GROWTH & OPPORTUNITYMicrosoft Certifi ed Trainer Guide for Microsoft Dynamics™

Find New Opportunities with Microsoft DynamicsMicrosoft Dynamics (formerly Microsoft Business Solutions) is a line of integrated, adaptable business management solutions—financial, customer relationship and supply chain management—that works like and with familiar Microsoft software, helping individuals drive business success. By becoming a Microsoft Certified Trainer on Microsoft Dynamics, you can expand your training services and revenues by training both Microsoft Dynamics end users and reselling partners. And, Microsoft is committed to help increase training demand by promoting the Microsoft Dynamics brand.

U.S. and Canada Toll Free 1-800-456-0025, option 4mctdyn@microsoft.comWorldwide +1-701-281-6500www.microsoft.com/dynamics

This document is for information purposes only.

MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.

© 2006 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL and Microsoft FRx are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

The Microsoft Certifi ed Trainer (MCT) Connecting Guide helps you connect the Microsoft products you are currently training on to the Microsoft Dynamics™ products you may choose to train on in the future. As an MCT you have the opportunity to become a premier technical and instructional expert on Microsoft products, technologies, and solutions. And, grow your skills and connect with customers and partners by providing a superior learning experience. MCTs are the only individuals that Microsoft authorizes to deliver training based on offi cial Microsoft Learning products and Microsoft Dynamics Courseware.

As with other Microsoft products, the success and deployment of Microsoft Dynamics products is largely related to the proper training MCTs provide to Microsoft Dynamics value-added reselling partners and customers. As an MCT you have already met stringent certifi cation requirements and enjoy access to a wide range of benefi ts, including access to the entire library of offi cial Microsoft Learning products; substantial discounts on exams, books, and Microsoft products; members only newsgroups and online community resources; and invitations to exclusive events and programs. The MCT Connecting Guide is your guidance to start training on Microsoft Dynamics products allowing you to expand your expertise, and help Microsoft Dynamics customers and value-added reselling partners realize their full CONNECT learning potential. CONNECT“ My favorite part about being a Microsoft Dynamics MCT is that I have been able to have early involvement with the Microsoft Dynamics AX training material and solution prior to the latest release. The opportunity to work with the beta training content allowed me to have direct contact with the Microsoft Dynamics training content development team so I could give immediate feedback about things to change in the training curriculum. It is a great opportunity to be ready for a solution release and also have an impact on the training content I will be teaching.”

Jan Jaap SmitMCT – Microsoft Dynamics AX© 2006 Microsoft Corporation. All rights reserved.

FOCUS

Did you know? The exam discount available to you as a Microsoft Certifi ed Trainer applies toward Microsoft Dynamics certifi cation exams.

Microsoft DynamicsWhat is Microsoft Dynamics?Microsoft Dynamics (formerly Microsoft Business Solutions) is a line of integrated, adaptable business management solutions that enables businesses and their employees to make business decisions with greater confi dence. Microsoft Dynamics works like and with familiar Microsoft software such as Microsoft Offi ce and with top technologies like Microsoft Windows Server System and Microsoft .NET. This allows users to get up and running quickly and focus on what’s most important. And, because it is from Microsoft, it works easily with the systems many businesses already have implemented. By automating and streamlining fi nancial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness, helping professionals drive business success.

Growth and opportunityBy becoming a Microsoft Certifi ed Trainer for Microsoft Dynamics, you can expand your training capacity and revenues by training both Microsoft Dynamics end users and value-added reselling partners. Microsoft is committed to increasing training demand through promotion of the Microsoft Dynamics brand. As an MCT you can use this increase in training demand to conduct training on these business management solutions, allowing you to become recognized in the Microsoft Dynamics end user and value-added reselling partner communities as one of the Microsoft recognized training experts on Microsoft Dynamics products.

Market opportunity for Microsoft Dynamics trainingThe business management solutions market is among the most competitive and dynamic in the technology industry. As the market for Microsoft Dynamics solutions expands, both end users and value-added reselling partners will be looking to connect with experts to meet their training needs—experts that are familiar with the highly customized nature of business management solutions. Gain a clearer understanding of this high-growth market by becoming a Microsoft Certifi ed Business Management Solutions Professional or a Microsoft Dynamics MCT program qualifi er, allowing you to deliver training for Microsoft Dynamics.

By becoming a Microsoft Certifi ed Business Management Solutions Professional or a Microsoft Dynamics MCT program qualifi er, you will be recognized by Microsoft Dynamics end users and value-added reselling partners as one of Microsoft’s most qualifi ed training professionals for Microsoft Dynamics. In addition, you will be qualifi ed to deliver training for Microsoft Certifi ed Partners for Learning Solutions, who are required to identify an associated MCT that is a Microsoft Certifi ed Business Management Solutions Professional or a Microsoft Dynamics MCT program qualifi er in order to deliver Microsoft Dynamics Courseware to their customers.

Looking to connect with a Microsoft Certifi ed Partner for Learning Solutions? Search the Microsoft Resource Directory. http://directory.microsoft.com/mprd/?aspxerrorpath=/ResourceDirectory/Solutions.aspx.

© 2006 Microsoft Corporation. All rights reserved.

Decide if Microsoft Dynamics is right for youCurrently there are three Microsoft Dynamics MCT competencies: • Microsoft Dynamics—Applications • Microsoft Dynamics—Development • Microsoft Dynamics—Installation & Configuration

Many of the products and solutions you currently work with including top technologies like Microsoft Windows Server System and Microsoft .NET are relevant to Microsoft Dynamics. For example, if you are a Microsoft Certified Software Engineer (MCSE), you need just one to two exams to qualify for the Microsoft Dynamics—Installation & Configuration MCT competency for Microsoft Dynamics AX. And, if you are a Microsoft Certified Software Developer (MCSD), you need just two exams to qualify for the Microsoft Dynamics—Developer MCT competency for Microsoft Dynamics CRM.

To determine which competency best aligns with your expertise; connect with the Instructor Profiles for Microsoft Dynamics and the Microsoft Certified Business Management Solutions Professional certification requirements or MCT program qualifiers. Learn more about MCT competencies in the MCT program at https://mcp.microsoft.com/mct/Default.aspx. For more information or questions on becoming a Microsoft Certified Trainer (MCT) for Microsoft Dynamics, please email mctdyn@microsoft.com.

“ I’ve been an MCT since 1999 and most of the time I’ve trained infrastructure courses such as Active Directory and SQL Server. About two years ago I invested time in learning about Microsoft Dynamics CRM. What I like about Microsoft Dynamics training is that I get a much broader view of how businesses work. And, the type of discussions my students and I have during training focus on business issues as well as technical issues. I find training on Microsoft Dynamics CRM very interesting and believe it has made me a better trainer. Also, I have found that having knowledge on Microsoft Dynamics CRM helped me to get engagements other than training, such as implementation and customization projects.”

Feridun KadirMCT – Microsoft Dynamics CRM

© 2006 Microsoft Corporation. All rights reserved.

TRAIN

Did you know? Microsoft Dynamics Courseware can be downloaded from the MCT Download Center. You can also use these downloads to prepare for your certifi cation examsto meet MCT requirements.

QUALIFY

Did you know? In order to take advantage of the PartnerSource site, youmust request access. To do this, send an e-mail message toMBSUNIV@microsoft.com, with the subject line: Request foraccess: PartnerSource. PartnerSource is a comprehensiveWeb site for trainers and partners reselling MicrosoftDynamics software. This site features readiness tools,product information, and community resources suchas discussion boards and newsletters. You can accessPartnerSource by request.

Instructor Profiles for Microsoft Dynamics Microsoft Dynamics qualifiers for the MCT program fall into three distinct competencies, which may differ from certifications you are currently familiar with. The following Instructor Profiles for Microsoft Dynamics will help you determine which competency best aligns with your experience and expertise. APPLICATIONS COMPETENCY

Knowledge base

Skills and experience

Certifications and special training

• Understands Business Applications systems and sales processes• Can define business application needs that map customer processes to the application by customizing

the system or proposing process changes• Understands how to implement and customize applications

• Applications for Microsoft Dynamics (Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL)

• Accounting applications (Oracle, SAP, PeopleSoft)• Customer Relationship Management/SFA applications (GoldMine, ACT, Onyx)• Point of sale applications (Microsoft Dynamics Retail Management System, Microsoft Dynamics Point of Sale)• Business intelligence applications (Microsoft FRx, Cognos)• Business process mapping• Experienced in training for business applications such as ERP, SCM, CRM, point of sale or similar• Customization of applications based on business and technical requirements• Knowledge of implementation methodologies• Accounting or financial experience

• Microsoft Certified Business Management Solutions Professional and MCT program qualifiers available for Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Dynamics NAV, Microsoft Dynamics AX and Microsoft Dynamics CRM.

© 2006 Microsoft Corporation. All rights reserved.

DEVELOPER COMPETENCY

Knowledge base

Skills and experience

Certifications and special training

• Competency in Microsoft core technologies. These technologies include Microsoft SQL Server, Web development, Web services, XML, Microsoft Windows SharePoint Services, and developing applications with Microsoft Visual Studio and Microsoft .NET

• Knows how to customize or develop applications in accordance with business and technical requirements• Knowledge of implementation methodologies associated with ERP or CRM products including

Microsoft Dynamics• Experience in building business workflows

• Microsoft Dynamics proprietary languages• Understanding of Microsoft Dynamics AX IDE (MorphX)• Understanding of X++• Understanding of Microsoft Dynamics NAV C/SIDE• Understanding of C/AL• Data Modeling Principles• Relational Databases• Microsoft SQL Server

• Microsoft Certified Business Management Solutions Professional and MCT program qualifiers available for Microsoft Dynamics NAV, Microsoft Dynamics AX and Microsoft Dynamics CRM.

INSTALLATION & CONFIGURATION COMPETENCY

Knowledge base • Competency in Microsoft core technologies. The technologies include Microsoft Windows Server, Microsoft Small Business Server, Active Directory, IIS, Microsoft Exchange, and Microsoft SQL Server

• Understands how to install and set up business applications software• Familiarity of the platform Microsoft Dynamics solutions are built and run on

© 2006 Microsoft Corporation. All rights reserved.

Skills and experience

Certifications and special training

• Microsoft Windows Server – Security and User Management – Basic Windows System Management – Installation and configuration• Microsoft SQL Server – Understanding of SQL Enterprise Manager use

and management – Understanding of backup and restore

procedures and management – Installation and configuration• IIS (Microsoft Dynamics AX, Microsoft

Dynamics NAV and Microsoft Dynamics CRM) – Configuration – Management – Security – Installation and configuration

• Small Business Server (Microsoft Dynamics CRM) – Configuration – Management

• Active Directory (Microsoft Dynamics AX, Microsoft Dynamics NAV and Microsoft Dynamics CRM) – Configuration – Management – Security – Configuring Group Policy Objects

• Microsoft Exchange Server/Microsoft Outlook (Microsoft Dynamics AX and Microsoft Dynamics CRM) – Configuration – Management

• DNS (Microsoft Dynamics CRM) – Configuration – Management

• Microsoft BizTalk Server (Microsoft Dynamics NAV) – Installation and configuration

• Microsoft Certified Business Management Solutions Professional and MCT program qualifiers available for Microsoft Dynamics GP, Microsoft Dynamics SL, Microsoft Dynamics NAV, Microsoft Dynamics AX, Microsoft Dynamics CRM and Microsoft Dynamics Retail Management System.

© 2006 Microsoft Corporation. All rights reserved.

Readiness ResourcesTo help you maximize the Microsoft Dynamics training opportunity, Microsoft offers the following trainer readiness resources:

RESOURCE

Courseware sales tip sheets

Competitor information

Product positioning

Certification exam preparation guides for Microsoft Dynamics

Learning plans for Microsoft Dynamics

DESCRIPTION

Detailed background on positioning Microsoft Dynamics training to customers, downloadable via the MCT Download Center

Competitive comparison guides, whitepapers, and other key sales-support tools—live on PartnerSource*

Positioning guides for all Microsoft Dynamics products, searchable by product name and salescycle—live on PartnerSource*

Valuable certification exam information around certification tracks, target audience, exam preparationtools, and exam specifics are accessible through PartnerSource*

Outlines the training that maps to every Microsoft Dynamics certification exam, accessible throughPartnerSource*

© 2006 Microsoft Corporation. All rights reserved.

RESOURCE

Certification exam availability for Microsoft Dynamics

Courseware syllabi for Microsoft Dynamics

Courseware instructor materials for Microsoft Dynamics

E-Learning

DESCRIPTION

Certification exam for Microsoft Dynamics availability at Pearson VUE and Prometric

Courseware syllabi, searchable through the Find Training tool on the Microsoft Learning public site

Courseware instructor materials for trainers, downloadable via the MCT Download Center

E-Learning for Microsoft Dynamics are accessible through PartnerSource*

Visit the Microsoft Certified Trainer Online Community.

Microsoft Dynamics MCTs can connect, network, and exchange information with other trainers and Microsoft team members through this feature of the MCT Member site. Included are links to: MCT newsgroups; the Microsoft Learning public Web site; chats and webcasts; expert tips and tricks; and Microsoft newsgroups.

For more information or questions on becoming a Microsoft Certified Trainer (MCT) for Microsoft Dynamics, please email mctdyn@microsoft.com.

* PartnerSource is accessible to MCTs by request only. To request access, send an e-mail message to MBSUNIV@microsoft.com with the subject line: PartnerSource: Request for Access. All requests will be answered within 72 hours.

© 2006 Microsoft Corporation. All rights reserved.

“ I love being a Microsoft Dynamics CRM MCT because the product is so exciting and I can make a real difference. The enthusiasm of students new to Microsoft Dynamics CRM is exceptional! As an instructor you thrive on the energy of the class —and I have never had a low energy class training Microsoft Dynamics CRM! This product truly solves their business problems and is so easy to use. In addition, the Microsoft Dynamics CRM training content development team does not sit in an ivory tower—they actively solicit feedback from instructors like myself. I have been able to directly contribute to the ongoing improvement of these courses by providing my feedback and suggestions based on my experiences in the classroom.”

Guy Riddle

MCT – Microsoft Dynamics CRMDECIDE

© 2006 Microsoft Corporation. All rights reserved.

GROWTH & OPPORTUNITYMicrosoft Certifi ed Trainer Guide for Microsoft Dynamics™

Find New Opportunities with Microsoft DynamicsMicrosoft Dynamics (formerly Microsoft Business Solutions) is a line of integrated, adaptable business management solutions—financial, customer relationship and supply chain management—that works like and with familiar Microsoft software, helping individuals drive business success. By becoming a Microsoft Certified Trainer on Microsoft Dynamics, you can expand your training services and revenues by training both Microsoft Dynamics end users and reselling partners. And, Microsoft is committed to help increase training demand by promoting the Microsoft Dynamics brand.

U.S. and Canada Toll Free 1-800-456-0025, option 4mctdyn@microsoft.comWorldwide +1-701-281-6500www.microsoft.com/dynamics

This document is for information purposes only.

MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, AS TO THE INFORMATION IN THIS DOCUMENT.

© 2006 Microsoft Corporation. All rights reserved. Microsoft, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics CRM, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL and Microsoft FRx are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.