may 2011 it status report

8/6/2019 May 2011 IT Status Report

1/6

Announcements for Faculty and Staff Meetings

Email Access Made Simple via Email.pepperdine.edu.Faculty, staff, and students can now access their Pepperdine email online by

visiting https://email.pepperdine.edu. This service was created by Enterprise

Information Systems staff Scott Bolan and Sean Fife to direct all Webmail

and Google Apps users to one place to access email online.

Security for Pepperdine Email is Increased. On Tuesday, May10, 2011 at 6:00 pm, Information Security will be upgrading the spam filter

for inbound and outbound Pepperdine email. The new spam filter, which

operates in a similar way to the existing filter, requires an extra click to

released blocked email messages. More information about the upgraded

spam filter may be found at https://services.pepperdine.edu/it/email/spam/.

The existing filter will be deactivated on Tuesday, May 24 and you will no

longer be able to recover messages that were blocked by this filter. To log in

to the existing spam filter and view your settings click on the following link:

https://spamtrap.pepperdine.edu:28080/.

Canon Copy Codes will Change this Summer. This July, as anextra security measure, Information Technology (IT) will be replacing all 5-

digit codes, which are used to access the Canon copiers, with new 6-digit

codes. Prior to that each major area budget managers will receive a list of

their department's old and new codes as well as unused codes that will be

deactivated. Analysis has revealed that depar tments are using only 50

percent of 700 active copy codes; therefore, all copy codes that were not

used in fiscal year 2011 (from August 2010 through July 2011) will be

decommissioned. Should you have questions, contact Jerry Hoover at

[email protected].

1 Information Technology Activity and Status Report, May 2011

Information

Technology Activityand Status Report

May 2011

Contact InformationTechnology

Anytime Support Desk

Available 24 hours a day,

7 days a week

(310) 506-HELP (4357)

or (866) 767-8623

Technology and Learningfor Faculty

http://services.pepperdine.

edu/techlearn/

[email protected]

Office ofthe ViceProvost and Chief

Information Officer

(310) 506-4501

Request IT Services

http://services.pepperdine.edu/

it/forms
https://services.pepperdine.edu/it/email/spam/https://services.pepperdine.edu/it/email/spam/https://services.pepperdine.edu/it/email/spam/https://services.pepperdine.edu/it/email/spam/https://services.pepperdine.edu/it/email/spam/https://email.pepperdine.edu/https://email.pepperdine.edu/http://services.pepperdine.edu/it/formshttp://services.pepperdine.edu/it/formshttp://services.pepperdine.edu/techlearn/http://services.pepperdine.edu/it/formshttp://services.pepperdine.edu/it/formshttp://services.pepperdine.edu/it/formshttp://services.pepperdine.edu/it/formsmailto:[email protected]:[email protected]://services.pepperdine.edu/techlearn/http://services.pepperdine.edu/techlearn/http://services.pepperdine.edu/techlearn/http://services.pepperdine.edu/techlearn/mailto:[email protected]:[email protected]://spamtrap.pepperdine.edu:28080/https://spamtrap.pepperdine.edu:28080/https://services.pepperdine.edu/it/email/spam/https://services.pepperdine.edu/it/email/spam/https://email.pepperdine.edu/https://email.pepperdine.edu/


2/6

Administrative Support for Schools

Don't Miss New Blended Learning Workshops. In May and June, the Technology andLearning group is hosting a series of workshops focused on blended learning, which combines online

learning and face-to-face lectures. These workshops will be offered at the West Los Angeles and Malibu

campuses and will give faculty hands-on experience with blended learning.

Blended Learning Course Redesign. In this session learn the basics of course redesign andlearning outcomes associated with blended learning. Click here to sign up for the Malibu workshop or

theWest Los Angeles workshop.

Blended Learning Tools and Technologies. This session will showcase the specifictechnologies used in blended learning programs and will highlight support resources for these tools.

Click here to sign up for the Malibu workshop orWest Los Angeles workshop.

Blended Learning Academic Integrity and Copyright.With many emergenttechnologies that encourage sharing and collaborating among peers, what is being done to protect

and ensure academic integrity? This session will discuss this and other topics on copyright issues and

laws. Click here to sign up for the Malibu workshop orWest Los Angeles workshop.

Inaugural Technologyand Learning Faculty Conference this Fall - September 14,2011. On Wednesday, September 14, the Technology and Learning group will hold the inauguralTechnology and Learning Faculty Conference. This conference will provide an insightful and inspiring

showcase demonstrating how Pepperdine faculty can use technology to enhance learning. This

conference is free to all faculty and serves as a valuable resource to learn about new technologies that

are affecting student learning. Workshops will be held for faculty members who would like to

experience new technologies. To learn more about this conference, contact Hong Kha at

[email protected].

Two Convenient Enhancements Added to Courses. Based on student and facultyfeedback, Courses users can now readilycustomize the order and number of site navigation tabs, andfaculty can more easily publish their course sites after they are created. For more information about

these new additions to Courses, visit the Technology and Learning website.

Webinar Introduces Faculty to Social Media Use in Classrooms. On April 25, morethan 15 faculty and staff members attended a social media webinar simulcast at the Malibu and West

Los Angeles campuses. Attendees learned the definition of social media, tips for its effective use in

teaching and learning, and how to prevent privacy violations when using media tools such as Facebook,

Twitter, and wikis in the classroom. All faculty are welcome to contact the Technology and Learning

group to set up one-on-one consultations to learn more about using social media in their classes. To

submit a request for a consultation visit the following link: http://services.pepperdine.edu/techlearn/

services/request.htm.

http://services.pepperdine.edu/techlearn/services/request.htmhttp://services.pepperdine.edu/techlearn/services/request.htmhttp://services.pepperdine.edu/techlearn/news/201105twoupdates.htmhttp://services.pepperdine.edu/techlearn/news/201105twoupdates.htmhttp://services.pepperdine.edu/techlearn/news/201105twoupdates.htmmailto:[email protected]:[email protected]:[email protected]://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931768https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961544https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961544https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931768https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931768https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931768https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961544https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931757https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961518https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931757https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961518https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961511https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931747http://services.pepperdine.edu/techlearn/services/request.htmhttp://services.pepperdine.edu/techlearn/services/request.htmhttp://services.pepperdine.edu/techlearn/services/request.htmhttp://services.pepperdine.edu/techlearn/services/request.htmhttp://services.pepperdine.edu/techlearn/news/201105twoupdates.htmhttp://services.pepperdine.edu/techlearn/news/201105twoupdates.htmmailto:[email protected]:[email protected]://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961544https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961544https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931768https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931768https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961518https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961518https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931757https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931757https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961511https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93961511https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931747https://services.pepperdine.edu/techlearn/events/?trumbaEmbed=view%3Devent%26eventid%3D93931747


3/6

Administrative Support for the University

Do You Need to a Refresher Course on Information Security Policies? For the pastthree months, Information Technologys Information Security Office (IT ISO) conducted a variety of

information security training sessions and briefings to help the Pepperdine community review important

University security policies and action items to ensure the trust and integrity of the University. If youwould like more information on scheduling a training session for your depar tment, please call

Information Security at (310) 506-4040 or write to [email protected].

Natural Science and HUTE Faculties Attend Information Security Training. InMarch, Chief Information Security Officer Kim Cary spoke with the Natural Science and Humanities/

Teachers Education divisions of Seaver College about important information security practices. Cary

focused on security action items for faculty, including securing accounts and workstations and cleaning

up restricted information.

University Managers Enhance Information Security.In April, 133 managers andsupervisors attended the annual Information Security Br iefing. These meetings, sponsored by Finance,

Equal Opportunity, and Information Security, were heldat the Malibu and West Los Angelescampuses.

Graziado School Academic Affairs Enhances Security with "Phishing" Training.On May 3, the Academic Affairs depar tment invited IT ISO to teach staff how to assist in securing

student and business information against scams designed to trick individuals into giving up accounts

and other sensitive information; these scams are known as "phishing" attacks. Individuals who attended

this meeting have agreed to be "phished" by IT ISO over the next three weeks to practice what they

have learned.

GSEP Faculty and Staff Invited to Preview the New Cisco Telephone System.Information Technology will be offering preview sessions of the new Cisco Unified Personal

Communicator system to the faculty and staff of the Graduate School of Education and Psychology

(GSEP) on Friday, May 13, from 9:30 to 10:30 am at the West Los Angeles campus. This technologymerges voice, video, and web conferencing, allowing end users to communicate and collaborate with

instant messaging, quick audio and video conferencing, and desktop sharing.

Ninety-minute training sessions will be offered on Tuesday, May 17 at 9:00 am and 1:30 pm and on

Thursday, May 19 at 10:30 am. Registration information will be sent to faculty and staff via email. For

more information contact Thomas Hoover [email protected].

Information Technology Staff Analyze TechQual 2011 Data. Over the coming month,Information Technology (IT) staff will analyze the data and comments collected from Pepperdine faculty,

staff, and students in the 2011 TechQual+ sur vey. TechQual+ is a national survey instrument that

measures community satisfaction with university technology services. Results from this survey are used

to developtechnology strategies,assesspriorities, andmonitor the effectiveness of technology services.Analysis shows that more faculty participated this year than in prior years. IT thanks all faculty, staff, and

students who shared their thoughts.

mailto:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]:[email protected]


4/6

Infrastructure, Systems, and Networking Updates

Moving Student Email to Exchange 2007. Beginning Monday, May 16, InformationTechnology's Server Engineering team including Ken Noone and Brian Aasen will be migrating all

student email accounts to newly updated servers over the next two months. The new servers will allow

email users to take full advantage of the new Windows and MAC Outlook 2010/2011 clients. Themigration is expected to be seamless and will occur every night between midnight through 6:00 am. For

more information on this initiative, visit the IT website: http://services.pepperdine.edu/it/newsevents/

alerts/2010/exchange2007.htm

Elkins Auditorium to Receive New Technology this Summer. This summer, IT staff willwork with various groups on campus to begin modifications on the technology in the Elkins

Auditorium. The modifications are being made to better ser ve the diverse uses of the auditorium

including church services, academic needs, and movie screenings. The upgrades will include a high

definition cinema projector and a user-friendly touch panel control system. The changes are expected to

be finished by spring 2012.

Overwhelming Response to Canon Copier Survey. In March, a survey was sent out to alldepartmental liaisons to obtain feedback regarding copier machine usage, needs, and features. An

overwhelming response was received with a response rate of 42 percent. Thank you for all who

participated in the survey. Based on the responses, end users are very satisfied with the copiers. At least

87 percent of the respondents provided a rating of three or higher (neutral, satisfied, or very satisfied)

for six of the seven features.

In addition, as it was mentioned prior, a new functionality will be added to all copiers that allows users

to scan a document and send it to an email. In the coming weeks, all departmental liaisons will receive

an executive summary report of the survey results to be shared with their respective areas. For

additional information or questions about the Canon Equipment Refresh project, please contact Ory de

la Rosa at [email protected].

Administrative Support - Software Tools

EIS Streamlines Transcript Processing for School of Law Students and Alumni.Information Technologys Enterprise Information Systems team including Novita Rogers, Lisa Welch, and

Ryan Kim partnered with staff from the School of Law and the National Student Clearinghouse (NSC),

to develop a process for Law students and alumni to request their transcripts directly from the NSC

site via WaveNet. Prior to this functionality, all transcript requests were routed to Pepperdine's

University Registrar office who then filtered out the law school-only transcripts and forwarded those on

to the School of Law records office.This process not only created extra work for the staff but it

extended the processing time for the requesting student or alumna/e.

mailto:[email protected]:[email protected]://services.pepperdine.edu/it/newsevents/alerts/2010/exchange2007.htmhttp://services.pepperdine.edu/it/newsevents/alerts/2010/exchange2007.htmhttp://services.pepperdine.edu/it/newsevents/alerts/2010/exchange2007.htmmailto:[email protected]:[email protected]://services.pepperdine.edu/it/newsevents/alerts/2010/exchange2007.htmhttp://services.pepperdine.edu/it/newsevents/alerts/2010/exchange2007.htmhttp://services.pepperdine.edu/it/newsevents/alerts/2010/exchange2007.htmhttp://services.pepperdine.edu/it/newsevents/alerts/2010/exchange2007.htm


5/6

Publications and Presentations

Keynote Presentation Given by Dr. Timothy Chester Speaks at TennesseeHigher Education IT Symposium. The TechQual+ research and survey was featured in akeynote presentation by Timothy M. Chester, vice provost and chief information officer, at the 2011

Tennessee Higher Education IT Symposium on April 11. This presentation, entitled "Where Do We Go

From Here?", highlighted the need for better assessment and strategic planning practices for Information

Technology organizations if they are to mature toward playing an enhanced advocacy and evangalism

role regarding the transformative potential of technology in education.

Dr. Timothy Chester Speaks at EduSoCal 11 Conference. Timothy M. Chester, viceprovost for academic administration and chief information officer gave the keynote address at the 2011

EduSoCal conference at Long Beach City College on April 27. In his speech, titled "Technical Skills No

Longer Matter" Chester argues that technical skills are no longer sufficient to ensure that the delivery of

technology services is consistent, effective, reliable, and responsive to end users needs.

Pepperdine's iPad Study Presented at EduSoCal '11 Conference. Dana Hoover,assistant CIO for communications and planning, and Janet Valencia, iPad Research Study assistant,

presented "Students, Apps, and the Classroom Experience: Practical Hands-on" at the 2011 EduSoCal

conference at Long Beach City College on April 27. Hoover and Valencia guided attendees through a

simulated classroom activity using the iPads and shared best practices and lessons learned from the fall

2010 and spring 2011terms. Hoover also participated in a panel discussion entitled "iPads for Teaching,

Learning, and Research: Case Studies and Discussion" alongside colleagues from the University of San

Francisco and Loyola Marymount University. To read more about Pepperdine's iPad research study visit

the project website at: http://services.pepperdine.edu/techlearn/tools/ipadresearch.htm

Dr. Timothy Chester Speaks to Yale Daily News About TechQual+. Yale Daily News,April 13, 2011 - Timothy M. Chester, vice provost and chief information officer was quoted in an article

titled "ITS surveys campus users," in which he was credited for inspiring Yale's Information Technology

Services technology survey. Read the article. http://www.yaledailynews.com/news/2011/apr/13/its-

surveys-campus-users/

http://www.yaledailynews.com/news/2011/apr/13/its-surveys-campus-users/http://www.yaledailynews.com/news/2011/apr/13/its-surveys-campus-users/http://www.yaledailynews.com/news/2011/apr/13/its-surveys-campus-users/http://services.pepperdine.edu/techlearn/tools/ipadresearch.htmhttp://services.pepperdine.edu/techlearn/tools/ipadresearch.htmhttp://www.yaledailynews.com/news/2011/apr/13/its-surveys-campus-users/http://www.yaledailynews.com/news/2011/apr/13/its-surveys-campus-users/http://www.yaledailynews.com/news/2011/apr/13/its-surveys-campus-users/http://www.yaledailynews.com/news/2011/apr/13/its-surveys-campus-users/http://services.pepperdine.edu/techlearn/tools/ipadresearch.htmhttp://services.pepperdine.edu/techlearn/tools/ipadresearch.htm


6/6

Benchmarks and Accountability

Anytime Support Help Desk Statistics for April. During April 2011, there were 1672requests for support managed through the Anytime Support Desk. Of these requests, 79 percent were

resolved within two days and 98 percent were resolved in fewer than five days. The average wait time

for individuals calling the Anytime Support Desk was 49 seconds. Eighty-five percent of requests wereresolved by the Anytime Support Deskon the first call.

Online Requests. In April 2011, there were 163 additional requests for suppor t managed throughonline web request forms. The top two types of online requests were: audio-visual service (50) and

network resources request (30).

Anytime Support Desk User Survey Results for April. Through an automated feedbackprocess, all Anytime Support Desk callers have the opportunity to complete a web-based satisfaction

survey. In April 2011, 170 (10%) of 1636 survey requests sent to customers were submitted. The four-

question survey uses a 1 to 5 sliding scale with 4.00-5.00 equal to Excellent.

MonthResponse

RateOverall

SatisfactionCompetency

CustomerService

ResolutionTimeliness

February

March

April

12% 4.56 4.66 4.36 4.66

12% 4.53 4.62 4.38 4.60

10% 4.66 4.73 4.59 4.67

Staff Support by Major Area. All Pepperdine IT staff allocate their day-to-day efforts usingclient, project, and task codes; using this data, total division-wide staff effor t for April 2011 was

distributed as follows:

University Administration Support 1,632 hours 11.02% $68,684.34

Colleges, Academic Affairs

University-Wide, Common Services

IT Administration and Management

General Overhead (Leave, Holiday)

Total:

3,024 hours 20.42% $76,408.19

4,773 hours 32.00% $188,338.78

3,018 hours 20.38% $100,191.56

2,360 hours 15.94% $90,769.19

14,416 hours 100% $524,392.06

Support for Schools. Pepperdine IT staff effort provided to Pepperdine schools is as follows:

Month Seaver GSBM GSEP SOL SPP

February

March

April

50.37% 26.68% 18.48% 1.72% 2.75%

56.14% 20.84% 19.56% 1.18% 2.27%

59.68% 17.87% 19.07% 1.45% 1.94%

How to Subscribe to this Report. If you would like to be added to the distribution list for thisreport, please contact Tiffany Yu, communications specialist, at extension x4139. The Monthly IT Status

Report archive is available online at services.pepperdine.edu/it/about/status-reports.htm .

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may 2011 it status report

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