Social Media to Power Social Networks for Change *Beth Kanter: The queen of social media for non-profits

http://www.socializeyourcause.org/ *”It’s your cause. Make it social.” *blog, resources, useful Tweets

http://www.diosacommunications.com/ *webinars and blog

http://www.futurefundraisingnow.com/ *Focus on donors to raise funds effectively

http://www.globalgiving.org/toolkit-fundraising/http://www.globalgiving.org/toolkit-socialmedia/

Messaging PracticeDescribe a specific project to someone sitting next to you.

Now do it again in 10 words.

3 words.

1 word.

How to use TwitterHashtag (#)

– Dramatically increases your reach– Expands beyond your network– Includes you in the conversation– Search ahead if you’re unsure

Examples:• Keywords: #charity #nonprofit #philanthropy• Locations: #kenya #dc #africa #india• Events: #ramadan #taiwanfloods #hyatt4good• Topics: #climate #olympics #coldplay

TweetDeck

Twitter SpeakHow to communicate on twitter• Keep it to 140 characters (or 120 to be “Retweet-friendly”)• For long url’s make them shorter using bit.ly

– A url like this: http://www.who.int/topics/womens_health/en/

– Now looks like this: http://bit.ly/4msJC

Twitter speak and common symbols• @ means you’re talking to or about someone• # means you’re labeling something• RT means you’re Re-Tweeting something• via means you’re repeating a message that you read first

from someone else• Direct message (DM) is a private message between 2 users

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Twitter TipsGreatest value: building online community

& being “in the conversation”• RT & thank people by @name• Try to keep follow:following ratio to about 1:1• 1-5 well spaced Tweets per day• Track links on bit.ly• Poll followers (Twtpoll.com) to increase

participation• Tweet interesting stats, inspiring quotes• Repeat popular Tweets

From: “Twitter Best Practices for Nonprofit Organizations” (diosacommunications.com)

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Facebook TipsGreatest value: building a brand & online

community • Vanity URL at www.facebook.com/username • Change settings to allow more participation• Use your logo as your Page picture• Put "http://" before all Web sites in "Updates“• Ask questions to spark conversation on your Page• Add a (GG) Give Now button with the Static FBML App• Add Twitter, YouTube tabs (Involver's App Gallery)• Add Share Buttons to your website and blog• Ask supporters to become a fan in your newsletter

From: “Facebook Best Practices for Nonprofit Organizations” (diosacommunications.com)

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Facebook CausesTools so that any Facebook user can leverage their

network to effect positive change

• “Equal opportunity activism" --empowering individuals

• Any Facebook user can create a cause• Raise money directly through the cause for any U.S.

registered 501(c)(3) nonprofit or Canadian registered charity (“working on” other countries)

• Donation activity reported via a public "scorecard“– Rewards people who grow their causes