MEMBER UPDATE - STATSBYGG TWN 17 – 19. SEPT 2012

DIRECTOR GENERAL

ØIVIND CHRISTOFFERSEN

AGENDA

1. Situation after terror

attack July 22th 2011

2. Customer satisfaction

3. Political situation

THE TERRORR ATTACK

THE MOURNING AND COHESION

22.07.11

The situation was characterized by:

• Confusion

• Disbelief

• Uncertainty

• Insecurity

• Fear

Focus on our responsibilities

• Securing the ministries

• Identify alternative office premises -

our responsibility

The terroattack JulY 22. 2011 on

governmental buildings caused severe

damages (H-block, Y-block, R4 and S-

block).

THE IMEDIATE SITUATION

Workplaces and buildings impacted :

Antallet ansatte man forventer skal tilbake er ca 2100.

Bygning Lokalisering BTA over bakken BRA over bakken Ant. Ansatte

H-blokk H-blokk 15 966 m² 15 205 m² Ca. 370

Y-blokk Y-blokk 12 070 m² 11 495 m² Ca. 340 (hele bygget)

R4 R 4 12 540 m² 11 942 m² Ca. 410

S-blokk S-blokk 9 133 m² 8 698 m² Ca. 330

I RKV 49 709 m² 47 340 m² Ca. 1450

SECURING THE DAMAGED BUILDINGS IN THE

GOVERNMENTAL QUARTER Mission :

• Securing and cleaning up

Goals :

• As soon as possible to get workplaces into operation

Security high focus – effeciency demands krav til effektivitet

Challenges :

• Fast progress. Less formality

• No planning – Contracting without necessary design

• Demanding budgetting – hard to predict progress

• Guardence, Security

• Asbestos : Handle with care

Enormous focus

SECURING OF THE GOVERNMENTAL QUARTERS

Status;

• Grubbegata

• Y-block

• Supreme Court

• H-block

• R4

• M17

• S-block

• G-blckk

• Møllergata 19

• Garage og culvert system

• Outdoor areas

Different security works as;

• Changing of windows and

doors

• Car ports

• Staircases

• Floor sanding

• Wall strengthening

• Fire security

• Asbestos removing

• Removal of damdaged interior

in general

• Meassures for security

• Cleaning up

• Covering up and preventing

insight

FALL 2011 – PRELIMENARY STUDIES PREPARING FOR THE MORE

DETAILED ANALYSIS

• Spread or co-locating the ministries?

• Statsbygg :

• Presented several volume-studies

• Investigated psychosocial consequences

• Examined workplaces of the future

• Ellaborated on the listed buldings issue

• Statsbyggs reccomendations formed the basis for the governments further work

• Deeper analysis is currently taking place

• In the meantime a July 22.-commission was established by the prime minister and started its work

Statsbygg reccommended

a co-location at the same area

• Collected offer of more than 9000

workplaces

• Only a limited were approved by the

police and national security authorities

• Left with few, but sufficient

• Leasecontracts signed

• Security is very demanding.

Cooperation with Forsvarsbygg

regarding security meassures. i.e.

perimeter security, Lock step and

bollards

• Huge challenges in satisfying customer

demands (upgrades/reconstruction)

INTERMEDIATE PREMISES

ECONOMY/ TOTAL COST

FORECAST/BEST GUESS

Forecast financial spending -

intermidiate premises (10 years)

• Two elements:

1. Base rent for the premises as is

2. Lease for all necessary changes

• Annual cost when all work done:

€23M + €17M = €40 M (Total €400M)

Estimate security work/cleaning up :€ 75M

Constructing new buildings : €1.250M(?)

Total - rough estimate : €1.750m

HOW IS CUSTOMER SATISFACTION INDEX

MEASSURED (CSI/KTI)?

CSI/KTI is a weigthed result of the following three

question:

1. How satisfied, in general, are you with Statsbygg?

2. To what extend has Statsbygg met your expectations?

3. Imagine a vendor of premises who is ideal in all matters. How close or far from this ideal do you consider Statsbygg to be?

Overall

satisfaction

with Statsbygg

Customer

expectaton

Customer

ideal + = CSI/KTI +

HOW IS LOYALTY MEASSURED?

Loyalty is a weigthed result of the following two

question:

1. Think of your experiences with Statsbygg. If you were to solve these tasks today, would you still have chosen Stastbygg?

2. Would you recomend Statsbygg to other agencies or ministries if you were asked?

Choose

Statsbygg

once more

Recommend

Statsbygg + = Loyalty

Loyalty

55

60

65

70

75

80

2008 2010 2012

Vu

rder

ing

Development Customer Satisfaction and Customer Loyalty

KTI (Tilfredshet)

Lojalitet Loyalty

Satisfaction

Satisfaction

TYPES OF CUSTOMERS - DEVELOPMENT

Customer Types 2010 464 responding

Lav

Hø

y

Lav Høy

Den trofastekunden

Ambassadøren

Kjernekunden

Den kritiskekunden Den troløse kunden

25%

46%

7%

16%

5%

Satisfaction

Lo

ya

lty

Customer Types 2012 506 responding

Lav

Hø

y

Lav Høy

Den trofastekunden

Ambassadøren

Kjernekunden

Den kritiskekunden Den troløse kunden

43% [+18]

39% [-7]

2% [-5] 11% [-5]

4% [-1]

Lo

ya

lty

Satisfaction

POSSIBLE CHANGES AFTER THE ELECTION FALL 2013

Statsbyggs role – political evaluations

• Statsbygg has been in a stable

situation for many years

• Former goverments have had ideas for

reforms

• These ideas are still alive.

Opposition in the Parliament

• A change of Government will wake up

old ideas for changing the real estate

policies.

• Statsbygg will evaluate and prepare

for different scenarios

Strategic options

IMPACT OF THE COMMISSION OF JULY 22.

• The report from the commission of July

22. may have huge impacts independant of

the outcome of the election

• Central government, (and Statsbygg), will

be subject to more direct political control

and following up

• The lack of following up on security

meassures is already discussed broadly and

on a high level

• The word security has got a new meaning

• Statsbygg has already noticed possible

consequences

POSSIBLE SCENARIOS

• Reductions in construction of new buildings Reconstruction of governmental buildings will have priority

• Increased focus on alternative of financing (PPP)

• Increased focus on throughput and cost efficiency

• Increased focus on security

• Consolidating governmental real estate business

• Probably increased outsourcing

• Changes in how we use the market

Our strategy; Be prepared, be willing to change and see it as an opportunity

Summary

• A lot of changes are

expected to take place

a year from now

• Statsbygg is in a strong

position and are well

be prepared

• Stastbygg is ready to

pick up the challenge

and see coming

changes as an

opportunity

Thank you for your attention!