meet xo core presentation 2011 (2)

www.xo.com © Copyright 2011. XO Communications, LLC. All rights reserved. XO, the XO design logo, and all related marks are registered trademarks of XO Communications, LLC. 1

Meet XOElizabeth ProvinzinoNational and Strategic Accounts


Agenda

• Company Highlights• Financial Highlights• Our Customers• The XO Network• XO Services Portfolio• XO Customer Experience• Why Businesses Choose XO


XO Differentiators

• The Right Network – XO has the network reach to support you wherever you are, with the flexibility, performance and scalability your business requires

• Solutions Built Around Your Business – XO offers a broad range of IP communications and networking services and solutions built around the needs of your business

• The Best Customer Experience – XO is focused on your business, with dedicated people, support and systems to ensure you have constant access and control over your services


About XO

• Established: 1996

• HQ: Herndon, VA

• 2010 Revenue: $1.53 Billion

• Employees: 3,700

• Business Units– XO Business Services– XO Carrier Services

• Customers: 90,000– Over 50% of Fortune 500– 85 Metro Markets

• Network:– 19,000-mile Tier 1 nationwide network

connecting more than 85 markets– 3000 on net buildings– 950 ILEC colo’s

• Services:– Broad portfolio of IP communications,

managed network and hosted IT services– Over 1 Million VoIP SIP end users

We are the nation’s premier communications services provider focused exclusively on businesses, government and enterprises, delivering industry-

leading IP and networking solutions with exceptional customer service


XO 2010 Financials

Revenue Growth of 6% 1 Broadband Services Revenue Growth of 13% 1

Adjusted EBITDA Increase of 93% 1

(1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services(2) Q1 2010 vs. Q4 2010

XO is outpacing the industry in IP and data services revenue growth

Q12010

Q22010

Q32010

Q42010

Series1$355$360$365$370$375$380$385$390$395

$369.5

$383.6$385.7

$390.3

Revenue(millions)

Series1$195$200$205$210$215$220$225$230$235$240

$209.8

$220.0

$228.8

$237.3

IP and Data Services1 Revenue(millions)

Q12010

Q22010

Q32010

Q42010

Series1$0

$10

$20

$30

$40

$50

$60

$70

$30.6

$40.5

$60.8 $59.2

Adjusted EBITDA(millions)

Q12010

Q22010

Q32010

Q42010


XO Financials

Series1$0

$100$200$300$400$500$600$700$800$900

$1,000

$530.3

$670.6

$798.4$895.8

IP and Data Services1 Revenue(millions)

Series1$0

$50

$100

$150

$200

$250

$106.7 $110.0

$152.6

$191.1

Adjusted EBITDA(millions)

Series1$1,360$1,380$1,400$1,420$1,440$1,460$1,480$1,500$1,520$1,540

$1,428.7

$1,477.6

$1,521.3 $1,529.2

Revenue(millions)

2007 2008 2009 2010

XO has no senior long term debt obligations

2007 2008 2009 2010 2007 2008 2009 2010

(1) VoIP, SIP, DIA, Ethernet, MPLS IP-VPN, Private Line, Wavelength, Colocation Services


A Trusted Provider to BusinessesAcross Major Vertical Markets

FINANCIAL SERVICES HEALTHCARE

PROFESSIONAL SERVICESRETAIL

MEDIA & ENTERTAINMENTGOVERNMENT/EDUCATION

TECHNOLOGY

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The Right Network for Your Business

NATIONWIDE

LOCAL

GLOBAL


Nationwide Network Coverage

Nationwide Network Coverage• 85+ cities• 19,000 inter-city route miles

High-Capacity IP and Transport Networks• Multi-terabit nationwide

transport network• Tier 1 IP network with terabit

routing core

Extensive Access Options• Fiber networks• Ethernet over copper• Broadband wireless

The XO nationwide network is designed to deliver maximum coverage, performance and scalability


XO Minneapolis-St. Paul Metro Network


XO Services Portfolio

NETWORKSERVICES

COMMUNICATIONSSERVICES

SECURITYSERVICES

ITSERVICES

WAN SERVICES INTERNET SERVICES ACCESS SERVICES

MPLS IP-VPNXO IP Flex w/ VPNEthernet VPLSEthernet Hub

Private LineWavelengths

Wireless Backup

Dedicated InternetAccess

EthernetColocation

Fixed Wireless

VOIP & SIP SERVICESXO iPBX

XO AnywhereXO IP FlexXO IP Flex with VPNXO SIPXO Enterprise SIPXO Enterprise Cloud Communications

COLLABORATION SERVICES

Web & Audio Conferencing

CONTACT CENTER/IVRIntelligent Call Routing

Inbound Call AutomationOutbound Call Automation

Hosted VoiceXMLXO Connect

TRADITIONAL VOICE

Local VoiceLong Distance

INFRASTRUCTURE SERVICES

XO Cloud BackupData Center Colocation

Web HostingManaged Server

APPLICATION SERVICES

Hosted Exchange

WAN OPTIMIZATION

Applications Performance MgmtWAN Acceleration

PREMISE-BASED SECURITY

XO Managed Security

CLOUD-BASED CONTINUITY

XO Enterprise Cloud Security

A complete portfolio of communications, hosted IT & managed network services


CONNECT

Seamlessly connect all of your locations regardless of size or location with a broad range

of cost effective and scalable high performance data and IP networking services.

Solutions to Connect Your Business

Dedicated Internet Access

XO MPLS IP-VPN

XO IP Flex with VPN

Ethernet

Ethernet VPLS

Ethernet Hub

Private Line

Wavelength

Colocation / Data Center

Broadband Wireless


COMMUNICATE

Improve communications between offices, customers and partners with next

generation IP voice communications solutions that help your business operate more

efficiently and increase productivity.

Communications Solutions for Your Business

XO IP Flex

XO SIP

XO Enterprise SIP

XO Enterprise Cloud Communications

XO iPBX

Contact Center & Interactive Voice

XO Anywhere

XO Connect

Web & Audio Conferencing

Local & Long Distance


MANAGE

Simplify and get better control with managed communications, hosted IT and network

solutions that allow you to dedicate more resources on your core business.

Managed Solutions for Your Business

XO MPLS IP-VPN

XO Enterprise Cloud Communications

XO iPBX

Hosted Exchange

Cloud Backup

Managed Server

Premise & Cloud-based Network Security


PROTECT

Ensure the integrity, performance and security of your company’s mission critical

applications, information and network with security, private data networking,

hosted IT and business continuity solutions.Solutions to Protect Your Business

Premise & Cloud-based Network Security

XO MPLS IP-VPN

Cloud Backup

Wireless Backup

Alternate Call Routing

Emergency Redundancy Routing

XO Connect

XO Anywhere


OPTIMIZE

Increase your business performance with hosted IT and managed network solutions that

accelerate the speed of your mission critical applications and networks.

Solutions to Optimize Your Business

XO MPLS IP-VPN

XO Ethernet VPLS

XO Applications Performance Management

WAN Acceleration

Cloud Backup

Managed Server

Hosted Exchange


An Unrelenting Focus on Delivering Exceptional Customer Service

ACCOUNT TEAM

SOLUTION DESIGN

INSTALLATION

CUSTOMER CARE

ONLINE TOOLS


XO Customer Experience

Customer

Account Executive

SolutionsEngineer

CI Team

24x7 Customer Care

XO Business Center

Client Service Manager

– Consistent customer experience– Designated points of contact– Smooth implementation for every XO

service– 24x7 Customer Care representatives– Web-based customer resources and

tools for managing your account and services

A superior experience through a higher level of attention and support than what most other service providers offer


XO Solutions Engineering

• Each XO solutions engineer averages more than 17 years of experience

• All of our sales engineers have at least one Cisco certification with multiple CCIE certifications

Innovative Solutions Design Through Our World-Class Solutions Engineering Organization

Analysis Design Implementation

Provide an accurate and responsive analysis of your business needs

Develop an XO solution that is functional,

scalable, future-proofed, and cost-effective

Ensure what is designed can be implemented and supported flawlessly to ensure our customers a

perfect experience

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XO Business Center

Online Tools to Manage Your Account Anytime, Anywhere Through the XO Business Center

Billing & Account Management• View, download and analyze bills and call detail reports• Pay bills online via credit card or debit from your bank account• Set up Autopay so bill payments are automatically deducted each month• Change billing address online• Sign up for paperless billing and email payment reminders• Designate four account access levels (including Master Administrator)

Customer Care• Initiate trouble tickets online 24/7• Email requests or issues directly to a Customer Care agent• Review current trouble ticket status or get notified by email• Sign up to receive network outage and proactive maintenance notifications

VoIP Customer Features• Configure features for each phone line with Online Feature Management

Usage Statistics & Web Site Maintenance• Monitor throughput on each Internet access circuit• Update your Web site online


XO Customer Care & Support

• 270 Customer Care representatives located in six cities

• 80% of incoming calls are answered in 20 seconds or less

• Highly-trained Network Operations Center engineers, technicians and personnel providing proactive network management, maintenance monitoring and notification

Unrivalled Customer Care & Support

XO Care Center - Saginaw, MI

XO Care Center - Dallas, TX

XO Care Center - Nashville, TN

XO Care Center - Lone Tree, CO

XO Care Center - Wyomissing, PA

XO Care Center - Sandy, UT

XO NOC - St. Louis, MOXO NRC – Lone Tree, CO


Why Customers Choose XO

• High-performance network with extensive nationwide reach and dense metro coverage, and a broad portfolio of IP communications, hosted IT and managed network services

• The need for a superior customer experience and a higher level of service than what they are getting from incumbent telecom providers

• Uniquely positioned to support customer locations of all sizes

• The expertise and flexibility to support customers in any stage of the technology lifecycle

• A provider that can handle all or a portion of a customer’s business

meet xo core presentation 2011 (2)

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