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Mercedes-Benz Toronto Retail Group
At Your Service
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
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©2019 Mercedes-Benz Canada Inc.
Mercedes-Benz Toronto Retail Group Our team is dedicated to providing you with the best ownership experience in the automotive industry. We are committed to preserving the performance, safety, reliability and long-term value of your Mercedes-Benz, smart or Sprinter vehicle.
Our dealerships are owned and operated by Mercedes-Benz Canada.
When you arrive for your service appointment, your primary contact will be your Service Advisor, who will check the Mercedes-Benz database in Germany for any outstanding service campaigns or safety upgrades for your model.
Our certified Technicians are factory-trained to diagnose and quickly address all of your vehicle’s needs. They have access to specialized diagnostic tools and the latest factory information about your model’s service requirements.
Most importantly, they understand how Mercedes-Benz systems are designed to work together, ensuring that services completed meet rigorous engineering and safety standards.
To book an appointment, call the Customer Care Centre:1 (833) 891-2455Monday-Thursday: 7:30 AM to 6:30 PM Friday: 7:30 AM to 6:00 PM Saturday: 8:30 AM to 5:00 PM
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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©2019 Mercedes-Benz Canada. All illustrations and specifications contained in this brochure are based on the latest product information available at the time of publication. All pricing is not inclusive of any taxes, interest, or additional fees that the dealer may charge. Actual product offerings may vary from those shown or may be subject to availability. Mercedes-Benz Canada reserves the right to make changes at any time, without notice, to pricing, specifications, payment options, packages and models. Vehicles may be shown with non-Canadian equipment.
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Mercedes-Benz Midtown849 Eglinton Avenue EastToronto, ON M4G 2L5(416) 847-7400midtown.mercedes-benz.ca
Mercedes-Benz Downtown761 Dundas Street East Toronto, ON M5A 4N5(416) 947-9000 downtown.mercedes-benz.ca
Mercedes-Benz Thornhill228 Steeles Avenue WestThornhill, ON L4J 1A1(905) 886-6881thornhill.mercedes-benz.ca
Mercedes-Benz Maple9300 Jane StreetVaughan, ON L6A 0C5(905) 585-9300maple.mercedes-benz.ca
Eglinton Ave. E.
Bayv
iew
Ave
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Laird
Dr.
Don
Mill
s Rd
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N
DVP
Major Mackenzie Dr.
Jane
St.
N
Keel
e St
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Rutherford Rd.
400
Bloor St.
Yong
e St
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Dundas St.
Parli
amen
t St.
Gardiner Expressway
DVP
TorontoHarbour
N
Steeles Ave.Bath
urst
St.
N
404
401
Finch Ave.
Yong
e St
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HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
Mercedes-Benz Markham8350 Kennedy RoadMarkham, ON L3R 0W4(905) 305-1088markham.mercedes-benz.ca
Mercedes-Benz Mississauga6120 Mavis RoadMississauga, ON L5V 2X4(905) 363-3322mississauga.mercedes-benz.ca
Mercedes-Benz Etobicoke (Service)1156 The QueenswayEtobicoke, ON M8Z 1R4(416) 255-1132etobicoke.mercedes-benz.ca
Steeles Ave.
N404
407
Kenn
edy
Rd.
7
Britannia Rd. W.
N401
Mcl
augh
lin R
d.
Mav
is R
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2nd
Line
W.
Bancroft Dr.
Boyer Blvd.
Cantay Rd.
The Queensway
N
QEW
Kipl
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Nord
in A
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gton
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Mercedes-Benz Green Lane (Service)67 Green LaneMarkham, ON L3T 6K6 (905) 886-6884greenlane.mercedes-benz.ca
Green Ln.
Bayv
iew
Ave.
John St.
Aile
en R
d.
Lesli
e St
.
Guar
dsm
an R
d.
N407
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
Connect with us:
BOOK SERVICE ONLINE
EMAIL INQUIRIES
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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A direct link between driver and vehicle. Mercedes me connect keeps you in touch with your vehicle, and keeps your vehicle in touch with the world beyond. Mercedes me is available for 2019 and newer model vehicles.
With Mercedes me Connect Services and the smartphone App, you will enjoy remarkable control of your vehicle and its systems, a helpful connection to travel services, and unparalleled access to customer support.
Mercedes me features include:• Remote Start and Lock/Unlock• Vehicle Status and Tracking• Live Traffic and Map Updates• Maintenance Management• Telediagnostics• 24/7 Emergency Call Services• Mercedes-Benz Concierge Services• Wi-Fi Hotspot• TuneIn® Radio
Learn more about Mercedes me at mbtoronto.ca
Mercedes-BenzToronto Retail GroupCustomer Care Centre
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Genuine Service is more than just an oil change. A Mercedes-Benz vehicle typically requires service once per year or every 20,000 km, whichever comes first (15,000 km for AMG and diesel models).
The services performed alternate between Service A and Service B.*
Following the service intervals recommended by Mercedes-Benz Canada also meets the requirements of your new vehicle warranty.
Scheduled MaintenanceIt is very important to follow your maintenance schedule to preserve performance, safety, fuel economy and the long-term value of your vehicle.
If you lease your Mercedes-Benz, please note that it is a requirement of the lease agreement that you maintain the vehicle according to the manufacturer’s recommended maintenance schedule.
* Depending upon conditions identified during scheduled maintenance, specific services or replacement parts may be required.
Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
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Express service at no additional cost.The Toronto Retail Group offers express service – regular vehicle maintenance performed in about an hour.* It’s one more way we can give you something special: the luxury of time.
Premier Express is a service option designed to minimize your wait while Scheduled Service A or B is completed, by having two Technicians working on your vehicle at once. It’s service with the most quality in the least amount of time. Because it’s scheduled in advance, there’s no additional cost to you.
You can now request Premier Express as your preferred service level. Our Customer Care Centre will confirm an available time and you will be in and out – in no time!
Premier Express is available at our Mercedes-Benz Downtown, Etobicoke, Maple, Markham, Midtown, Mississauga and Thornhill locations.
*Actual time may vary based on certain external circumstances or results of Service A & B inspections.
Book your Premier Express appointment by calling our Customer Care Centre: 1 (833) 891-2455
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
Connect with us:
BOOK SERVICE ONLINE
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HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
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Service A* Service B*
Inspect poly V-belts •
Inspect major components for leaks/damages •
Inspect suspension and steering components •
Check all lights, warning lights and horn operation • •
Change synthetic engine oil and filter • •
Replace dust filter (if applicable) • •
Top up AdBlue (if applicable) • •
Replace remote key battery • •
Check cooling system strength and adjust level if necessary • •
Check brake fluid level • •
Check brake pad thickness (front and rear) • •
Inspect tire condition and set pressures • •
Check wipers, washer jets and headlamp cleaning system • •
Check brake disk thickness (front and rear) •
Check engine air filter and replace if necessary •
Check seatbelts and anchor system •
Replace Cabin Air filter •
Tire Sealant - check expiration (if applicable) •
Check and correct headlamp settings •
Rotate tires to promote even wear (if applicable) •
Clean water cowling to ensure proper drainage •
*Exact services and inspections may vary from model. Please refer to your service manual for your vehicle's specific maintenance schedule.
The first oil to deserve the Star. Oil is as much a part of your Mercedes-Benz engine as a piston, a gasket, a nut or a bolt. Mercedes-Benz Genuine Engine Oil contains carefully selected ingredients and additives to meet the performance demands of your vehicle’s engine. The oil helps to deliver minimum wear, maximum efficiency and the longest life from your engine and all its components.
Mercedes-Benz vehicles require lubricants and fluids that can operate across a wide temperature range and prevent debris and corrosion from impacting performance and safety.
We only use fluids that match the specifications set by factory engineers, including:
• Genuine Brake Fluid• Genuine Transmission Fluid• AdBlue Diesel Exhaust Fluid• Air Conditioning Refrigerant• Coolant• Power Steering Fluid• Windshield Washer Fluid
If you are not sure which fluid is right for your model and year Mercedes-Benz, be sure to ask your Service Advisor or consult the Operator’s Manual.
Mercedes-Benz Genuine Engine Oil
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
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Mercedes-Benz Genuine Oil Filters can absorb 20% more dirt than conventional paper filters. Particles as small as 0.005 mm are removed. Clean oil is fed to the engine, improving performance and extending its service life.
Mercedes-Benz Genuine Cabin Air Filters feature multiple layers which remove pollen, allergens, pollutants and dust, and an activated charcoal layer to absorb harmful gasses and foul odours.
Mercedes-Benz Genuine Wiper Blades provide you with a full, clear field of vision. They are designed to precisely fit your model’s windshield, reducing noise and enhancing performance in all weather conditions, even at Autobahn speeds.
Mercedes-Benz Genuine Brake Parts are tested against more than 30 different criteria, including extreme temperatures and resistance to corrosion. Superior materials and a perfect fit help to deliver more consistent stops.
Accept no substitutes. Mercedes-Benz GenuineParts are:
• Designed to fit your vehicle perfectly• Precisely built to factory specifications• Quality tested to ensure reliability, durability and longevity• Backed by a comprehensive warranty
Mercedes-Benz GenuinePartsHomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Learn more about Mercedes-Benz GenuineParts at mbtoronto.ca
Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
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*Prepaid Maintenance is available for 2014 and newer models, and is not currently available on G550 or SLS models. †Prepaid Maintenance Select is not currently available on G550, SLS or SLR models
Prepaid Maintenance PlansPrepaid Maintenance is available for most Mercedes-Benz models* at the time of purchase, or any time before the first scheduled maintenance service. You can save up to 30% compared to pay-as-you-go service, and up to an additional 20% on maintenance for leased vehicles.
Prepaid Maintenance Select is available for most 2010 and newer Mercedes-Benz models. Vehicles are eligible for Prepaid Maintenance Select anytime after the first scheduled maintenance service or when mileage exceeds 25,000 km for most Gasoline-powered models (18,000 km for Diesel, AMG and V12 models), whichever occurs first.† You can save up to 48% compared to pay-as-you-go service.
Mercedes-Benz Prepaid Maintenance Plans offer further peace of mind: your vehicle’s factory scheduled maintenance will be followed, its warranty maintained, and all work will be performed by highly-skilled technicians using the latest diagnostic tools, and Mercedes-Benz GenuineParts. Plans include 24-hour Roadside Assistance and are transferable. Ask us about details and conditions.
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Learn more about Prepaid Maintenance Plans at mbtoronto.ca
Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
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We’ve got you covered. Enjoy even more worry-free driving with the Mercedes-Benz Extended Limited Warranty – an affordable way to help retain the value of your vehicle. You may purchase extended coverage at any point during your new vehicle warranty period. Your coverage can be extended to a total of 7 years and a maximum of 160,000 km (double the new vehicle warranty distance).
* Certain terms, conditions and an administration fee apply.
Extended Limited WarrantyBenefits include a zero deductible, Roadside Assistance for the entire term and the Extended Limited Warranty can even be transferred to a new owner.*
Ask your Service Advisor about Extended Limited Warranties or visit mbtoronto.ca
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
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If your vehicle becomes inoperable and you require help with a tire change, battery boost or towing to your nearest authorized repair facility, please contact Mercedes-Benz Roadside Assistance.You are eligible for Roadside Assistance under your new vehicle warranty or if you have purchased an Extended Limited Warranty. You may also subscribe to Roadside Assistance for a nominal fee on an annual basis.
24-hour Roadside Assistance
Call toll-free: 1 (800) 387-0100
If you have been involved in an accident, please consult the Accidents and Collisions quick reference guide in your glove box (in newer vehicles). Do not linger in front of your vehicle and move safely away from traffic.
Remember, you have the right to choose a repair facility. Roadside Assistance operators can help you locate an authorized Mercedes-Benz repair facility.
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
Connect with us:
BOOK SERVICE ONLINE
EMAIL INQUIRIES
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
Connect with us:
BOOK SERVICE ONLINE
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Mercedes-Benz Genuine WheelsYour Mercedes-Benz is an engineering marvel, right down to the wheels and tires that connect you to the road. Should you want to upgrade or replace your wheels and tires, be sure to consult our knowledgeable Parts and Service Specialists. Mercedes-Benz Genuine Wheels are tested as an integral component of the vehicle, providing the correct fit, handling, and impact absorption for your model’s size, weight and power. Ask us about wheels designed to for your specific vehicle.
Find the right Mercedes-Benz Genuine Wheels at mbtoronto.ca
Not all tires are created equally, so insist on tires that have been specifically tested for your vehicle: Mercedes-Benz ApprovedTires. Mercedes-Benz works closely with premium manufacturers to develop tires suited to the performance, safety and reliability requirements set by our factory engineers.
Our locations offer a wide selection of Mercedes-Benz ApprovedTires that have passed stringent testing for traction, noise and tread wear on wet and dry roads and at Autobahn speeds.
Benefits of Approved Winter Tires. At temperatures below 7˚C, summer and all-season tires become hard and lose traction. Even on clear roads, winter tires provide added safety.
Winter tires use softer rubber compounds that provide greater elasticity and reduce braking distances by up to 19%.(Source: Pirelli.)
Mercedes-Benz ApprovedTires
TIRE STORAGE: If space at home is at a premium or you want to avoid the inconvenience of transporting your tires for seasonal changeovers, we will store your tires safely and securely. Ask for details.
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Find the right Mercedes-Benz ApprovedTires at mbtoronto.ca
Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
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HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
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Mercedes-Benz Genuine Accessories and AMG Accessories are the perfect way to tailor your Mercedes-Benz to match your individual style. Ask your Service Advisor about the sporty accents and functional additions available for your model.Visit ShopMercedes.ca to explore accessories by model.
Mercedes-Benz Genuine Accessories
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
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The Mercedes-Benz Collection is created for those who appreciate beautiful design and high-quality workmanship. From clothing to eyewear, watches to model cars, there’s something to satisfy everyone’s taste. Go to ShopMercedes.ca to find functional and stylish accessories.
The Mercedes-Benz Collection
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Service, Parts and Accessories. We know that keeping your Van on the road is critical to your business. We offer expert maintenance to minimize downtime, fast turn-around on parts acquisition, and a range of ergonomic and storage accessories to maximize functionality.
Dedicated Mercedes-Benz Van Service Facilities. The Toronto Retail Group includes two locations with specialized facilities, equipment and Service Technicians focused on Mercedes-Benz Vans.
Mercedes-Benz Green LaneDedicated Van Service Facility67 Green LaneMarkham, ON L3T 6K6 (905) 886-6884toronto.mercedes-benz-vans.ca
Green Ln.
Bayv
iew
Ave.
John St.
Aile
en R
d.
Lesli
e St
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Guar
dsm
an R
d.
N407
Mercedes-Benz MississaugaDedicated Van Service Facility765 Boyer BoulevardMississauga, ON L5V 2X4(905) 369-0747toronto.mercedes-benz-vans.ca
Britannia Rd. W.
N401
Mcl
augh
lin R
d.
Mav
is R
d.
2nd
Line
W.
Bancroft Dr.Boyer Blvd.
Cantay Rd.
Dedicated Sprinter and Metris Van Service
Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
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Major Mackenzie Dr.
Jane
St.
N
Keel
e St
.
Rutherford Rd.
400
Mercedes-Benz Maple Van Centre101 Auto Vaughan Dr.Vaughan, ON L6A 4A1(905) 653-3288toronto.mercedes-benz-vans.ca
We offer a range of Prepaid Maintenance and Extended Limited Warranty plans and terms to help you control service costs and protect your investment.
Prepaid Maintenance Plans for Sprinter and Metris Vans. Lock in the costs of warranty-required services before your first service visit, and you’ll benefit from predictable operating costs. Prepaid Maintenance offers different plans to best suit your needs, with coverages ranging from 3 years/3 services* for low-mileage users, up to 5 years/9 services† for higher-mileage applications. Download the Mercedes-Benz Vans Prepaid Maintenance Brochure.
Mercedes-Benz Vans Extended Limited Warranty. Sprinter and Metris Vans are hard-working and long-lasting vehicles. An Extended Limited Warranty up to 160,000 km can be purchased at any time during the new vehicle basic warranty period, as long as the current owner has purchased and maintained the vehicle at an authorized Mercedes-Benz dealer.‡ The Extended Limited Warranty provides Emergency Roadside Assistance for the entire term of the contract, there is zero deductible, and it is transferable from person-to-person, via an authorized Mercedes-Benz dealer.x
Download the Mercedes-Benz Vans Extended Limited Warranty Brochure.
*Whichever comes first - maximum 3 services; †Whichever comes first - maximum 9 services. ‡Certain terms and conditions apply. xAn administration fee and certain terms and conditions apply.
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Mercedes-Benz Van PPM and ELW Plans
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>> smart service at the smart Centre.
Our factory-trained smart service specialists are a dedicated bunch. They have the most up-to-date training and equipment available, including tools designed specifically for your smart fortwo or smart electric drive vehicle.
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Learn more at the Toronto Retail Group smart Centres website.
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>> Genuine smart fortwo and electric drive accessories.
Personalize your model with our exclusive range of cargo accessories, designer wheels and exterior enhancements. With smart accessories, you will enjoy short hauls and long road-trips in style.
HomeAbout usService LocationsMercedes meScheduled Maintenance Premier ExpressService A & BGenuine Engine OilGenuinePartsPrepaid MaintenanceExtended Limited Warranty24hr Roadside AssistanceGenuine WheelsApprovedTires Genuine AccessoriesThe Collection Dedicated Van Service Van PPM and ELWsmart Centresmart accessories
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Mercedes-BenzToronto Retail GroupCustomer Care Centre
Service Appointments:1 (833) 891-2455
Connect with us:
BOOK SERVICE ONLINE
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