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Meet Rising Jira User Expectations. Genevieve Blanch Partner Manager @genblanch

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Page 1: Meet Rising Jira User Expectations. › de › pdf-dateien › ... · Commented Aug 23, 2019 Thailand User Re: Cuban bananas C yde is not from Cuba Commented Aug 23, 2019 Sweden User

Meet Rising Jira User Expectations.

Genevieve Blanch Partner Manager @genblanch

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Founded 200921 Employees 6 Nationalities4000+ Customers

Top selling JSD appTop selling Confluence appPlatinum Top Vendors

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BETA BETA

BETA

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4000+ Companies from 100+ Countries

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Coming soon to Server and Cloud

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“Today’s ‘wow’ becomes tomorrow’s ‘ordinary’ for today’s “divinely discontent” customersJeff Bezos in his 2018 annual letter to Amazon shareholders

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Self Service Flow of Actions User Experience

How Klarna Exceed Expectations

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50 Customer Portals

Multiple Business Units

Servicing Entire Organization

How to meet the expectations of an entire organisation including multiple business units?

Problem Scenario

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User Experience

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User Experience

Layout Editor

Theme Editor

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Flow of actions

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Get Structured.

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Flow of Actions

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With Refined you can group portals to improve navigation and organise the resources according to business requirements.

Get Organized.

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Example of Flow of Actions

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Self Service

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Self Service

KB connection

Extensive Search

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Example of Self Service

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Jira and Jira Service Desk in One Context

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Example of One Context

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