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Is Your Business Prepared for a Natural Disaster?
Austin • Centroplex • Corpus Christi • Laredo • Permian Basin • San Antonio • Victoria • Waco
May 2015
65 No. 5
BBB offers tips to help deal with unpredictable Texas weather
As the weather gets warmer, there is a chance that weather-related events could affect your business. Tornadoes, hail storms, flash floods and even wildfires could potentially damage local infrastructure.
It’s wise to prepare before an emergency to ensure employees know what to do to keep themselves safe and to make sure you can still do business if something does happen. The Institute for Business and Home Safety estimates that 25 percent of businesses do not reopen following a major disaster because the damage was too severe or the businesses were not prepared.
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Your BBB recommends using the Federal Emergency Management Agency’s website at www.ready.gov to learn about the potential emergencies that could occur where you live and the appropriate ways to respond to them. When you know what to do, you can plan and prepare in advance to be ready. The FEMA website provides information about how to protect your household and begin recovery following the initial disaster.
Below are just some of the important things to consider when creating an emergency plan:
Review Your Insurance Policy. It is important to understand your insurance policy, including the fine print. Know what types of natural disasters are covered and what your business must do should one occur. Determine if you need additional coverage by reviewing the monetary limitations associated with each natural disaster. Also, check your deductible and have a plan to meet it.
Update your inventory. When you submit an insurance claim, you will need to provide an itemized list of damages. Having an accurate inventory list prepared prior to a natural disaster will help you assess the situation and determine what your needs are in order to get your business back to normal operating capacity.
Inform your staff. Post an emergency plan of action in your place of business or include it with new employee manuals. This will help keep your staff safe in a natural disaster.
Identify critical business systems. Figure out what functions are vital to your organization’s survival should something happen. These include functions that would be most sensitive if you had to shut down temporarily, as well as functions that are necessary to maintain cash flow.
Develop an emergency communication plan. Make sure you have a plan developed to communicate with your customers and vendors in the event of a natural disaster. The plan should include a list of all parties that have regular contact with your business and information on how to account for any outstanding customer orders or projects. Make sure the plan explains how to update your web and social media sites to communicate any pertinent information.
Manage Expenses. If your business closes temporarily due to a natural disaster, make sure you have a way to process expenses, such as accounts payable and payroll. Compile a list of all expenses along with account access information in order to continue to be able to operate in a normal capacity.
AUSTINAAA Affordable Foundation RepairAarow Air Conditioning & HeatingAB MovingAbundant Solar LLCAlfonso C. Hernandez Law, PLLC.All American Termite-Pest Control
ServicesAlways Best Care Of Austin And The
Hill CountryAndrew P. Trussler MDAnna Collins CounselingApartment GuysApartment ProsAPEXteriorsAqua SystemsArdent Home RepairArmstrong Awd CompanyArrange Care, P.CAustin Capitol Concrete, Inc.Austin City Alarms, Inc.Austin Moving Forward LLCAustin Paradise Landscape ServicesAustin Veterinary Emergency &
Specialty CenterAWD CommercialAWD HomesBoys & Girls Clubs of the Austin AreaCapital Printing CompanyCarissa Hoopes PhotographyCertified Restoration Service, LLCCheryl Andrews, MA, LPCClarity CounselingClog HogCMIT Solutions of Central AustinCompass Van Lines, LLCConley Engineering, Inc.Custom Book ScanningCypress Creek Family DentistryD & R Drywall & RemodelingDan Day Homes, LLCDBR EnterprisesDC Landscape & ConstructionDent Kingdom International Inc.Dona Stallworth, PhDDorsett, Johnson & Swift, LLPDr. Patricia HostetlerDuhon ElectricFranzetti JewelersGammon Law Office, PLLCGary A. Calabrese Law OfficeGreenbelt Design ElementsGrout Kings of AustinH & L Welding & FabricationHail Tek Repair LCHalcyon Home LLCHill Country Pavers & HardscapesHillco TreesHoward PaintingIce.comIFC Roofing, LLCiHaul AustinImbue Pools and OutdoorsJames Schubert, Concealed Handgun
License InstructorJel ServiceJennifer Cote PhotographyJJ AppliancesJohn de la Vina, Attorney at LawJohn King Construction, LTDJohnson’s Fleet Service, Inc.Juan Gonzales Paint ContractorJulie Guirguis, MA, LP, LCDCKim PaperLa Grange Ford-Lincoln-Mercury, LPLaw Office of Antonio WehnesLaw Office of Ramiro Lopez, PLLCLonghorn Hearing, PLLCM. W. Biggs LLCMagan’s LensMaid Right of AustinMarkham TowingMarley AudioMcFerrin & Zayed, PLLCMeridian Solar, Inc.
MEY Elizabeth’s Place Counseling Service, PLLCMichael’s Handyman ServiceMinuteman Press Georgetown
Nocturnal Custom CabinetsOn the Flip Side XperienceOscar’s Septic Tank ServicePerimeter Fence Co.Precision Home RenovationsPure Serenity Massage TherapyPurple Heart PaintingQuality Carpet & FloorsQuality Custom PoolsRedbird SimulationsRedbird SkyportRippy & Taylor, PCRJ Remodeling and FloorsRobinson Co.Roof Tandem Construction Inc.Safe As FencesSchmidt ExcavatingSilverton Custom HomesSmart Foundation Repair SpecialistSoco Muffler & RadiatorSoleil MovingSouthwest Septic Loo, Inc.Sparkle Tech Pool Service LLCSquare Business RemodelingStephens and Sons ConstructionStone Oak ManagementStroud Marrero & Welch PLLCSusan C. Colburn, LCSWSustaita Law FirmT’s Cleaners at Twin OaksTexas Metro Protection and
InvestigationsThe FDR GroupThe Hope GroupThe Page House LLPTrue Change CounselingUltimate Hail and Dent Co.Venhill USAWOW 1-DAY PaintingWoytek Chiropractic at Forest Creek
CENTROPLEX/WACOA/M RoofingAction Plumbing CompanyAdolph Salinas MasonryCenter for Learning & DevelopmentDaniels ElectricDoneRite Carpet Cleaning & Janitorial
ServicesGlass Doctor - Heart of TexasLE Fence CompanyLong Foundation DrillingTwin Tree Remodeling & ConstructionGet UR Done Roofing & ConstructionTexan Star Pools & SpasTropicana Realty
CORPUS CHRISTI/VICTORIA
Alameda Oaks Nursing CenterAngelus RepairBay Area Landscapes NurseryBeltran’s Worry Free SprinklersDavid’s Heating & Air Conditioning CoDecko Construction LLCDiscount Appliance RepairDura-Site TexasEcho Cottage and Antique MallEnterprise Maintenance and RepairFamily Center IGAGentle Divine Touch Home Care &
Concierge ServicesGold Falcon Jewelry And GiftsGulf Coast Federal Credit UnionHalf Price Solar ScreensIsaacks Directional DrillingJNCC, LLC.Lavaca DentalLinda M. Shake & Associates, Inc.Lisa’s Healing Hands MassageMichael J Westergren, Attorney &
MediatorMichael P O’Brien, PCMoments In Paradise Holistic Day SpaNew Stride Physical Therapy
One Source Oil and SupplyPDM Off-Road L.L.C.Phillip M Westergren, LawyerPremium RoofingRandy’s Roofing and RemodelingRogers Law FirmSouthern Security CompanySwanner Landscaping and IrrigationTherapy FirstValentine RoofingVictoria All-SportsWoody’s Sports Center
PERMIAN BASINActs ContractorsAnna Carrillo, LPCBig J Mobile Homes SalesBig M Answering ServiceCastillo Remodeling and ConstructionCharger Services LLCCircle N EastCreative LandscapingFreedoms Computer Cabling &
Electrical ContractorGenesis WireHi-Tech TruckingJanee’s Bridal & FormalJW Powerline ConstructionLucky’s Septic ServiceMiller’s Tac & SaddleryMo’s PlumbingOn the Couch CounselingRoberts Air Conditioning, Heating &
RefrigerationSaul’s Home RemodelingSystechT.I.E.R. Services, LLC.T.I.E.R. Supply, LLCThe Law Offices of Bryan M. Street,
PLLCWilkerson Oilfield Service, Inc.
SAN ANTONIO/LAREDO
A & G ServicesAdvanced Painting SpecialistAlamo Collision CenterAlite Pest Management, LLCAll Access TowingAll Country InsuranceAlphons H Weinheimer CPAAmerican Building and Renovations
LLCAngell KustomzAnointed Urban Development LLCAramis Health ServicesArmed Forces Tax ServicesAshley R. Enriquez, MA, LMTAtampi Group CoAuto Source InsuranceBandera Oaks Car WashBarnett Furniture Solutions, IncBeachy Fencing & ServicesBellezza Granite CoBest Care Home HealthBest CountertopsBetsabe Rubio, LMFT-SBetty’s Insurance AgencyBubble Bath Carwash, LLCC.V.S. Air ConditioningCannonball Pool and Spa LLCCelestial JewelCleanology Service & SupplyComfort Dental Stone OakCompass LandscapingComplete Cycle RepairConcorde Career Colleges, Inc.Coxco TransmissionCPR Training Core LLCCruise PlannersCynthia’s Residential Care HomeDays of Noah ContractorsDD Truck LinesDeep Roots Landscape
Delightful BlindsDixie Flag Manufacturing CompanyDouble H LandscapeDr. Maureen Sullivan King, Ph.D.Eagle SourceEarth Bound Sustainable Energy
Solutions, LLCElectronics 2000Elizondo & Associates - Land Surveying
& Mapping, LLCFehner & Son Grain Company, LPForever Green 2 LandscapingFriesenhahn Paving CoFuturePt, LLCGet More Insurance ServicesGet More ServicesGMC Resource Group LLCGood Guys Home InspectionHerb’s Hat ShopHerring Family Dental PCHope & Harmony CounselingHP Gonzalez Insurance AgencyImpress 3Iron Horse Mobile StorageJ’s FencesJanke EnginesJC FencesJMS Benefit Solutions AgencyJNN Towing and RecoveryJohn W Muehl DDSJose A. GonzalezJoyce Klein RealtorsKimberlee Daughtry LPCLaw Office of George Leal WillinghamLaw Office of John P. YoungLaw Office of Pascual Madrigal, PLLCLaw Office of Suzanne Raiford, PLLCLee’s Tree & Fence ServiceLJ TowingMarina’s Assisted LivingMascola EstheticsMedcross Billing & Consulting ServicesMP Material Haulers, LLCNew Horizon Mortgage IncOak Hills PharmacyOld Man RoofingPacheco Painting & RemodelingPCH Wheels, LLCPerez Home ImprovementsPrecision Tune AutocarePure BarreQueen of Cakes and EventsR & T TileR. B. Keith Construction, LLCReal Allergy Solutions, LLCRegent Coach LineReliable Appliance Service and SalesRhonda Otway, LMFTRiver City Auto TitleRod’s RemodelingRW Aerobic Septic ServiceSABFI TransportationSharon Mock ED. D, LPCSmart Patient AcademyStorage 4U EastStorage 4U NorthStorage 4U WestStrauss Firm, P.C.SWAT Termite and Pest ControlTexas Ceramic TileTexas Industrial Radiator, IncTexSA Professional CleaningThe Royal CanvasThumpers Auto Detailing Salon LLCTom-Can-Do ServicesTommy Mullins Asphalt PavingTop Shelf Lawn & Landscape LLCTop Shot A/C and HeatingVenture Plumbing CompanyVision Oil & Gas LLC
CHARITIESBoys & Girls Clubs of the Austin Area
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Add social media links so potential customers can connect with you.
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Trust Talk is published by Better Business Bureau 1005 La Posada Drive, Austin, TX 78752. Trust Talk is published for executives and employees of BBB Accredited Businesses in its 79-county service area. All rights reserved: the contents of this publication may not be reproduced in whole or part without written consent of the publisher. References to or mention made of any company, product or service herein is not to be interpreted, per se, as statements derogatory of such company, product or service, but as information obtained from sources believed to be reliable for the use of BBB Accredited Businesses and subscribers. Because the matters contained in this Trust Talk concern matters of the utmost public importance and concern in providing a free flow of information to our companies concerning business enterprises in the Central, Coastal, Southwest Texas and the Permian Basin area, BBB encourages BBB Accredited Businesses to contact their local BBB with any follow-up material concerning the reports in this newsletter or any other matter to assist BBB in fulfilling its mission of advancing marketplace trust.
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Inside this issueDisaster Preparedness ............................................ 1
New Accredited Businesses ..................................2
First Impressions ......................................................3
Impact & Influence Report ................................... 4
In March 2015, your BBB...Provided customers with 249,627 BBB Business Reviews
Handled 1,836 disputes
Hosted 248,011 website visits
Sent 368 Request-A-Quote referrals to Accredited Businesses
Supported 12,635 Accredited Businesses Locations
In March 2015 your BBB was mentioned 1,317 times by 52 local media outlets including...
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Prepaid Debit/Credit Cards - 11,862ID Theft Protection & Prevention Services - 8,460Roofing Contractors - 7,994Home Builders - 7,264Auto Dealers/Used Cars - 6,978Construction & Remodeling Services - 4,588Plumbers - 4,338Attorneys & Lawyers - 4,244Air Conditioning Contractors & Systems - 4,126 Contractors - General - 4,021
Trust Talk | May 2015
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