medical administrative specialist/medical office … · 2017-12-06 · team rating please indicate...

MEDICAL ADMINISTRATIVE

SPECIALIST/MEDICAL OFFICE SPECIALIST

Wisconsin Indianhead Technical College 10-106-4 Associate Degree

31-106-2 Technical Diploma

2013 Program Review

and

Improvement Plan

CONTENTS

Catalog Page ....................................................................... 1 Review Team Membership ................................................. 5 Self-Study Reports .............................................................. 9 Perkins Data Review ......................................................... 27 Program Improvement Plan ............................................. 33

5

TEAM MEMBERSHIP

7

ACADEMIC PROGRAM REVIEW PROFILE

Program Number & Name

10-106-4 Medical Administrative Specialist 31-106-2 Medical Office Specialist

Program Academic Dean Title/Location

Leslie Bleskachek Academic Dean

Team Lead(s) Title/Location

Deb Miller Medical Administrative Specialist Faculty, Rice Lake

Cathy Pocernich Medical Office Support Specialist Faculty, Ashland

Team Members Title/Location

Lori Flynn MOS Faculty Member Superior

Cindy Rosburg MAS Faculty Member New Richmond

Karen Hoglund Admissions Advisor Student Services Staff Member Ashland

Kristen Nelson Counselor New Richmond

Damian Von Frank General Studies Faculty Member Ashland/Superior Campuses

Trista Kittelson Current Student Rice Lake

Shelonda Vetterkind Advisory Committee Member Rice Lake

Program Information:

Capacity (new students admitted/year): 48

Number of Faculty: FT: 3 (equivalent) PT: 1

Statewide Curriculum: Yes? No? X

Number of Technical Studies Courses in each of the following delivery modes: (there may be duplication for courses offered in multiple modes)

Medical Administrative Specialist

Classroom: 29 courses/64 credits

Online: 21 courses/42 credits

ITV/IP: 0 courses

Blended: 0 courses

Medical Office Specialist

Classroom: 16 courses/35 credits

Online: 13 courses/26 credits

ITV/IP: 0 courses

Blended: 0 courses

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Program Accredited by: NA

Date of Last Accreditation

Date of Next Accreditation

Is a visit required? If so, when is the next visit?

Program Licensed by: NA

Date of Last Licensing:

Date of Next Licensing:

Is a visit required? If so, when is the next visit?

Please list other program memberships: NA

Note: The accreditation, licensing, and membership information listed above will be listed in the annual WITC Fact Book.

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SELF-STUDY REPORT

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SELF-STUDY SUMMARY REPORT

Program Information

Program Name: Medical Administrative Specialist / Medical Office Specialist

Team Chair: Cathy Pocernich/Deborah Miller

Academic Dean: Leslie Bleskachek Divisional Dean: Frank Braswell

Process Used to Complete the Self-Study

Meeting format (in-person, IP, conference calls etc.)

Small group in-person one each campus, conference calls, IP meetings.

Number of meetings 10

How was the self-study handled? (as a group, assigned to individuals to report back to group, etc.)

Each campus met as a small group to generate information. Then we met as a large group to discuss and determine our plan of action.

Additional comments:

Summary of Findings

As you completed this self -tudy section of the program review, what areas "stand out" in your program? Please explain.

Our program statistics as a result of the last program review are now a current and accurate reflection of our program.

What has surprised you? Please explain. When our data was cleaned up, we did expect a drop in FTEs. However, we are not sure how much was attributed to our cleanup vs. new program development (HIT, AP online, etc.) competing for students.

List two or three of the items identified through your self-study that you will focus on to make improvements to your program.

District-wide Advisory Committee.

Online options.

Laddering between MOS and MAS.

When/where in your program will you implement these improvements?

District-wide Advisory Committee will be implemented in April 2014. Online options will be explored by Fall 2014. Laddering for Ashland/Superior Students via alternative delivery will be available Fall 2014.

What methods (direct or indirect) will you use to assess the success of this implementation?

District-wide Advisory Committee will held via IP video and committee members will evaluate using a survey. Students from Ashland and Superior will be able to enroll in courses (online or other alternative delivery) needed to ladder into MAS program.

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What new outcomes or benchmarks do you hope to achieve through these recommended changes?

The district-wide Advisory Committee will increase awareness of differences and similarities of job opportunities within the district. It may also provide additional networking opportunities. An increase in MAS program enrollment due to MOS students laddering will be the result of implementation of online and laddering opportunities.

Additional comments:

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SELF-STUDY CATEGORY RESULTS

Program and Category

Program: Medical Administrative Specialist/Medical Office Specialist

Category: WITC Program Statistics

PLUSES (Strengths) DELTAS (Opportunities)

Positive results from the last program review have resulted in:

-Fall to Spring Retention has improved since last study.

-FTE for Program students went down significantly, however numbers now more accurately reflect actual number of students enrolled.

-Job opportunities increasing in nonrelated areas.

-Students are able to work in any office setting.

-All categories are now above the threshold.

-Percentage of students graduating has increased since last program review.

-Students unable to complete the 2-year MAS degree can now obtain the MOS degree.

-Employment related jobs are going down.

-Remind current graduating students to fill out the satisfaction survey.

-Create our own satisfaction survey.

-Continue to verify MAS/MOS data annually.

-Review current MOS enrollment data to verify data is accurate.

-Monitor MOS job market to verify whether our students actually get jobs.

-New programs (HIT, online AP) may have had an impact on our program enrollment.

Select one PLUS item and explain the root cause:

Our overall numbers showed improvement as a result of verifying and cleaning up our data to more accurately reflect our actual program statistics in the previous study. We exceed the threshold in all but one category.

Select one DELTA item and explain the root cause:

Employment related job percentages are going down. Because of the economy, there have been fewer job openings. With the electronic medical records, some medical jobs have been consolidated resulting in fewer openings in that area.

What items in this category MUST be addressed on our improvement plan?

Continue to verify MAS/MOS data annually. Monitor MOS job market to verify whether our students actually get jobs.

What items in this category MIGHT be addressed on the improvement plan?

Create our own satisfaction survey.

What items in this category may be considered a BEST PRACTICE OR INNOVATION?

Monitor statistics annually to have the most accurate data possible and make informed decisions.

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Team Rating

Please indicate by an (X) the team rating of your program on this category.

All areas need improvement

Some areas meet expectations, but most

areas need improvement

All areas meet expectations —few areas

need improvement

Exemplary—all areas exceed expectations—use as a model

for other programs

X

Additional Comments: (optional)

Monitor our program FTEs closely.

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Category: Curriculum


-Current curriculum is strong and up-to-date.

-Students are able to obtain jobs in nonmedical fields.

-Maintain focus on EMR, voice recognition, and proofreading.

-MOS program ladders to MAS program.

-Students who are unable to complete MAS are at least able to obtain the MOS.

-Review additional MS Office related courses for possible inclusion in the curriculum.

-Include EHR class in first year curriculum.

-Expand medical insurance claims class to include additional hands-on activities.

-Explore the possibility of having Telecom Program add multiline phones in Ashland and New Richmond and campus to campus interaction with phone training.

-Consider replacement of Economics with Ethics.

-Review sequence and prerequisites/corequisites.

-Consider replacement of Financial Accounting I with an applicable course.

-Select common textbook for Healthcare Documentation.

-Continue focus on soft skills.

-Explore online course offerings for the second year MAS classes.

-Develop a plan for Ashland/Superior students to ladder to MAS without having to attend classes in New Richmond or Rice Lake.


Students are able to obtain jobs in nonmedical fields. In addition to the medical skills, students are able to perform jobs in general office settings.


Continue focus on soft skills. Employers are valuing students’ soft skills above technical skills in many cases.


Continue focus on soft skills.

Develop a plan for Ashland/Superior MOS students to ladder to MAS without having to attend classes in New Richmond and Rice Lake.


Explore online/alternate delivery course offerings for the second year MAS classes to ensure future program viability. This would also complete the ladder for the Ashland/Superior MOS students.

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Maintain focus on EMR, voice recognition, and proofreading.

Team Rating


All areas need improvement Some areas meet

expectations, but most areas need improvement


need improvement


for other programs

X


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Category: Assessment of student learning


-Externship.

-Common collegewide outcomes used.

-Textbooks are reviewed and updated regularly.

-Employer satisfaction with externs often leads to job opportunities.

-Share common assessments and regularly review results.

-Consider using one capstone project to assess all collegewide outcomes.

-Explore additional supplements to textbooks.

-Review program outcomes to reflect current changes in the medical field.

-Create survey of graduates.

-Promote program satisfaction by incorporating graduate discussion panel.

-Embed additional critical thinking activities in our courses.

-Update externship evaluation.


Employer satisfaction with externs often leads to job opportunities. Students are able to demonstrate their skills and abilities while in the externship, often leading to employment or references from the externship site.


Review program outcomes to reflect current changes in the medical field. With current changes of ICD9 to ICD10, EMRs, voice recognition, and current legislation in the medical field, we need to insure our graduates possess the necessary skills to succeed in the workforce.


Review program outcomes to reflect current changes in the medical field.

Update externship evaluation.


Embed additional critical thinking activities in our courses.


Student externship. Employer assesses their skills and soft skills as part of their grade. Internal and external assessments are incorporated into the externship.

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Team Rating






need improvement


for other programs

X


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Category: Advisory Committees


-Strong Advisory Committee support from members on each campus.

-Diverse membership which represents a wide range of medical facilities and includes both employers and employees, as well as current students.

-Membership is continuously updated.

-Hold an annual district-wide Advisory Committee meeting using IPV in addition to individual campus meetings.

-All Advisory Committee recommendations need to be brought forward to the group and decided upon.

-Include Counselor, as well as general studies faculty member on the committee.

-Create one Ashland/Superior Advisory Committee for MOS.


Diverse membership which represents a wide range of medical facilities and includes both employers and employees, as well as current students. Representation comes from a wide range of medical settings, including hospitals, nursing homes, clinics to include different perspectives.


All Advisory Committee recommendations need to be brought forward to the group and decided upon. Recommendations and input made at one campus should be valued and brought forward and reviewed by the entire group.


Hold an annual district-wide Advisory Committee meeting using IPV in addition to individual campus meetings.

Create one Ashland/Superior Advisory Committee for MOS.


Include Counselor, as well as general studies faculty member on the committee.


Strong Advisory Committee support with diverse membership that is continually updated.

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Team Rating






need improvement


for other programs

X


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Category: Equipment and Facilities


-Independent study labs offered in Rice Lake and New Richmond.

-Equipment and software up to date and regularly upgraded.

-Consistency in room scheduling needed for individual classes or have a dedicated MAS/MOS classroom.

-Explore possibility of having Telecom Program add multiline phones at Ashland and New Richmond and campus-to-campus interaction with phone training.

-Explore possibility of getting educational version of EMR software (EPIC).

-Explore possibility of having soundproofing between classrooms.

-Explore making classrooms ergonomically correct; at best have additional equipment available for students who need accommodations.

-Address ergonomic office equipment for instructors, i.e. laptop, chair, desk, lighting.


Independent study labs offered in Rice Lake and New Richmond. This allows students out of sequence or part time to complete the program. Courses with low enrollment can be still be offered under this model. This would be an ideal way to implement the MOS to MAS ladder.


Consistency in room scheduling needed for individual classes or have a dedicated MAS/MOS classroom. Students are often required to have classes in 2-3 different rooms for the same class in a given week. To be more effective with our teaching and learning, students, as well as course resources and software need to have a central location.


Explore possibility of having Telecom Program add multiline phones at Ashland and New Richmond and campus to campus interaction with phone training.


Explore making classrooms ergonomically correct; at best have additional equipment available for students who need accommodations.

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Independent study labs.

Team Rating





All areas meet expectations —few


Exemplary—all areas exceed expectations—

use as a model for other programs

X


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Category: Staff Development and Program Innovation


-Staff development encouraged and supported by college.

-Innovation is incorporated in the program through the use of current medical technologies, such as voice recognition, audio transcription files, Medisoft software, and electronic medical records.

-Faculty members stay current in their fields.

-Explore additional opportunities in the area of medical billing.

-Explore additional laddering opportunities with certificates (RISE initiatives).

-Consider feasibility of online options for future viability.


Staff development encouraged and supported by college. Faculty are able to stay up-to-date in their fields so that instruction is current and relevant. Students are well-prepared for employment in their field, which will ensure employer satisfaction.


Explore additional laddering opportunities with certificates (RISE initiatives). Students don’t always have the time to complete a 1 or 2-year program. Also, students can enhance their qualifications and gain additional skills with a certificate, providing more employment opportunities.


Explore additional laddering opportunities with certificates (RISE initiatives).


Consider feasibility of online options for future viability.


Staff development encouraged and supported by college as evidenced by Learning First, Facilitating the Future, Technology Grants available.

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Team Rating






need improvement


for other programs

X


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Category: Collaboration Across the College


-Counselors, students, and instructors have a good working relationship.

-MAS Staff have monthly program meetings.

-Sharing of ideas and resources between campuses.

-Develop plan for regularly updating student services on the MAS/MOS programs.

-Create curriculum checksheets on the Connection or web site that better fit out of sequence or part-time students.


Sharing of ideas and resources between campuses. We are able to use common assessments whenever possible, providing opportunities for consistent assessment and learning activities across the college.


Create curriculum checksheets on the Connection or web site that better fit out of sequence or part-time students. In the absence of the advisor, student services staff would have resources available to identify recommended courses, ensuring that classes are taken in the correct sequence to result in a timely graduation.


Create curriculum checksheets on the Connection or web site that better fit out of sequence or part-time students.


Develop plan for regularly updating student services on the MAS/MOS programs.


MAS Staff have monthly program meetings.

Team Rating






need improvement


for other programs

X


27

Perkins Data Review

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PERKINS DATA REVIEW

(replaces QRP Analysis for 2013 reviews only)



Category: Perkins Data Review


-3P1 (Program retention/transfer percentage) exceeded the benchmark as an average. This shows our students are sticking with the program from first to second year, but we see the number trending downward again in 2012. We feel that there were an unusually large number of students in 2012, which possibly downwardly affected the retention rate in that year.

-2P1+3P1 (Degree attainment and retention percentage) exceeded the benchmark and shows good retention as an average.

-1P1 (Program technical course completion percentage) is trending downward by 10% from 2010 and 3 year average is significantly below the benchmark.

-1P2 (Program general studies completion rate) is down from 2010 when we last exceeded the benchmark standards.

-2P1 (Program degree attainment percentage or graduation rate) does not meet the benchmark, but is improving over time. 2012 exceeded standards, however.

-4P1 (Job placement percentage at 6-month grad survey) is down from 92.50 in 2010 to 77.78 in 2012, the average not meeting the benchmark of 90.41.


2P1+3P1 (degree attainment and retention percentage) exceeded the benchmark and shows good retention as an average, but the numbers went down in 2012. We feel this indicates that we have retained students well in the past and we want to keep these numbers up. We feel that sometimes students enroll in classes in the wrong sequence and in a mode (perhaps online) that does not fit their learning style. We feel more aggressive and directed advising, which New Richmond is already doing, in the summer may help alleviate this problem.


1P1 (program technical course completion percentage) is trending downward by 10% from 2010 and 3 year average is significantly below the benchmark. We feel that there are a certain number of students who are not a good fit for the program and do not pass their first medical class, Med Term 1. However, we are not sure which other program courses have a low pass rate. To determine the problem classes and possibly correct this, we would like to the review statistics on failed program courses.

1P2 (program general studies course completion rate) is another area that is that is slightly below the benchmark. We know that one of the Gen Ed courses, Economics, is difficult for students. We have already requested a change for our 2014 curriculum from requiring Economics

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to accepting Ethics or Economics. We would also like to review statistics on failed Gen Ed classes for our program students to determine if other classes, such as Math, are potential problem classes for our students.


We must address 1P1 and 1P2. We will request statistics and review which courses are affecting these numbers negatively.


4P1 (Job placement percentage reported at six-month graduate survey). In the past, we have been strong in this area, but these numbers have steadily gone downward from 2010 to 2012. We have further questions about whether this means students are not getting as many jobs or if the jobs are simply not in the medical office field. We also have a number of students who continue on and seek another degree after graduating from our programs and wonder if these numbers adversely affect the job placement rate.


3P1 Program retention.

Team Rating






need improvement

Exemplary—all areas exceed expectations—

use as a model for other programs

X


There is no data available on MOS because the program just started Fall 2012. However we will need to watch these areas of the program:

Are the MOS graduates able to find jobs?

How many MOS graduates ladder into the MAS program?

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FUTURE TRENDS AND EXTERNAL FACTORS

Program Medical Administrative Specialist

Future Trends

Occupations in medical office related work, such as insurance, scheduling, and health information clerks may increase due to the aging population, electronic health records, and the more complex ICD-10 coding.

Voice recognition may require reclassifying medical transcription jobs to medical language specialists or editors, but may ultimately result in fewer total jobs.

Implementation of the Affordable Health Care Act may result in more people seeking health care and more preventive types of visits, thus adding to the job market in our field.

External Factors

Health care facilities are downsizing their staff to remain viable. This often means they will transfer in staff from other departments to fill the medical office positions that come open.

Soft skills are continuing to be extremely important to employers.

There is more competition among schools to attract students to various medical or business related programs.

There is a lot of competition among our graduates for jobs.

Employment Trends

Local Employees in the fields of medical transcription, coding, and insurance often work from home after a training period on site in a facility.

Many facilities contract out their Release of Information services, thus creating employment opportunities with the contractors, rather than the hospitals/clinics.

Medical office employees remain in the same positions for many years, often until they retire.

State People are choosing to work longer and retire later, so there are fewer jobs available for new graduates.

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2013 Improvement Plan

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ACADEMIC PROGRAM IMPROVEMENT PLAN

PROGRAM: Medical Administrative Specialist/Medical Office Specialist

Defined Outcome:

Continue to verify MAS/MOS data annually. Monitor MOS job market to verify whether our students actually get jobs.

Perkins?

Responsibility Timeline Resources

Action Plan/Action Items:

Review data annually and discuss at monthly program meetings.

Review graduate survey results and discuss at monthly program meetings.

Differentiate between job seeking success of MOS and MAS grads and also be aware of regional differences in the job market.

Document employment-related requests that we all receive in order to determine if MOS grads have the requested skills.

Cathy, Cindy, Deb

2013-2014 and

2014-2015

Data, Jennifer Kunselman, Ellen Riely Hauser

WTCS QRP Indicator Name & Number: (from those potential solutions selected from the WTCS QRPDS Analysis) Perkins Data Number: 4P1

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Update: (A mid-year and year-end update will be required each year during implementation.) June 2014: Deb, Cindy and Cathy have reviewed data this spring that includes total numbers of students in the program at each campus. This assures that the students listed are actively taking classes in our programs. Graduate survey results from 2011-2012 were presented at our April 2014 Joint Advisory Committee meeting. We also plan to continue to discuss at our monthly MAS meetings the job seeking success, regional differences in the job market, and employment related requests. January 2015: Deb, Cindy, and Cathy reviewed graduate survey results. Graphs and charts show the downward trend in enrollment numbers over the last few years. We looked at percentages of graduation who were working in the field and 100% graduate satisfaction rate. We need to remind students of the importance of this survey prior to graduation. June 2015: Graduate survey results from 2013-2014 were reviewed at the Joint Advisory Committee, along with current numbers of students by campus. Advisory members clearly stated employers need our students. December 2015: Completed. Will continue to review on an annual basis.

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Defined Outcome:

Explore online/alternate delivery course offerings for the second year MAS classes to ensure future program viability. This would also complete the ladder for the Ashland/Superior MOS students.

Perkins?



Develop a plan for Ashland/Superior MOS students to ladder to MAS without having to attend classes in New Richmond and Rice Lake, including flexible delivery methods such as IP, online or independent study. Explore additional laddering opportunities with certificates (RISE initiatives). Create curriculum checksheets on the Connection or web site that better fit out of sequence or part-time students.

Cathy, Cindy, Deb

Make some classes available 2014-2015. Two years. Two years.

Curriculum Development Funding, Online Resources. Quality Matters, etc.

WTCS QRP Indicator Name & Number: (from those potential solutions selected from the WTCS QRPDS Analysis) Perkins Data Number: 2P1 plus 3P1

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Update: (A mid-year and year-end update will be required each year during implementation.) June 2014: With a cooperative IP/medical lab arrangement between Rice Lake and Ashland/Superior, we are able to offer Medical Transcription 1 and Medical Insurance Claims in Fall 2014 to Ashland and Superior students wishing to pursue the MAS degree. We will continue to explore laddering opportunities and create out of sequence or part time curriculum check sheets inclusive of some of our independent course offerings. January 2015: This year, Cathy and Deb have co-taught Medical Transcription 1 and Medical Transcription 2 via ITV for Ashland and Superior students. In addition, students from Hayward and Ladysmith have been able to take the class at the Outreach Centers. We are also exploring additional flexible scheduling for next year, as well as laddering opportunities and certificates. We will be discussing these further at our monthly meetings this spring. June 2015: Medical labs are now open in Superior and Ashland and continuing in Rice Lake and New Richmond. Business flex labs are being implemented in Ashland and Superior. A curriculum sheet for flexible scheduling for each campus has been made and will be given to Counselors on all campuses to promote our flexible offerings. December 2015: The business Flex Labs and medical IPV labs are now available on all four campuses making the entire program available via alternate delivery.

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Defined Outcome:

Review program outcomes to reflect current changes in the medical field. Leave the same and look at courses individually. MA students will successfully pass the electronic health record test questions in Healthcare Computing exams.

Perkins?



Action Plan/Action Items: Continue to focus on student soft skills.

Update externship evaluation to better reflect activities performed.

Instead of focusing on program outcomes themselves, we will look at each course individually to make sure they reflect current changes in the medical field.

Embed additional critical thinking activities of math and written communication in our courses as part of the College Wide Outcomes.

Continue to explore other options and offerings for the rapidly changing medical field.

Cindy, Cathy, Deb

2 years

Spring 2014

WTCS QRP Indicator Name & Number: (from those potential solutions selected from the WTCS QRPDS Analysis)

Update: (A mid-year and year-end update will be required each year during implementation.) June 2014: The focus on soft skills, particularly in our Medical Office Procedures class, is ongoing. Externship evaluation has been updated to better reflect activities performed and the outcomes of that class. We will continue to discuss classes as they relate to current changes in the medical field. Joint Advisory Committee input is also crucial in deciding if a course is beneficial or meets employers’ needs, i.e., a recent change was approved requiring Outlook in place of Access A.

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The college wide math outcome activity is being embedded as an assignment in our Medical Office Procedures classes. A critical thinking assignment has become a regular part of Medical Transcription 2. Written communication and Oral Communication alternate as an assessment of our Medical Externship class. January 2015: Cindy has developed a document that specifies the soft skills that are incorporated into each core course we teach. She began with Medical Office Procedures and we will all add to the document. Deb developed a similar document that looks at each class in the curriculum to make sure they reflect current changes in the medical field. This will be an ongoing process. The common externship evaluation developed last year is in use. June 2015: Curriculum changes in areas concerning medical transcription and medical billing were approved by the Advisory Committee. Billing certificate was recommended. December 2015: A combined IPV Advisory Committee meeting was held in October to approve further curriculum modifications and the billing certificate for Fall 2016. Pathways are in the process of being developed for Fall 2016 and will include two embedded short-term diplomas.

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Defined Outcome:

Hold an annual district-wide advisory committee meeting using IPV in addition to individual campus meetings. Create one Ashland/Superior Advisory Committee for MOS.

Perkins?


Action Plan/Action Items

Review OSS/AP Advisory Committee model/minutes from last year.

Hold a similar combined meeting via IPV in spring 2014.

Include representation from a counselor and general studies instructor on the advisory committee.

Review lists of advisory committee members for good representation from all aspects of the medical field - clinics, hospitals, employers, employees, etc.

Form one Advisory Committee for Ashland and Superior.

Cindy

Cathy, Cindy, Deb

Cathy

Spring 2014

Fall 2013

Funding for meals.


Update: (A mid-year and year-end update will be required each year during implementation.) June 2014: This year, Cathy has been successful in combining Ashland and Superior into one Advisory Committee. This spring, the minutes of last year’s OSS/AP Advisory Committee were reviewed. We decided to hold a combined meeting via IPV in Spring 2014 and this took place on April 3, 2014. Two counselors were represented on the committee; one from Rice Lake, and one from New Richmond. We felt the meeting was productive and went well. General studies representative was invited, but could not attend due to weather. At each campus, we will continue to review our membership lists for the advisory committees to ensure we have good representation from all aspects of the medical field. January 2015: With our first joint meeting in Spring 2014 being very successful, we will hold a second joint meeting in April 2015. June 2015: Meeting was held in April and was successful. We need to schedule additional time for the meetings. December 2015: Meeting held in October was successful. Allowing additional time for the meetings worked well.

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ROGRAM: Medical Administrative Specialist/Medical Office Specialist

Defined Outcome:

Explore possibility of having Telecom Program add multiline phones to classrooms in Ashland, Superior, and New Richmond and, if this happens, provide campus to campus interaction with phone training. Explore making classrooms ergonomically correct; at best have additional equipment available for students who need accommodations.

Perkins?



Meet with Telecom Dean and propose the idea of multiline phones on all campuses for training purposes.

Work with our local campus accommodation specialists to create a plan to have accommodations in classrooms.

Explore possibility of equipping labs with ergonomic desks and keyboards.

Leslie

Cindy, Cathy, Deb

Spring 2014

Spring 2015

Capital Equipment Budget


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Update: (A mid-year and year-end update will be required each year during implementation.) June 2014: In Spring semester 2014, Leslie contacted the Telecom Dean to propose the idea of multiline phones on all campuses, such as the ones already in place in Rice Lake. Feedback is that they certainly feel that this is possible and sought input from the other campuses as to which rooms would be the best ones to install the phones. In the coming year, we will begin to work with our local campus accommodation specialists to devise a plan to have accommodations in classrooms. With this, we will also explore the possibility of equipping labs with ergonomic desks and keyboards. January 2015: Follow-up is needed on the status of the multiline phones. In light of the fact that we do not all have program-specific classrooms and cannot request specific rooms for our classes, we have decided not to pursue the idea of creating ergonomic classrooms. Accommodations Specialists at all campuses continue to assist students on an individual basis with the necessary accommodations. June 2015: No further action needed. December 2015: No further action needed.

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Defined Outcome:

Develop plan for regularly updating internal constituents on the MAS/MOS programs.

Perkins? Responsibility Timeline Resources


Strategic Messaging Plan should be filled out and some suggestions given to our Marketing Department on how they can best market us.

Bring photographers into the classes to show our student body.

Give some suggestions on how they can best market us.

Deb

Cathy, Cindy, Deb

Spring 2014

Ongoing

2 years

WTCS QRP Indicator Name & Number: (from those potential solutions selected from the WTCS QRPDS Analysis) Perkins Data Number: 2P1 plus 3P1

Update: (A mid-year and year-end update will be required each year during implementation.) June 2014: This semester, an outside consulting firm interviewed various instructors about what we feel would be the best marketing on our web sites. We also submitted ideas to our Public Relations Department about what we feel are the needs at each campus for marketing our program. We will continue to take photos of our students and invite our campus photographers in during special events. January 2015: Photographs are being taken in classes this semester. Pictures and suggestions will be shared with our Marketing Department. June 2015: Pictures were submitted to Cathy and she has submitted them to the web team at the end of May. December 2015: We had the Web team add a link on our program page to our Facebook WITC Medical Office Programs page to help promote our programs. We will be posting job openings, pictures of current and past students in classes, campus activities, and other things of interest.

medical administrative specialist/medical office … · 2017-12-06 · team rating please indicate...

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