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MENTAL HEALTH SOFTWARE MAY 2019

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C O N T E N T S

Introduction

Defining Mental Health Software

FrontRunners (Small & Enterprise Vendors)

Runners Up

Methodology Basics

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This FrontRunners analysis is a data-driven assessment

identifying products in the Mental Health software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for Usability (x-axis) and User Recommended (y-axis). FrontRunners then plots 10-15 products each on a Small Vendor and an Enterprise Vendor graphic, based on vendor business size, per category.

In the Mental Health FrontRunners infographic, the minimum qualifying scores were 3.40 for Usability and 3.29 for User Recommended.

To be considered for the Mental Health FrontRunners, a product needed a minimum of 20 user reviews published within 18 months of the evaluation period. Products needed a minimum user rating score of 3.0 for both Usability and User Recommended.

I N T R O D U C T I O N

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INTRODUCTION

The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. No product with a score less than 3.0 in either dimension is included in any FrontRunners graphic. For products included, the Usability and User Recommended scores determine their positions on the FrontRunners graphic.

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Mental Health Electronic Medical Records (EMR) software

automates the clinical operations of mental and behavioral health providers, allowing them to create, store, and update digital patient notes, demographics, histories, medications, assessments, and more. Software Advice’s FrontRunners is focused on the North American Mental Health EMR software market. We identify the following set of core capabilities for the Mental Health EMR software category. The

software must cater specifically to mental/behavioral health practices and offer charting/patient records/notes, order entry, decision support, automated coding assistance, and ONC-ATCB certification, as well as at least one of the following: clinical interoperability, patient portal, and/or e-prescribing.

D E F I N I N G M E N TA L H E A LT H S O F T WA R E

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For each individual rating in both the Usability and User Recommended criteria, the methodology

weighs recent reviews more heavily.

F R O N T R U N N E R S ( S M A L L & E N T E R P R I S E V E N D O R S )

FRONTRUNNERS® FOR MENTAL HEALTH, MAY 2019

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F R O N T R U N N E R S S C O R E S

( S M A L L V E N D O R S )

TOTAL SCORE

USABILITY SCORE

USER RECOMMENDED

SCORE

1 Praxis EMR 9.88 5.00 4.88

2 Sevocity EHR 8.59 4.50 4.09

3 RxNT Suite 7.97 4.19 3.78

4 Epitomax 7.50 3.78 3.72

5 CarePaths EHR 7.42 3.75 3.67

6 NueMD 7.27 3.66 3.60

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F R O N T R U N N E R S S C O R E S

( E N T E R P R I S E V E N D O R S )

TOTAL SCORE

USABILITY SCORE

USER RECOMMENDED

SCORE

1 InSync 9.05 4.61 4.44

2 Azalea Health 8.62 4.34 4.28

3 EpicCare 8.00 3.96 4.05

4 drchrono 7.94 4.02 3.91

5 Kareo Clinical 7.93 3.99 3.94

6 NextGen for Behavioral Health 7.69 3.87 3.82

7 AdvancedMD 7.67 3.81 3.86

8 CareLogic 7.28 3.70 3.58

9 Practice Fusion 6.72 3.41 3.30

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R U N N E R S U P

75Health

A.I.med

A+ DELPHI Psychotherapy Billing Software

AbelMed

Absolute EMR

AccuPoint

Agastha EHR

Alleva

AlphaFlex

AppointmentsEverywhere

AZZLY

Benchmark Systems

BestNotes

BreezyNotes EHR

Catalyst - DataFinch Technologies

CentralReach

Cerner Millennium

Cerner PowerWorks Practice Management

Cerner Specialty Practice Management

Chiron Health

Clarity Healthcare

ClientTrack by Eccovia Solutions

ClinicSource

ClinicTracker Connect

CollaborateMD

Compulink

Credible Behavioral Health

CureMD Platform

Cx360

DoctorConnects

Dr Cloud EMR

e-MDs Chart

EHR YOUR WAY

electronic Clinical Record

EMRDoc

EMRx

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eNotes

eSolutions Suite

eTHOMAS

EZClaim

FollowMyHealth

Forcura

HARMONY Medical

Harris CareTracker

HCS Interactant

Healthland Centriq

Helper

HIPAA Compliance Software

Hushmail

ICANotes

iCouch

InputHealth

Intelligent Medical Software

iSALUS EHR

Juno EMR

KaleidaCare Solutions7

KASA EMR

Kipu Systems

Luminello

M2Select

mCase

MEDENT

MedEZ

MedGre

Medical Mastermind

MedicsDocAssistant EHR

MedicsPremier

Medisoft Clinical

MEDITECH EHR

MedLedger

Mimo Progress Note

MOSAIQ

MTBC Practice Management

myEvolv by Netsmart

Netsmart Insight

Netsmart myAvatar Suite

nTreatment

OnCall Health

Online Appointment Booking

OpenEMR by Open Med Practice

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OpenMRS

Optum Physician EMR Suite

Orchestra One

Oscar EMR by Oscar McMaster

OwlPractice

Pacifica

PAI Software Portfolio

Patient Chart Manager EHR

PatientClick Suite

Penelope by Athena

Perfect Care EHR

PIMSY Mental Health EHR

Practice Mate

Practice Perfect EMR

PracticeSuite

PrimeCare

PrognoCIS

Pronto EMR

PsychConsult Provider

PsychSurveys

Psyquel

QuickPractice

Radekal

Sharenote

Shrinkrapt

Sigmund

Simple Interact

SOAPware

SpringCharts EMR

Sunwave

Teladoc

Therabill

TheraManager DocuTrac

Therap

TheraPlatform

Therapractic Management Systems

Therapy Partner

TherapyCharts

TherapyMate

TherapyNotes

TheraScribe

ThinkHealth

Titanium Schedule

TotalMD

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Valant

WeCounsel

Welligent EHR

WritePad EMR by 1st Provider’s Choice

WRS Health EHR

YellowSchedule

ZenCharts

Zentake

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The FrontRunners methodology assesses and calculates a

score for products on two primary dimensions: Usability on the x-axis and User Recommended on the y-axis.

The Usability score is a weighted average of user ratings including:

• End-user ratings of one to five stars on the product’s ease of use.

• End-user ratings of one to five stars on the product’s functionality.

The User Recommended score is an overall weighted average of scores including:

• End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.

• End-user ratings of one to five stars on how likely they are to recommend the product to others.

There are up to two FrontRunners graphics for each market, one Small Vendors and one Enterprise Vendors graphic. The Small Vendors graphic highlights qualifiers from smaller (by employee size) vendors, while the Enterprise Vendors graphic displays qualifiers for larger (by employee size) vendors.

M E T H O D O L O GY B A S I C S

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METHODOLOGY BASICS

Markets are defined by a core set of functionality, and to be eligible for FrontRunners, products must offer that core set of functionality. Core functionality required is determined by our research analysts, who provide coverage for and have familiarity with products in that market. Additionally, a product must have at least 20 unique user-submitted product reviews published within 18 months of the start of the analysis period across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com, and getapp.com.

Inclusion in the Small Vendor or Enterprise Vendor FrontRunners graphics is based on vendor employee count. Vendors eligible for the Enterprise Vendor graphic must have more than the median employee count for all vendors in the market, or 100 employees—whichever is greater. Vendors whose employee counts do not meet either of those thresholds qualify for the Small Vendor graphic.

1 In the event fewer than 10 products qualify for either a Small Vendors or Enterprise Vendors FrontRunners graphic, the vendors that do qualify will be combined into a single graphic.

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