measure manage improve. how partner business systems will help john derbogosian – partner account...
TRANSCRIPT
Measure Manage Improve. How Partner Business Systems will Help
John Derbogosian – Partner Account Manager, MicrosoftTony Banks - Managing Director, QBT www.qbtonline.com.au
• How many have an idea of what is Partner Business Systems?
• How many are currently using Microsoft Dynamics CRM within your organizations?
• Who all are aware of the MSSP Accelerator that we recently launched for Dynamics CRM?– How many have installed it already?
• How many of you use Sure Step today?
Introductions
3
Aligned to Microsoft Partner Network benefits, requirements & branding
Industry Strategy
Readiness Engagement
Marketing Incentives
Partner Business Consulting
Dynamics Partner Academy
Partner Business Systems
Enhanced Support And Services
Integrated Engagement Model
NewSystems & Tools
New Industry Focused Resources
Marketing Service Bureau
Industry Focused Investments
With-Partner Vertical Marketing
LeadReferral Program
Autobill
Microsoft Dynamics Partner Strategy
License Discount
BREP Discount
Verticalized ERP/CRM solution for Dynamics Partners – customer engagement framework
BI capabilities, balanced scorecard, operational dashboards and customized reports
Set of KPIs relevant to Microsoft Dynamics Partners
Built-in web services integration and MSSP and Sure Step processes
Partner Business Systems (PBS)
• Phased roll-out, eventually both hosted and on-premise• Some elements developed by Microsoft and offered FOC• Other elements from 3rd parties, license subsidy to Advanced and Competency
Partners
5
If you can Measure, you can Manage. If you can manage you can Improve
If you don’t Manage the Client the Client will Mismanage you
Process Over Function
Guiding Principles
Goals for Partners Business Systems
• To enable Partners to operate more profitably
• To provide a framework that enables Partners to sell and implement in a more structured way
• To provide a set of industry standard benchmarks and KPI’s that enable Partners to measure the performance of their business from a financial, customer, process and people perspective
• To deliver a solution that becomes the standard for Dynamics Partners to Measure, Manage and Improve their business
MSSP + Sure Step + Contract Management
Partner Business Systems
Sure Step
Contract Management
Resource Mgmt.
Cashflow Mgmt.
Project Mgmt.
Deliverables Payments
ProfitabilityMgmt.
KPI’sBenchmarks
Dynamics CRM
Marketing Sales Service
Project Server
SharePoint
Document Mgmt.
Content Mgmt.
Portal
BI
ERP (AX/GP/NAV/SL/Others) Integration
MS Systems
Leads
Partner Insights
Community
Feedback
MSSP Accelerator
Demand Generation
Prospect Qualify Develop Solution Proof Close Deploy
Free of Charge
$75 per user per month$75 per user per month$25USD per user per month
Next Steps
• Step 1 – Pilot with ERP Integration (Ongoing)• Step 2 – CRM 2011 Roadshow• Step 3 – Delivered in CRM 2011 Online – available 60
days post CRM Online Launch• Step 4 – Delivered in CRM 2011 On-Premise – available
60 days post go-live• Incentive. Microsoft will subsidize the first 500 users to
the amount of $15 USD per month for the initial 6 months.
• Contact information ([email protected] ; PartnerSource)
Thank You