melbourne grove and hambleden practice · pharmacy first scheme, a+e, extended primary care...
TRANSCRIPT
Newsletter SPRING2019
ExcitingnewbeginningsAs many of you are aware, following a detailed procurement process last year,Southwark CCG awarded us with a new contract for Melbourne Grove, joining thesurgery together with Hambleden Clinic. We are incredibly excited about theopportunitythispresentsinallowingustoprovidehighqualityhealthcaretoallpatientsregisteredatbothsurgeries.
Forourfirstyear,wewillbeworkingfromboththeexistingMelbourneandHambledensites,andfromJuly2019patientswillbeabletobeseenateithersiteoftheirchoice.FromApril2020wewillbemovingbothpracticesintothenewDulwichHealthCentre,whichisgoingtobeawonderfulpurpose-builthealthcentre,co-locatedwithanumberof community services. Wehope that our practice teamswill be able to workmorecloselywiththeseotherservicesinthebuilding,suchasGSTTandKCHoutpatients,toallowustoprovidemorespecialistandbespokeservicestoalloutpatients.
This isawonderfulopportunityforall,butweareawarethatmanypatientsmayhavequestions about themerger and themove toDHC,alongwith good ideas about howservicesmightbeshapedtosuittheirneeds.Assuch,Ihaveincludedinformationabouthow to join our Patient Participation Group within this newsletter. We will also beholdingsomedrop-insessionswithinthepracticeasanopportunityforanypatientstochattoourteamaboutthechangesahead,andwelookforwardtoworkingwithyouallintheseexcitingtimes.
Contactus(comments,complaints,andideas):02082990499(MG) 02072741846(HD)
[email protected] [email protected]
OpeningTimes
Monday 8am–6:30pm
Tuesday 8am–6:30pm
6:30-8pmHambleden
Wednesday 8am–6:30pm
Thursday
8am–6:30pmFriday
9am–1pm
MelbourneGrove
(Pre-bookedonly)
Saturday
8am–6:30pm
DrJonathanLove,ClinicalLeadGP
MelbourneGroveandHambledenPractice
WelcomingournewfriendsatHambleden
DulwichMedicalCentre–anupdate
Ournewteam–seeingtherightclinicianattherighttime
PrideinPractice–ourLGBTQIfriendlypractice
Inthisissue:
Date Time Place
30/05/2019 16.00-17.00 Hambleden
11/06/2019 11.00-12.00 MelbourneGrove
27/06/2019 11.00-12.00 Hambleden
09/07/2019 11.00-12.00 MelbourneGrove
30/07/2019 11.00-12.00 Hambleden
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MelbourneGroveandHambledenPractice
OurtwofantasticPPGshaveunitedtoprovideavoiceforourpatientsacrossbothofourpracticesites,andtohelpusinourplannedmovetotheDulwichHealthCentrein2020.
WearelookingforenthusiasticmemberstojoinourPPGteam,sopleasedogetintouchifyouwouldliketobeincludedinourmailinglist.OurnextPPGmeetingwillbeWEDNESDAY15thMAY2019at6:30pmatHambledenPractice
Wewillalsobeholdinganumberofpatientdrop-ineventsinthepractice,pleaseseeourwebsiteandpostersinthereceptionroomforfurtherdetails.
JohnKingandJudyHaken(JointPPGchairpersons)willprovideregularPPGupdatesinthisnewsletterandonline
JudyHaken-ActingJointChairofPatientParticipationGroup(PPG)
IhavelivedandworkedinSouthwarkformostofmylifeandhavefollowedwithinteresttheplansforanewHealthCentreontheDulwichHospitalsite.IjoinedthePPGattheMelbourneGrovepracticein2017.IwantedtoseeiftherewasanythingIcouldcontributetosupporttheworkbeingdoneinpreparationforthepracticemovingtothenewhealthcentre.Iamparticularlyinterestedinseeingthegroupworkingwiththepracticetostrengthentherelationshipbetweenthepracticeandpatients.Alsointhegroupweprovidethepatients’perspectivetoensureservices,plansandactivitiesrespondtopatientneedsandpriorities.
JoinourPatientParticipationGroupfornews,viewsandsharinggoodideas
Meettheteam:DrJonathanLove
Many of you will know me fromMelbourne Grove, where I haveworked as Clinical Lead GP since2014. This has been a period ofrealchangeingeneralpracticeandthe whole team and I are veryexcited about the opportunitiesahead with our move to DulwichHealthCentre.My role is varied across both theMelbourneGrove and Hambledensites, but also in assisting theSouthwark CCG and IHL GPFederation.I run specialist services at thepractice included a clinic forpatients with long-term pain, soplease enquire at reception if youwouldlikemoredetailsofthis.I believe strongly in helping ourmost vulnerable patients as apriority, and as suchwe have rundedicated schemes for homelesspatients, refugees, veterans, LGBTandBAMEgroups.I am enthusiastic and excited towelcome our Hambleden patientsand hope we can provideinnovative services for the needsofall.
The Melbourne Garden Project – a brush with royalty!
In February, Lambeth GP Food Co-op (http://lambeth.gpfoodcoop.org.uk) celebrated
their 6th Birthday. Our practice team was invited along to the birthday celebrations, in
recognition of the hard work of our own ‘social prescribing’ team, the Garden Project.
Dr Love (GP), Golam Morshed (manager) and the Melbourne Grove Gardening Team
were lucky enough to meet HRH The Duchess of Cornwall at this event, and we were
inspired to hear the work of other local social prescribing and voluntary opportunities.
If you would like more information about the Garden Project, or other local
volunteering opportunities or social prescribing, please see our practice website or
https://communitysouthwark.org/
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MelbourneGroveandHambledenPractice
Newfacesandnewroles:specialistcareatthesurgeryInresponsetoincreasingpatientdemand,weareincreasingournumbersofpre-bookableappointments.
Wherepossible,pleasePRE-BOOKyourappointment,availableupto4weeksinadvance.Inparticularfor,thisallowscareplanningfor:
• Results• Long-termconditions• Follow-up
ThiswillfreeupourSAME-DAYaccess,whicharereservedforpatientswithURGENT/EMERGENCYproblemsonly.
Whereverpossible,pleasefirstvisitourwebsiteandcompleteaneConsult–asthisalsofreesupourtelephonelines,andisaneasywayofgettingmedicaladvice,butalsoinadministrativequeries(suchasrequestingFitNotes).Ifyouregisterforonlineaccess,youcanbookanappointmentwithouteveningringingthesurgery!Pleaseaskatreceptionforhelpinsettingupandusingtheseservices.
Wehavemanynewcliniciansnowworkingatthepractices,whoofferspecialistexpertiseandworkalongsideyourGPdoctor.Itmaybeconfusingtoknowwhoisbestplacedtosuityou,sopleasespeaktoourreceptionistsforhelp.
Front-desknavigationtoalternativeservicese.g.PharmacyFirstScheme,A+E,ExtendedPrimaryCareService,Voluntarysector(e.g.AGEUK),SouthwarkCouncil,socialservices,districtnursing,CitizensAdviceBureau.Medicalreportsrequests
Woundcare,dressings,long-termconditionschecks(COPD,asthma,diabetes),travelclinic,immunisations,screening(bowelbreastandcervical),contraception
Forpatientswithdepression,anxiety,stress,bereavement,anger,psychosis,substancemisuse.Careplanningforpatientswithexistingseverementalillness(e.g.bipolar,schizophrenia),andlearningdisability.Referralse.g.talkingtherapies,Psychiatry,SouthwarkWellbeingHub
Over-40sNHShealthcheck,Newpatienthealthchecks,fluvaccinations,measurementssuchasweight,height,BP,holisticcareplans,phlebotomy(bloodtests),ECG
Long-termconditionsmanagement(e.g.diabetes,hypertension),includinggroupconsultations,medicationrequestsandmedicationsafetyreviews
Samedayurgentappointments,emergencycare,homevisitrequests(urgentandplannedcare),palliativecare.Willdiagnose,arrangeprescriptions,andrefer
Forurgentsame-dayappointments,plannedfollow-up,Candiagnose,prescribeandreferforallpatientsexceptpregnantwomenandchildrenunder2
Formedicalcomplexity,multiplelong-termconditions,end-of-lifecare,safeguarding,6-weekbabychecks,specialistclinicse.g.pain,complexdiabetes,paediatric,minorsurgery,implants/coils.Alsoincludingtelephoneandvideoconsultations,andeConsult
PRACTICENURSEMENTALHEALTHNURSE
GPPHARMACISTGPPARAMEDICADVANCEDPRACTITIONER
CARENAVIGATOR
HEALTHCAREASSISTANTGPDOCTOR
MelbourneGroveandHambledenPractice
LGBTFOUNDATION–PrideinPracticeInMarch,SouthwarkCCGinvitedusto lookaroundourfuturehome,theDulwichHealthCentre.WewerereallyhappytobejoinedbyournewfriendsandcolleaguesfromtheLGBTFoundation.RecognisingthedifficultiesfacedbyLGBTQpatientsinaccessingequitablehealthcare,wehavebecomeoneofthefirstpracticesinLondontosignupto the “Pride in Practice” scheme. We believe that our patients deserve the best care and health outcomespossible,irrespectiveofsexualorientation,andassuchweareexcitedtoembarkonfutureprojectswiththeLGBTFoundationoverthecomingmonths.Pleasevisithttps://lgbt.foundation/prideinpracticeformoreinformation.
Ifyouarea lesbian,gay,bisexualortranspatientandwouldliketospeaktoaclinicianregardinganyhealthconcerns you may have, please domake an appointment with us, safe in the knowledge that you will betreatedwithequality,dignityandcompassion,byourspeciallytrainedworkforce.
Inthenextissue:
• Overcomingchronicillness–ourpatientsgivetheirstoriesabouthowtheyhavebeenhelpedtoovercometheirownillhealthbyhelpingothers
• ParkRunPractice–fitnessandfunforbothstaffandpatients!
• VeteransFriendlyAccreditation–specialinformationforourpatientsfromthearmedforces
• Foodvouchers–helpingintimesofneed
MelbourneGroveandHambledenPractice
MelbourneGroveEastDulwich
LondonSE228QN
DenmarkHillBlanchedowneLondonSE58HL
Twitter:@MelbourneGrove