mega shelter presentation - north star institute - …...2/7/2020 2 my mega sheltering background...

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Mega Sheltering

Steve Wise, IPEM – Sheltering Regional Program Lead

American Red Cross / Greater Chicago & Northern Illinois

Mega Sheltering – Presentation

My Goal: To educate and enable you to be a part of a Team that can lead the sheltering and support efforts

within a Mega Shelter…

and then to pass it on to others to

follow in your shoes

Mega Shelter Presentation – North Star Institute – Feb 2020 2

Mega Sheltering – Topics

What is a Mega Shelter?

Multi‐Agency Coordination & Management

Non‐Conventional Sheltering Facilities

Scope of Services Provided

Mega Shelter Challenges

Best Practices

Anything Else / Q&A3Mega Shelter Presentation – North Star Institute – Feb 2020

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My Mega Sheltering Background• DR 397‐18: Hurricane Harvey – August 2017

o Mega Shelter – Kay Bailey Hutchinson Convention Center, Dallas, TX.

o Capacity = 5,000 beds // Highest Shelter Pop = approximately 3,500 Clients

o Position = MC / SH / SA ER / CEP / SA

• DR 711‐19: Hurricane Florence – September 2018

o Mega Shelter – Wake Forest University Basketball Stadium, Winston‐Salem, NC

o Capacity = 700 beds // Highest Shelter Pop = approximately 450 Clients

o Position = Mega Shelter Team Member / AD of Operations

• DR 129‐20: Hurricane Dorian – October 2019o Mega Shelter – Sears (closed), Northgate Mall, Durham, NC

o Capacity = 750‐1,500 beds // Highest Shelter Pop = approximately 100 Clients

o Position = State Coordinated Shelter Manager4Mega Shelter Presentation – North Star Institute – Feb 2020

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High Capacity Sheltering Project

with Alex Rose / Associate IV, Program Management –

DS Ops & Logistics / NHQ Sheltering

Hurricane Harvey – Dallas, TX. Hurricane Dorian – Durham, NC

Hurricane Florence – Winston‐Salem, NC

My Mega Sheltering Background


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What is a Mega Shelter?Per the Mega‐Shelter Planning Guide 1 – the defining characteristics of mega‐shelters are:

• Activated by Local, State, or Federal Government

• Multi‐agency coordination and management with a unified command system

• Large, non‐conventional sheltering facility – often those generally used for public assembly such as an arena, convention center or stadium

• Accommodation of clients with longer‐term needs beyond evacuation sheltering

• Scope of services expanded beyond traditional shelters

• Not defined by population size


Who has ever worked in a Mega Shelter?

Triggers for Opening a Mega Shelter 1

• Significant damage to infrastructure impacting transportation and communications

• Extensive and long‐term damage to utility services

• Estimated long‐term sheltering need

• Displacement of a large population

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Picture from the Houston Chronicle ‐ "Then and Now"

Mega Shelter Presentation – North Star Institute – Feb 2020

Why a Mega Shelter?From the IAVM Super Regional Meeting 2 held on April 9th, 2019:

Centralize communication and services

Improve span of control

Streamline logistics

9Mega Shelter Presentation – North Star Institute – Feb 2020

Consolidate smaller shelters that may have challenges in sustaining operations

Shelter a large volume of individuals and households

Control costs

Natural magnets / gathering places

Infrastructure in placeIAVM = International Association of

Venue Managers

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Why Not a Mega Shelter? 2

Lack of privacy

Stress on facilities designed for short event periods and not for lodging

Mega Shelters are a city in a city ….What happens in a city happens in a Mega Shelter

Reluctance of facility owners Lost Revenue

Damages

Not “local” / community specific

Shelter issues can be 10‐fold 10Mega Shelter Presentation – North Star Institute – Feb 2020

Mega Shelter – Preparedness1) Implement actionable steps through – MOU’s, Site Surveys

and Vendor Agreements.

2) Develop detailed MS Framework for the coordinating of roles and responsibilities – and what organization performs them.

3) Develop staffing plans for each organizational function and coordinate with all involved agencies and organizations.

4) Develop training and staff mobilization plans.

5) Conduct appropriate training sessions.

6) Develop inventory and equipment requirements and identify suppliers.

7) Identify staging and prepositioning locations.

8) Establish communications and build relationships with similar organizations and agencies in local communities.

9) Develop relationships with non‐governmental and social services agencies that can identify and provide FNSS.


Numerous Actions need to take place prior to the opening of a Mega Shelter 1

Mega Shelter – ActivationPer the Mega Shelter Planning Guide 1 –

• MS are activated by Local, State or Federal Governments and

• Require multi‐agency coordination and management with a unified command system

Excerpt from the ARC North Carolina Mass Care Operations Quick Reference Sheet 3 for DR 129‐2020: Hurricane Dorian –


Large Capacity State Shelters: Shelters that have MOU’s or agreements with the State of North Carolina and do not require an agreement with the American Red Cross. NC Emergency Management and personnel will supply all the needs for these shelters or request materials from the ARC. Shelter management and personnel will be by ARC and/or Department of Social Services (DSS) working with a limited Incident Management Team at the Shelter. The Shelter Manager will work through the IMT for all needs. Midnight counts with demographics and ARC paperwork are required. ARC shelter manager still has communication with District Sheltering Lead for shelter operation doctrine.

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Mega Shelter – Activation


Fox4 Dallas Video = from just as the Mega Shelter was opening to receive Evacuees from the Houston area – 3:24 minutes

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Photo Courtesy of – South Dakota Office of Emergency Management

MS – Multi‐Agency Coordination & Mgt.The following guidance is from the Non‐Traditional Shelter (NTS) Concept of Operations Template that is posted on the RC Exchange 5 –

• Mega Shelters should be opened under the administration of either Local or State government…

o Because running these shelter facilities requires the coordination and cooperation of multiple Local and State agencies

• A Unified Command System or Incident Command should be put in place.

o This command structure should follow the Incident Command System (ICS)

o All services and support for the MS should report through the Unified or Incident Command

• In addition, the Agency with overall responsibility for the MS – will most likely be a different Agency then the one responsible for the Mass Care function.


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MS – Multi‐Agency Coordination & Mgt.


An NTS requires an expansive operation similar to what is needed to manage and

operate a small town or city. 5

MS – Multi‐Agency Coordination & Mgt.Mega‐Shelter Key Stakeholders 2

• Facility Owner(s) and Key Operations Staff• Mayor, City Manager, EMA, Fire Chief, Police Chief, EMS, Fire Marshall

• Other key city / county departments – i.e., Dept of Transportation, Pet Services

• Local Hospital, ER Director, County / Health & Mental Health Departments

• Red Cross, Salvation Army, Faith Based Organizations

• VOAD / COAD President and Participating Agencies• Disability Advocacy and Support Agencies• EOC / JFO Section Chief responsible during EOC Operations for “Mass Care”

• Private Sector• State, Tribal & Federal Government

• HUD, Local Housing Authorities17Mega Shelter Presentation – North Star Institute – Feb 2020

MS – Multi‐Agency Coordination & Mgt.The following are the Organizations that worked together to provide core services at the MS in Dallas for Hurricane Harvey 6 –

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Lead Agency = City of Dallas / Office of Emergency Management

Reception = Red Cross, Dallas OEM, & Texas State Guard

Pet Services = Dallas Animal Shelter & Society for the Prevention of Cruelty to Animals

Registration = Texas State Guard & Red Cross

Background Checks = Dallas Police Department

Dormitory = Red Cross

Client Assistance = Dallas CERT & EBV’s

Feeding = Salvation Army

Medical = Parkland Health, Baylor University, and Others

Mental Health = Dallas Metro Care

Spiritual Care = Local Religious Organizations

Child Care = Southern Baptist Convention Disaster Relief

Reunification = Red Cross District Office

Security = Dallas Police Department

Facilities = Kay Bailey Hutchison Convention Center & Dallas OEM


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MS – Multi‐Agency Coordination & Mgt.


How successful the MS is in identifying and meeting the

needs of Shelter Residents …will depend upon

how well the Organizations involved work

together and support each other


MS – Non‐Conventional Sheltering Facilities•Mega Shelters – are often stood up in very large buildings or open areas

o Ex. = Stadiums, Convention Centers, Empty Box Stores & Parking Structures

o The site is often selected by Local Government officials either in advance or just prior to the arrival of an approaching storm or other disaster

• Challenges for Mega Shelter Layouts include –

o Large Footprint = Longer walks for Staff and Clients – some will need assistance

Also…the larger the footprint – the more Staff that will be needed to meet Client needs

o Communication = Distance can easily impede timely communication

o Lack of Critical Needs = Such as an electrical supply for Medical devices

o Empty Facilities = Will result in challenges “waking them up”

Ex. = A/C or Toilets not working, Water not drinkable, Light Panel not identified, or Mold

o Security = May have numerous doors to monitor and control access21Mega Shelter Presentation – North Star Institute – Feb 2020

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Mega Shelters – Estimated Capacity 2

STADIUM ARENA EXHIBIT HALL

92,400 sq ft Stadium Floor 30,000 sq ft Arena Floor200,000 sq ft Exhibit Hall / 45,000 sq ft Dormitory Space

1,425 Personal Spaces 408 Personal Spaces 750 Personal Spaces

60 sq ft per Person / 100 sq ft for Individuals with DME

or Service Animals


or Service Animals


or Service Animals


Mega Shelter – Floor Plan / Layout• Setup – Suggestions for setting up a Mega Shelter:

Always think about the Flow of the Shelter – and how Clients will access services.

o Also think about what can be done in advance to save time and manpower later on

When possible, provide ease of access to personnel critically needing. Be mindful of –o Clients needing medical attention and their placement in relation to Medical Command and/or

electrical plugs for their medical devices

o Families with small Children – i.e., placing them near washrooms, mother’s rooms, etc.

o Placement of items or services that need to be controlled – i.e., medical supplies, towels, etc.

o Having an area where supplies can be received, stored and delivered with minimal effort

o Saving an area where external organizations may use to provide recovery services to Clients

Do your best to not use or limit access to areas where Clients can wander or abuse.

Be mindful that external eyes (i.e., Local Politicians, Media, etc.) will most likely visit.23Mega Shelter Presentation – North Star Institute – Feb 2020

Hurricane Harvey – Dallas, TX – MS Dormitory Floor

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Military Intake Area

Red Cross Intake Area

Volunteer Entrance

Background Checks

Comfort Kits & Snacks

Snacks & Drinks

Incident Command

Entrance / Exit to

Convention CenterMen’s

BathroomDay Care

Women’s Bathroom

Walmart Popup Store

Single Men’s Dormitory

Family DormitorySingle

Women’s Dormitory

Medical Needs

Dormitory

Mental Health

Infirmary

Medical Intake

Pharm

acyAmbulance

Escalator Down to Feeding &

Recovery Ctr

Outside Bathrooms & Showers

Laundry

MAIN HALLWAY

BACK HALLWAYLost & Found Client Tote Storage

Special Needs Housing

TUNNEL A

CCESS / STO

RAGE

Elevator

CLIEN

T DROP‐OFF / PICKUP

EOC

N

W E

S

Pets

Medical Command

Info Desk

Medical Needs Feeding Area


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Library

AT&T Cell Phone

Replacement

Dallas OEM / Information Booth

FEMA – Disaster Registration

Separate Area for Church

Services & Town Hall Meetings

TV Modular Areas

FEMA Disaster Assistance

Feeding AreaFeeding Storage

Escalator Up to Dormitory

Level

Red Cross Storage

DRIVEW

AY & RAMP TO

DELIV

ERY DOCK

Elevator

N

W E

S

Verizon Phone

Charging

Red Cross Store

Laptop Use

Station

Red Cross Disaster Assistance

Various Recovery Services

Various Recovery Services


Hurricane Harvey – Dallas, TX – MS Recovery Floor


Hurricane Dorian – Durham, NC – Mega Shelter

Hurricane Dorian – Durham, NC – Mega Shelter


Mall Entrance – Closed

Off

Shelter Entrance –Client Drop‐

off

Mother’s Room

Child Care Area

Snacks

Health Screening

Registration & Comfort

Kits

Door to Washrooms &

Showers

Shelter Staff

Entrance

P

I

O

Medical Command &

Treatment Area

Warehouse

Sign‐In

Incident Command

Ambulance Staging Area

Single Men’s Dormitory

Single Women’s Dormitory

Family Dormitory

Family Dormitory

Family Dormitory

Towels

Pet Trailers

Outside Shower Trailers

Outside Washroom Trailers

Feeding Area

Escalators

Food Prep

Logistics

Shelter Staff

Parking

Restricted Parking – for Mall Store Customers

Cooing Unit

Client Parking in Parking Structure

Info

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• The Lead Agency for the MS will often dictate how services or actions are to be completed.

o Such may be different than RC norms

• It is imperative for RC Leadership in a MS –

o Ensure the completion of assigned responsibilities

o Know which Organizations that that the RC will be working with to complete what responsibilities, when, where and how

o Keep Senior / Division RC Leadership informed of MS challenges and competing priorities

o Do their best to maintain open communications both internally and externally – and through the proper channels


Services that the Red Cross generally performs in a MS are:• Client Registration • Dormitory Management

Services that the Red Cross may be asked to either lead or support in a MS include:• DHS / DMH / DSC • Donation Management • EBV’s• Family Reunification• Feeding • Logistics

Mega Shelter – Scope of Services Provided

Mega Shelter – Client Registration 2

Red Cross Staff Functions could include: Line / crowd management Reception / Welcome and greet guests Assess survivors’ needs

Access and functional needs

Disabilities

Pets

Provide referrals Collect and report basic registration data Monitor access to shelter

Partners Media

VIPs

Visitors

Monitor resident’s departures / arrivals


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Mega Shelter – Dormitory Management 2

Red Cross Staff Functions could include:o Establish, post and ensure that dormitory rules are followed

o Ensure information sharing to residents and staff

o Monitor sleeping area for safety and security

o Monitor population counts, situation reports & incident reports

o Identifying, supporting and resolving clients’ needs

o Engage residents in activities supporting RC shelter operations

o Ensure sanitation, cleanliness and hygiene

o Monitor rumors and control

o Be aware – Be present – Take time to listen

o Conduct resident meetings

o Make referrals


MS – Recovery Services Provided @ KBH 6

• Cell Phone Replacement = AT&T had a table where Residents who were AT&T Members – could have their Cell Phone Replaced.

o AT&T also provided TV’s throughout the Recovery Level where Residents could watch Dish TV.

• Cell Phone Charging Stations = Were provided at the Verizon table on the Recovery Level.

• Dallas OEM / Office of Emergency Management = Had an Information Booth where Shelter Residents could ask questions as well as be directed to the proper Agency for personal assistance.

• Dallas Public Library = Had books on hand that Residents could read while at the Shelter.

• DMV = The Texas Department of Public Safety had a table where Shelter Residents could go to replace their Texas Drivers License.

• FEMA = Residents were able to register with FEMA to receive FEMA Disaster Benefits.

• Human Services = Various Agencies were on hand to provide such benefits. Such organizations included – Texas 211 / US Health & Human Services / SNAP / Food Bank.

• Legal Aide = Various Legal Representatives of NW Texas were available to Residents to provide Legal Assistance on various matters from Disability Rights to Landlord Issues.

• Microsoft / Dell = Provided tables where Residents could use Laptops and Game Consoles.


MS – Recovery Services Provided @ KBH 6

• Military VA Assistance = Numerous tables were located throughout the Shelter that offered various assistance that Military Veterans could use – i.e., disability, unemployment, etc.

• Resident Transportation = Both Uber and Lyft offered to provide Free Transportation to Client Residents. A process was put in place to order such Rides and was available at the Information Booth. Uber eventually stopped offering free rides towards the end of the shelter.

• School Registration = For Residents that decided to relocate to the Dallas area – the Dallas Independent School District had a table where Shelter Residents could enroll their Children in the Dallas School System.

o This included Schools from Pre‐School to High School. They were also passed out School Back Packs and one (1) set of School Uniforms per Child enrolled.

• Social Security Administration = Had a table where Residents could go to replace their Social Security Card, or for help with other Social Security Benefits.

• US Post Office = Residents could go to this table to change their mailing address and/or have their mail temporarily forwarded to the Shelter.

• Workforce Solutions = Of the Greater Dallas area – had a table where Residents could apply for either Temporary or Permanent Jobs.


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Mega Shelter – Procedures Needed

• It will be very common for Red Cross personnel to be working with Organizations that they may not have heard of or worked with before.

• In addition and since the MS will most likely be managed by a Governmental Agency –Procedures may be put in place that are outside RC norms.

• Due to having many personnel involved with and performing such procedural actions as well as being asked by Clients about…


Mega Shelter – Procedures Needed• …It will be essential for RC Shelter Management Leadership to both identify the need for such Procedures…

• …As well as communicate and instruct their people in such Procedures – and answer the many questions that they will have regarding.

• It is critically important that RC Personnel know what Procedural Actions to follow – including what Organization does what and when.

• Such Procedures must be followed and executed consistently throughout the Shelter.


Mega Shelter – Procedures Needed


The following are possible Procedures that may need to be developed that are specific to the MS in order to properly serve Shelter Clients

Bus Arrival / Departure

Client vs. Visitor Identification

Storm Preparedness

Pet Intake / Services Child Care Emergency Response

Background Checks Donation Management Shower Schedule

Medical Clearance Red Cross Store Laundry

Client Intake Client Storage EBV’s Reg & Asgnmt

Family Reunification Client Assistance Security / Shelter Access

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Mega Shelter – Challenges • Mega Shelters can have many challenges that must be faced and overcome by the Organizations involved.

• Such challenges may be similar to those in any Red Cross Shelter – but are compounded by the shear size and number of Clients involved.

o CLIENT CHALLENGES – Clients arriving at a MS are most likely not prepared for being displaced and therefore may need extensive help in adjusting to

o SHELTER CHALLENGES – Are those that are faced with using the facility for the MS and how they impact the delivery of services to Clients

o EXTERNAL CHALLENGES – Range from identifying beneficial offers of external assistance to what is needed to help Clients take their next recovery steps

• The following slides include just some of the many challenges that will be faced in a MS.


Mega Shelter – Client ChallengesCLIENT ASSISTANCE

NEEDED

Clients with mobility issues will have a very hard time traversing the long distances in a Mega Shelter.

In addition, Clients may have left their durable medical devices behind.

For such Clients…Personal Assistants may need to be provided – along with any durable medical devices that they may need.


LACK OF CLOTHING and BASICS

Many Clients in a MS have been evacuated from a hard‐hit area – and did not have time to bring clothing and personal basics.

Due to stays in a MS lasting from several days to weeks – it will be imperative to replace such items in a timely manner.

Not being able to do so could result in illnesses or unhealthy conditions.

MISSING FAMILY MEMBERS

Clients evacuated to a MS most likely were done so in a speedy manner – and to an area away from their home and community.

Since such evacuations are done in a swift manner – it could be very common for Family members to be separated in their travels.

MS Leadership must be mindful of such and establish procedures to reconnect them as quickly as possible.

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Mega Shelter – Client Challenges• Children: It is easy in a MS setting to overlook the needs of Children due to all that is going on – on such a large scale. 7

o Ensure that children’s and infant’s supplies are provided timely

o Create a safe, well‐supervised area where children can play, socialize and begin their recovery

o Also have a procedure in place to deal with children who get separated from their parent’s or guardians

• Norovirus: It can be very common for this virus or others to find their way into a MS and affect many Shelter Residents and Staff. 8

o Such viruses are transmitted due to – crowding, insufficient sanitation in bathrooms, lack of an adequate number of hand‐washing facilities, and delays in cleaning and decontaminating soiled areas and bedding

o Early surveillance, rapid detection, vigilance to hand‐washing, accessibility to soap and water, and containment and disinfection of soiled areas and items – can all help to decrease the spread of norovirus.


Mega Shelter – Shelter Challenges• Revenue Venue Facility: If the MS is setup in a Stadium or Convention Center type facility –o There will be pressure from Day 1 to close the shelter ASAP

o It will be also common for scheduled events to continue while the shelter is in operation – and thus competing for facility offerings

• Logistics: With a MS operation, there will be an endless flow of supplies and equipment both in and out.o Dedicated staff, equipment and storage space must be readily available

• Visitors: MS will draw lots of Visitors including local politicians and celebrities. o A process or procedure will need to be put in place in short order on how to

handle – as well as how to identify who is who and what access they may have

o It is critical for the shelter staff to know the procedure for handling visitors


Mega Shelter – Shelter Challenges• Donated Goods: A process must be put in place immediately on how to manage and possibly distribute donated items to Clients –o If not…donations can pile up excessively and swiftly – requiring much manpower, space and resources to handle


• Client Storage: There will be Clients that do bring many items which will interfere with operations and passage near their cots. o Dormitory staff must be mindful of and take measures to control when needed

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Mega Shelter – Shelter Challenges• Paperwork / Reporting: The requirements for such items will be different for a MS than for a smaller shelter operation.o First off, the shear volume of paperwork such as with Dormitory Registration Forms

will seem endless

o In terms of reporting, a MS run by either a Local or State Governmental agency will most likely have special reporting and times that such must be submitted

o MS Leadership should assign an Admin person to handle such paperwork and reporting – and file them in a way that Client info and location can be easily found

• Specialized RC Procedures: MS RC Leadership must be aware that there may be specialized procedures that must be followed for the type of MS setup.o An example is that differences exist between counting Shelter Populations inside a

building vs. Counting Outside Shelter Populations

o RC Shelter Leadership should make sure that they check with their Sheltering Lead on what specialized procedures apply to the type of MS they are overseeing


Mega Shelter – External Challenges• It will be very common with a MS – that there are numerous external organizations that want to help out.

• Their offers will include providing free –food or services, excursions to local parks, or the placement of equipment within the MS for shelter clients to use.

• Such offers will be many and need to be properly vetted and approved.

• Putting in place someone from RC Community Engagement Partnership in the MS Incident Command – can run point and coordinate such efforts.



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MS – Red Cross Job Tools


• To aide in Responsibility Identification and Inter‐Agency Coordination

• MS Shelter Leadership could use the Mega Shelter Framework for Roles and Responsibility Coordination worksheet

• This w/s is found on the RC Exchange

• It lists the type of Services that are found by core area in a Mega Shelter setting

Mega Sheltering – Best Practices• Shelter Resident Transition: It is extremely important that such efforts be started on Day 1 in a MS.o All RC Shelter Leaders must be familiar with the Doctrine: Improving Shelter Resident

Transition (SRT)

o In addition, the SRT Lead should establish relationships with local Housing Authorities

• EBV’s: Normally with a MS, there will be a endless supply of Local Volunteers that want to help out. o An organization should be assigned to register and assign EBV’s to assist with various

services and actions provided in a MS – with proper training and supervision

• Sheltering Tip Sheets: Are quick‐reference guides for Shelter Managers / Supervisors to support common sheltering situations.o These sheets contain valuable information on dealing with sheltering issues – and

should be made available to all RC sheltering personnel


Mega Sheltering – Best Practices


ACTIVITY BOARD = Visual tool to guide Team actions. 9

• Visual scoreboard for team’s progress toward goals or targets

• Keeps everyone’s attention on the project – and the current status of

• It is a focal point for team meetings, and a place for management’s feedback and encouragement

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Mega Sheltering – Best Practices• The following are recommendations made on Mega Sheltering – from the ARC Hurricane Harvey MS After‐Action Review held on June 26, 2018 –

o Understand how spontaneous partners can help on a MS operation

o Have someone dedicated to deal with political blowback from decisions made

o Whenever possible, make use of an automated client tracking system

o Make sure partners know what the RC footprint looks like and set expectations

o Rely on external organizations for guidance – i.e., Fire Marshall

o Develop relationships with external partners prior to working with them in a MS

o Know that actions on the first few days will be reactive as opposed to proactive

o Anticipate problems in advance and take actions to resolve before they surface

o MS Leadership should be trained in ICS / Incident Command System


MS – Share Your Knowledge & Experience


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Take time to share

your knowledge

and experiences in

Shelters with

others – to enable

them to be better

prepared to work

in such settings –

and possibly lead

such sheltering

operations


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Disaster Cycle Services / Specialty Track Positions


Disaster Cycle Services Qualifications – Specialty Tracks

Included are the Specialized GAP Positions for Shelter and Mega Shelter Management

MS – What Concerns do You have Here?


Mega Shelter Presentation – References Used1 Mega‐Shelter Planning Guide – American Red

Cross & International Association of Venue Managers, Inc. – October 1, 2010

2 Before, During & After the Storm / IAVM Super Regional Meeting – American Red Cross Presentation to the IAVM on April 9, 2019

3 DR 129‐2020: North Carolina Mass Care Operations Quick Reference – American Red Cross / Central North Carolina Chapter –Revised 7/15/2019

4 FEMA: Catastrophic Housing Annex – to the 2012 Federal Interagency Operations Plan –Hurricane – August 2012

5 Non‐Traditional Shelter Concept of Operations Template – American Red Cross & City of Los Angeles – December 2011

6 KBH Convention Center Mega Shelter for Hurricane Harvey Victims / AAR – Overview of Operations – ARC / Steve Wise – January 2018.

7 Mega‐Shelters Pose Risks; Children’s Unique Needs Must Be Prioritized in Houston – Save the Children – August 31, 2017.

8 Norovirus Outbreak Among Evacues from Hurricane Katrina – Houston, TX – CDC / Center for Disease Control, October 14, 2005.

9 Lean Six Sigma – Activity Board – Willie Carter, Certified Lean Sensei, Quantum Associates, Inc. – January 16, 2020.

10 Mega Sheltering for Red Cross Workers and Their Partners – American Red Cross / Steve Wise – September 2018.


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Mega Shelter – Additional References• American Red Cross – Exchange

o Mega Sheltering Overview

o Mega Shelter Job Tools

o Non‐Traditional Case Studies

• FEMA P‐785: Shelter Field Guide

• Mega Sheltering for Government Staff – You Tube Video

• Multi‐Agency Sheltering / Support Plan Template

• National Mass Care Strategy


ANY QUESTIONS or

Mega Shelter

Recommendations…PLEASE CONTACT

Steve Wise, IPEMARC – Greater Chicago & Northern IL Chapter

[email protected] / Cell: 312‐505‐9668

mega shelter presentation - north star institute - …...2/7/2020 2 my mega sheltering background...

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