McKesson Managed Services™

FPO

APPLICATION HOSTING

APPLICATION SERVICES

INFRASTRUCTURE SERVICES

STRATEGIC OUTSOURCING

COMPUTING SOLUTIONS

Accelerating the Success of Healthcare Information Technology

Addressing Today’s Healthcare IT Challenges

McKesson delivers a comprehensive portfolio of technology, service and

support offerings to proactively address the increasing demands placed on

healthcare IT organizations.

The IT challenges facing today’s healthcare organizations are numerous; increasing regulatory demands, capital constraints, managing the risks associated with the accessibility, security and storage of critical data, and diffi culties attracting and retaining top talent to deploy applications and manage IT infrastructure.

Solutions Beyond Software

For more than 30 years, McKesson has

provided the nation’s leading healthcare

organizations with the technology solutions

and support that allow caregivers to spend

more time in direct patient care and enable

business personnel to improve operational

productivity. We understand, and can

anticipate, the needs of your organization’s

IT department today and tomorrow. As the

healthcare industry continues to evolve,

McKesson is focused and prepared to help

drive the future of IT — ideally positioned as

your preferred partner for success.

McKesson Managed Services enables you

to enhance and expand the capacity of

your existing IT resources to accelerate

the implementation and optimization

of McKesson applications. By using best

practices, talent and tools, McKesson

provides fl exible and scalable solutions

that maximize the total value of IT within

a predictable cost structure. And as a

comprehensive provider, McKesson offers

the continuity of a single-vendor solution to

improve operational performance and lower

total cost of ownership.

APPLICATION HOSTING: Remote hosting and disaster recovery for

McKesson applications

APPLICATION SERVICES: Augment customer resource requirements to

accelerate application implementations and upgrades

and provide ongoing application support

INFRASTRUCTURE SERVICES: One-time and ongoing technical support services

to upgrade and manage on-premise IT infrastructure

STRATEGIC OUTSOURCING: Comprehensive management of the hospital

IT department

COMPUTING SOLUTIONS: Application certifi ed computing solutions, such as

servers, storage and peripherals

Our dedicated team of experienced professionals will work with you to

understand your unique needs and determine the ideal solutions to help your

organization achieve its objectives.

McKesson Managed Services™

The McKesson Managed Services™ portfolio

empowers healthcare organizations to

improve their ability to deploy and manage

critical applications and IT systems, while

optimizing costs and minimizing risk —

driving benefi cial outcomes for the patient

and your organization.

When factoring in capital expenditures, limited IT resources, complex infrastructure

management, regulatory requirements, data center build-out costs and disaster recovery,

opting for McKesson’s Application Hosting services has become a key success factor for

many healthcare organizations.

With advanced hosting capabilities at McKesson’s world-class data centers, we deliver a

secure and reliable application-hosting environment. Supported by our superior application

expertise, we enable your team to focus on healthcare strategy, business continuity and

patient care.

� Predictable cost:

– Fixed monthly fee

– Reduced capital outlay

� Proactive system monitoring

� Ongoing hardware and infrastructure support

� 24x7x365 Level 2 support

� Reference architecture providing a standardized and secure infrastructure

� Performance-based service level agreements

Highly available infrastructure:

– Redundant communication lines between the organization and McKesson’s data center

– Optional disaster recovery services

World-class data centers geographically separated in low-risk regions for seismic and fl ood activity. Tier 3+ stability certifi cation. Redundant critical facility systems for power, fi re and heat removal. 46,000-square-feet of raised fl oor.

The freedom to focus on

patient care — not your IT infrastructure.

APPLIC

ATIO

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STING

APPLICATION HOSTINGAPPLICATION HOSTINGAPPLICATION HOSTING

Today’s healthcare organizations face the signifi cant challenge of implementing, integrating

and supporting complex application systems in a rapidly evolving technical environment.

Accelerated Services

McKesson provides expert staff augmentation to help you address resource challenges

when implementing and upgrading McKesson applications.

� Supplement customer resources or skill sets to successfully implement or upgrade

critical applications

� Access to experienced resources with an unparalleled depth and breadth of McKesson

applications and healthcare operational expertise

� Project-based services with a defi ned scope, timeframe and deliverables

� Predictable costs with fi xed-fee agreements

� Effective knowledge transfer for IT staff to ensure a smooth migration to the new or

upgraded systems and high user acceptance

Application Management Services

McKesson provides you with expert ongoing remote support to manage your McKesson

applications.

� Access to industry best practices and McKesson application expertise:

– Application support

– Interface support services

– Technical services

� Predictable costs with fi xed-fee agreements

� Levels out the peaks and valleys of supporting McKesson applications

� 24x7x365 Level 2 support

Expert resources to facilitate the implementation, upgrade or long-term support of McKesson applications.

APP

LIC

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ON S

ERV

ICES

APPLICATION SERVICESAPPLICATION SERVICESAPPLICATION SERVICES

Your applications are only as good as the infrastructure they run on. To maximize your

investment, McKesson offers an array of infrastructure service options that encompass operating

system and database support, integration services, technical services and network connectivity.

SystemCareSM

SystemCareSM is a cost-effective service that encompasses the augmented support that

every hospital needs. Our application, integration and technology expertise provides your

organization with the high level of service needed to ensure the availability and reliability of

McKesson applications.

SystemCare includes:

� Remote system, network and database administration

� Proactive system monitoring

� Dedicated McKesson resource for incident response and problem management

� 24x7x365 Level 2 support

� Operating system and database updates for approved application servers

� Access to customer-specifi c dashboard for key system information

Technical Services

McKesson provides certifi ed, industry-leading resources with healthcare expertise for the

technical service needs of your projects. Domain expertise available for Citrix, virtualization,

clustering, network and storage.

Ensure optimum McKesson

application performance and

infrastructure availability.

INFRASTRUCTURE SERVICESINFRASTRUCTURE SERVICESINFRASTRUCTURE SERVICES

INFR

ASTR

UC

TUR

E SER

VIC

ES

Comprehensive management of the hospital IT department.

STR

ATE

GIC

OU

TSO

UR

CIN

G

McKesson understands the changing role of IT in the healthcare continuum and offers a

host of services to support your organization and help drive meaningful change.

We assume full responsibility for your IT function/staff using a combination of on-site

and remote support offerings, industry-leading capabilities, best practices and resources,

while reducing risk and improving the operational performance of IT investments.� Committed partnership with accountability for success

� Manages IT department, systems, resources and provides overall support services

� Protects and optimizes existing IT investments, while gaining predictability in IT

operating expense

� Optimized support structure tailored for McKesson application requirements, as well

as support for third-party applications

STRATEGIC OUTSOURCINGSTRATEGIC OUTSOURCINGSTRATEGIC OUTSOURCING

CO

MPU

TING S

OLU

TION

S

Improved application

performance with certifi ed solutions for

your on-premise environment.

COMPUTING SOLUTIONS

When upgrading and installing enterprisewide technology — servers, storage and

peripherals — the lack of application-certifi ed solutions can cause project delays and

unpredictable software outcomes.

McKesson’s vendor-certifi ed engineers guarantee that our computing solutions will match

your application requirements, as well as your data center’s space, power and network

connectivity requirements. Our computing solutions include hardware, maintenance,

staging and project coordination.

� Single source for application-specifi c and enterprise computing solutions

� “Solution Guarantee” — McKesson accountability for the complete solution

� Access to domain expertise from industry-leading and healthcare-knowledgeable

technical resources

� Enhances application performance for increased system uptime and reliability

� Reduces system confi guration and staging complexity

COMPUTING SOLUTIONSCOMPUTING SOLUTIONS

Copyright © 2011 McKesson Corporation and/or one of its subsidiaries. All rights reserved. McKesson Managed Services is a trademark of McKesson Corporation and/or one of its subsidiaries. SystemCare is a service mark of McKesson Corporation and/or one of its subsidiaries. All other product or company names mentioned may be trademarks, service marks or registered trademarks of their respective companies. SRV619-06/11

About McKesson CorporationMcKesson Corporation, currently ranked 14th on the FORTUNE 500.

McKesson is a healthcare services and information technology company committed to better health:

of patients, our customers, and the nation’s healthcare system. Over the course of our 175+ year

history, we have grown by providing pharmaceutical and medical-surgical supply management across

the spectrum of care; healthcare information technology for hospitals, physicians, homecare and

payers. Working with organizations across the industry, we bring a unique vantage point to help our

customers improve care quality, adapt to changes of health reform and sustain business operations.

For more information, visit www.mckesson.com.

McKesson offers unsurpassed experience with management of healthcare systems. As the largest

healthcare company in the world, we understand how IT departments run today — and how they’ll

need to run in the future to support your healthcare organization.

From assistance managing applications to building future-ready IT infrastructures, McKesson

Managed Services can help reduce risk, improve operational performance and increase the total

value of ownership.

To learn more about McKesson Managed Services, visit us online at www.mckesson.com/managedservices.

McKesson Managed Services™ Better Healthcare IT Supports Better Business Health