melissa de andres workforce development and training division customer flow in the workforce new...

Melissa De Andres

Workforce Development and Training Division

Customer Flow in the Workforce New York One-Stop System: The Effective Use of Assessment

Christopher Myers, Ph.D.

Division of Research and Statistics

NYATEP DRAFT 06-11-20082

Purpose

Highlight current policy and Highlight current policy and proceduresprocedures

1.1. One-Stop Assessment and Service One-Stop Assessment and Service RequirementsRequirements

2.2. Initial AssessmentInitial Assessment

3.3. Comprehensive AssessmentComprehensive Assessment

Self Serve• Interest Profiler• Work Importance Profiler

Initial Assessment

Job Search Ready Services Career Development Services

Job Match Services

Ability Profiler

JZ

JZ

JZ

Metrix Learning

Skills Dev. & Training ETP/TBL(service)

Skills ProfilerJZ

Career Development Services

Comprehensive Assessment

1. Identify “Barriers to Employment” (beyond skills development) which impede the customer’s ability to search for, accept, and/or retain employment.

2. Identify an “Employment / Occupation Goal” that is available in the local labor market.

3. Identify “Proficiency in the Occupational Knowledge, Skills and Abilities” associated with the Employment Goal.

1. Address Barriers to Employment

2. Establish Employment Goal

3. Objective Skills Assessment

Resume Preparation

Interviewing Skills

Career Exploration

Skills Assessment

Technology Based Learning

Job Search Ready Services

One-Stop Workforce Investment Assessment and Service Requirements

Self Services

Key

Service Categories

Services

Assessments

Assessment Tools

JobZone


1. One-Stop Service and Assessment Requirements

ServicesServices

Job Search Ready ServicesJob Search Ready Services

Career Development ServicesCareer Development Services

Job Match ServicesJob Match Services

Self-Service*Self-Service*

Assessments Assessments

Initial AssessmentInitial Assessment

Comprehensive AssessmentComprehensive Assessment


2. Initial Assessment Process

All One-Stop Customers All One-Stop Customers Except UI Work Search Exempt ClaimantsExcept UI Work Search Exempt Claimants

Quickly identify service categoryQuickly identify service category Job Search Ready ServicesJob Search Ready Services

Career Development ServicesCareer Development Services

Custom Tab – OSOSCustom Tab – OSOS

2. Does the customer have an employment goal that is relevant to the local labor market?

Employment Goal is Not Relevant.

Employment Goal is Relevant.

3. Are the customer’s occupational knowledge, skills and abilities proficient?

The customer’s occupational knowledge, skills and abilities are deficient.

The customer’s occupational knowledge, skills and abilities are proficient.

Job Search Ready Services

1. Does the customer have barriers to employment? Customer has barriers to employment.

Customer does not have barriers to employment.


Initial Assessment based on resume, job application, and/or barrier type information.

Attachment 2: Initial Assessment Process

Key

Initial Assessment

Service Categories




Initial Assessment CriteriaInitial Assessment Criteria

1.1. Barriers to Employment and/or Employment Barriers to Employment and/or Employment RetentionRetention

2.2. Employment GoalEmployment Goal

Relevant to the local labor market outlookRelevant to the local labor market outlook

3.3. Occupational Knowledge, Skills and AbilitiesOccupational Knowledge, Skills and Abilities



UI Profile Score Criteria for Initial Assessment

Statistical model – predicts likelihood of exhausting UI benefitsStatistical model – predicts likelihood of exhausting UI benefits

Job Search Ready Services (1-30)Job Search Ready Services (1-30)

E.g., Resume Preparation, Interviewing PreparationE.g., Resume Preparation, Interviewing Preparation

Career Development Services (70-100)Career Development Services (70-100)

Comprehensive AssessmentComprehensive Assessment

Profile score Profile score not applicablenot applicable to determine Job Search to determine Job Search Ready or Career Development (31-69)Ready or Career Development (31-69)

In-person Initial AssessmentIn-person Initial Assessment



3. Comprehensive Assessment

On-site On-site

Face to faceFace to face

In-depth and objective understanding of In-depth and objective understanding of customercustomer


ToolsTools

Barriers to EmploymentBarriers to Employment

Barriers to Employment Success Barriers to Employment Success InventoryInventory (BESI)BESI)

Structured InterviewStructured Interview



ToolsTools Employment/Occupation Goal Employment/Occupation Goal

Ability Profiler (JobZone)Ability Profiler (JobZone)

Labor MarketLabor Market NYSDOL Internet NYSDOL Internet

Employment Prospects, 2004-2014

JobZoneJobZone

Labor Market AnalystLabor Market Analyst



ToolsTools

Proficiency in the Occupational Knowledge, Proficiency in the Occupational Knowledge, Skills and AbilitiesSkills and Abilities

Skills Profiler and ETP listSkills Profiler and ETP list

Metrix LearningMetrix Learning



Thank you!

Questions?Questions?

Comments?Comments?

Melissa De AndresMelissa De Andres

[email protected]

518.457.1420518.457.1420

Chris MyersChris Myers

[email protected]

518.402.4624518.402.4624

melissa de andres workforce development and training division customer flow in the workforce new...

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