1

This Week:

Performance Pay

Update 2

Bay Closure

Notice 3

Payroll Policy Revision FAQs

4

Congratulations! 5

Holiday Shift Bid Winners

6

Hypothermia Study Update

7

Training Schedule 8

Medic Calendar 8

News From The Front Line November 28, 2011

The MEDIC Dispatch

Mecklenburg

EMS

Agency

Dates to

Remember:

November 29th

Bay Closure Begins

All Agency Employees are required to attend MANDATORY

Annual Compliance Training during the month of

December. During this two-hour mandatory training session,

employees will complete the following compliance modules:

HIPAA * Corporate Compliance * Agency Standards of

Behavior * Harassment * Diversity

The Compliance Training sessions will be held on the following

days in the Medic Auditorium. Again, please note that this Compliance Training is

MANDATORY for ALL Agency employees. Anyone who does not complete this training

during the specified timeframe will be subject to disciplinary action.

Training Dates:

Tuesday, December 6th (12:00 —2:00 pm; 6:00 —8:00 pm)

Wednesday, December 7th (8:00—10:00 am; 4:00—6:00 pm)

Thursday, December 8th (12:00 — 2:00 pm)

Tuesday, December 13th (8:00—10:00 am; 12:00 — 2:00 pm)

Wednesday, December 14th (8:00—10:00 am; 6:00 — 8:00 pm)

Thursday, December 15th (12:00 — 2:00 pm)

Friday, December 16th (8:00—10:00 am; 12:00 — 2:00 pm)

The Compliance Training will take 2 hours to complete. Employees whose schedules do

not allow attendance during regularly scheduled work hours will be paid for their

attendance (this essentially applies to field & CMED staff). Employees who normally wear

uniforms WILL NOT be required to wear them, but are expected to dress appropriately for

the office environment.

All other employees are expected to communicate with their direct supervisor and

make arrangements to attend the session that best suits their schedule.

Employees WILL NOT clock in for this training; we will follow the new Agency policy for hours

worked outside of the schedule. Forms will be in the auditorium for employees to fill out and

Jeff Keith will sign them all on the spot to ensure timely payment.

**Sign-ups are not needed. Please attend the session that works best for your schedule.**

Please contact Jeff Keith, Deputy Director, at extension 6160 or jeffk@medic911.com

if you have any questions.

Mandatory Compliance Training

2

We are holding off on finalizing the Performance Pay

score related to Patient Satisfaction. In short – PRC

(the survey company) has been asked to go back and

do an accounting of the surveys they conducted over

the tracking period. We simply want to make sure

they did the requisite number of surveys we contract

for and that they are broken down correctly by

patient priority level.

As it stands right now, our Patient Satisfaction score is

67.3% excellent. If nothing changes, we will

unfortunately come up short for the tracking period.

Many people have asked whether or not we round the

numbers up/down. We do. Anything from .5 - .9 is

rounded up; anything .1 - .4 is rounded down. We would need to achieve 67.5% or higher to see the 67% move to 68%.

Please know that everyone in Medic is pulling for the results that yield the performance payout. We know how hard

everyone works and we want to see it pay off in terms of excellent performance and happy employees.

As soon as we hear back from PRC, we will report out the final results. Thanks for your continued patience everyone.

- Jeff Keith

Performance Pay Final Results

Please be advised of the

selected dates for the

November InService makeup:

Monday,

December 5th

0800—1200

(Medic Auditorium)

Wednesday, December

7th

1200—1600

(Medic Auditorium)

Please contact Sam Barnes at

ext. 6143 or via e-mail at samb@medic911.com if you have

any questions about the November InService makeup

sessions.

November InService Makeup

Medic will once again be sponsoring a Salvation Army Angel

Tree this year.

The Angel Tree offers the chance to give gifts to less

fortunate children who may otherwise have nothing during

the holiday season.

Angels are available for pick up in the Bay Area near

Logistics. Please make sure all gifts are under the tree by

Friday, December 9th.

Thank you in advance for your generosity!

Salvation Army Angel Tree

3

Portions of the bay will be closed within the next few weeks so contractors can apply Epoxy to the floors. Please see the

map below for details on exactly which areas will be impacted. These closures will begin Tuesday, 11/29 and run

through Sunday, 12/4 so please be aware of which portions of the bay will close and when.

Also, on 12/2-12/4 the wash bay entrance to scheduling will be closed. Please access this area of the building

through the fitness area door. Any questions should be directed to Bryan Edwards at extension 6130 or via e-mail at

bryane@medic911.com.

Bay Closures

4

Medic’s Scheduling Department recently unveiled an Agency-wide revision to the current

Payroll Policy. As a result, there have been several questions about specific changes and

required forms. The Scheduling Department has compiled a list of some of the most

frequently asked questions in order to help employees better understand the policy changes.

Please see below:

If my scheduled hours are adjusted to pair me up with someone, thus making

my hours different do I need to complete a form?

No, your hours on the Operations Schedule is considered your “scheduled hours” for that day and

no form is needed.

Do I need to complete a form for a late call?

Yes, anything that is outside of your scheduled hours on the Operations Schedule requires a form to be completed for authorization

and validation.

If I forgot my badge and cannot clock in or out do I need to complete a form?

Yes, that would be considered a missed time punch unless you know your badge ID code and enter it manually at the time clock.

If the clock will not accept my clock in/out attempt, do I need to complete a form?

Yes, that would be considered a missed time punch, although through no fault of your own, it needs to be documented so it can be

added to your time card. Also, you may try entering your badge ID code manually at the clock. Also notify scheduling asap so the

problem can be corrected.

If I forget to clock in or out, do I need to complete a form?

Yes, notes on the schedule about missed punches will not be accepted.

I signed up for an overtime shift; do I need to complete a form?

No, as long as your hours worked on the operation schedule matches your clock in and out time, there is no need to complete a

form.

If I go home early and take vacation or sick time, do I need to complete a form?

Yes, if you clock out early and take vacation or sick time, you must complete a form.

If I work in another function other than on a Medic truck, such as SWAT, Medical Services, etc. should

I complete a form?

Yes, if you did not participate in a group function that included a roster sign in sheet you must complete a form.

If I am on “light duty” do need to complete a card for my hours worked?

No, light duty is managed through human resources and tracked separately.

Can a relief operations supervisor sign as the authorizing supervisor?

Yes, anyone functioning in a supervisory role can sign as the authorizing supervisor. If a relief supervisor is completing a form for an

incident, another functioning supervisor will need to validate and sign his/her form. All completed forms are filed with each

employee’s assigned supervisor after they are processed.

Please contact Bryan Runyan via e-mail at bryanr@medic911.com if you have any questions about the Payroll

Policy Revision process.

Payroll Policy Revision FAQs

5

Congratulations to the latest Paramedic Academy

Class of 2011! The entire Medic family is proud of

your hard work and accomplishments. Please be sure

to extend a warm congratulations to the newest

editions of our growing Medic family.

Congratulations!

Dillard’s Department Store is recognizing all Medic

employees for their hard work. Shop Wednesday,

November 30th and Thursday, December 1st and

receive 20% back on all your purchases.

Be sure to save your receipts and bring them and your

Medic employee ID badge to the customer service desk.

You will be given 20% back on your purchases on anything

in the store, excluding UGG Australia products.

The Public Service Appreciation discount will be refunded

in the form with which you paid. This promotion is valid at

any store location.

Public Service Appreciation Days

(from left to right:): Gary Smiley, Hillary Ramsey, Lester Bailey, Lance Lee,

Martin Mahnfeldt and Michael Miller along with Operations Staff

Development Supervisor, Deb Parrish. Not pictured: Anthony Hull.

We are excited to have the First Annual Mobile Mammogram Bus on-site at Post 100 on Thursday, December 15th from 0700 –

1400. If you would like to be screened on this day, please call the appointment line at 704.367.2232, Ext. 6241 and have your

physician’s name and insurance information available to provide to the appointment line. Medic will be providing this service annually

so keep this in mind if you’ve already received your mammogram for the current plan year.

The following eligibility requirements must be met in order to receive a screening:

Must be a woman 35+ in age (women over the age of 38 may receive a mammogram through CIGNA which is covered at 100%

annually)

Must have a physician’s name for reporting purposes

Women under the age of 35 must have a history of breast cancer to be eligible

Must be at least one year since previous mammogram

Must not be pregnant or breast-feeding

To prepare for your screening:

Bring a photo ID and CIGNA insurance card

If you have access to your previous screening films done by a facility other than Charlotte Radiology, please bring those films and

the name/address of the facility at which they were performed – this is not required but recommended

On the day of the exam, do not wear talcum powder, deodorant, lotion or perfume

Bring any pertinent medical history

If you have any further questions, please contact Jackie Manley in the HR Department at ext. 6085 or via e-mail at jacklynm@medic911.com.

Mobile Mammogram Bus

6

Thanks to everyone that participated in the recent holiday shift bid. Congratulations to the following shift bid winners for

the Christmas Eve and Christmas holidays:

Holiday Shift Bid Winners

The Learning and Development department has dedicated

two days out of every month for Scope of Practice

testing, rather than conducting them on a quarterly basis.

Scope of Practice testing should be completed within 90-

days from your expiration date in order to meet the North

Carolina Office of EMS standards.

Completing the Scope of Practice within this timeframe will

provide Medic employees with the opportunity to test up to

two months before your expiration date. Below are the

remaining dates for Scope of Practice Testing, here at

Medic:

December 13th, 14th

Please contact Sam Barnes at ext. 6143 or via e-mail at

samb@medic911.com if you have any questions about the

new Scope of Practice testing schedule.

Scope of Practice Testing

Please be reminded that the Medic linen cart is now located

in the back hallway in the new triage area of Presbyterian

Main’s ED.

Thank you in for your continued cooperation.

Linen Cart at Presbyterian Main

12/24, Christmas Eve Holiday 12/25, Christmas Holiday

Paramedic Crew Chief Paramedic Crew Chief

Brent Cail, Kevin Caldwell, Mike Gilmore,

Scott Wilson, Stacen Smith and Andrew Williams

Karen Sherard, David Bailey, Kevin Caldwell,

Matt Johnson, Robert Graf, Daniel Geis and

Anne Carter

Non-Crew Chiefs Non-Crew Chiefs

Alexis Perkel, Ute Dorflinger, Dan Neilson,

Nina Bost, Casey Jordan and Angela Tart

Alexis Perkel, Ute Dorflinger, Shawn Kersey,

Angela Tart, Casey Jordan and Kennedy Deese

EMT Crew Chief EMT Crew Chief

Shelley McAbee Mark Kern

Operations Assistant Operations Assistant

Maureen Smathers Maureen Smathers

Logistics Logistics

Laura Dellinger, Lakisha Lee and Derek Scott Christopher Steele and Laura Dellinger

7

As of last week 75 patients have been enrolled into the therapeutic

hypothermia randomized control trial. We would like to thank everyone

who has enrolled a patient so far. The data we have received up to now

has been excellent. As of this update there have been only two protocol

deviations. While deviations are never good we are impressed that

compliance has been so high and we want to thank you for your continued

efforts regarding this study. Please continue enrolling patients, this study

would not be possible without your participation.

As a reminder if you respond to a cardiac arrest and enroll a patient into

the study, please remember to call the study voicemail and provide the

information outlined on the back of the study card. At the end of your

shift if you enrolled a patient please turn your study card into the on duty

OA and complete the study survey, if not please return with the rest of

your equipment to the OST.

Please remember to only enroll adult, medical cardiac arrests. Pediatric patients (<18 years old), traumatic arrests, and

cardiac arrests as the result of a drowning are to be excluded. Thanks again for your participation in this study and your

continued support of research here at Medic.

Study Reminders:

Only your first cardiac arrest of the day should be enrolled, subsequent patients should follow local

protocol (immediate hypothermia).

Immediate hypothermia –begin TH as soon as possible during the resuscitation.

After ROSC hypothermia – initiate TH only if ROSC is achieved.

Turn-in completed study cards to the O.A. and complete the survey for all patients enrolled.

EXCLUSIONS:

Traumatic Cardiac Arrests

Pediatric Cardiac Arrests (<18 years old)

Drowning victims

Suspected pregnant patient

Electrocution patients

Your cooperation and compliance is essential to the success of this project. Please direct any questions regarding Medic’s

Hypothermia Study to Steve Vandeventer at 980.406.1220 or via e-mail at stevenv@medic911.com or to Dr. Jonathan

Studnek at ext. 6046 or via e-mail at jonst@medic911.com.

Hypothermia Study Update

8

Visit Us on the Web!

www.medic911.com

MEDIC Mecklenburg EMS Agency

4525 Statesville Road

Charlotte, NC 28269

Tel: 704-943-6000

Fax: 704-943-6001

In-Service

Training

Medic Events

Holidays

Recertification Testing

November 2011 Sun Mon Tue Wed Thu Fri Sat

1 A

2011 Medic Service Awards

1730—1930

2 B

2011 Medic Service Awards

1730—1930

3 B

4 A

2012 Open Enrollment Deadline

5 A

6 A

7 B

8 B

October Makeup InService

1200—1600

November InService

1800—2200

Scope of Practice

9 A

October Makeup InService

0800—1200

Scope of Practice

10 A

November InService

1200—1600

11 B

November InService

0800—1200

12 B

13 B

14 A

November InService

0800—1200

1800—2200

15 A

16 B

November InService

1800—2200

17 B

18 A

19 A

20 A

21 B

22 B

23 A

24 A

Thanksgiving Holiday

Medic Offices Closed

25 B

Thanksgiving Holiday

Medic Offices Closed

26 B

27 B 28 A 29 A

Bay Closure Begins

30 B

2011 Training Schedule PRE-REGISTRATION IS MANDATORY FOR ALL CLASSES. ALL AHA CLASSES HELD AT CPCC.

Important Notes about 2011 AHA

Refresher Classes at CPCC

To register, call CPCC at 704.330.4223

All classes will be held at CPCC’s CENTRAL

CAMPUS in the BELK Building.

Actual classroom number will be given at time of pre-

registration

A minimum of 10 students is required for each class.

Happy Holidays from

everyone in Medical Services!

FISDAP Test Results will be

forthcoming.

Thanks for attending!