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Membership Administrator, Social Enterprise UK

Recruitment Information Pack

21 March 2014

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CONTENTS

Page

About Social Enterprise UK (SEUK) 3

A brief overview of the post 4

Job description 5

Person specification 6

Application procedures 7

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1. About Social Enterprise UK

Social Enterprise UK is the national membership and campaigning body for social enterprise, based inLondon Bridge, SE1. Established in 2002, Social Enterprise UK works on behalf of its members toinfluence national policy, showcase the benefits of social enterprise and share best practice.

Vision, Mission and Strategic Objectives

Our vision is for social enterprise to be widely recognised and accepted as a successful business model,leading to a thriving and entrepreneurial social enterprise sector trading in order to fulfil social purposes.

Our mission is to be the voice of social enterprise, through being a progressive, authoritative body thatbrings together all types of social enterprises in the UK.

Working with our members SEUK

Promotes the benefits of social enterprise through the media, campaigning and events

Promotes best practice amongst social enterprises through networks and publications

Informs the policy agenda working with key decision makers

Keeps up to date and in line with current policy and practice

Engages in intelligent networking and provides accurate information

Consults with members and other stakeholders to develop our views, activities and areas of focus

Builds the social enterprise evidence base

Challenges the status quo and adopts new ways of doing things

Embraces Diversity

Is professional, true and reliable

Social Enterprise UKs membership includes social enterprises, regional and national networks of socialenterprises, umbrella bodies for specific types of social enterprise (including development trusts, co-operatives and housing associations.) and partner organisations working or interested in the movement.Through these organisations SEUK has a membership reach of over 17,000 organisations.

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2. Membership Administrator a brief overview of the role

We are looking to appoint a professional with strong analytical and organisational skills to join ourmembership team in London. With a rapidly expanding membership we require greater capacity withinthe team in order to ensure we effectively manage existing members and meet our ambitious growthtargets going forward.

The post holder will lead on key administrative roles within membership including credit control,maintenance and updating of our CRM system (Salesforce), and also have a wider role in thedevelopment of our database. SEUKs database of over 17,000 contacts is a major asset that we arekeen to develop further to drive membership growth and create opportunities for the sector. Strongattention to detail, and a passion for data and systems, will therefore be essential.

The post holder is accountable to the Head of Business Development.

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3. Job Description

Post Membership Administrator

Location London Bridge

Responsible to Head of Business Development

Main purpose of post:

To lead on credit control across the membership function

To ensure our CRM is up to date

To lead on the development of our database

Position in the organisation:

The post holder will be required to work closely with our Membership Officer and colleagues fromthe Business, Finance and Communications teams of Social Enterprise UK

The post holder will be required to liaise at senior levels externally as part of the credit controlfunction

Job duties and key responsibilities:

Handle all membership credit control activities

Carry out administrative duties such as sending membership packs

Have overall responsibility for the maintenance and updating of our CRM

Lead on the development of our database to drive SEUKs business

Support SEUKs membership officer on other tasks as required

General duties and key responsibilities:

Support Social Enterprise UKs wider programme of activities where necessary, undertaking otherduties as required.

Maintain commercial confidentiality about Social Enterprise UK and partners activities.

Ensure the implementation of Social Enterprise UKs Code of Conduct, Health and Safety policyand Equal Opportunities policy in all areas of the work.

Attend training courses or take part in additional aspects of Social Enterprise UKs work that are

relevant to the work as decided in conjunction with the Head of Business Development. Ensure that all activities for which this post is responsible are carried out in accordance with

Social Enterprise UKs policies, to the highest ethical standards and in accordance with legalrequirements, best practice and external guidelines.

Service own administrative needs, maintain transparent and up to date computer and paperrecords of work.

Act as an ambassador for Social Enterprise UK as appropriate.

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4. Person Specification

Essential Desirable

Experience/Qualifications

Experience in use of client relationshipmanagement softwareDatabase proficiencyparticularly Excel

Experience of Salesforce.comExperience of credit controlExperience of database development

Knowledge/ Skills /Ability

Passion for data and systemsAn analytical mindTechnically savvy and speedyLateral thinker who can develop data to fulfilbusiness requirementsProactive problem-solver and able to work onown initiative

Data security expertise

Competencies(We want the postholder to be able to

demonstrate thefollowingcompetences to ahigh level and wantto use these to thefull in their work)

Excellent communication skillsConfident phone mannerExceptional organisational skills and attention

to detailAbility to learn quickly, priorit ise, work todeadlines and manage time efficientlyTeam player

AdditionalRequirements

Willingness to work flexibly in response tochanging organisational requirements.

Terms and conditions

Contract type: full time contract. Hours: 35 hours a week (5 days). Evening and weekend work may be required occasionally. Salary: 18-20k pa rata plus 6% pension contribution. Leave entitlement: 25 days pro rata plus bank holidays. Location: London Bridgetravel outside London is required. A six month probationary period would apply.

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5. Application Procedures

5.1 Making an application

If you wish to apply for this post please submit the application form attached explaining why you aresuitable for the position, and giving examples of how you meet the job criteria. Please refer to the job

description and person specification which sets out the skills, knowledge, and experience required tocarry out the role. It is these requirements that will form the basis of the short-listing and interviewprocess.

Please email your application form to Charlie Wigglesworth, charlie.wigglesworth@socialenterprise.org.uk

Closing Date: Friday, 11 April 2014

If you have any queries on the application procedures please contact Charlie Wigglesworth on 020 35894952.

5.2 Decisions on short-listing

Regrettably we are unable to write to candidates to tell them that they have not been short listed or givefeedback to those not selected at the interview stage. If you are not contacted for interview within twoweeks of the closing date you should assume that you have not been short-listed.

5.3 The interview

If you have been short-listed we will contact you for an interview in London on Wednesday, 16 April2014.

5.4 Offer of appointment

Offer of appointment is subject to receipt of satisfactory references.

Full terms and conditions of employment will be supplied to the appointed candidate.

Thank you for your interest in working for Social Enterprise UK.