An Integrated Approach to Manage Museum InformationCristiano Bianchi / Adrian Cooper

An Integrated Approach to Manage Museum InformationCristiano Bianchi / Adrian Cooper

Introductions

Preamble

Session 1 - Analysis & principles

Museum information workflows (group exercise)

Patterns, commonalities, differences (discussion)

Software applications (discussion)

Principles of database design (talk)

Session 2 - Design for integration

Part 1: Abstraction (talk)

Part 2: First steps (group exercise)

Part 3: Think big (discussion)

Workflow management (talk)

Agenda

14:00 - 14:10

14:10 - 14:30

14:30 - 15:00

15:00 - 15:15

15:15 - 15:30

15:30 - 15:45

Break

16:00 - 16:15

16:15 - 17:00

17:00 - 17:10

17:10 - 17:30

combines software development

and digital design in a single agency.

Who we are

‣ Qi Content Management Framework

Who we are

Who we are

Preamble14:10 - 14:30

Who we are

Questions

1. Worldwide push for sharing data between museums

2. Why not start by sharing information internally?

3. Can we seriously COPE?

Questions

1. Do multiple problems need multiple products?

2. Where is our data?Can we enable workflows

for collaboration and sharing across our

organisation?

3. Can we offer a high-level view of everything

across our organisation?How do we get more

out of our software?

Issues

What do we mean by (lack of) integrated

approach?

Vertical applications

‣One problem, one product

‣Data sharing as an afterthought

‣No clear data ownership

‣Lack of overview

The issues

MuseumMuseumMuseumMuseum

Integration

MuseumMuseumMuseumMuseum

▪ Internet▪ Intranet▪Micro sites

▪Newsletter▪Blogs/Forums

▪Products▪Reproductions▪Digital images

▪Crowdsourcing▪Statistics▪Personalisation

Issues

Issues

What is preventing a more integrated

approach?

1. Organisational

‣Departmental divisions

‣Purchasing patterns

‣Lack of shared information management strategy

‣Lack of clear sharing standards

‣Senior management

The issues

2. Cultural

‣Disinformation

‣Legacy patterns

‣Change management failures

‣Sponsorship

The issues

3. Technical

‣Software design

‣Legacy constraints

‣Lack of recognised standards for integration

‣Change management

The issues

4. Financial

‣Lack of funding to restructure

‣Funds for training and support

‣False economy of avoiding change

The issues

Issues

Why push for better integration?

Issues

Advantages are across the board

‣Data consistency

‣Easier information sharing

‣Support collaboration

‣Cost savings

Issues

Why is it a challenge?

Issues

It won’t happen overnight

‣People will resist change

‣Software failures

‣Legacy systems

‣Management culture

‣Ownership

Idea

Product

Process

The one idea to take home

The idea to take home

Product

Interface

The idea to take home

Interface

Product

Logic

Data

Process

Issues

Museum information workflows (group exercise)

1.What are the departments involved in the flow of information?

2.What types of content are managed, exchanged and

published?

3.Who owns each type of content?

4.Apart from what they own, can you map which types of content

each department needs to access?

14:30 - 15:005 mins intro15 mins group work10 mins present

Issues

Patterns, commonalities, differences

(discussion)

1.What are the crossovers of information management?

2.What information is used by more than one department?

3.How is it currently handled and exchanged?

4.What are the bottlenecks?

5.What is unique? What is common?

15:00 - 15:15

Issues

Software products (discussion)

1.List products

2.Map products to type of content

3.Map products to departments (access)

15:15 - 15:30

Issues

Principles of database design (talk)

1.Relational data concepts

2.Non relational data models

15:30 - 15:45

Issues

Give us a break15:45 - 16:00

Issues

Session 2 - Design for integration16:00 - 17:30

Issues

Part 1: Abstraction (talk)

1.Data architecture (types of data)

2.Simple

3.Multiple

4.Relational (with context)

5.Logic infrastructure (access management)

6.Interface design (task driven)

16:00 - 16:10

Issues

Part 2: First steps (group exercise)

Exhibition project

Digitisation project

16:10 - 17:0010 mins intro20 mins group work20 mins present

Issues

Part 2: Exhibition project

The Museum of Fine Scarves is putting on a major new

exhibition in six months time. The majority of objects are

from the collection but enhance by a number of key loan

items into the museum.

16:15 - 16:55

Issues

Part 2: Digitisation project

The Museum of Fine Socks has received a large donation

to create a digital learning resource.

16:15 - 16:55

Issues

Part 3: Think big (summary)

1.Database requirements

2.Access control

3.Interface requirements

4.Publishing and sharing

17:00 - 17:10

Issues

Processes and Workflows (interactive talk)

1.Concepts

2.Discussion

3.Examples

17:10 - 17:30

Questions

1. Do multiple problems need multiple products?

2. Where is our data?Can we enable workflows

for collaboration and sharing across our

organisation?

3. Can we offer a high-level view of everything

that goes on across our organisation?How do

we get more out of our software?

Issues

1. So far we have discussed only managing data

2. Process-centric (vs. product-centric) offers

better visibility of data and data ownership

(what / when / by whom)

3. Managing business workflows is still driven

by informal methods outside any system

Issues

1. How do we introduce workflow management

into our set of processes?

2. Product-driven vs. Process-driven

Product-driven

Process-driven

Examples

Examples

Thank you.

Come and see us at booth B3 in the Exhibition Hall

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