Gus BalbontinInvestor, Founder, Advisor & Former Executive Director at Lonely Planet

MEET THE SPEAKERS

Michael McQueenFuturist, Trend Forecaster &

Business Strategist

Leon ChanBusiness Development Manager,

APAC, TripAdvisor

Hon. Kate Jones MPMinister for Innovation & Tourism

Industry Development & Minister for the Commonwealth Games

Steve EdmondsChief Executive Officer,

Reflections Holiday Parks

Dr Jason FoxWizard-rogue &

Leadership Advisor

Niklas HolmqvistArea Manager, Expedia

Nathan CauseHead of Sales, Tyro Payments

Anthony LayeBehaviour Expert, Mentalist

& Resident MC

Paul BambeiPresident & Chief Executive Officer,

Association of RV Parks & Campgrounds, North America

JUNE 18 - 21 2019RACV ROYAL PINES & MOVIE WORLD GOLD COAST, AUSTRALIA

Tourism InnovatorsC O N F E R E N C E

Deborah HollandGeneral Manager – Marketing & Sales,

NRMA Parks & Resorts

Nick EllisGeneral Manager, Ovolo Hotel

Inchcolm & Young Tourism Leader

Jurgen OrteleeDirector of Enterprise Sales, IDeaS

Revenue Solutions

Steven WrightChief Executive Officer,

BIG4 Holiday Parks of Australia

Brad IllichFounder & CEO, NewBook & Tourism

Innovators Conference

Darren PeisleyChief Commercial Officer, G’DAY Group

Darren VincentTerritory Manager, Homes - Australia

and New Zealand, Airbnb

Mark SquirrellMotivational Speaker, OAM

Talis EvansDigital & Improvement Executive,

Business Services, BDO

Clark KirbyExecutive Chairman & Chief Executive

Officer, Village Roadshow Theme Parks

Joshua WicksHead of Sales & Partnerships,Travello

Andrew HirstTerritory Manager, Xero

Sam LinderHead of Marketing, Travello

Darren KarshagenDirector of Sales & Supply, HomeAway

Nikki FisherChief Operating Officer,

Ingenia Communities

The Umbilical BrothersInternational Comedy

Phenomenon

LED DancersThe Future of Entertainment

Brad BlazeWorld-renowned Speed Painter

Dr. GrooveQueensland’s Freshest Eclectic Entertainers

AtiyaX-Factor’s Singing Sensation

DJ KaitlynTourism Innovators Party

Starter & Resident DJ

Karl HeymanChief Executive Officer, Family Parks

Erin CullenCustomer Relations & Productivity

Manager, NewBook

Josh HellingsGeneral Manager, Park Lane

Holiday Parks

David SmithAPLC Head of Licensed Parks,

G’DAY Group

Paul DaviesChief Executive Officer,NRMA Parks & Resorts

Daniel GschwindChief Executive, Queensland

Tourism Industry Council

Natalie GruzlewskiAustralian TV Presenter &

Tourism Innovators Co-Host

42 BandAward-winning Australian

Musical Extraordinaire

Amir HarpazUS Resort Developer, Owner &

Operator, Book Outdoors

07:00 am Registration in RACV Royal Pines Lobby and Breakfast served in Videre Restaurant

08:00 am Session 1 CommencesImplement changes inside NewBook to increase your bottom line.

10:30 am Morning Tea Break

11:00 am Session 2 CommencesUse NewBook to create the X-Factor for your guests.

12:30 pm Lunch Break

1:30 pm Session 3 CommencesExpand and embrace new technology and trends.

3:00 pm Afternoon Tea Break

3:30 pm Session 4 CommencesTake charge and grow your business.

5:00 pm One-on-one FAQ with NewBook Gurus

6:00 pm Registration and Welcome Party on the Green Registration in RACV Royal Pines Lobby. Then be escorted to the Podium Lawn, where the party begins.

8:00 pm Welcome Party Concludes

TIME MARQUIS CONFERENCE ROOM

08:00 am Registration in RACV Royal Pines Lobby and Coffee with our Sponsors and Exhibitors

09:00 am Anthony Laye BEHAVIOUR EXPERT, MENTALIST & RESIDENT MCOfficial Conference Welcome

09:10 am Hon. Kate Jones MP MINISTER FOR INNOVATION & TOURISM INDUSTRY DEVELOPMENT & MINISTER FOR THE COMMONWEALTH GAMES Queensland has a world-class tourism product that provides thousands of jobs and billions of dollars to the economy. Does the Queensland Government have a role in the future growth and innovation in the sector to continue to meet changing consumer tastes?

09:20 am Michael McQueen FUTURIST, TREND FORECASTER & BUSINESS STRATEGISTThe future success and survival of your business will rest on the ability to anticipate, prepare for and pre-empt disruption.

10:10 am Brad Illich FOUNDER & CEO, NEWBOOK & TOURISM INNOVATORS CONFERENCEWelcome

10:20 am Meet the Senior NewBook Team

10:30 am Morning Tea Break11:00 am Owner Panel Discussion & Q&A G’DAY GROUP, INGENIA COMMUNITIES,

NRMA PARKS & RESORTS, REFLECTIONS HOLIDAY PARKSHear what four of the major holiday park owner groups have been up to over the past 24 months and the direction they are taking in the future, followed by Q&A.

12.00 pm Darren Karshagen DIRECTOR OF SALES & SUPPLY, HOMEAWAYThe journey from Stayz to a newer, more powerful back-end platform that distributes to multiple brands and how HomeAway plans to drive bookings to your business.

12:20 pm Nathan Cause HEAD OF SALES, TYRO PAYMENTSIn an ever-evolving payments landscape, Nathan will provide insights into how businesses can make their payments solution work for them by saving money, offering new payment methods and streamlining processes to optimise the user experience.

12:40 pm Lunch Break WORKSHOPS

12:40pm - 1:10pmGoogle Hotel Ads presented by D-EdgeHow Google Hotel Ads work, how you can list your property on Google Hotel Ads, Google Maps and all the other meta sites using the D-Edge platform.

1:10pm - 1:30pmPoolwerxLearn from the experts how to maintain your commercial pool properly and the latest technologies available to ensure a healthy pool experience for your guests.

1:35 pm Dr Jason Fox WIZARD-ROGUE & LEADERSHIP ADVISORHow default thinking may be creating a ‘delusion of progress’, how to cultivate the curiosity, empathy and quality thinking needed to stay relevant.

2:40 pm Nick Ellis GENERAL MANAGER, OVOLO HOTEL INCHCOLM & YOUNG TOURISM LEADER In an industry awash with buzz words where everyone’s selling a bed and a shower, what exactly do luxury personalised experiences look like? And even more importantly, who is the real target market?

2:55 pm Afternoon Tea Break WORKSHOP

3:05pm - 3:15pmDefibs PlusWhy it’s important to have a defibrillator at your business and how easy they are to use & maintain.

3:15 pm Brad Illich FOUNDER & CEO, NEWBOOK & TOURISM INNOVATORS CONFERENCEUnderstanding and leveraging change in the tourism industry and enhancing customer touch points.

4:30 pm Networking Drinks with Exhibitors

5:00 pm Day One Concludes6:00 pm Meet at the Poolside Landing for Drinks, Canapés and departure to

Movie World10:00 pm First bus departs Movie World for RACV Royal Pines. Buses will depart

every half hour12:00 am Movie World After Party Concludes

TIME MARQUIS CONFERENCE ROOM

08:00 am Coffee with our Sponsors and Exhibitors WORKSHOP

08:10am - 08:40amNewBook Tariffs & AutomationLearn how to customise your tariffs to increase your earning potential during peak and off-peak periods.

09:00 am Gus Balbontin INVESTOR, FOUNDER, ADVISOR & FORMER EXECUTIVE DIRECTOR AT LONELY PLANETWhat makes us love certain products and services and how systems and structures could actually be holding you back.

10:05 am Andrew Hirst TERRITORY MANAGER, XEROLearn about the factors affecting the shift towards a digital economy and what the future looks like for small and medium businesses.

10:35 am Morning Tea Break WORKSHOPS

10:40am - 11:00amRuckus & Assa AbloyLearn how to build a better Wi-Fi network and about the new range of Assa Abloy wireless door locks for hospitality.

11:05 am Daniel Gschwind CHIEF EXECUTIVE, QUEENSLAND TOURISM INDUSTRY COUNCILThere is nothing new about the ongoing process of disruption caused by technology and business innovation. Rather than having waves of disruption crash over them, resilient businesses take advantage of the of the opportunities and learn to ‘ride the waves’.

11:30 am Membership Panel Discussion & Q&A BIG4 HOLIDAY PARKS OF AUSTRALIA, FAMILY PARKS, G’DAY GROUP, NRMA PARKS & RESORTSHear what four of the major holiday park membership groups have been up to over the past 24 months and what their major plans are for the future, followed by Q&A.

12:30 pm Talis Evans DIGITAL & IMPROVEMENT EXECUTIVE, BUSINESS SERVICES, BDOParki is an online business intelligence tool specifically configured for tourist parks, providing detailed insights in one location. Learn how the right information, at the right time, can make all the difference to your business decisions.

12:50 pm Lunch Break WORKSHOP

12:50pm - 1:30pmXeroLearn which reports and metrics will help you get the most out of Xero. Enjoy Q&A time for advice and recommendations with MBA Partnership.

1.50 pm Leon Chan BUSINESS DEVELOPMENT MANAGER, APAC, TRIPADVISORLearn how to influence traveller purchase decisions and the steps you can take to maximise your reach to potential guests.

2:25 pm Brad Illich FOUNDER & CEO, NEWBOOK & TOURISM INNOVATORS CONFERENCEShowcase of the latest 3rd party integrations and how they can benefit your business.

2:45 pm Clark Kirby EXECUTIVE CHAIRMAN & CHIEF EXECUTIVE OFFICER, VILLAGE ROADSHOW THEME PARKSVillage Roadshow Theme Parks Chief Executive Officer, Clark Kirby will provide an insight into how Australia’s leading entertainment company continues to evolve and innovate the industry.

3:00 pm Afternoon Tea Break WORKSHOP

3:15pm - 3:35pmTripAdvisorBreak through the noise and help travellers choose your property.

3:40 pm Brad Illich FOUNDER & CEO, NEWBOOK & TOURISM INNOVATORS CONFERENCEDriving more business to your property and increasing yields.

4:30 pm Day Two Concludes

6:30 pm Pre-Dinner Drinks in Exhibitor Area

7:00 pm Gala Dinner Commences

11:30 pm Gala Dinner Concludes. After Party at Hydrate Bar!

* Speakers and Program subject to change

H o s t e d by

TIME MARQUIS CONFERENCE ROOM

08:30 am Coffee with our Sponsors and Exhibitors

09:30 am Anthony Laye BEHAVIOUR EXPERT, MENTALIST & RESIDENT MCConnections With Confidence - The 3 C’s of High Performing Communicators.

10:25 am Joshua Wicks & Sam Linder HEAD OF SALES & PARTNERSHIPS, TRAVELLO & HEAD OF MARKETING, TRAVELLOWant to increase your exposure? With 1 million+ followers, Travello will be showcasing some of their recent successful hotel campaigns & will be discussing techniques that actually work.

10:40 am Morning Tea Break WORKSHOP

10:40am - 10:55amBDOLearn about Parki, BDO’s online business intelligence tool that puts all your financial, accommodation and website performance data at your fingertips and gives you insights to make informed business decisions using easy-to-use interactive dashboards and reporting.

11:00 am Paul Bambei PRESIDENT & CHIEF EXECUTIVE OFFICER, ASSOCIATION OF RV PARKS & CAMPGROUNDS, NORTH AMERICAPaul will be providing insights into the North American Outdoor Hospitality industry, hot trends and what we can expect to see in the future.

11:25 am Glamping Panel Discussion & Q&A AMIR HARPAZ, JOSH HELLINGS &PAUL BAMBEIHear from our panel of outdoor hospitality experts about the future of the industry and the glamping revolution, followed by Q&A.

12:00 pm Niklas Holmqvist AREA MANAGER, EXPEDIA Beyond Bookings – Engaging Travellers throughout their journey.

12:20 pm Lunch Break

1:10 pm Mark Squirrell MOTIVATIONAL SPEAKER, OAMExperience first-hand the challenges and excitement of operating in extreme environments - expect action and adrenaline!

2.20 pm Jurgen Ortelee DIRECTOR OF ENTERPRISE SALES, IDEAS REVENUE SOLUTIONSWhy you should be talking about revenue management. How revenue management can help you grow your occupancy, raise your average rate and increase your revenues.

2:50 pm Afternoon Tea Break WORKSHOP

2:50pm - 3:10pmIDeaS Revenue SolutionsFind out how you can automate rate decisions, maximising your revenue without disrupting your workflow.

3:15 pm Darren Vincent TERRITORY MANAGER, HOMES - AUSTRALIA & NEW ZEALAND, AIRBNBHear the latest updates on new tools, features and programmes that will enable your business to grow with Airbnb, both on our platform or through our growing network of integrated software providers, such as NewBook.

3:40 pm Brad Illich FOUNDER & CEO, NEWBOOK & TOURISM INNOVATORS CONFERENCEWhat does the future hold for the accommodation industry and how can we keep an edge on the competition?

4:20 pm Sponsor and Exhibitor Thank you

4:30 pm Conference Concludes - Thank you for an amazing 3 days!