meeting the expectations of the experience generation

MEETING THE EXPECTATIONS OF THE EXPERIENCE GENERATION

Everything we do starts by blending the sciences with the humanities -

the robots with the pencils - the programmers with the designers.

!

ABOUT ME

Phil Komarny

• CEO, USA for Robots and Pencils !

• Former VP/CIO Seton Hill University !

• Created an award winning mobile strategy for higher ed • Apple Distinguished Award winner 2011-2013

• @PhilKomarny (please tweet)

Founded in 1885 !Catholic, Liberal Arts University !130 full-time faculty - 450 adjunct faculty 2,600 students 1,700 undergraduate 450 graduate 350 adult degree !

Competency Based + Adaptive Learning Initiative

SETON HILL UNIVERSITY

THE ‘EXPERIENCE’ GENERATION

MOBILE STRATEGY

MOBILE STRATEGY

• Achieve excellence (or business goals)

• Align the business w/emerging technologies

• Enhance the overall user experience

• Improve business through efficiency

• Create new revenue models

USER EXPERIENCE - THE ONLY KPI

USER EXPERIENCE - THE ONLY KPI

• Technology !

• User Needs !• Business Goals

MY FORMULA

!

Strategy = (mobile + cloud + social) * culture / vision

MY FORMULA

!


MY FORMULA

Mobile Wired + WiFi + Bandwidth

!


MY FORMULA

On-Prem vs Cloud Realize the power of the cloud

!


MY FORMULA

Listen & Learn People & Data interacting digitally

!


MY FORMULA

People > Tech Create a DevOps environment

!


MY FORMULA

Only One Please Will dilute your success

INFRASTRUCTURE

5-7 year old Cisco infrastructure !No student technology program !Antiquated wiring across campus !20 access point wireless network !25mb/s of internet bandwidth

!Strategy = (mobile + cloud + social) * culture / vision

Full network replacement !4000 ports all POE !Port based security policies !Fingerprinting / NAC !NetSight / Isaac / Purview

INFRASTRUCTURE!Strategy = (mobile + cloud + social) * culture / vision

Secure 802.1x and Open access !Fingerprinting while on boarding !Redundant & Scalable !Managed by one staff member !Automated provisioning by density


Diverse paths from multiple vendors !5gb/s of total bandwidth !Secondary fiber network on campus !BGP routing !QoS for hosted VoIP


MOBILE!Strategy = (mobile + cloud + social) * culture / vision

MOBILE WAVE!


0

2,000

4,000

6,000

8,000

2007 2008 2009 2010 2011 2012 2013 2014

Windows OSX iOS Android

MOBILE GROWTH!Strategy = (mobile + cloud + social) * culture / vision

Transport mode for data on SHU

network

99%

1%

Wired WiFi

MOBILE TRAFFIC!Strategy = (mobile + cloud + social) * culture / vision

All full-time students received and iPad !MacBook Air + iPad for all entering first years !Upperclassmen able to opt-in !iPad training included in ELITE program !SHU was first to dive into the deep end of the pool

MOBILE LEARNING @ THE HILL!Strategy = (mobile + cloud + social) * culture / vision

First Year Sophomore Junior Senior Graduate

GONE MOBILE!Strategy = (mobile + cloud + social) * culture / vision

MacBook Air & iPad Mini

First Year Sophomore Junior Senior Graduate



First Year Sophomore Junior Senior

iPad Refreshed

Graduate



First Year Sophomore Junior Senior

iPad Refreshed

Graduate

Keep all equipment


Data center without a generator !Aging fleet of servers/storage !Phone switch ~40 years old !3 server/network admins !Hosted everything in house

ON-PREM TO CLOUD!Strategy = (mobile + cloud + social) * culture / vision

Bi-costal Availability Zones !Snapshots for backups !RDS services !Elastic load balancing across zones !True storage elasticity !No contracts - no salespeople


Region Region

EAST

Availability Zone Availability Zone




Region WEST


Availability Zone


One portal for all constituencies !Single sign on (SSO) !Instant access to data on a mobile device !Central access to all ERP data stores !Engagement layer !Own the UX

SOCIAL = PEOPLE + DATA!Strategy = (mobile + cloud + social) * culture / vision

Google Apps for Education !!After Three Years of Usage 1/2 of 1% .5838892209 !Used : 724 gb Available : 123,994 gb


SOCIAL = MEIDA!Strategy = (mobile + cloud + social) * culture / vision

69,235 Page Views

DevOps is an approach to bridge the gap between agile software development and operations. !Collaborative mindset !An iterative culture of constant improvement !Process hygiene

A COLLABORATIVE CULTURE !Strategy = (mobile + cloud + social) * culture / vision

1. Have a vision

2. Believe in it

3. State the vision

4. Repeat

ONE VISION - REITERATED!Strategy = (mobile + cloud + social) * culture / vision

SUCCESSFrom last to first!!

!It is all about fixing the person’s relationship with the device more than it is about fixing a piece of hardware.Ron Johnson Former Apple VP of Retail Stores

SUCCESS

2011 - 2012 - 2013

PROPOSED application stack

32

One Hill

ONE HILL Concept✤ JIVE Social Network installed and focused on a

population of student. APD recommended.

✤ API integration to Jenzabar EX by 7Summits. Focus on admissions and alumni relations.

✤ Current offering is streamlined and delivered through a single LMS. In this diagram it is Canvas.

✤ GriffinsLair serves as a DSL as the SHU cloud stack evolves and scales.

✤ FlatWorld partnership creates a new competency based degree offering that runs in conjunction with our current offerings.

✤ Civitas Learning will provide data analytics for both our current and emerging offerings.

civitas learningBig Data Insights

Jenzabar exCurrent System of Record

griffins lairDomain Specific Language

JIVESocial Learning Community

Flatworld learningCompetency Based / Adaptive

canvasLearning Management System

Raisers EdgeInstitutional Advancement

USER EXPERIENCEIdentifies any system that has a UX component to it.


32

One Hill















jive 7Summits IntegrationODBC

one hill learning community



32

One Hill















DTS

DTS

jive 7Summits IntegrationODBC

one hill learning community


SUCCESS

• Record setting class sizes

• Double digit retention increases

• Aligned technology with user expectations

• National reach with no marketing dollars

• Created a new revenue model

!!

IT WAS HARD!!

STORY OF THE SPACEBETWEEN WORDS

BEFORE INVENTIONOF ‘THE SPACE’

Literature On Stone Tablets

The Epic of Gilgamesh !~2750 BCE

‘OUT LOUD’

INVENTIONOF ‘THE SPACE’

The ‘SPACE’ !Irish Monks were trying to learn and didn’t know any better.

The Epic of Gilgamesh

3000

800

The ‘SPACE’

Arthurian Legend

It “democratized” reading.

Now, we’re reading silent on scale

250

The ‘SPACE’ (SCALE)

Printing Press (SPEED)

200

Printing Press (SPEED)

Steam Engine (SCALE)

800

250

200

SPACE - SCALE

STEAM ENGINE - SCALE

PRINTING PRESS - SPEED

160

Steam Engine (SCALE)

ENIAC (SPEED)

800

250200

160

SPACE - SCALE

STEAM ENGINE - SCALE

PRINTING PRESS - SPEED

ENIAC - SPEED

‘Innovations Pendulum’

55

ENIAC (SPEED)

INTERNET (SCALE)

18INTERNET

IPHONE (SPEED + SCALE)

#octothorpe

‘OUT LOUD’

‘SPACE’

THE WAVE

THE EXPERIENCE GENERATION

‘SCALE’

PENCILCASE: AppMaker

AUTHORING TOOL


AUTHORING TOOL

ORGANIZATIONAL

APPROVAL PROCESS


AUTHORING TOOL

ORGANIZATIONAL

APPROVAL PROCESS

PENCILCASE: AppDrop

PRIVATE APPSTORE

COMPETENCY BASED SIMULATIONS

CONTENT &

ASSESSMENTSGAMIFICATION SIMULATION

MONITORING & ANALYTICS

LEARNING EXPERIENCE

TOUCH ENABLED COURSE CONTENT &

ASSESSMENTS

CONTENT &

ASSESSMENTSGAMIFICATION SIMULATION

MONITORING & ANALYTICS

LEARNING EXPERIENCE

LEARNING EXPERIENCE

Pegagogically-sound, relevant and engaging content

Formative assessments for mastery

LEARNING EXPERIENCE

Simulated small business environment integrated with content

LEARNING EXPERIENCE

Fruit-slicing bonus

LEARNING EXPERIENCE

Teacher dashboard that shows engagement and progress

LEARNING EXPERIENCE

Mix Panel Analytics

LEARNING EXPERIENCE

Delivered via an internal app store that is controlled by the business.

The FUTURE IS ALREADY HERE, IT IS JUST NOT EVENLY DISTRIBUTED YET. WILLIAM GIBSON

AUTHOR

CONFIDENTIAL INFORMATION - NOT FOR DISTRIBUTION.

THANK YOU

meeting the expectations of the experience generation

Education

flatworld

macbook air

provide data

time students

ipad training

entering rst

scale steam

scale printing