Thuraya and Singapore-based service partner Devor Technologies recently joined forces to assist an offshore vessel operator in urgent need of a reliable communications solution.

Heavy weather in the Gulf of Thailand meant the VSAT system installed on an anchor handling tug supply vessel was not performing reliably threaten-ing to breach the terms of the vessel’s charter.

Kenny Koh, Business Development Manager for Devor Technologies took a call from the operator, based on a referral from another supplier. “We were told that the operator needed a reliable internet connection as the VSAT onboard was working very erratically. The operator was obligated by their charter to provide internet connection of 512 kbps and even though the speed was OK, the

connection was not stable enough to connect to the shore,” he says.

Koh notes that Ku-band VSAT networks can suffer from high conten-tion in the South East Asian region with bad weather commonly causing intermittent or slow connections.To hold to the terms of its charter, the operator needed a reliable alternative in a very short time frame. A replace-ment VSAT system could take at least two weeks to deliver and would take further time and additional manpower to install.

Koh immediately suggested the Thuraya Maritime Broadband solution,

Thuraya and Devor Technologies beat the clock to bring reliable, high speed connection to offshore maritime operator

comprising the Thuraya IP terminal and Spacecom antenna.

“The Thuraya IP terminal was the obvious choice. It is small and tough but easy to install and commission so the client could avoid a potential logistics nightmare and quickly estab-lish a high speed internet connection. We were able to convince the client that Thuraya could give them the speed and performance required and very soon they came back with confir-mation to proceed.”

Thuraya Maritime Broadband provides standard IP throughput at speeds of up to 444 kbps, meaning that maritime users can take advan-tage of fast connectivity for business-critical and crew welfare applications. The Thuraya IP broad-band terminal and Spacecom antenna have been proven in maritime applica-tions over many years and are tried and tested in the challenging maritime environment.

Koh arranged for priority shipping and the equipment left the Singapore office on Friday morning, reaching the vessel the next day. Despite the week-end, the client needed immediate installation and Koh and his team were ready to assist remotely and by phone as the crew commissioned the terminal.

The package delivered included connection diagrams and user guides and the Thuraya team quickly responded to the last minute request to arrange activation of the SIM card

“We were told that the operator needed a reliable internet connec-tion as the VSAT onboard was working very erratically.”

Case Study:Thuraya Maritime Broadband

Client: Devor Technologies

Product: Maritime Broadband

Application: Anchor Handling Tug Supply vessel

Area of Operations: Gulf of Thailand

happy with uplink and downlink speeds. The Thuraya IP satisfied our requirements for both business and personal use.”

“The other key advantage of the Thuraya IP is its simple and portable hardware, which is very easy to install even by our ship’s crew who had not installed one before. Customer support is fast and when we, such as queried the billing, Thuraya were quick to respond.”

“We were also impressed by the low hardware cost, which worked well within our budget. Devor gave us the chance to test the system onboard our vessel, before making the outright purchase. That clearly showed the confidence Devor has in their product's performance, which convinced us that we could become a long term customer. Within a few days of usage, we were convinced that the Thuraya solution could deliver.” Koh

adds that the success of the installa-tion demonstrated the credentials of the Thuraya Maritime Broadband offer in an increasingly competitive market. Many communications suppliers make claims that look attractive on paper but are either unreliable in operation or slower than promised.

“There was once a perception that Thuraya was not known for maritime but the solution we provided is one of hottest offers not only for offshore but also suitable for a variety of other vessel types. What owners want is a product that is easy to install and configure and gives them reliable throughput speeds. The Thuraya IP terminal is truly plug and play and the available capacity on the network means that we can be confident that clients will get what they pay for,” he adds.

Koh says other clients in the offshore sector interested in examining the Thuraya solution now have a reference to its capabilities for business critical communications. As a further confirma-tion of success, Koh says the following week the same client phoned to place an order for a second terminal.

“Thuraya’s satellites have always had the ability to deliver reliable L-Band services over a number of the world’s oceans. Now Thuraya has the right products which allows us to deliver a robust 444kbps broadband data connection to vessels of many differ-ent types and sizes, for a reasonable price,” said Kyle Hurst, Director of Market Development – Maritime.

CASE STUDY

by Sunday. The client emailed on Monday morning to confirm that system had been installed and was working to specification.

“I asked the ship’s master to perform a third party internet speed test and results showed very good downlink and uplink speeds,” says Koh. “We agreed with the client that confirmation on the purchase depended on the charterer’s acceptance of the system. Three days later we received confirmation that the charterer was satisfied that Thuraya was giving them the connection they needed.” Koh’s client, a leading maritime offshore services supplier operating over 100 vessels in platform supply, AHTS, emergency response and rescue and subsea-support sectors, also endorsed the performance of Thuraya Maritime Broadband.

“The Thuraya solution has been very stable and feedback from the vessel is that signal strength is 85%-95% and we have not witnessed a single outage during three months of operation. The main requirement onboard is to connect to the corporate VPN. The crew also share the system and are

1

Thuraya and Singapore-based service partner Devor Technologies recently joined forces to assist an offshore vessel operator in urgent need of a reliable communications solution.

Heavy weather in the Gulf of Thailand meant the VSAT system installed on an anchor handling tug supply vessel was not performing reliably threaten-ing to breach the terms of the vessel’s charter.

Kenny Koh, Business Development Manager for Devor Technologies took a call from the operator, based on a referral from another supplier. “We were told that the operator needed a reliable internet connection as the VSAT onboard was working very erratically. The operator was obligated by their charter to provide internet connection of 512 kbps and even though the speed was OK, the

connection was not stable enough to connect to the shore,” he says.

Koh notes that Ku-band VSAT networks can suffer from high conten-tion in the South East Asian region with bad weather commonly causing intermittent or slow connections.To hold to the terms of its charter, the operator needed a reliable alternative in a very short time frame. A replace-ment VSAT system could take at least two weeks to deliver and would take further time and additional manpower to install.

Koh immediately suggested the Thuraya Maritime Broadband solution,

Thuraya and Devor Technologies beat the clock to bring reliable, high speed connection to offshore maritime operator

comprising the Thuraya IP terminal and Spacecom antenna.

“The Thuraya IP terminal was the obvious choice. It is small and tough but easy to install and commission so the client could avoid a potential logistics nightmare and quickly estab-lish a high speed internet connection. We were able to convince the client that Thuraya could give them the speed and performance required and very soon they came back with confir-mation to proceed.”

Thuraya Maritime Broadband provides standard IP throughput at speeds of up to 444 kbps, meaning that maritime users can take advan-tage of fast connectivity for business-critical and crew welfare applications. The Thuraya IP broad-band terminal and Spacecom antenna have been proven in maritime applica-tions over many years and are tried and tested in the challenging maritime environment.

Koh arranged for priority shipping and the equipment left the Singapore office on Friday morning, reaching the vessel the next day. Despite the week-end, the client needed immediate installation and Koh and his team were ready to assist remotely and by phone as the crew commissioned the terminal.

The package delivered included connection diagrams and user guides and the Thuraya team quickly responded to the last minute request to arrange activation of the SIM card

“The Thuraya IP termi-nal was the obvious choice.”

“The Thuraya solution has been very stable and feedback from the vessel is that signal strength is 85%-95% and we have not witnessed a single outage during three months of operation.”

happy with uplink and downlink speeds. The Thuraya IP satisfied our requirements for both business and personal use.”

“The other key advantage of the Thuraya IP is its simple and portable hardware, which is very easy to install even by our ship’s crew who had not installed one before. Customer support is fast and when we, such as queried the billing, Thuraya were quick to respond.”

“We were also impressed by the low hardware cost, which worked well within our budget. Devor gave us the chance to test the system onboard our vessel, before making the outright purchase. That clearly showed the confidence Devor has in their product's performance, which convinced us that we could become a long term customer. Within a few days of usage, we were convinced that the Thuraya solution could deliver.” Koh

adds that the success of the installa-tion demonstrated the credentials of the Thuraya Maritime Broadband offer in an increasingly competitive market. Many communications suppliers make claims that look attractive on paper but are either unreliable in operation or slower than promised.

“There was once a perception that Thuraya was not known for maritime but the solution we provided is one of hottest offers not only for offshore but also suitable for a variety of other vessel types. What owners want is a product that is easy to install and configure and gives them reliable throughput speeds. The Thuraya IP terminal is truly plug and play and the available capacity on the network means that we can be confident that clients will get what they pay for,” he adds.

Koh says other clients in the offshore sector interested in examining the Thuraya solution now have a reference to its capabilities for business critical communications. As a further confirma-tion of success, Koh says the following week the same client phoned to place an order for a second terminal.

“Thuraya’s satellites have always had the ability to deliver reliable L-Band services over a number of the world’s oceans. Now Thuraya has the right products which allows us to deliver a robust 444kbps broadband data connection to vessels of many differ-ent types and sizes, for a reasonable price,” said Kyle Hurst, Director of Market Development – Maritime.

by Sunday. The client emailed on Monday morning to confirm that system had been installed and was working to specification.

“I asked the ship’s master to perform a third party internet speed test and results showed very good downlink and uplink speeds,” says Koh. “We agreed with the client that confirmation on the purchase depended on the charterer’s acceptance of the system. Three days later we received confirmation that the charterer was satisfied that Thuraya was giving them the connection they needed.” Koh’s client, a leading maritime offshore services supplier operating over 100 vessels in platform supply, AHTS, emergency response and rescue and subsea-support sectors, also endorsed the performance of Thuraya Maritime Broadband.

“The Thuraya solution has been very stable and feedback from the vessel is that signal strength is 85%-95% and we have not witnessed a single outage during three months of operation. The main requirement onboard is to connect to the corporate VPN. The crew also share the system and are

Thuraya and Devor Technologies beat the clock to bring reliable, high speed connection to offshore maritime operator

CASE STUDY

2

Thuraya and Singapore-based service partner Devor Technologies recently joined forces to assist an offshore vessel operator in urgent need of a reliable communications solution.

Heavy weather in the Gulf of Thailand meant the VSAT system installed on an anchor handling tug supply vessel was not performing reliably threaten-ing to breach the terms of the vessel’s charter.

Kenny Koh, Business Development Manager for Devor Technologies took a call from the operator, based on a referral from another supplier. “We were told that the operator needed a reliable internet connection as the VSAT onboard was working very erratically. The operator was obligated by their charter to provide internet connection of 512 kbps and even though the speed was OK, the

connection was not stable enough to connect to the shore,” he says.

Koh notes that Ku-band VSAT networks can suffer from high conten-tion in the South East Asian region with bad weather commonly causing intermittent or slow connections.To hold to the terms of its charter, the operator needed a reliable alternative in a very short time frame. A replace-ment VSAT system could take at least two weeks to deliver and would take further time and additional manpower to install.

Koh immediately suggested the Thuraya Maritime Broadband solution,

comprising the Thuraya IP terminal and Spacecom antenna.

“The Thuraya IP terminal was the obvious choice. It is small and tough but easy to install and commission so the client could avoid a potential logistics nightmare and quickly estab-lish a high speed internet connection. We were able to convince the client that Thuraya could give them the speed and performance required and very soon they came back with confir-mation to proceed.”

Thuraya Maritime Broadband provides standard IP throughput at speeds of up to 444 kbps, meaning that maritime users can take advan-tage of fast connectivity for business-critical and crew welfare applications. The Thuraya IP broad-band terminal and Spacecom antenna have been proven in maritime applica-tions over many years and are tried and tested in the challenging maritime environment.

Koh arranged for priority shipping and the equipment left the Singapore office on Friday morning, reaching the vessel the next day. Despite the week-end, the client needed immediate installation and Koh and his team were ready to assist remotely and by phone as the crew commissioned the terminal.

The package delivered included connection diagrams and user guides and the Thuraya team quickly responded to the last minute request to arrange activation of the SIM card

Thuraya and Devor Technologies beat the clock to bring reliable, high speed connection to offshore maritime operator

CASE STUDY

3

“We were also impressed by the low hardware cost, which worked well within our budget.”

“The Thuraya IP termi-nal is truly plug and play and the available capacity on the network means that we can be confident that clients will get what they pay for”

happy with uplink and downlink speeds. The Thuraya IP satisfied our requirements for both business and personal use.”

“The other key advantage of the Thuraya IP is its simple and portable hardware, which is very easy to install even by our ship’s crew who had not installed one before. Customer support is fast and when we, such as queried the billing, Thuraya were quick to respond.”

“We were also impressed by the low hardware cost, which worked well within our budget. Devor gave us the chance to test the system onboard our vessel, before making the outright purchase. That clearly showed the confidence Devor has in their product's performance, which convinced us that we could become a long term customer. Within a few days of usage, we were convinced that the Thuraya solution could deliver.” Koh

adds that the success of the installa-tion demonstrated the credentials of the Thuraya Maritime Broadband offer in an increasingly competitive market. Many communications suppliers make claims that look attractive on paper but are either unreliable in operation or slower than promised.

“There was once a perception that Thuraya was not known for maritime but the solution we provided is one of hottest offers not only for offshore but also suitable for a variety of other vessel types. What owners want is a product that is easy to install and configure and gives them reliable throughput speeds. The Thuraya IP terminal is truly plug and play and the available capacity on the network means that we can be confident that clients will get what they pay for,” he adds.

Koh says other clients in the offshore sector interested in examining the Thuraya solution now have a reference to its capabilities for business critical communications. As a further confirma-tion of success, Koh says the following week the same client phoned to place an order for a second terminal.

“Thuraya’s satellites have always had the ability to deliver reliable L-Band services over a number of the world’s oceans. Now Thuraya has the right products which allows us to deliver a robust 444kbps broadband data connection to vessels of many differ-ent types and sizes, for a reasonable price,” said Kyle Hurst, Director of Market Development – Maritime.

by Sunday. The client emailed on Monday morning to confirm that system had been installed and was working to specification.

“I asked the ship’s master to perform a third party internet speed test and results showed very good downlink and uplink speeds,” says Koh. “We agreed with the client that confirmation on the purchase depended on the charterer’s acceptance of the system. Three days later we received confirmation that the charterer was satisfied that Thuraya was giving them the connection they needed.” Koh’s client, a leading maritime offshore services supplier operating over 100 vessels in platform supply, AHTS, emergency response and rescue and subsea-support sectors, also endorsed the performance of Thuraya Maritime Broadband.

“The Thuraya solution has been very stable and feedback from the vessel is that signal strength is 85%-95% and we have not witnessed a single outage during three months of operation. The main requirement onboard is to connect to the corporate VPN. The crew also share the system and are

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Physical Characteristics

Weight

Size

IP Data Services

16, 32, 64, 128, 256, 384 kbps

Up to 444 kbps over a shared channel

1.3 kg terminal and battery

158mm x 225mm x 50mm

Operating Humidity 95% RH at 40°

Mechanical Vibration 200-2000 Hz, 0.3 m2/s3

Unpacked Drop 0.5m on concrete surface

Water & Dust Proofing IP55 standard

External Power Main power supply adapter, 100-240 V AC at 50-60 Hz

Input Voltage 12 V DC

Connectors Ethernet (RJ-45), USB

Interfaces

Power

Streaming IP

Tolerances

Standard IP

Running from external supply: -25° to +55° COperating Temperature

-20° to +60° CStorage Temperature

Web-based graphical user interface accessible via standard web browser

User Interface

GPS, active and passive antennaExternal AntennaConnector

IEEE 802.11b standard with:- WEP encryption- SSID broadcasting control- MAC address filtering- DHCP

WLAN Connectivity

Specifications forThuraya IP

Physical Characteristics

Dimensions

Weight

RF Connector

15mts*

N type

Size of radome: 265x270mm (hxd)

3 kg (excluding cable and Power Supply, AS03951)

Cable

Electrical

Antenna Gain

LNA Gain

TX Gain

LHCP

10dBi approx.

12dB ±1 (excluding cable loss)

10dBi ±1 (including cable loss)

Polarisation

Max EIRP

RX Frequency

G/T

Terminal Connector

Supply VoltageTo Power Supply, AS03951

Power Consumption

Fuse

SMC connector

> -16dB/K

1525 – 1559MHz

TX Frequency 1626.5 - 1660.5MHz

13.5±1 dBW (Max. output from antenna)

10 – 32V DC

25W (Tx idle) 40W (Max. EIRP)

6.3A / slow, 5x20mm

Enviromental

Humidity

Wind

Temperature

Vibration

Motion

Random Vibration of 1.05g rms

Roll: 25 degrees over 8 second periode

200 Km/hr Relative speed

-30 to +55°C

98% at 38 °C

Pitch: 15 degrees over 5 second periode

Yaw: 8 degrees over 50 second periode

Turn rate: 12 deg/s

Turn angular rate change: 1 deg/s2

* Optional lengths are available, contact your Service Partner

Specifications for the stabilized maritime antenna