measuring results from client onboarding solutions
TRANSCRIPT
DataManagementReview.comDecember 14, 2017
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Welcome to A-Team Group’s webinar
Measuring results from client
onboarding solutions
DataManagementReview.comDecember 14, 2017
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A recording of this webinar can be found
at:
http://resource.datamanagementreview.c
om/webinar-recording-client-onboarding-
dec2017
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Panel Member: Mike Budden, Director,
Head of UK Client Onboarding, Barclays
Areas of Expertise:
• Head of UK client onboarding within Barclays
Corporate Bank
• Responsible for the delivery of ‘new to bank’
acquisitions – simple account opening through to
complex product
• Business owner of the ‘Onboarding Online’ client
onboarding service that removes the need for
any physical paper exchange between client
and bank, and facilitates account opening and
product set-up across the corporate bank
DataManagementReview.comDecember 14, 2017
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Panel Member: Kelvin Dickenson, Vice President,
Compliance Solutions, Opus / Alacra
Areas of Expertise:
• Responsible for product strategy and product
management for the Opus range of solutions for
KYC and entity reference data
• Advisory board member of the Association of
Certified Financial Crime Specialists
• 12 years in the data industry providing solutions to
financial firms globally
• 20 years of prior experience at US and UK banks in
a range of compliance and risk management roles
DataManagementReview.comDecember 14, 2017
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Panel Member: Alex Dixon, New Business
Development, Bloomberg L.P
Areas of Expertise:
• Several years at multiple global brokers running
client onboarding as a BAU function, as well as
adapting to new regulations for remediation efforts
and to incorporate into BAU
• Justifying annual budgets for onboarding with
compliance, operations and front-office staff
who had different incentives and measurements
• Spent the last two-plus years talking to top buy-side
clients to understand how they measure ‘good
onboarding teams’ and their different criteria
DataManagementReview.comDecember 14, 2017
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Panel Member: John Mulligan, Senior Consultant,
Appway
Areas of Expertise:
• Over four years’ experience designing onboarding
solutions for major financial institutions
• Led the client onboarding solution implementation
at a multifamily office that earned the award for
Best Client Onboarding Solution at the Family
Wealth Report Awards 2016
DataManagementReview.comDecember 14, 2017
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The state-of-play on client onboarding – have banks got it right?
Ongoing data management challenges and some solutions
Vendor developments and how customers are implementing them
Measures and metrics banks require for customer onboarding
Examples of banks that have implemented metrics and the results
Benefits of implementing metrics as part of the onboarding process
The role of emerging technologies in improving client onboarding
Advice for data management practitioners working in this space
Talking Points
DataManagementReview.comDecember 14, 2017
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State-of-play on client onboarding – have banks
got it right?
DataManagementReview.comDecember 14, 2017
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Ongoing data management challenges and how
they can be addressed
DataManagementReview.comDecember 14, 2017
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Vendor developments and how they are being
implemented by clients
• ???
DataManagementReview.comDecember 14, 2017
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What measures and metrics do banks want to put
in place for client onboarding, and why?
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Making measurements on a rolling basis using
onboarding solutions
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How the results of metrics can be used to improve
client onboarding
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Examples of banks that have implemented
onboarding metrics
DataManagementReview.comDecember 14, 2017
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Potential benefits of using metrics as part of the
client onboarding process
DataManagementReview.comDecember 14, 2017
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The role of emerging technologies in improving
client onboarding
DataManagementReview.comDecember 14, 2017
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Advice for data management practitioners
working to improve client onboarding
DataManagementReview.comDecember 14, 2017
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Thank you to our sponsors
Contact:
Kelvin Dickenson,
CFCS Head of Compliance
and Data Solutions
48 Wall St., 6th Floor,
New York NY 10005
Request a demo:
appway.com/contact
More information at:
appway.com
Contact:
DataManagementReview.comDecember 14, 2017
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