mbta automated fare collection - umass amherstmbta profile 5th largest transit property 175...

Massachusetts Bay Transportation Authority

MBTA Automated Fare Collection

Electronic Payment Systems in Transit

University of Massachusetts – ITPS Workshop

February 27, 2009

Nancy Brooks, MBTA Deputy Director AFC, [email protected]


Slide 2

MBTA Profile

5th largest transit property

175 communities served

1.3 million passengers per day

Bus, rapid transit, streetcars, trackless trolleys, commuter rail, ferry service and paratransit (THE RIDE)

2,400 revenue vehicles, 275 stations

Over 6,000 employees

2.7 million CharlieCards issued


Slide 3

AFC – Equipment

* Includes Central Computers, Communication Network, and Back Office equipment

520 Fare Vending

Machines

660 Fare Gates Validators & Handhelds

200 Retail Sales

Terminals

1640 Fareboxes & Garage

Vaulting Equipment

Ticket Office Machines

Encoding Devices

Photo ID Devices


Slide 4

AFC – Fare Media

Magnetic tickets

Issued as monthly passes for Commuter Rail, Boat, and Student riders

Dispensed at all Fare Vending Machines and Bus Fareboxes

Smart cards

Over 1.6 million CharlieCards used since initial handout Dec 2006

68% of all fare transactions are made using CharlieCards

75% of all Corporate Program participants reuse their CharlieCard with

the monthly pass autoload feature


Slide 5

AFC Technology Has Enabled:

More Accurate Ridership Numbers

More Accurate Ridership Counts

Real-time Maintenance Dispatching

Better Revenue Accounting

Debit/Credit on all vending devices

Reduced Cash & Coin Handling

More Effective Fare Collection & Flexible Fares

Electronic Transfers & Value Pricing

Reduced Fare Evasion

Better Customer Service

Monthly Pass Auto-load

CharlieCard Account Services


Slide 6

Vision for the Transportation Environment

Executive

Commonwealth Mobility Compact

Financial

Optimal use of resources

Regional

Statewide, Inter-Agency

Multimodal

Transit, Tolls, Parking

Inter-operability


Slide 7

The Mobility Compact and Financial Aspects

The Boston Globe – November 13, 2008 Boston.com/Opinion

“First we will consolidate agencies….

Second , we must plan and finance transportation needs on a system-wide basis. We all have a stake in the viability of a multi-modal transportation system. People should be able to

move easily from car to commuter rail to subway to regional bus to water taxi. These

components must be structured and paid for in a manner that recognizes the common purpose;

to bring ease of movement safely and economically to Massachusetts citizens.”

By Deval L. Patrick


Slide 8

The Regional and Multimodal AspectsTechnical and Business Rules Planning

MBTA

Operational Needs

P

Parking

Technical /Operational Requirements

Mobility

Compact

Customer

Service

Inter Agency

Accounting

Regional Business

Needs

Pilot Test with

RTAs

CharlieCard &

MTA Fast Lane

RMV

CharlieCard Sales

Technical /Operational Requirements

Transit Interoperability

http://images.google.com/imgres?imgurl=http://www.kingstontrio.com/images/photos/charlie_card_lg.jpg&imgrefurl=http://www.kingstontrio.com/html/charlie_photos.html&h=353&w=600&sz=41&hl=en&start=3&tbnid=pX_LZTT5KbNyUM:&tbnh=79&tbnw=135&prev=/images%3Fq%3DMBTA%2BCharlie%2BCard%26gbv%3D2%26ndsp%3D20%26hl%3Den%26sa%3DN


Slide 9

Options Going Forward … Determining the Optimal Balance

• Transit Branded Smart Cards

• Contactless Bank Cards

• NFC Devices & Mobile Phones

• Pay-As-You-Go Prepaid Products

• Transaction Aggregation

• Multi-Tariff Applications

ITPS TechnologyInter-operability

Security EconomicsPrivacy Concerns

• PCI Compliance

• Account Info Requirements

• Data Sharing and Encryption

• Wireless Networks

• Internet Security

• Customer Access and Opt-Out

• Customer Safety & Security

mbta automated fare collection - umass amherstmbta profile 5th largest transit property 175...

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