Medical  Alert  

Medical Guardian

Who Are They?

Medical Guardian is a medical equipment company that offers medical alert systems for those who are seeking to enjoy greater peace of mind with the help of their Medical Guardian system that can instantly contact Monitoring Centers in minutes. Their 911-trained operators are on hand day and night to answer the urgent needs of the Medical Guardian customers who may have injured themselves and have no one in the home to assist them in case of a medical emergency. Among their most popular products, the Classic Guardian is an in-home alert system that connects to the customer’s landline phone. The Mobile Guardian is a cellular system that can be moved from room to room or even taken just outside of the house so that the alert button is within reach at all times. The Fall Alert is specifically designed to detect a fall nearby and contact the Monitoring Center immediately for help.

What Services Do They Offer?

•  Affordable medical alert systems for seniors who want to continue to enjoy as much independence as possible while remaining safe

•  Live chat for any questions regarding the products, services and prices. •  A lifetime warranty on all their products •  No additional fees for the price of the equipment itself. •  Completely free activations •  Free shipping •  Round-the-clock Monitoring Staff members who are 911 trained to handle

emergency situation calls •  No long-term commitments or contracts

History As A Company

Medical Guardian has been a leading provider of medical alert systems for over 30 years and as such, they’ve been providing the senior community with the equipment necessary to live fuller, more independent lives without their families having to worry as much about them if they don’t live nearby.

FAQ Page

The Medical Guardian FAQ page is a very useful resource for those who are looking into medical alert systems for themselves or their loved one. The following are just some questions that they answer in full detail: •  “Who needs a medical alert device?” •  “Will the service cover my entire home?” •  “What if I lose power at my house?”

How Do They Rate With The BBB?

Medical Guardian has been a Better Business Bureau accredited business since mid 2009 and as such has made a commitment toward good business practices and a consistent effort toward resolving any consumer complaints that they might receive. They have earned an A+ rating with the BBB for a number of reasons including their length of time in business (which spans 3 decades), the relatively few number of complaints received over the years, and their efforts to resolve all the complaints received in a timely and helpful manner.

What Do Their Services Cost?

Since Medical Guardian does not charge for installation or the equipment itself, the only costs are for the product itself which varies but ranges from $29.99 a month to $44.95 a month depending on which product the customer chooses. All of the products also come with a lifetime warranty, a free lockbox and waterproof alert button, live monitoring and support and a price lock guarantee which means the customer’s rate will never increase per month after they’ve already signed up.

Additional Website Resources

Aside from the helpful FAQ section, the Medical Guardian website also has a live chat option that is available 24/7 for current customers who may be experiencing difficulty or have questions and for those who are looking into Medical Guardian products and services. The website also hosts a helpful blog which covers topics such as: •  Health & Wellness •  Caregiving •  Fitness •  In the News •  Nutrition and Recipes •  Real Customer Stories This blog is updated regularly and provides a lot of helpful insight for in-home caregivers, family members and seniors alike.

Who Are Their Customers?

Medical Guardian’s typical customer is typical a senior citizen who though they are largely independent can still benefit from a medical alert device if they are going to be alone for several hours during the day and have a tendency of falling or becoming injured and require assistance. Sons or daughters who are concerned about their aging parent are among the most common customers as they seek to ensure the safety of their parents when a live-in caretaker or an assisted living facility is not yet necessary or wanted.

What Makes Them Stand Out?

Medical Guardian has a comparison table on their website that shows some of the main factors that differentiate them from their competitors. Among these differences include offering the actual equipment at no additional cost, free activation, a lifetime warranty, no contract, free shipping and a “UL Approved” call center. They’re also A+ rated by the Better Business Bureau and have been in business for over 3 decades.

Are They On Social Media?

Though many of their users may not be the most common social media participants, Medical Guardian has a strong presence on Facebook, Twitter and Google+. In fact, their Facebook page alone boasts over 25,000 followers and their Twitter account has nearly 700 followers.

Possible Negatives

The only real possible negative that we can see is that a sign-up requires the customer to agree to service for at least 3 months minimum. This isn’t that long, but that makes it more difficult for potential customers who may simply want to try out the service for just one month to make sure it will work well for them. There is no contract following the initial 3 month period however.

Ranking With TBC

Medical Guardian is rated very highly with the TheBestCompanys.com. In fact, they were voted as the “#1 Staff Pick” for their excellent services offered, top-notch products and outstanding customer service. Overall they were given a 9.5 rating by TheBestCompanys.com’s staff and a user score of 8.9.

http://thebestcompanys.com/medical-alert-systems/company/medical-guardian/