FAQ’s    

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   GENERAL FAQ’s Q: What is MegaFest? A: MegaFest is the world’s largest multi-day family festival. It is the go-to vacation destination for the entire family featuring FAITH, EMPOWERMENT, ENTERTAINMENT, and good old-fashioned FAMILY FUN! MegaFest brings all the popular T.D.Jakes events “Together Again” including ManPower, Woman Thou Art Loosed, MegKidz and MegaYouth – in one place, at one time with something for EVERYONE. Q: Where will the 2013 MegaFest be held?

A: The 2013 MegaFest will be held in Dallas, Texas at the Dallas Convention Center and the American Airlines Center with other locations to be announced. You can get the most up to date information by clicking here. Q: Who can attend the 2013 MegaFest? A: Men, Women, Youth (ages 13-18) and Kids (ages 5-12). Everyone who wants to be a part of this one-of-a-kind festival. Q: What can attendees expect to walk away with? A: Attendees can expect a positive, family-friendly experience that includes stimulating workshops, high-energy performances by award-winning music artists, and cutting-edge special events for all ages. The festival offers educational, entertaining and empowering activities for men, women, young adults, teens and children. Q: What will happen during MegaFest? A: MegaFest is an extended weekend of faith, family and fun experienced through empowering sessions and panel discussions, entertainment and a multi-day expo, with some activities happening simultaneously throughout the weekend. Some of the ticketed events for the 2013 MegaFest include: Just Churchin’ Comedy Show, Women of Purpose Concert, Celebrity Basketball Game, and the MegaYouth Concert. The registered events include: Empowerment Sessions, Cooking Shows, Family Fun Zone, Family Expo, and International Faith & Family Film Festival.

TRAVEL FAQ’S Q: Can I drive to Dallas for the Festival? A: Yes and parking is available at the Dallas Convention Center and American Airlines Center (based on availability and subject to fees). Q: Are there airline packages? A: Airline packages are not available through MegaFest or TDJ Ministries. Please reach out to your select travel agent or call Conference Direct at 1-855-623-2115 to make your own flight and hotel reservations.

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REGISTRATION FAQ’S Q: When should I register? A: You should register to attend MegaFest as soon as you have made a definite decision to attend. Those participants who are able to make a commitment to attend at an early date will receive the best registration rates and have the best chance of securing their preferred hotel accommodations. Registration fees are non-refundable. Q: What's the easiest way to register for the festival?

A: The quickest and easiest way is to register online and pay by credit card. You may also register at any of the DFW Metroplex Potter’s House locations or by calling 1.800.BISHOP2 (1.800.247.4672). You may register onsite at the Dallas Convention Center beginning Wednesday, August 28, 2013.

Q: I would like to register someone to attend now, but I don't know who will be attending as yet. What do I do?

A: You are more than welcome to register all of the people who will be attending the event at one time. The number of badges you have ordered will be sent to the address you provide for us at check out. You may then distribute those badges to all of the individuals who will be attending at your discretion. We must have the names, ages, date of birth, and release forms for all MegaYouth and MegaKidz in order to send out the appropriate credentials to all family members.

Q: When is the last day to register and guarantee receipt of your badge before MegaFest? A: July 31, 2013 is the last day to register and guarantee receipt of your badge before MegaFest. Q: When will I get confirmation of my registration? A: Your registration will be mailed to the address on file at least 4 weeks before the conference. The badge that you receive in the mail will be REQUIRED to gain entry into all seminars and sessions. Badges must be worn at all times for the duration of the conference. Each badge is individually assigned and numbered. Please be sure to keep up with your own personal badge. Q: What do I do after I receive my badge in the mail? A: Once you receive your badge in the mail you must call in to the number included in your registration package to activate the badge. A badge holder will be given to you when you arrive on-site. Since you already have your badge, you do NOT need to check-in at the registration/customer service desk.

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Q: What do I do if I need to cancel my registration? A: All purchases are FINAL. Payments are not refundable for any reason including, but not limited to, illness, acts of God, travel-related problems, loss of employment and duplicate purchase. This policy is clearly stated on all of our materials, both printed and on the web. Unused registrations/applications have no monetary value and cannot be credited to future years, events or merchandise.

Q: How do I register a youth (13-18) or child (5-12) for MegaFest? A: To register a youth or child for MegaFest, you'll need to use the same registration process followed for adults. A waiver and release form MUST be filled out for each youth or child attending MegaFest. You'll need to fill out each minor’s (anyone 17 and under) registration, providing their full legal name, date of birth, emergency contact information and medical information. If purchasing online, fill out each minor's registration and click the Wavier Authorization form button provided on the checkout page to enter the information electronically. Q: What is the policy for children under 5 years old? A: Any child under 5 years of age will be allowed in adult sessions and events with the parent or legal guardian. The child must be able to sit in an adult’s lap for said events. Any child that occupies an additional seat must pay the full adult price of admission. YOUTH AND CHILDREN FAQ’S Q: What if my youth and/or child is traveling as a part of a youth group? A: If your child is traveling as a part of a youth group, the group leader should be empowered to make the necessary medical decisions in the event that your child is injured. Q: I am a youth group chaperone and I am taking advantage of the youth group registration rate. Can I still go to the adult events? A: Due to the special reduced rate extended to youth group chaperones, you will not be allowed into adult sessions with this badge. If you would like to attend the adult events, please purchase a registration for the adult events. You will not be refunded any previously purchased registrations at the special youth group chaperone rate. Q: When is the best time to travel? A: The 2013 MegaFest Festival starts early in the morning on Thursday, August 29, 2013 and ends late in the evening on Saturday, August 31, 2013. We recommend that you arrive in Dallas on Wednesday evening and leave on Sunday, September 1, 2013.

Q: What are the nearest hotels in the area? A: There are several hotels within walking distance from the Dallas Convention Center and the American Airlines Center. Find your favorite hotel and get the lowest rates available through our online system or by calling Conference Direct at 1-855-623-2115.

FAQ’s    

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Q: When will you be posting the schedule? A: The daytime speaker and nighttime concert schedules will be announced closer to MegaFest weekend. Keep checking the official MegaFest website for the latest information regarding scheduled events. It's the best source of information for all your planning needs. ARTIST/SPEAKER/PERFORMER FAQ’s Q: How can I be a MegaFest Artist/Speaker/Performer? A: All artists interested in performing at MegaFest 2013 must send a complete information/press packet to: The Potter’s House of Dallas, Attention: Conference Department 6777 W. Kiest Blvd. Dallas, Texas 75236. MISCELLANIOUS FAQ’s

Q: How can I become a MegaFest Volunteer? A: Applications to become a volunteer are available at The Potter’s House of Dallas. All potential volunteers will be screened before being chosen to participate. For information regarding volunteering for MegaFest, please email dtaylor@tdjakes.org. PUBLIC RELATIONS/MEDIA FAQ’S Q: How do I get press credentials? A: Confirmation of press credentials is subject to the approval of our public relations team. For information regarding media credentials for MegaFest, please email publicrelations@tdjakes.org. MegaKidz and MegaYouth FAQ’s

Q: What is the process for screening your MegaKidz Volunteers to ensure the safety of the children? For example, background checks, CPR Training, etc.

A: MegaKidz volunteer procedures are as follows: All volunteers must be 18 years or older Background checks (with an all clear status) Training/Procedures in the following areas of concentration:

CPR & First Aid Supervision of Children Mandatory Reporting Safety, Lockdown, and Evacuation Procedures Volunteer Event Guidelines & Responsibilities

Volunteer File will contain: o Signed confidentiality statement o Signed commitment form o Information Sheet (Personal Information i.e. contact, emergency)

FAQ’s    

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o Updated training log o Copy of driver’s license or photo ID, along with a current picture

taken by MegaKidz Staff will be placed in file and information will be kept at a centralized location.

Q: What is the recruitment process for MegaKidz? A: Volunteers are recruited from several locations including, The Potter’s House of

Dallas, The Potter’s House of North Dallas, The Potter’s House of Fort Worth, and partnering church ministries.

Q: Are minors allowed to assist in the MegaKidz conference? A: No, all workers must be 18 years or older. All minors are encouraged to attend the

youth conference.

Q: What is your child to adult staff ratio to accommodate the large number of children attending this event?

A: We follow regulated standards set by the State of Texas to ensure adequate staff and supervision is provided along with uniformed and non-uniformed security.

Q. Will there be a medical emergency station available in the MegaKidz area? A. Yes, a medical emergency station is centrally located in the MegaKidz area with

trained Emergency Medical Technicians (EMT). Q. Will I need to provide medical information concerning my child at the time of

registration for the festival? A. Yes, please indicate any and all medical conditions on the wavier and release form

when registering your child. Q: If a parent would like to help with this event, what would they need to do to be

considered a MegaKidz or MegaYouth volunteer? A: All parents must go through the same process as the volunteers to be considered a

MegaKidz or MegaYouth volunteer. However, if they do become a volunteer, there is no guarantee that they will be in the same room or area with their child.

Q: What would a typical day look like for MegaKidz and MegaYouth (i.e. activities, Bible lessons, etc)?

A: There will be several age appropriate, live Christian events for kids. A comprehensive schedule of events for kids and youth will be available at the registration area upon check-in.

Q: Will snacks be provided for the children? A: To protect the children and staff in attendance that may have life-threatening peanut

or food allergies, no snacks will be provided. We encourage parents to pick their children up between breaks to feed them meals and snacks.

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Q: How do you notify parents if an emergency occurs with their child? A: We work closely with our security department, by using an Emergency Alert System

and several means of instant communication. We retrieve information from our wristband barcode system and database information:

Text message to guardian/parent cell phone o It is important that you provide a valid cell phone number and/or an

emergency contact number. Display messages on Jumbotron

Q: Upon parent pick-up, how will you identify which child belongs to which parent? A: All children and youth will receive a coded credential that matches their parents ID

credential. Wristbands are to remain on parent and child at all times! Children and youth will be scanned in and out upon arrival and departure from the MegaKidz area.

Q: What time will check-in open? A: Check-in will open an hour prior to the event start time.

Q: Will parents have enough time to drop off their child and arrive to the festival

sessions on time? A: Yes, we have DART (Dallas Area Rapid Transit) which is available to help transport

festival attendees. The City of Dallas transportation system is excited and has made the necessary accommodations for the large crowds. The distance to travel from the MegaKidz and MegaYouth locations to the main conference location is approximately 10-15 minutes. Be sure to utilize the MegaFest website to plan ahead.

Q: What should my child bring in order for them to have a successful festival? A: Cell phones are allowed. I-Pads, tablets, flip flops or open toe shoes will not be

allowed in the MegaKidz event area. For the safety of your children, please dress them appropriately. For example, shorts, t-shirts, and closed toe shoes are an appropriate option.

Q: What kind of accommodations do you offer for special needs children and youth? A: We are happy to have all children participate in MegaFest. We request that children

with special needs be accompanied by a caretaker during the duration of activities, as we want to assure each child’s needs are met and that they are completely comfortable. The setting can be high energy and having a caretaker who is familiar with the child’s distinct needs is important.